GiftWorks Features

GiftWorks

Cloud based CRM Software For Nonprofits

2.93/5 (40 reviews)

Competitor Feature Comparison

ACH Payment Processing
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Alumni Management
CRM
Campaign Analytics
Campaign Management
Campaign Segmentation
Committee Management
Communication Management
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
Customer Database
Customizable Fields
Customizable Forms
Dashboard
Data Import/Export
Document Storage
Donation Tracking
Donor Discovery
Donor Management
Electronic Payments
Email Marketing
Event Management
Event Ticketing
For Nonprofits
Forms Management
Fundraising Management
Gift Matching Management
Goal Setting / Tracking
Grant Management
Member Database
Membership Management
Mobile Access
Mobile Giving
Online Forms
Online Giving
Payment Processing
Personalization
Pledge Management
QuickBooks Integration
Real Time Analytics
Real Time Notifications
Receipt Management
Recurring Giving
Registration Management
Reporting & Statistics
Reporting/Analytics
Scheduling
Social Media Integration
Summary Reports
User Management
Volunteer Management
Web Forms
Learn moreCompare App
ACH Payment Processing
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Alumni Management
CRM
Campaign Analytics
Campaign Management
Campaign Segmentation
Committee Management
Communication Management
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
Customer Database
Customizable Fields
Customizable Forms
Dashboard
Data Import/Export
Document Storage
Donation Tracking
Donor Discovery
Donor Management
Electronic Payments
Email Marketing
Event Management
Event Ticketing
For Nonprofits
Forms Management
Fundraising Management
Gift Matching Management
Goal Setting / Tracking
Grant Management
Member Database
Membership Management
Mobile Access
Mobile Giving
Online Forms
Online Giving
Payment Processing
Personalization
Pledge Management
QuickBooks Integration
Real Time Analytics
Real Time Notifications
Receipt Management
Recurring Giving
Registration Management
Reporting & Statistics
Reporting/Analytics
Scheduling
Social Media Integration
Summary Reports
User Management
Volunteer Management
Web Forms
Visit WebsiteCompare App
ACH Payment Processing
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Alumni Management
CRM
Campaign Analytics
Campaign Management
Campaign Segmentation
Committee Management
Communication Management
Contact Database
Contact Management
Contribution Tracking
Credit Card Processing
Customer Database
Customizable Fields
Customizable Forms
Dashboard
Data Import/Export
Document Storage
Donation Tracking
Donor Discovery
Donor Management
Electronic Payments
Email Marketing
Event Management
Event Ticketing
For Nonprofits
Forms Management
Fundraising Management
Gift Matching Management
Goal Setting / Tracking
Grant Management
Member Database
Membership Management
Mobile Access
Mobile Giving
Online Forms
Online Giving
Payment Processing
Personalization
Pledge Management
QuickBooks Integration
Real Time Analytics
Real Time Notifications
Receipt Management
Recurring Giving
Registration Management
Reporting & Statistics
Reporting/Analytics
Scheduling
Social Media Integration
Summary Reports
User Management
Volunteer Management
Web Forms
Visit WebsiteCompare App

GiftWorks Feature Reviews

25 reviewers had the following to say about GiftWorks's features:

Miranda D.

GiftWorks cloud isn't fully developed yet...

2018-03-21

They don't always answer when you call, but if you leave a message or send an email I usually get a response within 24 hours.

Pros

We are pleased that GiftWorks has moved to the cloud, but there are still things that need to be built out to complete the transition.

Cons

The membership feature has not been including in the cloud feature yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Barb P.

Unhappy user

2019-05-15

It's going to be a real pain to switch software, but I'm out of options.

Pros

I like the interface and the tools.

Cons

You have to export it as an excel file or pdf, it doesn't give you an option for portrait or landscape, or show dollar amount TOTALS!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Read more
Amie Z.

Giftworks - Frontsream Product

2018-02-08

I would have to call customer support every time to have them manually fix the problem.

Cons

If you get Giftworks, make sure everything is created properly before you import all of your data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Software Advice
Helpful?   Yes   No
Read more
Joan W.

Unfortunate surprises when migrating to the cloud

2018-08-08

For anyone who has used Firstgiving event software, I would not recommend the GW cloud platform.

Pros

Mailings, report functions worked well.

Cons

We discovered a month after the migration that the developers had brought over 4 years of past (and unwanted) data from FirstGiving events, and now we have over 200 duplicate records, and 200 duplicate payments that we're being told must be manually removed thru a process that will take days.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No
Read more
Linda K.

Customer support

2021-07-02

Pros

I found it useful to track donations, but other than that I don't feel it is user friendly

Cons

The first time I called they said they would send me an email, which I never got. I called again and started receiving emails with suggestions.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Karin E.

Gift Works Intuitive yet Useless

2018-01-25

There are so many free better options out there I just wish it was easier to have these other options integrate with GiftWorks

Pros

I find GiftWorks intuitive to use. All of the customer care representatives are considerate and patient on the phone.

Cons

Smartlists and reports do not give me the information needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

1/10
Source: Software Advice
Helpful?   Yes   No
Read more
Shauna B.

Definitely not the best...but getting better at least

2017-08-15

I would not go back to Giftworks, I did find a donor management system that is more powerful, user-friendly and overall better in every way for HALF the price.

Pros

While I didn't have a very long time to check out the features of their new cloud database, (they only allowed me a week even tho I was already a longtime customer) I still wasn't able to check out all the features that I felt they needed before because they weren't enabled in the 1-week trial or they just weren't available.

Cons

Giftworks was the first donor management system that I had ever used but I had constant problems with it (mainly Citrix I think, but at that time you needed to have Citrix installed to use Giftworks Anywhere).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Marc J.

