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Cloud contact and call center software
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Recommended
Stephanie M.
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Once the cons are fixed with the next version, I would recomment the product to anyone.
Great people. Very easy to use software. It doesnt over-load you with a bunch of things that you don't need. Ask for Conrad & Resty...they are my favorites. Endless cababilities for analyzing call data.
No Printing/emailing cababilities for contact records. Cannot set and save custom contact list viewing options in Admin Center. Cannot change fields once they are created.
Ben K.
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Definitely. If you are setting up a call center, this is the most advanced system out there.
Excellent system, easy to use and configure, excellent training, great customer service. The people are friendly, they take their time to make sure you understand what to do. The training is excellent and they want you know the system before you start dialing. Five9 really knows what they are doing.
Not the cheapest solution, but worth it. Certification is tough so be sure to know your Five9.