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Takara H.
Computer Software, self-employed
Used daily for 2+ years
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I have used Gmail for over ten years and still have my original account. What can I say- I just love it! It is one of the few things I have not upgraded from, instead, It has adapted to the ever-changing world of technology. In my many years of using this email for work, school, and personal- I am still impressed and fascinated with all they continue to do to improve it for our benefit. They (Gmail Team) do help and care for their customers (us) I have experienced issues that were taken care of fast and effectively- almost to my amazement sometimes. Nothing is perfect but Gmail is practically flawless in that respect. I would definitely recommend it to a friend but they are probably already enjoying it as well.
Gmail is one of my favorite and most used email servers for business and personal use. Its interface is easy simple to use, widely accepted and from my experience- Safe. Gmail and google services have made integration remarkably simple at this point. Moving files, exchanging calendars, sharing data and photos, starting/closing emails, etc. I have been using Gmail for over 10 years and it has a lot of space and the price is outstanding–Free. I have observed over the years numerous email-server companies fail by offering way less in features and protection than Gmail for a “low” monthly fee. I am a witness to the growth and simplicity of its platform. In my top 5 emails for everyday uses.
There are not very many things I do not like about this email but over the years here are a couple of things I have noticed that do bother and/or concern me. Privacy and Data Collection- Adwords are everywhere- and the reason is because of the information they are fetching from the first time you use any Google product. I am not an expert on this but I’m pretty sure if when I make purchases online- For example, I purchased “flour” - then I start seeing “flour” ads in my email or home screen or search results for something non-related- I used to think it was a coincidence until I read up about the privacy guideline of the said “free” cost. So that being said- With business concerns- to start out it is great for getting your feet wet. But with all the data privacy breaches and leaks- better off keeping sensitive/private data to a different type of email server. My second peeve is that you can back up or download your email and at any given moment, similar to bitcoin, google servers could crash and there’s nothing you could do about it. There is no backing up unless you are making paper copies of emails and pertinent data. So, I found it unreliable in the sense of organization and using it as a real business email. The day-to-day tasks are a breeze – but the idea of losing business-related data – would keep any responsible adult up at night. That's where the encrypted email servers win.
Daniel W.
Hospital & Health Care, 201-500 employees
Used daily for 2+ years
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Gmail is one of the best email services on the market and it is incredibly popular. Although Gmail is already very powerful for personal use, for businesses, Google Workspace may be more suitable, as it has appealing features like 30 GB of cloud storage, custom email addresses and video conferencing for up to 100 people. All this for $6 per month, per user. You can even get an even more premium version for $18 per month. Even, with all these pricing differences the free version of gmail has essentially the same features as the paid plans, which I really like.
To begin with, smart compose is an exceptionally well made feature that speeds up email composition greatly. They are tailored to each person’s personal writing style and for me, smart compose provides helpful suggestions that I often use. Furthermore, it is possible to personalise this feature even more in Gmail settings. There is also a nifty feature called nudges which show up on the top of your inbox to remind you to reply to an email, or follow up on an email. This really helps me stay on top of my emails and to not forget to reply to emails. Gmail also has powerful integration with other Google applications such as Keep, Hangouts and Meet. This keeps my work all in one place which is very convenient. I can even reply to emails from Google Docs! Finally, I truly appreciate that Gmail is very good at blocking spam and dangerous scam emails. I have received virtually no spam email and when I check my spam folder I can see countless emails that have been filtered. It is also much easier to mute/unsubscribe from an email on gmail compared to other email services such as Outlook.
For some people, using the Google workplace is less appealing than competitors like Office 365, and so applications like Outlook may be more suitable for these people. There are also some privacy concerns, as Google takes note of what messages you open, what you send to spam etc. , for targeted advertising. Overall, these tradeoffs are worth it for me and I continue to use Gmail after many years.
Verified reviewer
Real Estate, 11-50 employees
Used daily for 2+ years
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I love Gmail and highly recommend it to anyone who needs to communicate via email for work. Gmail continues to expand with new options for ease and convenience. Gmail is one-stop place for most of my work necessities. It's great for storing information and documents, creating documents in Word, organizing your life with Google Calendar, easily attaching documents with Drive, and helping me create market reports with Google Spreadsheet. Bravo!
