GoToMeeting vs Skype Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
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Social presence
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Reviews

Henry Rivera

GoToMeeting Review

2019-01-25

Pros

I had to use GoToMeeting for a job meeting. It was new to me, but it was pretty easy to navigate

Cons

I don't really see a difference between this and Skype. I already use Skype so I don't know if I have reason to switch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Anonymous
(Computer Software company, 51-200 employees)

Good program

2018-07-24

Makes holding meetings easier and more stable than skype.

Pros

Being able to hold a conference call across different countries. Easy to set up and send out meeting details

Cons

No timetable function to see who else has meetings booked. If you are inna meeting and someone else holds one undernthe same licence the first meeting gets booted

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Rahil Vora

Who uses a Webcam anymore?

2018-10-29

Would not recommend especially with alternatives like Slack, Skype, Facetime, WhatsApp, etc.

Pros

The reason I used it was because the agency I subcontracted for required meetings on GoToMeeting.

Cons

This defeats the purpose when there are better options like Slack call, Skype call, Facetime, WhatsApp and many more.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Luke Juve

GoToMeeting: Better than Skype

2019-03-20

Overall I would recommend this product but make sure you try similar software before buying just to make sure that this is the right software for you.

Pros

The ease of use is at about the same level as Skype but it offers so many more features than Skype does.

Cons

It is more expensive than Skype (if you are using the free version of Skype) which is a bummer, but luckily I don't pay for it, my work does.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Casey Root

Pretty much an slight upgrade from skype

2019-03-19

It is what is is but nothing to go crazy about.

Pros

The ability to have more people added into the conversation.

Cons

Doesnt have anything besides what skype does. Just multiple meetings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Anonymous
(Pharmaceuticals company, 201-500 employees)

Dated

2019-03-19

Pros

Easy to use and offers the standard features.

Cons

There are better integrated communication solutions like Skype out there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Jasper van Tol

One of the online meeting tools

2018-11-07

If my computer needs to be repaired (software wise), IT from abroad used this software to take over my screen and fix my problem!

Pros

Go to meeting was free for me and did what it should do: online meetings and screen take-overs.

Cons

Unclear what more benefits it has compared to Skype for instance.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Armin M.

GoTo meeting is better than Skype

2018-10-10

Overall, GoToMeeting has fully replaced Skype for us with client communication and sharing screens.

Pros

Our company uses GoTo for a while now and it's great.

Cons

One con I'm noticing sometimes is that the signal is bad, but I guess that's normal with all communication softwares.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Anonymous
(Hospital & Health Care company, 10001+ employees)

It's okay for meetings, but there are better options

2018-08-03

It was ok, but I would rather just open up a Skype meeting instantly.

Pros

The speed with which I was able to get a meeting started

Cons

There were a few hoops to jump through to get it setup. Various users got booted a few times from meetings. There are easier options built into the other software we use daily for other tasks.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Anonymous
(Marketing and Advertising company, 51-200 employees)

Video Conferences made easy

2018-08-18

Pros

Much easier and far smoother than Skype.

Cons

Dont waste your time with other software. This one is simple to use and rarely bugs out

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Anonymous
(Utilities company, 10001+ employees)

Used almost daily ...

2019-01-31

Pros

This is what Constellation used before switching to Skype For Business.

Cons

No video conferencing makes this software dated.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Sun Nan

Good business conversation application

2019-01-29

GotoMeeting is another application I used frequently to talk with different clients and partners besides skype business.

Pros

Easy to join and start one meeting with clients and partners.

Cons

launch time could be improved so that user will feel faster and easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Richard Truncale

Enjoy how simple this is.

2019-02-18

Pros

Love the simplicity of this software. Prefer using this as a primary tool for communicating.

Cons

Cost is much higher compared to something like Google Hangouts and Skype.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Anonymous
(Telecommunications company, 501-1000 employees)

It's ok, but usually there is better free solutions

2019-03-21

Pros

good support and a lot of functionality.

Cons

It's not bad, but there is simpler, common applications like skype for example

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Other

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Anonymous
(Computer Software company, 11-50 employees)

Great for presentations

2018-09-12

It is a great tool. What Skype could have been, had it not been acquired by Microsoft:-)

Pros

I like the fact that it is easy to install when you meet with people who did not have the client installed on their computer. I also like the quality of the voice and the easy screensharing

Cons

A webcam feature would be nice, and also the ability to bookmark conversation rooms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Anonymous
(Higher Education company, 1001-5000 employees)

Not bad.

