GoTo Connect Reviews - Page 3

This software is easy to use even for a novice like me. This system is able to grow with my company and I can make the necessary adjustments myself with ease. If I do ever run into a situation that I have trouble with (all centered around my being close to a Luddite) the customer service department is quick to contact and ready to help. They have been understanding and helpful and supportive all the way. I can't say enough about how great this service is.

Sometimes the time on the phone changes to the wrong time. I don't know if that is something I am doing on my end or a glitch in the phones. If it ever bothers me I call and the tech department can fix it for me. They tend to change again later though.

GoToMeeting is bundled with the software, and it actually works as intended. That's the only positive thing I have to say about Jive

Everything. The desktop app UI was buggy. Audio was frequently missing on one or both sides of the call. Audio quality itself was hit or miss. We were told we had a 30 day money back guarantee, and Jive is still fighting to keep us in a contract. One of their representatives told our MSP that if Jive let everyone who had issues with the software cancel their contract they wouldn't have any customers. Instead of fixing the issues like any reasonable company they opt to try strong arming you into paying for a terrible product. The "money back guarantee" isn't so much a guarantee as it is a "we'll give you your money back if we feel like it, which we probably won't" clause.

Jive is a VOIP service provider that provides a very elegant and easy to navigate user interface for small to medium sized business voice services. But VOIP implementation is complex, what is most notable is both the response time and the quality of knowledge in the customer support team. They should be on a competitive short list, but should probably be picked over their competition because of their support staff.

I only have any minor quibbles with the software, but first it is important to note there are significant complexities to implementing VOIP over data networks. While jive's voice services can operate over a wide variety of network configurations, it is very important to make sure the network infrastructure can support the prioritization of Jive voice services on the network or the jive voice traffic is segregated to a router and switch configuration that is optimized for VOIP. One minor note is the iOS VOIP app doesn't relay full caller id information and does not send an alert when it is disconnected. The UI on the app needs a little polish as well, but perfectly fine for most users.

I can control the system from my computer. It is easy to change messages and dial plans. When I get stuck, the service reps are the best. Very knowledgeable, helpful and pleasant to talk with. They understand your problems no matter how you explain it and they treat you like a VIP. There are so many features and I know we don't use them all!

It is hard to find something, but if I have to I guess I would say the color of the phones. They are black, maybe a range of colors would be great!

Jive has made the implementation of their services very smooth. The phone Retal is extremely user friendly for both the customer and the partner.

Jive has dropped the ball on intergrating with non-VoIP compatible systems such as access controls. They have made improvements with this but it’s still a point of frustration. Jive also commits to supporting older VoIP equipment but in the end are unable to do so on some models. I would suggest they thoroughly test before committing to supporting it.

GoToConnect works for our organization to meet, share idea, and to connect from wherever all of our sales staff is at the time we need to get something done. Its easy to use, intuitive, simple, and is reliable.

I wish I could offer something for you to improve but the product works and is reliable for what my organization needs.

I like that jive is really cost effective yet gives access to all their features. It allows me to do everything i need to do, with alot of minutes within the plan.

Jive seems to be great so far, cant complain

It had all the bells and whistles. Most importantly it had the ability to record all calls automatically-or so I thought.

Where do I start? If you're looking for a simple VoIP system, this will work! If you buy ONLY their phones, this will work! If you don't need to store any recordings (why else would you record, yes?) this works! If you need to ANY of the above, run screaming from this app and this company.

Certainly not the experience we hope to provide. Sending a direct message to gather additional info and make sure any open account details are resolved. Can you please provide your account name, reference ID, and best contact info. We'll have someone from our team make sure the account is resolved or closed out. Based on the review information sounds like you've switched providers.

I cannot say this enough - by switching to Jive we are saving THOUSANDS a year. Not only are we saving an enormous amount of money, we have brand new phones and features we never thought were possible. It's like our practice finally moved up in to the 21st century.

The online portal was a little confusing when we first started. We had to have our IT team set it up for us.

When I have a question, i can call, get through to a tech and get my question answered. They will log on and look at issues with me rather than just wanting to fix it and move on. They take time to make sure I understand what is going on and how to fix an issue. Jive engineers are the most responsive I have ever worked with.

It seems to be limited to specific programs written by Jive for Jive. Some features that are standard on some are not available on the Jive software. Their engineers are willing to work on solutions or work arounds.

This software is very easy to use once you learn a little bit about it. It has great voice clarity. If you have problems setting it up you can contact customer service and they can log into you system and walk you through the steps to set something up. No long wait times foc customer service either.