I love Gmail because it is so user-friendly and helps me to organize all of my business emails. I use Gmail every day and all of its other extensions such as Drive, Word, Google Chat, and Business. There are so many settings that allow me to filter, organize and keep my inbox functional and clean. I'm a real estate agent and between my Gmail on my desktop or laptop and on my phone, I'm able to quickly respond and communicate with my clients. I can easily customize my email signature, set away email responses, filter my emails and spam, and keep my calendar organized. I remember back in the day when you had to be invited to use Gmail and I love how Gmail has evolved over the years to be the most dependable and functional email program to use on all platforms. There are also levels of security which I highly appreciate to keep my email from being hacked. Gmail has made my life much more convenient and I highly recommend it to anyone who needs to use an email system especially for work/business.
The amount of space for my email. I need more space! My email gets blown up on the daily. That's my only complaint otherwise, Gmail has made my business communication experience exceptional. The only other extension I think Gmail would add to their business side is a PDF editor!
Syazwani I.
Financial Services, 10,001+ employees
Used daily for 2+ years
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Gmail is the longest emails manager that i have use, either for personal use and business use. Throughout the years, Gmail has expended and giving better service for me especially when all the attachment file will be scanned first for any virus or malware before it will be available to be downloaded, it really help put ease to my mind.
Everyone has at least one Gmail account and i am one of them. Managing my personal email account is really easy as i can use it from my smartphone. They also has a good detection rate for spam email and i almost don't have to check my spam inbox anymore, as they really good at separating between legit and spam email.
There are not easy way to delete the email in my inbox. I have to select each of the email to delete it and no way to select everything in bulk, and delete them altogether. There are also no option to archive my email to off sites storage, everything is only accessible online and not offline.
Khazianah H.
Telecommunications, 5,001-10,000 employees
Used daily for 2+ years
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Using Gmail as my main email service provider is the best decision that i have done. I didn't encounter many error with this software unlike the last software that i have used. I has connect it with other service like Google Meet and Google Drive as an additional service make my work easy.
Gmail has a very easy to follow and straightforward interface for the email hub service and i don't think anyone will ever have a problem to get used to the interface. Attaching files and document is very easy and i can use its sibling software which is Google Drive to store my files, if the files is exceeding the file limit size.
The software did not refresh my inbox automatically, i had to manually refresh the tab for a new email to shown on my inbox. I don't know if it is a problem with my web browser or problem on the software side. Other than that, the search feature is not too accurate and the search keyword that i have entered didn't return the result that i want.
Sanjeep L.
Computer Software, self-employed
Used daily for 2+ years
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I am regular user of Gmail and it became one of the most important in my communication with team members and business. Mentioned above pros and cons are experienced by my own, so it would be more better if all of them are review and improve. One of most sad part of Gmail is we can not get back our account if we forget our password. I am really upset with Gmail on this part. Even I use my own phone number, email I was not able to get back. I got code on my Phone, code on email but at last it says "Google couldn't verify this account belongs to you". I have tried to get back my account many times, even I contact customer support but it did not work. There may be many users like me and They are all looking and waiting to improve this issue.
Gmail is one of the best email service which is free to use. Apart from this some good side of Gmail are given below: - Perfect platform for Individual, group, any kind of business and Organization. - Well manage structure (Inbox, Sent, Starred and etc. ) - Many features and services ( google meet, google drive, google sheets, google docs and etc) - Features of audio, video call and screen sharing
All though Gmail is popular and Very helpful for user, still Gmail has some draw back. It would be more better if listed below points are review and improve: - It would be better if there was customer support in every nation (should have service for person to person) - Account could not verify (if in case forget password can not get back account even if we use own information) - Can not send large file - Can not send message if receiver's storage is full. (In some cases there might be only way to communicate. Such kind of features won't be able to connect) - Little bit confusing to use for the first time
Eizhele Angela G.
