Fonality Features

Fonality

Business VoIP software and phone systems

3.54/5 (14 reviews)

Fonality Feature Summary

  • On-demand call recording
  • Call routing
  • Daily call reporting
  • Voicemail management
  • Audio conferencing
  • Interactive video meetings
  • Drag-and-drop call handling
  • Instant messaging
  • Multi-location support
  • Call forwarding
  • Find Me/Follow Me
  • Ring all
  • Call queues
  • Auto-attendant
  • Softphones
  • iOS and Android apps
  • Voicemail transcription
  • Screen sharing
  • VIP caller rules
  • Click-to-dial browser plugin

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Instant Messaging (68 other apps)
Monitoring (67 other apps)
Real Time Analytics (58 other apps)
Real Time Reporting (59 other apps)
Reporting & Statistics (91 other apps)
Third Party Integration (97 other apps)
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Mobile apps

iOS App


33 reviews

See all iPhone Apps

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


54 reviews

See all Android Apps

Fonality Feature Reviews

12 reviewers had the following to say about Fonality's features:

Hunter Quinn

Fonality

2018-08-06

Have had a problem with it redelivering old, deleted voicemail messages to random users.

Pros

Can program and assign calls to various groups, program messages, monitor calls and chat with users.

Cons

Not user friendly or intuitive. Very complicated. Customer support is not very helpful.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Tiana Parker

Fonality Review

2017-11-07

Pros

Able to instant message my colleagues when they're on a current call.

Cons

Incoming calls hangs up after two rings.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

4/10
Source: Software Advice
Helpful?   Yes   No
Read more
Cydni Sullivan

Phone Skills

2018-02-15

Pros

I also think the interoffice communication abilities (chat, intercom, calling, etc.) makes my job much easier.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Melissa Jordan

Convenience and keeping a big office connected!

2018-02-23

Pros

It's easy to put calls on hold and transfer. We have a large office, so being able to communicate without walking to the other end of the building is extremely convenient.

Cons

I think adding emoji characters to the font text would be very helpful and entertaining while communicating with coworkers.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jeff Cramner

Get the job done

2018-08-22

Pros

Phones included with the Internet version of the service.

Cons

Not good at call handling.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Christian Hansen

Not the best phone system out there...

2017-07-24

Phone service, e-fax service

Pros

Lots of functionality. They have a suite of features from simple to the most complex, depending on how involved or sophisticated you want your system to be.

Cons

Also, the fact that I did have to call them at least twice a month for issues I was having with their service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Jignasa Lavari

Fonality is great PBX provider which CRM integration all communication

2015-03-03

Pros

It's a great product for inhouse PBX as well as hosted with CRM integrations.

Cons

There's no redundancy for PRI. You need to have a local FX card for backup.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

9/10

Recommendations to others considering Fonality

It's a great product that allows you to merge all information and stay compliant.

Source: Software Advice
Helpful?   Yes   No
Read more
Frank Michelin

Fonality has amazing scheduled reporting

2017-12-05

Pros

The reporting can be customized and scheduled and then easily integrated into our firm's software applications to easily rank and review our customer service agents habits to improve performance.

Cons

There is really no downside, if anything, it used to be customer service, but over the last 18 months we have seen a dramatic improvement in that area as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Shelly Deaton

Phones/inter office chat

2018-02-27

Pros

that I can send messages without having to pick up my phone. system is user friendly, easy to operate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Mallisa Mott

Eh.

2018-04-24

Pros

The pros are: everything you could need to organize within your office is possible with Fonality. Possible. The price is good.

Cons

The user dashboard is incredibly confusing and it's very difficult to do anything remotely complicated without contacting customer support, which isn't always very helpful anyway.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Nik Koumoundouros

Do Not Use Fonality

2018-01-29

DO NOT USE FONALITY. This is a terrible company with awful customer service and support.

Cons

Service, technology, mobile access, customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Raghvir Lavari

Fonality is great PBX provider which integrates all communication

2015-02-18

Pros

I like the chat, CTI, quality, stability, and that all communication is in one roof.

Cons

There's no redundancy for an in-house PBX. There needs to be a second line provided for connection.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

8/10

Recommendations to others considering Fonality

Use this when you have an in-house PBX as well as a hosted PBX.

Source: Software Advice
Helpful?   Yes   No
Read more