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Gmail vs eWay-CRM Comparison

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Overview

Category Leaders

Gmail is a free, advertising-supported email service offered as part of Google Workspace (formerly G Suite), with 15GB of...

Category Leaders

eWay-CRM is a CRM plugin for Microsoft Outlook that helps companies manage their customers, contacts, sales, projects and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

Free

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

24

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

9.1K

1.5K

167

19

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.6

327

5

4

3

2

1

214

99

13

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

I have great experience with that solution, I recommended to use this solution it's totally secure and free of cost.
Excellent overall, keeps me organized, and the ability to make folders for emails is great for organizing business records.
The ease of switching between screens and the auto save feature is a life saver. Gmail's ease of use is wonderful for all.

Pros

I have found the speed very impressive and searching for information is rapid and easy. I also really like the way the task management system works as it allows me to keep on top of my day.
I like the integration with Office Outlook and user friendliness. There are many features which are very useful for us.
Even the free version offers very good practicability and is a very good entry point the the software.

Cons

There is also no customer support for Gmail so if you have an error or problem you are on your own which can be frustrating at times.
Can easily be hacked if your phone or laptop is lost. Hard to recover if forgot password.
I dislike the way it filters emails into spam sometimes. I have to monitor spam every so often to make sure I didn't miss any important emails.

Cons

Import was quite difficult at the time because of different language settings, I had to translate the csv first but still hat some problems with some fields not importing correctly.
Sometimes the synchronisation fails & it needs to be restarted again but that happens 1 in 10 times so its not a major deal anyway.
Occasional crashes, and after few records sometimes appears error message.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features16
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Tracking
  • Ad hoc Reporting
  • Advocate Management
  • Agile Methodologies
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Auto-Dialer
  • Auto-Responders
  • Batch Processing
  • Bid Management
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Budget Management
  • Buyer Management
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Change Order Management
  • Charting
  • Click Tracking
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Committee Management
  • Communication Management
  • Conflict Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost-to-Completion Tracking
  • Customer Advocacy
  • Customer Database
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Deadline Management
  • Deal Management
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Donation Tracking
  • Drag & Drop
  • Drip Campaigns
  • Due Date Tracking
  • Dynamic Content
  • Email Alerts
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Estimating
  • Event Management
  • Expense Tracking
  • File Management
  • File Sharing
  • Filtering
  • Financial Management
  • For AEC Industry
  • For Contact Centers
  • For Small Businesses
  • For Startups
  • Forecasting
  • Forms Management
  • Fundraising Management
  • Grant Management
  • Image Library
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Scheduling
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Legal Case Management
  • List Management
  • Mailing List Management
  • Marketing Automation
  • Meeting Management
  • Membership Management
  • Milestone Tracking
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multiple Projects
  • Nonprofit Advocacy
  • Opportunity Management
  • Percent-Complete Tracking
  • Performance Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Portfolio Management
  • Prioritization
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real-time Updates
  • Referral Tracking
  • Registration Management
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Response Management
  • Role-Based Permissions
  • SSL Security
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Social Media Integration
  • Spam Blocker
  • Status Tracking
  • Subcontractor Management
  • Subscription Management
  • Summary Reports
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • To-Do List
  • Traditional Methodologies
  • Trust Accounting
  • Visualization
  • Volunteer Management
  • WYSIWYG Editor
  • Warranty Tracking
  • Website Integration
  • Workflow Management
  • Total features185
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Tracking
  • Ad hoc Reporting
  • Advocate Management
  • Agile Methodologies
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assignment Management
  • Auto-Dialer
  • Auto-Responders
  • Batch Processing
  • Bid Management
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Budget Management
  • Buyer Management
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Change Order Management
  • Charting
  • Click Tracking
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Committee Management
  • Communication Management
  • Conflict Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Cost-to-Completion Tracking
  • Customer Advocacy
  • Customer Database
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Deadline Management
  • Deal Management
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Donation Tracking
  • Drag & Drop
  • Drip Campaigns
  • Due Date Tracking
  • Dynamic Content
  • Email Alerts
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Estimating
  • Event Management
  • Expense Tracking
  • File Management
  • File Sharing
  • Filtering
  • Financial Management
  • For AEC Industry
  • For Contact Centers
  • For Small Businesses
  • For Startups
  • Forecasting
  • Forms Management
  • Fundraising Management
  • Grant Management
  • Image Library
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Issue Management
  • Issue Tracking
  • Job Costing
  • Job Scheduling
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Legal Case Management
  • List Management
  • Mailing List Management
  • Marketing Automation
  • Meeting Management
  • Membership Management
  • Milestone Tracking
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multiple Projects
  • Nonprofit Advocacy
  • Opportunity Management
  • Percent-Complete Tracking
  • Performance Management
  • Pipeline Management
  • Pipeline Reports
  • Planning Tools
  • Portfolio Management
  • Prioritization
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real-time Updates
  • Referral Tracking
  • Registration Management
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Response Management
  • Role-Based Permissions
  • SSL Security
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Social Media Integration
  • Spam Blocker
  • Status Tracking
  • Subcontractor Management
  • Subscription Management
  • Summary Reports
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • To-Do List
  • Traditional Methodologies
  • Trust Accounting
  • Visualization
  • Volunteer Management
  • WYSIWYG Editor
  • Warranty Tracking
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations1052
  • ActiveCampaign
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations11
  • ActiveCampaign
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