Education Management, self-employed
Used daily for 2+ years
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Overall Gmail has given me all, the easiest and most convenient features in emailing services. That find it fulfilling in my daily works. It keeps me updated and on track at all times. It might not be perfect, but it holds its promise in giving great features for the user to enjoy. And because it updates all the time like most of the apps, we're in for surprises!
As you get and send messages, the messages are consequently assembled by the headline, regardless to the age of the content. As somebody answers to you, Gmail consequently raises all past related directives for your reference in a fell vertical string. This helpfully audit what has been talked about previously, and save you the time of looking through organizers that have you composed a month back. This element is totally priceless to coordinators, group administrators, advertising, experts, and any individual who speaks with numerous individuals and necessities to keep track of the important details of every discussion. Furthermore, with these tabs your emails are categorized depending on the content or subject of the conversation. It categorizes your inbox such as social media, billings, websites and campaigns. Also, it has spam filters that exclude unwanted or unknown emails that your not have permission to. With these features it avoids clutter in your inbox. Another thing that adds to the positive points of this app. It's easy to navigate. For the beginners they can learn their way in no time. All the tabs and buttons are there to see in a simple and organize way. The names of each tab pop up whenever your pointer touches it, so that the users can never be confused and lost to what "is" that button do.
With the hype and popularity of this application. However, it also has its downside. Unlike other new application that caters bigger screen to write their messages. Gmail has limited space which for me as a user I find difficulty in reviewing my composed messages, especially if it's long, you have to scroll it down to see it all. Moreover, when it comes to sending attachments such as docs, excel, pictures and etc. It has its own limitations. You can send several files in one email, but only small files. Bigger that 25 MB is not allowed, but rather the Gmail automatically adds a Google Drive link instead which is a bit of a hassle.
April D.
Individual & Family Services, self-employed
Used daily for 2+ years
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I can appreciate the effort that they're putting forth of weeding out spam because a lot of it is so ridiculously out of control now these days my spam account is so full of just random crazy things and if I had to go through my mail and weed out these things it I would be a crazy person. So my experience with Gmail is fabulous we've grown together adapted together and I've tried other email software and I just never took to any of them like I did Gmail
So, for what I use Gmail for makes it a perfect fit....for me. I say it's simple, clean and up to date. But maybe that's because I have evolved with Gmail and it's ever changing ways for quite some years now.
This is always such a hard part for me to fill in. Especially when the software in your own eyes truly really has no big falls certainly not any big enough to call something I hate. something that I really kind of dislike about it is maybe in the beginning it did not express to me how important it is to set up an automatic delete I can't tell you I have thousands and thousands and hundreds of thousands of emails on my Gmail account with them all combined together there's no telling how many of unread emails. Nobody's fault but my own nonetheless when is enough enough I guess.
Tamilore A.
Writing and Editing, self-employed
Used daily for 2+ years
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Gmail has been better for me than other electonic mailing systems. My business wouldn't have gone this fat without it. Even as the Google Mail has a few flaws, it's benefits supercedes it's faults. I would recommend it a a million times over!
I have been using Google Mail since 2014 and I have had no issues with its functionality. It is easy to link Gmail to different apps, social media and businesses. I also love the complexity of the system. Gmail allows you to use several options like adding your business, syncing accounts and backing up files. I backed up some files a few years ago without stress. Because I didn't put much work into it, I actually forgot about the files I uploaded using Google drive. This year, I synced my Gmail account into my new phone and I could access my backed up files too! I also own a business, at least, an online content writing business I run. And so far, all transactions of my business are linked to my Gmail accounts. I have about four Gmail accounts, which I open on different browsers and the app too. I can easily sync the accounts to one another, anytime I wish. Gmail allows users to sync their PCs to their phones or other devices. Gmail covers a wide range of functions that allows you to use it anywhere! Lest I forget, you can hold live meetings too on your Gmail account. A downloadable app is available for you to access your account, anytime.
Although Gmail is very useful, it's security check could be frustrating. Logging into your Gmail account with different browsers will attract security attention. All you need to do is verify, though. But not everyone likes doing that all the time. It also takes some time for me to receive my inboxes sometimes. I think your connectivity determines how fast you can send or receive messages.
Quinton S.
