GiftWorks Features

GiftWorks

CRM Software For Nonprofits | GiftWorks Small Nonprofit Charity CRM

3.0/5 (37 reviews)

GiftWorks Feature Summary

  • Track Donations with Donor & Contact Management
  • Integration with QuickBooks & Constant Contact
  • Donation & Pledge Management
  • GiftWorks Volunteers add-in
  • Comprehensive Reporting
  • GiftWorks Event add-in
  • Create memorized lists of donors, donations, and pledges
  • GiftWorks Online Donations add-in
  • Create personalized letters including images, tables, links
  • GiftWorks Web Collect add-in
  • Send receipts and thank you letters quickly and easily
  • GiftWorks Data Protect
  • View mailing history
  • Manage Social Connections
  • Track success of solicitations
  • Send Twitter Direct Messages
  • Send one-click e-mails or letters
  • View LinkedIn updates and Tweets
  • Importing & Data Entry Tools
  • Add, update and track new donor relationships and contacts

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Competitor Feature Comparison

GiftWorks Feature Reviews

25 reviewers had the following to say about GiftWorks's features:

Miranda Day

GiftWorks cloud isn't fully developed yet...

2018-03-21

They don't always answer when you call, but if you leave a message or send an email I usually get a response within 24 hours.

Pros

We are pleased that GiftWorks has moved to the cloud, but there are still things that need to be built out to complete the transition.

Cons

The membership feature has not been including in the cloud feature yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
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Joan Wincentsen

Unfortunate surprises when migrating to the cloud

2018-08-08

For anyone who has used Firstgiving event software, I would not recommend the GW cloud platform.

Pros

The desktop version was intuitive, worked well for us for 10 years. Mailings, report functions worked well.

Cons

Trying to shake a thank you letter out of this system is difficult and in no way intuitive, and the reporting function is buried in "smartlist" constructs, leaving us with many manual steps.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No
Read more
Karin Emanuelson

Gift Works Intuitive yet Useless

2018-01-25

There are so many free better options out there I just wish it was easier to have these other options integrate with GiftWorks

Pros

I find GiftWorks intuitive to use. All of the customer care representatives are considerate and patient on the phone.

Cons

Smartlists and reports do not give me the information needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

1/10
Source: Software Advice
Helpful?   Yes   No
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Amie Zwecker

Giftworks - Frontsream Product

2018-02-08

I would have to call customer support every time to have them manually fix the problem.

Cons

Giftworks customer support was not helpful and their training videos never helped.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Software Advice
Helpful?   Yes   No
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Marc Jacobson

GiftWorks-- Good Donation Tool

2015-02-25

Pros

It is very good at tracking donations and providing a variety of reports about them.

Cons

While the reporting capabilities are generally good, they can be improved.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

9/10

Recommendations to others considering GiftWorks

Try running some sample reports and see if they're sufficent for your needs.

Source: Software Advice
Helpful?   Yes   No
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Barb Preston

Unhappy user

2019-05-15

It's going to be a real pain to switch software, but I'm out of options.

Pros

I like the interface and the tools.

Cons

You can't run a report from a smartlist or make a graph like before.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kate Maver

Worthless piece

2019-05-08

Pros

Really awful, so I don’t like much. Maybe of you have a really small, simple organisation without too many donors, something is good about it.

Cons

If you have a donor who is also a volunteer, you can’t simply click and have their record or name transfer over into the volunteer module.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Read more
Christie Eason

Giftworks

2017-11-07

If I was starting out I would not choose this software. I feel stuck because I have been with them so long and have a large amount of info that would have to be moved if/when I move to another software.

Pros

It has all the reports and fields that I need.

Cons

The cloud version was released before it was ready and it is a train wreck. Many important features are not working yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
Read more
Michael Salley

Giftworks Cloud is Horrible

2019-08-07

Absolutely frustrating and horrible.

Pros

Being able to have multiple users on at one time.

Cons

The Smartlists for generating reports are absolutely horrible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Read more
Laura Cynkar

Laura's review

2016-07-27

Pros

I also like the various types of reports you can print.

Cons

I find it difficult to navigate this program with ease.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

7/10

Recommendations to others considering GiftWorks

Make sure to be honest and ask questions, voice concerns.

Source: Software Advice
Helpful?   Yes   No
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Shauna Brink

Definitely not the best...but getting better at least

2017-08-15

LGL has turned my reporting around substantially.

Pros

While I didn't have a very long time to check out the features of their new cloud database, (they only allowed me a week even tho I was already a longtime customer) I still wasn't able to check out all the features that I felt they needed before because they weren't enabled in the 1-week trial or they just weren't available.