JN
AvatarImg

Jean N.

Computer Software, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gmail logo

Gmail

Gmail for business

Reviewed a year ago

Very good

Pros

Being able To share docs and use Gchat for business and hangouts is key

Cons

Integration with CRM could be better for email opens and tracking

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gmail logo

Gmail

Google GMAIL - The Best

Reviewed 3 months ago
Pros

Easy to use. Friendly. Convenient. Integrates effortlessly with CRM.

Cons

Nothing. No complaints. Sometimes it doesn't sync to my local mail client, but that's ok.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Leisure, Travel & Tourism, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Gmail logo

Gmail

Gmail rating

Reviewed 3 months ago

Very good overall.

Pros

I find the tool overall easy to use and user-friendly, be it for profesional or personal use.

Cons

Maybe a better integrations with other profesional tools could be improved, such as the CRM and videocalls tools.

GJ
AvatarImg

Greg J.

Verified reviewer

Business Supplies and Equipment, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gmail logo

Gmail

Why Would You Not Use Gmail?

Reviewed 4 years ago
Pros

I have been using Gmail for many years now and I love it. I use a lot of different apps to manage my to-do's, calendar and I use the google voice plugin to be able to make calls directly from Gmail. Being an Android user its easy to access to my tasks, calendar and mail on every device and it is always in sync.

Cons

I wish that contacts was more integrated into gmail so it could function more lie a CRM. I know that there are options like Streak and a few others, but I have not seen anything yet that I thought was good enough to leave my current CRM.

CH
AvatarImg

Camilo H.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Gmail logo

Gmail

Simple, integrated with everything

Reviewed a year ago
Pros

How it integrates with our sales CRM. It helps you monitor your responses in only one place.

Cons

It’s hard to keep it organized when you are working with cold emailing.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gmail logo

Gmail

King Gmail

Reviewed a year ago
Pros

it is the standard for free email. I love the Streak add-on that makes gmail a CRM

Cons

i dont like the inbox organized by conversation threads. I would prefer to have each email stand alone and separately in the inbox instead of linked by thread title.

AvatarImg
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Chamal Ayesh W.

Verified reviewer

Computer Software, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gmail logo

Gmail

The beat free email account everyone should have

Reviewed 9 months ago

With Gmail I am doing my business with my clients. The communication key the for any success business so my choice is the Gmail

Pros

It is free and has quite reasonable storage (even after 10+ years of usage my free space has not filled up yet)

Cons

It does not have any CRM capabilities. Apart of that it has all the other features such as contact list, calendar, todo and chat.

MG
AvatarImg

Mark G.

Real Estate, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Gmail logo

Gmail

Easy to use

Reviewed 3 years ago

Overall a great experience 8/10

Pros

I enjoy that the software intergrates with my CRM. Makes it easy to use toggle between notes with clients.

Cons

The could use more personalization. Would like to pick what messages are sent back and forth between apps.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Events Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gmail logo

Gmail

gmail makes managing your email so easy !

Reviewed 2 years ago

years ago we used outlook, and now I know of friends who still do. And have trouble with synchronization, etc. Though I cannot speak of personal experience with outlook anymore, the switch to gmail has made managing our email so easy.

Pros

it's ease of use, but above all, that it makes our email accessible 24/7 on any device, in the office, but also while away on mobile devices, on computers in hotels. Etc

Cons

basic crm functions, like reminders if an email is unanswered for more than ... days. However, this can be solved with third party extensions like boomerang.