Information Technology and Services, 1,001-5,000 employees
Used daily for 2+ years
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I have a had a great experience with Gmail ,I've used it not only for personal user but for college use as well and it has been the easiest way to check my email, that is why it is my default app.
What I liked most about the software is the ease of use, I've used other email platforms in the past and it seems that this is has been the best experience for me. I like how the software is able to put all my promotional emails in one group instead of having it spread out in my inbox. The color coding of the emails is especially helpful so I can search for what I'm looking for a lot faster. Within an email the reply, forward, print and block email options in one location is perfect. Lastly, the auto typing and autocorrect feature is great! its like the program knows what I'm going to type before i type it, and it adds better choice of grammar.
There isn't much I don't like about this app, IF I had to choose one it would the grouping of promotions feature. Yes its awesome that it has this feature, but it would great if it grouped like promotions in order.
Jennie P.
Writing and Editing, self-employed
Used daily for 2+ years
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Overall, Gmail is a good product to use. I've used MSN, Yahoo, Excite (back when it was a thing), outlook, and even a few others both for job places and personal. Gmail is by far the easiest to use with the most user-friendly options. You rarely run into issues and even more rare is server problems on Gmail's side. I've used gmail since 2004ish (back when you had to be invited to create an account). It's gone through a lot of improvements, some "what the heck's?" (to be expected with a growing company), and it's smoothed out into a great product. Gmail offers a lot of options, is easy to use, and is widely compatible with a lot of apps, software, and email clients. It works with the Google Drive seamlessly and is very user friendly.
Gmail has a lot of great features. You can search fairly easily (and it will tell if there's matches in spam or the trash), you can label emails or place them in folders (or both). You can easily move emails from one place to another or do mass-deletes. Filters are easy to set up and work pretty well without worry. Forwarding is a breeze to use and rarely messes-up. You can add a signature without a lot of problems and change it as needed. It's compatible with the majority of email clients available, also. You also have the choice of themes or adding your own background, which is a nifty and fun feature to keep things from being boring if you're using email frequently during the day. You can also add files to an email easily and if it exceeds the size restrictions, it will just put it on your google drive folder and send a link. Quick, easy, and no fussing or changing between apps/programs/websites involved!
Sometimes an email will get sent to the trash and you won't know until you either search for it or contact the sender and find out it was sent. I have had problems changing my avatar and finding out how to get it to change has proven fruitless. (Support there isn't the greatest.) Maybe it's just the one account, because I have other gmail accounts and have changed avatars without problems. So your mileage may vary. Support for gmail is hit or miss. Sometimes you get useful help, other times you're stuck search the internet for answers. Even then, you may not find the answers and either have to give up or keep poking around until you get the problem resolved. Thankfully, I haven't encountered a lot of problems and I've been using gmail since 2004ish. Back when the only way you could get a gmail account was by an invitation only.
Verified reviewer
Publishing, 51-200 employees
Used daily for 2+ years
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Gmail is easily my go-to email service provider. With its intuitive interface and easy integration across all other GSuite apps, gmail is a powerful tool that has a lot to offer both businesses and individuals, even in the free version.
Gmail offers quick email delivery, works well for sending emails to individuals or groups of people and is very easy to use. I love their intuitive and highly customizable interface. The best part is the categorization of your mails. You can create categories and tags and configure it so that mails from a particular address only show up in the assigned categories. I found this feature very helpful. It also integrates easily with other GSuite apps like Docs, Sheets, Slides, Drive etc, which is an added bonus and sometimes the only tools you need for your business or personal use. You can pick also your own themes and colors, which is nice. The draft feature saves your message real-time, which can be a lifesaver. Gmail sign-in is offered on millions of websites on the internet, so a gmail address is all you need to be authorized anywhere. It also has 15 GB cloud storage in the free version, which is more than enough for most users.
The auto-categorization of received mails as Promotions, Social, and Primary isn't efficient, as same types of emails can be found at each of these. The spam filter also needs improvement. The trash being emptied after a month could have been an optional feature. The excessive information that Google tracks about you (which can be viewed in Activity) can bother some people who have privacy concerns. Beyond the free version, the pricing is a bit expensive though.
