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Cloud contact and call center software
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Recommended
Ana Karissa O.
Information Technology and Services, 201-500 employees
Used daily for 2+ years
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Very smooth and no issue with monitoring calls
Easy to transfer calls and check recordings.
Customer information record in five9 are not accurate
Cecelia G.
Nonprofit Organization Management, 11-50 employees
Used daily for 1-2 years
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Able to make multiple call passes on the campaign.
Able to set up different call campaign to your needs on your delinquent customer. You can call the more delinquent customer first, do a no call campaign and set up the dialer to call the homeowner how every many times you need to. The dialer will remove disconnected call so that you not calling them over and over again during the campaign. The reports were very helpful when trying to see what or how many call were made by the employees.
It was hard to understand some of the employees at the helpdesk. You were not able to know how many passes you made on a call. The reporting was complicated on this information.
Hello Cecelia, Thanks for posting your review on how Five9 helped you execute your campaign more effectively. If you ever have any questions about our reporting features, please don't hesitate to reach out to your account manager.