AvatarImg
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David L.

Verified reviewer

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gmail logo

Gmail

gmail for CRM

Reviewed a year ago

use it on a daily basis to communicate with clients

Pros

very easliy integrated into our CRM system for custom email address branded to our company and easy to access on mobile

Cons

some important emails get put into our SPAM folder even tho we have recieved emails from the sender before

DR
AvatarImg

Dick R.

E-Learning, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Gmail logo

Gmail

Gmail Review

Reviewed 2 years ago
Pros

Gmail has a very professional interface and has an easy and intuitive setup. It's also easy to integrate with CRM systems which is a plus.

Cons

It may at times send important emails to the spam folder.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Telecommunications, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gmail logo

Gmail

Best Email Program

Reviewed a year ago

Gmail> Outlook. If you are on the fence make the switch.

Pros

I like how it integrates with our CRM platforms. It is easy to use. Since we switch from outlook I have loved it ever since!

Cons

So far sometimes my templates don't load and I have to sign out and back in, but overall no complaints

ES
AvatarImg

EESHA S.

Hospital & Health Care, 501-1,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Gmail logo

Gmail

Gmail Review

Reviewed 2 years ago

I got to know about my customer behaviour and their needs,so I improve my content accordingly and hence it leads to more customer satisfaction.

Pros

I like its analytics part... You get to know your product and customer better.Once you understand, it gets easier to use and can be integrated with CRM software too.

Cons

Demo is not included... sometimes you have to keep on searching the features.one have to explore all the features by its own or has to take support of google.

VC
AvatarImg

Virginia C.

Staffing and Recruiting, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gmail logo

Gmail

Indispensable

Reviewed 5 months ago

Easy to use, it helps us to have more transparency in all our activities as we can integrate this Email mgmt to other solutions (Email marketing, CRM, Staffing and Recruiting platforms).

Pros

Gmail is part of Google Workspace, so back then when I first started using Gmail for Email management, it was a surprise that it came with other applications such as Google Drive, Chat, Sheets, Docs, and Calendar. Also, we've integrated Gmail with our CRM and Recruitment platforms, and we get all kinds of automated notifications to our Email inbox.

Cons

It gets a little complicated when we have the same email forwarded or responded to many times. I'd rather to see every answer (message) shown as a separate email in my inbox folder, but instead, they're all together in one unique email.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Management Consulting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gmail logo

Gmail

Almost necessary in the digital age!

Reviewed 4 years ago
Pros

Very easy to search for emails which is a necessity when you have thousands of emails to search through sometimes. Easy to integrate with other systems in the market - CRM systems require a very good email provider such as Gmail.

Cons

Recovering previous accounts through Google can be a nightmare, and almost impossible. The grouping of email conversations is a bit annoying.

ME
AvatarImg

Momen E.

Nonprofit Organization Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gmail logo

Gmail

More Than Just an Email Platform

Reviewed 8 months ago

Gmail does everything from communication, to calendar bookings, and even video conferencing. It has helped us cut costs on other applications that Gmail has proven to compensate for, and it is actually better than the other apps. Keep up the great work!

Pros

Gmail is one of the best products I have used. The way it integrates with our CRM Salesforce platform is ideal for internal notifications for tasks and email collaboration. In addition to that we recently got rid of slack and just created several groups for our staff. Social Café group for general announcements and an Official Announcement group for major announcements.

Cons

There is not much I do not like about this software, it provides a single solution for a lot of things. One thing they can improve on is filtering on emails, it can get complicated and the filters do not capture everything, especially with SPAM.

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Aline D.

Verified reviewer

Business Supplies and Equipment, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Gmail logo

Gmail

Gmail makes my business correspondence easy to manage.

Reviewed 2 years ago

Overall, Gmail meets all of my business and personal needs. I have just integrated the smtp services in my website with Gmail which stops my business emails from going into my customers spam filter. I like the options of how to set up how I view my pages and the integration with other programs make it an easy application to work with.

Pros

Gmail is my email provider for business and personal. I switch from Microsoft years ago because Gmail was an online service that I could access from anywhere. It is within the Google umbrella and makes it simple to integrate with my day to day activities. It comes with many options such as filters, various screen displays, multiple emails, forwarding, and much more.

Cons

The only con I have with Gmail is how the emails are displayed when the Conversation View is turned on. There should be more options when enabling this option. It is an option that makes STREAK CRM work better when turned on but it is not very user friendly. Most of my emails have multiple users in it so emails sometimes get lost in the shuffle.