Zeinab Z.
Higher Education, self-employed
Used daily for 2+ years
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I do not have any problems with Gmail. It is a great software that I have been using for a long time, and I will continue to do so in the future.
Some of the most impactful features are the ability to schedule emails, ability to receive writing suggestions, and the ability to mix up your email stars. Scheduling emails is very helpful especially when I need to send multiple emails or I am running on a tight schedule. I just dedicate some time to type them all up and schedule them. This way I make sure it gets done and I won't forget to do it. Receiving writing suggestions is great if you are not a strong writer. The tips the smart compose offers are concise and work very well with most of my emails. Lastly, the ability to mix up the stars on your emails is a great way to organize them. My very important emails have an exclamation mark, emails that I have responded to have a check mark, and emails that I still need to look at which are important, get an orange star. This is very handy.
I am only a student, so for my purposes, all the features available are great. All the features that I am aware of are easy to use. However, when I first got gmail which was over 5 years ago, I do not remember receiving any sort of guidelines to help me get started. I had to discover most of it on my own, and there are certainly some features I don't know of yet. If there was some help along the way, rather than me experimenting around, that would have been even better. I have not really integrated gmail with other applications. However, I am currently considering syncing my gmail and google calendar. This might create more ease in my life.
George R.
Sports, 51-200 employees
Used daily for 2+ years
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I am communicating through large groups of people through gmail and they make it quite easy. My favorite part about gmail is its ability to schedule emails to be sent at certain times. I only spend so much time in the office and most of my time giving lessons, so the ability to send emails when I'm not in front of the computer is amazing.
The features of Gmail, specifically abilities to star or mark important emails make the software very user friendly. Many of the functions are easy to use and there are multiple ways to perform each task. I tend to distribute videos and large powerpoints or spreadsheets through gmail and there has never been a problem attaching media or other links to my emails.
Integration with my existing business was fairly easy, however, there are some features that I wish gmail would fix up. Security is obviously a large priority yet I tend to miss out on some emails from new possible clients or employees because their emails get sent to spam. This is a con of gmail and I take fault for missing clients and not being able to find their emails as soon as possible.
Maher H.
Education Management, 201-500 employees
Used daily for 2+ years
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Gmail has been a very positive experience for me. I've been using it for about 10 years and it has just kept improving. Now, it is also adding new features to help people during quarantine such as starting a video meeting with people.
The best feature that gmail has to offer is definitely categorizing received emails into categories. When you go into settings and enable this feature, it puts emails received into 3 categories; primary, social, and promotions. Because of that function, the inbox is a lot more organized and allows the more important emails such as emails received from colleagues or other students to be seen immediately. It also increases the likelihood of them responding since the email was easy to find. Another feature I love is the unsend feature. If i realize that I may have made a mistake after an email was already sent, I can press the unsend button and fix the issue. Even though it's limited to 30 seconds, I've used it countless times.
The main aspect of gmail that needs improving is its spam recognition. Recently, spam emails have been finding their way into the primary inbox even after the sender has been flagged. Another improvement that gmail needs is increasing the size limit of attachments. Currently, a few photos that are high quality easily reach the attachment limit of 25mb.
Maria B.
Marketing and Advertising, 10,001+ employees
Used daily for 2+ years
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It is secure for businesses and personal accounts - I think it's a great platform, I use it and would use it forever. I know I mentioned the main layout is dull, but that's just being superficial. It works, it's easy, it's customizable, it's fast.
I find Gmail very easy to use, it's fast and simple for anyone. Not only businesses can use it, but you can also get an account for free. There is a huge storage space for all your emails and I love that. I mainly use this as my professional account,but a good feature is that Gmail filters any spam or social, so you actually have a primary section for your primary and important emails. Speaking of important, you can "star" important emails aka prioritize any email. You can even customize emails, by adding color and tags - This is a great feature for businesses as you can know what type of emails you get. You can also create different folders, which is fantastic so I can sort and have all the same emails in a same folder. You simply have to check the emails you want to move, and then select the folder where they will live. There is a big search bar to search any email within your account, whether by using a relevant word or exact word, I find this very useful when I'm in a rush. Another thing you can do within Gmail is customize settings, you can customize it by theme and make it more YOU. You can login to different pages, and platforms with your Google account, which is great, and you can sync your email account with other products. There is a built-in-chat which is useful. a new email window for new email, so you can scroll your inbox while typing a new email and minimize it and continue later, and you can autofill sentences.
