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Comm-unity Reviews
Rating criteria
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend6.91/10
Pros and cons
I called and spoke with a manager at Fonality/Netfortis. While she was pleasant to talk too it still took her days to try to get the matter resolved.
We use Fonality for our phone systems for a 20+ person office. The phone service is great and customer support can be helpful.
They have a suite of features from simple to the most complex, depending on how involved or sophisticated you want your system to be.
Their website is terrible for changing your phone systems and there is no clear way you are supposed to do things.
Have had a problem with it redelivering old, deleted voicemail messages to random users.
The user dashboard is incredibly confusing and it's very difficult to do anything remotely complicated without contacting customer support, which isn't always very helpful anyway.