MM
AvatarImg

Megan M.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gmail logo

Gmail

Small Agency using Google Suite

Reviewed a year ago
Pros

The main pros of using Gmail are the integrations it allows with other software. We use gmail everyday as our email software internally, but we also use it for marketing purposes and syncing with our CRM platform and other services. There is a ton of storage and it is easy to organize your mailbox. I also appreciate the ability to sync with Zoom and the instant messaging features.

Cons

The use of labels and not folders. There are some search limitations within the inbox that aren't always easy to navigate.

JO
AvatarImg

Julianna O.

Consumer Goods, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gmail logo

Gmail

Easy to use and connects with everything!

Reviewed 2 years ago

We are so pleased with Gmail! Using it is easy and makes responding to emails easier!

Pros

We'e used Gmail for our company for about a year and have zero complaints! It is easy to use and easy to set up. The best part is that it has a plug in to connect ith everything from your calendar app to your CRM. IT's great! Plus when used in combination with Google calendar and the rest of the G suite, your life just ends up flowing seamlessly together!

Cons

No cons! We've loved Gmail! Sometimes I miss the smart inboxes of apple mail, but the rest of Gmail features far outweigh that one slight wish.

SY
AvatarImg

Sid Y.

Education Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Gmail logo

Gmail

GMail, fast efficient and reliable email

Reviewed 2 years ago

GMail is reliable email. Full stop. No backup hassles. Platform and device independent.

Pros

Labelling and filters makes organising of emails and finding emails at a glance easy. No need to create folder structures and complex rules. The settings are easy to navigate and the labs addons make efficiency improvements. Tons of GMail integration partners available too such as CRM and marketing email automation. Ability to add multiple accounts to one GMail account or log on to multiple GMail accounts at once.

Cons

Administration can be better but covers most requirements. Security auditing of users emails and retention settings could be improved.

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Eric R. B.

Verified reviewer

Internet, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Gmail

Gmail is a product I truly love

Reviewed a year ago

I use Gmail for my personal use as well as the three companies I work for, all of them are using Gmail. I appreciate the ability to use those separate systems and store my signature, capture every bit of information I can so I can almost use Gmail as CRM, and the fact that options like scheduling email have started to show up as part of the platform.

Pros

I've used Gmail since it was first announced and it does so many things well that I have a hard time leaving it. First off, Gmail conversations is the way that email always should have been and that one innovation was life-changing. Search in Gmail is like a search of my life (for my personal account) and for all of my work (my business accounts), which I rely on heavily. I love have all communication forwarded to Gmail so I can use it in the same way that Evernote is used by others. Now that the app is starting to steal the best of Mailbox, Spark and other efficient email systems (but skipping the dopey innovations of upstarts like Hey!), I think we'll use Gmail for pro and personal email forever.

Cons

I miss the way that a Gmail search used to go across all of your documents and other Google files. I wonder if it was done from the privacy perspective but it's definitely something that I used to rely on.

AR
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Anonymous Reviewer

Verified reviewer

Computer & Network Security, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Gmail

Perfect in every aspect.

Reviewed 5 years ago
Pros

I don't actually remember since when I have started using Gmail for my personal and office use. This powerful tool is now being used by almost every individual for mail communication. The best part of Gmail is the vast availability of tools which you integrate to simplify and streamline your professional and personal work. You can get an entire CRM, task management and many other functionalities in Gmail itself provided you incorporate right integrate right tools into Gmail. The best part is that it is free.

Cons

I didn't notice a single shortcoming. This is the best and powerful email tool one could get in his lifetime.

AR
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Anonymous Reviewer

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Gmail

Great product, wonderful integrations with other tools

Reviewed 8 months ago

The way it works with all our tools for a seamless, productive environment is absolutely integral to the way our business operates.

Pros

Fast, customisable, easy to use - it's the perfect email client. I love the labels feature (other providers would call these folders) and setting rules for incoming mail to automatically be labelled. An organised inbox is key to a stress free working day! The seamless integrations with our CRM and Workflow tools make my life so much easier and more productive. Confidential mode is another amazing setting where you can set emails to 'self destruct' after a set period of time and making them read only - with the added layer of Pin Code security if you require it.

Cons

Remember to fix the 'undo send' function in the settings to 30 seconds (a wonderful idea) as the default setting is only 5 seconds, barely enough time to register you've made an error...or sent an email in anger.