Everything about the system is pretty straight forward. I have not found any features that are missing.

Jive offers many different features for one reasonable price. The main things that makes Jive attractive for a small office is the adaptation of essentially unlimited conference call lines as we host and manage various committees, boards, etc and the available mobile phone app that allows us to make and pick up calls out side of the office. We are always in and out of the office and being able to answer all calls remotely is game-changing.

Though the available mobile app is handy and arguably the most utilized feature we use, it often kicks us out without notice and forces us to login over and over.

The auto-attendant service has a graphic interface that is easier to use than any company we have dealt with. The free additional features is a big plus, where a lot of companies nickel and dime you. 24/7 customer support is helpful and allows you to configure off hours.

So far we have little to complain about. There is no cost effective way to run multiple phones for one individual, without paying multiple device fees. So if you have a phone in the office, and at home, you are paying double. A visual mapping of where calls are directed for an individually selected phone would be useful, but we haven't had any issues to complain about.

Lots of features. Once configured properly, it works very nicely and we have had few issues for production PBXes.

Lots of features - some of the management through the GUI to turn on or adjust features is unintuitive and probably unnecessarily so. Some of resolutions for issues seen during migrations to Jive took too long -- considering how critical regular phone service is for business, even now with all of the other communications tech options available.

It's super easy to use. Onboarding was easy (at first the rep wouldn't contact us and we had to chase someone down to help with onboarding), but overall they are kind and try to assist. Everyone on the phones seems very in-tune with the online system for setup and programming. Very little downtime (if ever--it has yet to go down since we signed up which was many many months ago), and voice quality is great.

There are a LOT of "incompatible routers", which is difficult because our router is provided by Comcast and is for business use. If they have so many incompatible routers, I wish they'd provide a list of compatible ones (there isn't one--except for a bunch that Jive sells on their end that is impossible to get quickly). Customer service, though helpful, often times requires a "ticket" and then takes a long time to get back to us.

I liked that it integrated pretty well with some of our other tools through our computer and desk phone. The desk phone situation worked really well. Transferring was also quite easy and you could talk to the person you were transferring to before deciding to merge or transfer them.

The app was buggy on and off and it was difficult to get more than one line on an app or desktop. For the longest time, it would only work through the desk phone. Recently there has been a software upgrade that might make it possible to see and answer more than one line, however, we switched VoIPs so I can't say how successful that particular feature is.

Was fairly basic but when you have issues you're essentially on your own.

Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you. I spoke to a representative called, [SENSITIVE CONTENT HIDDEN]. He was less than helpful to the point he ended my chat and wouldn't communicate with me further. Needless to say, we will cancel our account immediately.

The software functions as expected, but the important thing for any business owner is the support of the Jive staff. When function is lost, it is important to find out why and who is responsible.The Jive technicians try to quickly zero in on the source of the problem with full knowledge that communications are the life line of any business.

Because Jive is dependent on AT&T lines, there are problems that have to be reconciled with AT&T first, an issue that can take hours on the phone.

At the time that our firm made the switch to this system it was a major improvement to our old phone system. For the first time we were able to have custom call handling rules, we could assign temporary voicemails without terminating the standard voicemail, and we had the visibility to see if other team members were on the phone from our own desks.

What I have learned since moving on to a different software is that competitors allow much more customization in the dial plan, address book, e-faxing, and vacation planning. While this system is perfectly adequate for a home office or simple office, it is not conducive to a large network of employees.

GoTo has made it easy to have our phones set up the way we want them to be. Not only can we edit the lines and extensions ourselves but their customer service team is always helpful if we cant figure it out in house. It also allows us to be remote if needed with their mobile app.

Non that I can think of

Call mapping is nicely laid out. The video training was done professionally and was well organized.

It never worked! The call quality was terrible even at Jive home office when you called them from a cell network.

Jive did a great job of incentivizing making the change to VoIP with a great deal on the equipment needed to get started. They managed the set up process well and the customer support was excellent. Love the Management panel for building out answering queues, ring groups and auto attendants.

The Fax interface is not robust and is prone to crashing and needing to power cycle. We have had some marginal problems with quality from time to time and we did need to change our Router to a more expensive router to handle the phones. That was not clear from the beginning.

The hold/transfer ability and soft transfer ability between call lines is very convenient for inner office connections and conferences.

Sometimes if your internet connection or wifi isn't strong it will cause you to have to start over on the mobile app, but it's a tiny glitch with any technology that is easily adjusted/fixed.