Page 11 | Five9 Reviews - Pros & Cons, Ratings & more

Talkdesk

Genesys Cloud CX

CXone Mpower

Avaya UCaaS

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Five9

Linux

Web-based

Windows

iPad

Cloud Consultant

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

Administrator

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.

Customer Engagement Manager

Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.

sales

But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.

It has been over the top positive and consistent with feedback from my peers.

Technology Integration Specialist

We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.

Recruitment & Research Associate

Overall Recommendation- Very useful application, good value for money.

Technical Support Specialist

Our company is losing their mind with this software and already on the hunt for new call center software to replace.

Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.

Cost effective - easy to use - helps with contact rate.

Call Center Agent 

I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.

Supervisor

It takes too long to start and some features are confusing.

Technical Support 4

Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.

Independant contractor

This product is user friendly and very easy to setup and use.

Call Center Supervisor

Very dependable service, great customer support.

Service Desk Associate

Great experience with Five9. I use it every day to take incoming calls from our clients.

Call Center Employee

I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.

I like using Five9 in order to manage my time and keep track of my invoiced work. 

Hello Jillian,
We're glad to hear that our reporting features are helping you manage your time more efficiently and help you be more productive. Thanks for sharing your review. 

Five9 call center Rep POV

Great bones, getting better all the time.

Wonderful product to use. Much better than the software I use now.

Easy Product To Use

Great system, a lot better than other call center software.

IT Administrator 

Hello Chris, thank you for taking the time to post your review on how easy it is to adjust your campaigns based on your business needs. Please let us know if we can ever be of service.

Better reporting
Easier to use/change any configuration
Great Support behind the product

The evolution of the phone

This product is user friendly and very easy to setup and use

I am a independant contractor

Committed Staff 

Excellent experience, all the information I needed was in that tool

Excellent data source

I have been using Five 9 for 5 years and it has been the the best.  I have used it for inbound and outbound calls 

Five 9 rocks and rolls

over all its good. it pulls up the customers information all in one easy accessible window.

CALL CENTER CALLING MADE EASY

I like the layout of the software, so it made my simple tasks throughout the day very easy.  

I use five9 daily at work. unfortunately this software does not work well with our CRM salesforce.  

Alexander, Thank you for your review. I have forwarded your feedback to Demandforce's account manager who will follow up with you.

 Five9 is a fantastic system that I would definitely recommend to anyone looking for a virtual calling system.  

One year later and still going strong...

Easy to use

Hi Nemyee, we're glad to hear our dialer and recording features are working well for you. Thanks for writing this great review. Our customer service team is here for you 24/7, so please let us know if you ever have any questions. 

it records automatically  so it help us save time.

I like the software, it is easy to use and has all the tools I need to complete my job

Hello Bayron,
Thanks for sharing how well Five9 is working for your company. Please don't hesitate to reach out to your account manager if you have any questions about our features.

Great Software for the Price, easy to use and easy to maintain

Five9 Dialler

Overall, theres definitely room for improvement. It has some issues but could be easily fixed. It does the basics but thats about it. 

Mediocre 

Excellent, not a bad thing to say about the technology or the humans that support the application.  The initial sales process was also handled very effectively.  

Functional, Full Featured...Remarkable! 

I recommend that you ask for Louriza Flores to do your training.  

The combination of using WebEx and the screens are very helpful and then having the trainer watch me move through some of the screens adds to the retention.

So far, so good.

Training Session

Great softphone to use in the office

Great for Dialing!

Overall, I thought Five9 was a great product for a call center.

Five9: Essential Call Center Software

Thank you Haidar for taking the time to share your experience using Five9.

Best regards,
Five9

Five9 Reviews - Page 11

472 reviews

I like using Five9 in order to manage my time and keep track of my invoiced work.

Five9 call center Rep POV