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Five9 Reviews - Page 6

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461 reviews

Recommended

AR
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Verified reviewer

1,001-5,000 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Five9 helps us produce extremely powerful reports, keeping us productive and involved.

Reviewed 6 years ago
Pros

We absolutely love how powerful the reports are, such as call volumes & statistics. this allows us to keep up with our agents at any time and it has lead to a massive, consistent increase in productivity.

Cons

Some reports may take some time to populate & export, but even with this minor delay, Five9 is one of our top choices in software. We absolutely love using it.

Vendor response

Hi there, Thanks for your amazing review. We're excited to hear that our reports have helped you increase your team's productivity. Let us know if we can ever be of service.

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dennis f.

Marketing and Advertising, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Five 9 simple and efficient for call centers

Reviewed 3 years ago

We have been using it for years on in now and really never had any issues , if they do occur they are fixed rapidly

Pros

The ease of online dialing and being connected to your phone, monitoring calls, seeing what calls for which products are holding,

Cons

It could be some extra features I guess or maybe just made it more a little user friendly