GiftWorks-- Good Donation Tool

2015-02-25

Pros

It is very good at tracking donations and providing a variety of reports about them.

Cons

While the reporting capabilities are generally good, they can be improved.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

9/10

Recommendations to others considering GiftWorks

Try running some sample reports and see if they're sufficent for your needs.

Source: Software Advice
Helpful?   Yes   No
Read more
Deb H.

Inexpensive alternative for donor managment

2016-08-11

Pros

Inexpensive, not complicated, importing and exporting is easy

Cons

Runs slow with large merge mailings, need to separate and/or pull into word

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

6/10

Recommendations to others considering GiftWorks

Think about what you need BEFORE you enter data so it will be easier to get the data out using the fields you create

Source: Software Advice
Helpful?   Yes   No
Read more
Terri P.

Read this review and save yourself the headache!!!!

2021-03-19

The only way we could actually talk to a person was by calling billing who was then able to convince Customer Support to call us. Wouldn't transfer me, wouldn't give me a direct line!

Pros

As we transitioned out of Giftworks we were only met by road blocks when trying to get a back up copy of our data!

Cons

There is no direct line to contact anyone, and don't be surprised if your support ticket gets closed without a response!!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Read more
Heather M.

Giftworks is pretty bad

2018-01-23

Pros

It was easy enough to cancel our subscription and it was easy enough to export our data out of the program.

Cons

The user interface looks and feels very dated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Software Advice
Helpful?   Yes   No
Read more
Blake V.

Used product - only because that's what current non-profit had used

2016-05-16

Pros

I like that you can email someone directly a data pull. You can split contributions into different funds.

Cons

Not cloud based, difficult to export data, you would have to scroll through huge lists of query forms to find the exact ones you wanted to pull in that report.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Likelihood to recommend

2/10

Recommendations to others considering GiftWorks

Become cloudbased and not have to deal with the portal of frontstream. Get an app and make more user friendly.

Source: Software Advice
Helpful?   Yes   No
Read more
Christie E.

Giftworks

2017-11-07

If I was starting out I would not choose this software. I feel stuck because I have been with them so long and have a large amount of info that would have to be moved if/when I move to another software.

Pros

It has all the reports and fields that I need.

Cons

The cloud version was released before it was ready and it is a train wreck. Many important features are not working yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
Read more
Michael S.

Giftworks Cloud is Horrible

2019-08-07

Absolutely frustrating and horrible.

Pros

Being able to have multiple users on at one time.

Cons

The Smartlists for generating reports are absolutely horrible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Read more
Laura C.

Laura's review

2016-07-27

Pros

I also like the various types of reports you can print.

Cons

I find it difficult to navigate this program with ease.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

7/10

Recommendations to others considering GiftWorks

Make sure to be honest and ask questions, voice concerns.

Source: Software Advice
Helpful?   Yes   No
Read more
sonja m.

Good product with a few flaws

2016-05-09

Pros

I love the smart list feature.

Cons

I don't like that you are forced to upgrade and when you don't it simply shuts your access to the program down.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

5/10

Recommendations to others considering GiftWorks

Be sure to check out all the features this program has before buying, this is definitely a long term relationship once you have started the process.

Source: Software Advice
Helpful?   Yes   No
Read more
Kate M.

Worthless piece

2019-05-08

Pros

Really awful, so I don’t like much. Maybe of you have a really small, simple organisation without too many donors, something is good about it.

Cons

GIFTWorks—or as I like to call it—GiftWorst.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jaime H.

Good Value!

2017-04-12

My only real complaint was the fact that it wasn't cloud-based...until NOW.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Susan R.

Easy to Learn, Use and Manage.

2015-08-27

We love its ease of use and the smartlists and reports we can generate so easily and quickly.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jack H.

Not up to snuff with the real workplace

2015-10-02

Giftworks is a clunky interface to use and not inuitive at all.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
LaTasha B.

Good product for good price

2017-05-08

Pros

The price makes it accessible and it's fairly easy to use.

Cons

The interface feels a little clunky, which is what you'd expect in a way, but I think it can make it hard to navigate sometimes.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sara J.

Easy to use

2015-02-27

Pros

I like that controls can be set for different users.

Cons

I don't like that I cannot edit the thank you letters individually without saving them to my desktop. The cloud-based version is so expensive. We were never told First Giving is not available in Canada yet, and it is taking so long to get a clear answer back.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

8/10

Recommendations to others considering GiftWorks

It's an easy out of the box option. If you are a Canadian company, First Giving is not available yet, and Giftworks does not tell you that, so get clarity before purchasing.

Source: Software Advice
Helpful?   Yes   No
Read more
Paula B.

GiftWorks is a good platform for the basics on donor tracking

2017-04-12

Pros

I enjoy the ease of use for entering donations and making new donor profiles. The search engine in accessible and has useful links incorporated when donors aren't found. I also enjoy the ease of being able to pull up information sing smartlists for tracking donation amounts.

Cons

I have tried using the video tutorials to increase my capacity on GiftWorks, but it just isn't an intuitive program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Pamela B.

Good, but missing features

2017-06-08

It's good for what it is. But there are a few functions that could be added that would make it a more robust program that I would feel more loyal to :)

Pros

The ability to train someone to help add information after an event and have them put in accurate data is less than an hour.

Cons

Would also love to have the option to pull cumulative data!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Laura Y.

Easy to utilize and track donors

2018-01-10

Pros

Multiple tracking sources make it easy to sort donors into groups.

Cons

Customer service support is average for most areas of concern or questions. Some areas seems to require some back tracking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more