I personally don't like the main layout, I find it outdated, just like the built-in-chat, I find it rather dull. Even though you have the search bar, to be honest, I don't like that emails are not on the same page - you can only see I think 50 at a time.
Christina D.
Marketing and Advertising, self-employed
Used daily for 2+ years
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I started using Gmail in high school because our teachers recommended it and ever since that moment, I have never switched. Personally I've never had issues with Gmail and any time I've called customer support they were very friendly, outgoing, and helpful and I really appreciate that because there is nothing worse than the customer support being rude to the customer. Overall 10/10 experience.
The thing I like the most about this software is that it's very user friend and the interface design was done very well. I like how it's designed for people of all ages to use. I also really like how there are a lot of simple features, but also a lot of more complicated features like data sheets and stats for the individuals looking for those complicated features.
It's really hard to think of cons for this software because it really has everything one could need, but if there is one improvement that I think could be made would be have the processing time be a little faster because sometimes it can lag, but other than that I don't really have any cons.
Verified reviewer
Hospital & Health Care, 1,001-5,000 employees
Used daily for 2+ years
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MY experience is un-explainable because since my kid days I still use Gmail for all my communication needs.I love it so much that I am still using the same GMAIL account which I have created 20 Years Ago.
What is really like about gmail is The Popularity it earned for itself , because this is the first step which creates HOPE because when people /kid started to learn and understand about the Technology/computer world ,like what kind of instrument /product it is or how and why people talk about it in every step of life.Even if we see in computer institution the first step which a instructor taught to student is i believe Gmail and what impact it could make to their communication prospective like they can reach to any corner of the world and that too,with few click only and that too with security , because to start learning or experience anything about computer, they would need a account to identify oneself and GMAIL is the best source of it as a user and I think due to its user-friendliness , it ENCOURAGE a beginner to explore and thus Gives HOPE to the kids to learn and learn more and that is when the real explore and learning begins and I think ,its tough security features which cant be easily compromised makes it more interesting and also its Globalization, I think 80% of people as a computer user is very much aware what a word gmail is .It is exceptional because it touches millions of people around the world by giving a opportunity to learn the computer world with a New hope to make a difference.
The lease I like about it is the customer service response because as per my personal experience GMAIL took three long days to respond any little query . In 21st century it is not appreciable in such a fast pace world.
Verified reviewer
Marketing and Advertising, self-employed
Used daily for 2+ years
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My overall experience with Gmail has been good but over time it started to decline because nothing really changed, not much support either. It could have a lot of things added to it to make it much better but I don't think they will do that. I f you need a basic email provider it's decent but once you decide to get a business email by using gsuite it can become problematic with lot's of functions and other issues.
What I like most about Gmail is that it's convenient and easy to make an email and start receiving messages from contacts. I also like being able to customize the theme in the background of my inbox. It has a lot of features.
What I least liked about Gmail is the integration with gmass for email automation. It's expensive and is buggy with Gmail and it can be a pain. I stopped using Gmail as my email automation provider as it does not have what I need. I also receive a lot of spam and I'm tired of it.
Verified reviewer
Retail, 1-10 employees
Used daily for 2+ years
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So many of the things that Gmail was first to do are now common in other email apps. But overall, it's nice to use a product that's part of the larger Google platform for easy access to calendars, shared documents, etc. I like that I can use the Gmail application for managing email for my website to keep that domain name in my email address (via G Suite). I like the many ways you can filter messages, setting rules for handling certain messages, etc. There are also many helpful ways to search your inbox and folders. I've also been impressed that they continue to add features, although it's always behind the newer competing email apps. They basically copy the cool features that other apps do, but I'm okay with that.
