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Five9 Reviews - Page 3

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461 reviews

Recommended

AK
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Ana Karissa O.

Information Technology and Services, 201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Five9 Feedback

Reviewed a year ago

Very smooth and no issue with monitoring calls

Pros

Easy to transfer calls and check recordings.

Cons

Customer information record in five9 are not accurate

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Cecelia G.

Nonprofit Organization Management, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Five9 was easy to use when calling delinquent homeowners. Setting up call campaigns and loading

Reviewed 6 years ago

Able to make multiple call passes on the campaign.

Pros

Able to set up different call campaign to your needs on your delinquent customer. You can call the more delinquent customer first, do a no call campaign and set up the dialer to call the homeowner how every many times you need to. The dialer will remove disconnected call so that you not calling them over and over again during the campaign. The reports were very helpful when trying to see what or how many call were made by the employees.

Cons

It was hard to understand some of the employees at the helpdesk. You were not able to know how many passes you made on a call. The reporting was complicated on this information.

Vendor response

Hello Cecelia, Thanks for posting your review on how Five9 helped you execute your campaign more effectively. If you ever have any questions about our reporting features, please don't hesitate to reach out to your account manager.