GoToMeeting vs Front Comparison

Overview

GoToMeeting is a web conferencing tool that allows users to host an online meeting with high-definition video conferencing...

Front provides a simple way for teams to manage email inboxes (sales@, support@, etc), chat, social media, SMS messages in...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$12.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$9.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

4,355

2,634

607

59

20

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

130

46

8

6

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

With how easily it is to set up an event for the presenter, the attendee "ease of use" is also excellent and makes it more appealing to joining the meeting.
I do love this platform for ease of use. I espeically love that I can setup a meeting quickly to provide tech support or host an impromptu meeting.
I love the drawing feature that allows highlighting important thoughts on screen. I also think the screen sharing option is a great way to share visual information with people in the meeting.

Pros

Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software.
Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
M still learning on how to customize it to better fit my needs. We use this app as our internal help centre (we previously used Zendesk) and I'm optimistic on the premise of this app.

Cons

I have had colleagues that were unable to attend class due to illness and this made it possible for them to call into class, listen to the lecture/discussion, and chime in.
I found it difficult to enter a meeting multiple times because of links not working. The leader of the call may have been at fault in that but it was hard to tell because it happened so often.
However, by far the worst thing about goto is that once in a while the sound goes dead. Then magically after a few minutes comes back on.

Cons

This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view.
I can't believe that I could even live without Front before. I don't see how I can ever go back to the old way of just sending e-mails and losing the collaboration function that Front provides.
We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review24 days ago

Key features

  • Total features21
  • @mentions
  • API
  • Absence Management
  • Active Directory Integration
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Channel Management
  • Chat
  • Client Management
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Service Analytics
  • Email Integration
  • Email Templates
  • Email Tracking
  • Full Text Search
  • Inbox Management
  • Mail Merge
  • Meeting Management
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple User Accounts
  • On-Demand Recording
  • Projections
  • Real Time Analytics
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Integration
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Tagging
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Total features42
  • @mentions
  • API
  • Absence Management
  • Active Directory Integration
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Channel Management
  • Chat
  • Client Management
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Service Analytics
  • Email Integration
  • Email Templates
  • Email Tracking
  • Full Text Search
  • Inbox Management
  • Mail Merge
  • Meeting Management
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple User Accounts
  • On-Demand Recording
  • Projections
  • Real Time Analytics
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Integration
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Tagging
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Video Streaming
  • Video Support

Integrations

  • Total integrations103
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations81
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

GoToMeeting vs. Front

See how GoToMeeting and Front stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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