Cons

Giftworks was the first donor management system that I had ever used but I had constant problems with it (mainly Citrix I think, but at that time you needed to have Citrix installed to use Giftworks Anywhere). The reporting features were confusing and didn't report like I felt they should.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Heather Mease

Giftworks is pretty bad

2018-01-23

Pros

It was easy enough to cancel our subscription and it was easy enough to export our data out of the program.

Cons

Has made simple tasks such as mail merges quite difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Software Advice
Helpful?   Yes   No
Read more
Blake Vintertun

Used product - only because that's what current non-profit had used

2016-05-16

Pros

I like that you can email someone directly a data pull. You can split contributions into different funds. Never lost any data or had any major problems that would reduce productivity.

Cons

Not cloud based, difficult to export data, you would have to scroll through huge lists of query forms to find the exact ones you wanted to pull in that report. Marking acknowledged gifts was a little strange we you didn't use their letter generator.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Likelihood to recommend

2/10

Recommendations to others considering GiftWorks

Become cloudbased and not have to deal with the portal of frontstream. Get an app and make more user friendly.

Source: Software Advice
Helpful?   Yes   No
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Jaime Herrero

Good Value!

2017-04-12

My only real complaint was the fact that it wasn't cloud-based...until NOW.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Deb Howe

Inexpensive alternative for donor managment

2016-08-11

Pros

Inexpensive, not complicated, importing and exporting is easy

Cons

Runs slow with large merge mailings, need to separate and/or pull into word

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

6/10

Recommendations to others considering GiftWorks

Think about what you need BEFORE you enter data so it will be easier to get the data out using the fields you create

Source: Software Advice
Helpful?   Yes   No
Read more
Susan Read

Easy to Learn, Use and Manage.

2015-08-27

We love its ease of use and the smartlists and reports we can generate so easily and quickly.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
sonja meadows

Good product with a few flaws

2016-05-09

Pros

I love the smart list feature.

Cons

I don't like that you are forced to upgrade and when you don't it simply shuts your access to the program down.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

5/10

Recommendations to others considering GiftWorks

Be sure to check out all the features this program has before buying, this is definitely a long term relationship once you have started the process.

Source: Software Advice
Helpful?   Yes   No
Read more
LaTasha Brown

Good product for good price

2017-05-08

Pros

The price makes it accessible and it's fairly easy to use.

Cons

The interface feels a little clunky, which is what you'd expect in a way, but I think it can make it hard to navigate sometimes.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Paula Bolander

GiftWorks is a good platform for the basics on donor tracking

2017-04-12

Pros

I enjoy the ease of use for entering donations and making new donor profiles. The search engine in accessible and has useful links incorporated when donors aren't found. I also enjoy the ease of being able to pull up information sing smartlists for tracking donation amounts.

Cons

I have tried using the video tutorials to increase my capacity on GiftWorks, but it just isn't an intuitive program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Allison Fritschel

Do Not Upgrade or Buy This Product

2019-09-13

Pros

Before being forced to upgrade to the cloud the software worked very well for our organization. We have been a customer for over 10 years.

Cons

I can't print mailing labels for a standard Avery 5160.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jack Hillelsohn

Not up to snuff with the real workplace

2015-10-02

Giftworks is a clunky interface to use and not inuitive at all.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Laura Young

Easy to utilize and track donors

2018-01-10

Pros

Multiple tracking sources make it easy to sort donors into groups.

Cons

Customer service support is average for most areas of concern or questions. Some areas seems to require some back tracking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Erin DiPaolo

Awesome Product

2015-02-27

Pros

The way it functions. It is easy and convenient and I love it.

Cons

There is really nothing that I don't like. Everything is great!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering GiftWorks

To try it and they will like it. Give it a chance and use it for a few months.

Source: Software Advice
Helpful?   Yes   No
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Meghan Seidner

Giftworks Review

2015-03-04

Pros

It is self-explanatory and easy to use.

Cons

Sometimes the grids can get complicated and hard to see, and sometimes it is difficult to look things up if you are unsure what the exact spelling of something is.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

5/10

Recommendations to others considering GiftWorks

I like it, but maybe if the grids were clearer, it would be easier.

Source: Software Advice
Helpful?   Yes   No
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melissa stewart

Giftworks review

2015-02-27

Pros

It is easy to use and very intuitive.

Cons

I wish it were free, but alas, some things in life have to be paid for.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

7/10

Recommendations to others considering GiftWorks

Look for something that is easy to use. Difficult to use software, it is not worth spending money on.

Source: Software Advice
Helpful?   Yes   No
Read more