GoTo Connect Reviews - Page 7

I didn't like a single thing about this company. The phones were delivered late, then the incorrect amount of phones, set up and assistance was non-existent. Out of the two dozen times I contacted them for help, the person on the other end of the line was of absolutely no assistance and was only interested in pimping out a high survey score. Every contact had a survey attached to it...no matter how small.

The support staff was, basically, useless. The fact that everything that could go wrong, did go wrong, meant that I was on my own. The staff was only interested in getting high scores on surveys that were sent to you after every single contact.

Chris - We appreciate the feedback and are certainly disappointed that this has been the experience. I'd be interested in getting additional insight and identifying potential resolutions. Feel free to contact me directly to discuss further.

Ease of use and their support. their staff is well trained and customer support is always going the extra mile to help out.

At first it was not configured properly, but it was mainly use error as I handle three different roles.

The equipment and service is great. The dashboard is user friendly. Customer service was very prompt and helpful with the setup.

Troubleshooting and setting up the plan and phones was a bit troublesome. Definitely not a system for my 72 yr old computer challenged co-worker.

Customer service is great! They are always ready to help us every time we have issues with our equipment or with billing or any questions we have.

The equipment could be better quality , we had issues with the equipment that we bought and had to send back to be replaced,

For the past two years he has helped me with my work by allowing me to migrate all events into online meetings. Is very solit product.

I needed support, but I'm still waiting to be contacted by support. Fortunately I solved it myself.

Jive is easy to manuever around the applicable. If there is a problem, I can usually get help from the support team. I like how the features are easy to get to.

I did experience some lose in the system. I always hate that since it happens when I actualy need it.

We have used Jive for at least 4 years now, and are quite happy. I LOVE how we can just take a phone, plug it into the internet, and no matter where we are, we have an office. This is particularly valuable as we continue our growth, so we move into larger offices frequently, including opening an office in Puerto Rico. Their customer service is as good as it gets, always prompt and easy fixes. And the sound quality is unbelievable, its like they are in the room with you! I have recommended Jive many times.

Only bad thing is every few months we have to unplug and replug in a phone to reboot it. And if internet goes down, so does the phone.

accessibility and mobility of use is definitely key. i like that if i'm away from my office i can use the app. and i like the newest upgrade of it making it easier to hear voicemails

sometimes glitchy. there are times when i use the app and it doesn't come in clear. also, when i try to listen to the voicemail and push play and then speaker it seems maybe my fingers are too big because it closes and stops the playback

We found that the value for the money is clear. Once it is completely set up it works seamlessly.

It is not as intuitive as I would like. We only make small changes occasionally, and we go back in, the re-learning curve is great.

Once the app is set up, it works great to access work calls when away from your desk or mobile in the office

Setting it up is not always straight forward. The difference between do not disturb and silence is not clear. Selecting one function will essentially not allow your desk phone to ring .

Their customer service is great, the service they provide is very stable and easy to use and the user interface for the portal is extremely user friendly.

The only "hard" part about using this software was setting it up, but that's because we didn't have experience changing service providers. Jive was extremely helpful and made the process really easy.

Full featured yet clean interface. Easy to get familiar with. LOVE not having to have the PBX hardware on site.

The Chrome plugin is a little clunky. I go back and forth using it sometimes and disabling it for a while sometimes.

I like that you don't have to download any software. It is easy to use and very intuitive.

The one downside that I can think of is that you always need to keep a browser tab open for it to work. That is the only caveat of not having to download any software. You do need to keep logging in and out of the call queue when you leave and return to your desk. It is not a huge inconvenience but it would be nice to have a toggle switch do the job if that is possible.

Simple to use. It works Support either for technical problems or other issues is exemplary and fast.

Android app not nearly as good as iPhone app Would love for the password to be better integrated into the Apple Keychain.

Simplicity and ease to reach a customer support technician. They are willing to assist with walking a customer through the dial plan options, cleaning up, and setting up a new dial plan.

Difficulty in setting up holiday dial plan options on my own.

Ease of use and the reliability of the sales and service support group. It's a good value. Now I'm getting annoyed at this survey.

Nothing . Everything is very easy to use and the support is terrific. I have no cons at all to report about this system software.

Makes it very easy to manage our phone system; I can easily add and delete users

Not compatible with all browsers. But works with the browser we commonly use so no problem really.

The automation and the features available with the system are great. We are in a remote location with a very old telecommunication switch so phone features were not available to us until we moved to Jive.

Off shore help desk result in different ways to set things up and depending on who you get will dictate how the changes you need will be applied. Because of this, we must call anytime we need a change.

I love how fully featured the software is, its simplicity and reliability.

There are so many features it is simple to outthink yourself sometimes and make your all flows more complicated than they need to be. I do wish it integrated into our marketing automation software/CRM. Not really their fault, but would be nice not to manually log call anymore.

The app was much easier to use than I expected. Haven't always had the easiest time using Jive so I was wary, but the app worked well.

Glitches when trying to switch from a different login, I was also not able to manage the logins myself very well. Seemed like I always had to call Jive to change something for me.

The best thing I have found with this is being able to click on a number on my computer and it dials to my phone. It saves time and the frustration of accidentally dialing the wrong numbers.

I haven't experienced any real cons with the software yet.

Every time that I call someone is always able to help me with my dial plan, its nice they can remote in and take over and make changes for us.

The dial plan can be a bit confusing / overwhelming.

Effective Easy to use Meet expectations

A little confusing at times when you aren’t sure what you need to accomplish but if that happens you only call them and they will walk you through it!