I've been using Gmail for a long time, so for several years now I've had to pay for extra space, which I don't like. But I also realize that sounds ridiculous. Maybe I just wish they would give you more space than they currently do. I can't imagine I have much more data than the average person... Here's another con that is probably ridiculous to complain about: they put too many good emails in Spam. I've missed some very important messages because of this. And I'd like to think that once I've "taught" it which emails are not spam, it would learn not to send emails from that sender to my spam, but it continues to send them there. I don't want to have to add the senders to my address book to work around this. Finally, I've almost always used other email apps on my phone because I don't think the Gmail app is anything special.
Verified reviewer
Information Technology and Services, self-employed
Used daily for 1-2 years
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I happen to have both a personal and a business Gmail account. There are many things to like about Gmail (free), great search, decent integration with the rest of their offerings, nice automations with filters and rules. There are features that they have built on top of the standard IMAP functionalities, like tags, filters and automatic categorization of emails, which are very useful and productive (albeit a bit restrictive, since they are exclusively available on the Gmail apps). The familiarity of the personal Gmail accounts is a big plus when using them in a corporate setting. Centrally managing the business email accounts is a breeze for your IT department. Plus: more storage, email aliases, and group email addresses.
Well, when talking about the free Gmail, there’s not much to complain about. You can’t really argue with the free price tag, can you? The only issue I can see is that there are no native desktop clients and the web version of Gmail feels a bit too much like a webpage and less than a web app. I can understand that for many this is a feature, not a bug — but even with the recent material redesign, the UI of Gmail is a bit of a mess. The placing of the various buttons seems almost random, no vertical rhythm, differently sized elements everywhere and no visual hierarchy (really compare it to any desktop app, or outlook.com or even the official Gmail tablet app). A proper redesign that takes care of the basics of reading emails and perusing your mailbox would be very welcome here. On the premium side of things, I would very much like to see more advanced features being natively integrated. Things like scheduling, follow-up reminders, and snoozing emails, should be standard. The next big thing missing is email collaboration. Again you can see a small start-up doing with Spark (sparkmailapp.com) what Gmail should have done, at least for its business customers. Team chat on an email and email delegation are low-hanging fruit considering that Google has already spearheaded collaboration in documents and spreadsheets. Lastly, I should note that while the Google business offering is quite compelling, the Gmail-specific business features are not that impressive on their own.
Arnaldo C.
Marketing and Advertising, 1-10 employees
Used daily for 2+ years
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Gmail has been my favorite email app for more than 8 years, I must say it is an incredible application, I use it every day since I constantly receive emails from clients, partners and work, so I need to check my email trays constantly, I must say that it has never hit me or given me problems so the stability of the app is excellent. In addition to this gmail has a number of add-ons that you can use to benefit, such as google drive, google hangouts and google + it is amazing how you can have everything within a single application and how they complement each other. Gmail is a very easy application to use since in the main screen you can see all your messages directly, besides this you have a menu in the left part of the screen where you can choose the messages of promotion, social and normal messages, apart you have other options such as sent messages, spam erased among others ... Another incredible thing about this app is that you can change gmail accounts very quickly and easily since it allows you to log several accounts at the same time and change them with a single click. the app is also very fast, the time that you have to wait for the new and old messages to load is very fast and this is an advantage when you want to respond to messages quickly, besides it has the function of writing several messages at the same time and leaving them as drafts waiting for you to come back and finish them and this is great!
Well, because not everything is always good, there are few things I do not like about the gmail app and one of them is that when you write a new message and add some files it is a bit difficult to do it from the phone, if you could do it a little simpler would be great, another thing is that when I send a message I do not get the notification of message sent or message waiting to be sent or message sent so I never know if my message has been sent really. For my part these are the only things that I dislike, everything else I like and I'm happy with the app, I really think it's excellent!
Ian M.
