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Comm-unity
Business VoIP software and phone systems
(2)
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Comm-unity Features
Features Summary
Functionality
3.6
/5
16
Total features
13
4 categories
Comm-unity features
Common features of Telephony software
Screenshots
Contenders comparison
Functionality
3.6
/5
16
Price starts from
17.99
/user
Per month
Total Features
13
Unique features
Call Reporting
Call Monitoring
VoIP Connection
Call Transfer
Functionality
4.5
/5
13.9K
Price starts from
14.99
/user
Per month
Total Features
113
Features in Common
4
Unique features
Inbox Management
Screen Capture
User Management
Whiteboard
Functionality
4.4
/5
11.6K
Price starts from
14
/user
Per month
Total Features
107
Features in Common
8
Unique features
On-Demand Recording
Time Zone Tracking
Multi-Channel Communication
Active Directory Integration
Common Comm-unity comparisons
Reviewers who mentioned features said:
Cydni S.
Hospital & Health Care, 11-50 employees
Used daily for 2+ years
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I think that the call parking feature is super easy to use with the click and drag feature. I also think the interoffice communication abilities (chat, intercom, calling, etc.) makes my job much easier. I work for a very fast paced ophthalmology practice with a very high volume of phone calls, but managing these call are way easy thanks to Fonality.
No cons were added to this review
Melissa J.
Hospital & Health Care, 51-200 employees
Used daily for 2+ years
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I like being able to chat my coworkers with questions. It's easy to put calls on hold and transfer. We have a large office, so being able to communicate without walking to the other end of the building is extremely convenient.
I think adding emoji characters to the font text would be very helpful and entertaining while communicating with coworkers.
Hunter Q.
Financial Services, 11-50 employees
Used daily for 2+ years
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We have been using this product for many years. I am always at a loss to figure out where I need to go to set up various features when we decide to change calling strategies or add new users. Have had a problem with it redelivering old, deleted voicemail messages to random users. Customer Service advised us that the only way to make it stop was to completely erase ALL of our incoming and outgoing messages and start over. And they weren't even sure that would fix the problem. They did not know what was causing it and took no interest in figuring it out.
Can program and assign calls to various groups, program messages, monitor calls and chat with users.
Not user friendly or intuitive. Very complicated. Customer support is not very helpful.
Frank M.
Hospital & Health Care, 11-50 employees
Used daily for 2+ years
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The reporting can be customized and scheduled and then easily integrated into our firm's software applications to easily rank and review our customer service agents habits to improve performance.
There is really no downside, if anything, it used to be customer service, but over the last 18 months we have seen a dramatic improvement in that area as well.
Mallisa M.
11-50 employees
Used daily for 2+ years
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The pros are: everything you could need to organize within your office is possible with Fonality. Possible. The price is good.
The cons? The user dashboard is incredibly confusing and it's very difficult to do anything remotely complicated without contacting customer support, which isn't always very helpful anyway.
Christian H.
Insurance, 1-10 employees
Used daily for 1-2 years
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Phone service, e-fax service
Lots of functionality. They have a suite of features from simple to the most complex, depending on how involved or sophisticated you want your system to be.
The technical support was lacking. Also, the fact that I did have to call them at least twice a month for issues I was having with their service.
Jeff C.
Real Estate, 1-10 employees
Used other for 2+ years
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Phones included with the Internet version of the service.
The client software gets in the way. Not good at call handling.
Nik K.
Self-employed
Used daily for 2+ years
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DO NOT USE FONALITY. This is a terrible company with awful customer service and support.
No pros were added to this review
Service, technology, mobile access, customer service. Do not use Fonality. The mobile technology and customer support are the worst in any industry. They are not ethical. They are not responsive. Find an alternate carrier.
Shelly D.
11-50 employees
Used daily for 2+ years
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that I can send messages without having to pick up my phone. system is user friendly, easy to operate.
No cons were added to this review
Raghvir L.
Management Consulting,
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I like the chat, CTI, quality, stability, and that all communication is in one roof.
There's no redundancy for an in-house PBX. There needs to be a second line provided for connection.
Tiana P.
51-200 employees
Used other for less than 6 months
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Able to see parked calls when I have a candidate on park from another employee. Able to instant message my colleagues when they're on a current call.
Incoming calls hangs up after two rings. It should ring more than two times. Candidate's do not stay on park no longer than 30 seconds.
Jignasa L.
Management Consulting,
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It's a great product for inhouse PBX as well as hosted with CRM integrations.
There's no redundancy for PRI. You need to have a local FX card for backup.
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