Used daily for 2+ years
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The best thing about Gmail without a doubt is, unfortunately, the least known. Google is well known as a search engine, but few seem to realise that search technology is applicable to email if they use Gmail. Of particular value is the ability to tailor the search to find just what you're looking for, such as an email from a person with a certain name who sent a picture between date X and date Y. Additionally are labels. Why file emails in folders - put instead Gmail labels them and multiple labels can be applied, it's like having an email in multiple folders at the same time, this also allows for greater filtering to identifying specific emails. Finally, there is the email storage. Personally, I delete emails every day unless it's related to work, income, or expenses; the result of this is that my Gmail account that I've had since 2011 has only used 5% of storage, I doubt I'll ever use up all the space as it keeps growing! Also noteworthy are features such as the ability to marks email as starred and/or as important plus links to quick get to those emails. a recent addition is the ability to snooze or defer emails to a later time more suitable or appropriate for reading the email rather than filling up your inbox. Finally Gmail, works seemlessly with every third-party email application I've used, all you need is your address and password to connect, jargon such as mailservers and SMTPs are entered automatically behind the scenes, this makes Gmail via third-party apps very user-friendly. Of course, as it's a Google product, a Gmail account means you also can login to other Google products such as YouTube.
An unpopular feature is tabs that separate and emails by content into inboxes emails that are promotional, social, updates, and from discussion forums. This can help separate and prioritise email but I don't like it and it can easily be disabled, but it does mean newsletter providers are always asking people to move their emails to the primary inbox. Another negative - depending on your perspective - is the automated analysis of your Gmail account (not by people leading to Google serving adverts relevant to you. I view this as a positive, but it can sometimes feel like there is no escape from an advert in an email that you showed interest in one time and which consequently shows up on websites you visit, but this is why Gmail is free.
Nathan S.
Used daily for 2+ years
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Gmail has been my go to email app for more than 7 years. In no particular order, here are the things that are great about Gmail Its easy to use and intuitive, it takes a few mins to get used to the interface, but it is user friendly from day one. The ability to multi task and have your inbox open while you compose an email helps a lot. The auto save drafts feature has saved me many a time when I lost connectivity. Also you can compose several emails and minimize them as drafts while you have your inbox in the background and come back to them later if you wish to. Gmail is non intrusive and doesn't display ads like it did years ago. I like the fact that I can log in and view all my emails without any distractions or upgrade popups. Attaching files is simple and straightforward. Also seeing previews of attachments within emails is a neat trick and I use it almost every day. Gmail is a great free email service for anyone who wants to get the best web based email experience out there.
That is not to say that everything is perfect, there are things about Gmail that are not great. As a mobile app user, I am disappointed with the Gmail app. It doesnt sync to the web when you mark emails as read, you also cant unsend messages and adding attachments on the file is not as seamless as on the web app. Hangouts in Gmail has never really made sense to me, I wish there was a way to just disable it, but its seems to stick there no matter what I do. While the new makeover for Gmail is overall great, it still doesnt address the bigger problem of labels and email folders. If an email is added to a folder, subsequent emails are not added to that folder, unless they have a label which in itself is confusing. If there was a simple straightforward way to do it like on Outlook, it would be better.
Madhu S.
Graphic Design, self-employed
Used daily for 2+ years
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Gmail has so many useful tools. I can't imagine living without it. 1) Excellent search Gmail is really good at searching through messages. Granted it can take a few attempts, but you can nearly always find the message you are looking for. Other email services don't even come close to providing such good search results. 2) Forward to any email address Gmail has a built in forwarding option allowing you to forward messages from your gmail address to any other provider. A lot of other web based email services (such as Yahoo and Aol) don't offer this. 3) Manage multiple email addresses You can connect upto 5 email addresses from other providers. So you can use your Gmail to manage multiple addresses 4) Tags Gmail does away with files and folders and allows you to tag messages which makes them much easier to find them later. 5) Automated filters Gmail has an excellent filter which can perform automated actions on messages such as forwarding them to another address or tagging them. 6) Undo send Sent a message by mistake? Just tap the undo button bring it back 7) Never forget an attachment If the text of your message mentions that you are including an attachment, Gmail will display an alert if you forget to attach it before sending it. 8) Inbox by Gmail Inbox is a new interface for power users. It makes it very easy to sort through multiple messages.
Inbox and Gmail both have different features that the other don't. So I have to keep on switching between them. It would be nice if Google put all of Gmail's features into Inbox so I could just use one interface.