2018-10-13

It is not bad. The company must have had reasons to have it installed. The quality is absolutely amazing. I just don't understand why having a separate software only for meeting where we have other options already available.

Pros

The video conference quality is pretty awesome. It can be shared among multiple people, which is a huge plus.

Cons

I would not install a new software only for meeting. If Skype for Business, for example, improves their meeting function, I would use Skype instead.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Ankush Puri

Most stable platform for conducting Online Meetings

2018-12-02

Much better than skype meetings.

Pros

- Ease of use + built in audio bridge - Flexibility of scheduling with GoTo Planner - Copy invitation link and emailing both options - Ease of making anyone presenter and organizer - Requesting remote controls - really works well - Connecting to meeting via Laptop/Cellphone directly rather than dialing in to bridge

Cons

I hate the desktop version. You cannot request for remote control. Limited options available

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Renee VanDyke

GoToMeeting serves me well

2019-02-24

We have been using this over Skype for some time now and it is more consistent in quality

Pros

It is easy and can be used for international virtual meetings

Cons

Occasionally we can not use video due to signal strngth

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Anonymous
(Civil Engineering company, 201-500 employees)

GoToMeeting review

2019-04-16

Pros

We have used this on several occasions now. I like the ease of use for guest or first time user login. Great for using with 3rd party meeting clients

Cons

The share screen function was tougher than other programs used such as Skype or Lifesize.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Anonymous
(Gambling & Casinos company, 501-1000 employees)

Alternative to Skype Business

2019-02-05

I think it is a good alternative to Skype, or Slack but not as a replacement for these tools.

Pros

Easily transition into 1 large conference call with internal members from your office as well as external members outside your organization. GoToMeeting works well across all platforms (mobile and desktop).

Cons

The overall call quality wasn't too great, and still has some way to go when compared to other conferencing software.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Christina Mulwa

The best web conferencing software

2019-01-23

my overall experience with goto meeting has been great. It has made conferencing with colleagues and stakeholders simple especially when having international meetings and meetings with colleagues doing field work. The feature of having pin based entry ensures that we have a secure platform to hold meetings as we mostly deal with confidential client information. I would definitely recommend this software for holding web conferences owing to its simplicity,flexibility and security.

Pros

The best feature about Go to meeting is its compatibility with many devices including android which is the commonest os for smartphones and tablets that my colleagues use. This makes it easy to join into meetings from any location. The interface is also quite friendly making it easy to use and many participants can join in to meetings via custom created URLs. I also like the high definition video quality i get during conferences.

Cons

I find the software a bit pricy compared to other conferencing softwares like skype and my space.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Anonymous
(Education Management company, 11-50 employees)

Nice and light

2019-02-01

Pros

Does as advertised. Have used many times for webinars.

Cons

I’d like to see how it works with VOIP as it could be a nice Skype killer.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Anonymous
(Financial Services company, 1001-5000 employees)

Easy to use!

2019-02-07

Pros

I can easily switch between my screen and someone else during presentations. You also plan out sessions in advanced.

Cons

Sometime similar to Skype for Business for the user experience.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Anonymous
(Electrical/Electronic Manufacturing company, 501-1000 employees)

Good Collaboration Tool

2019-03-15

Because my team already uses Teamviewer, Skype for Business, and Dropbox, I do not think GoToMeeting is worth purchasing - it does not add anything new.

Pros

I like that GoToMeeting provides users with the functionalities of TeamViewer, Skype, and other collaboration softwares all bundled into one.

Cons

Shared keyboard/mouse control and viewing others' screens can be done through teamviewer, and most other functionalities can be done through other video chat/calling services. I do not see the need to purchase this software if you already have others that perform similar functions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Chris Lubinski

Great Meeting Software

2019-02-12

Pros

Replaced our Skype For Business.

Cons

There isnt one compliant i have with this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
GoToMeeting Reviews
GoToMeeting
Online meeting software with HD video conferencing
Read more
Ryan Weldon

Skype for Business

2018-11-04

When choosing between Skype and GoToMeeting, GoToMeeting wins hands down.

Pros

Allows us to communicate with customers around the world

Cons

Software is not very user friendly. Not very intuiative

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
Read more
Sabrina Bowers

Is skype the best communication tool for you?

2018-11-07

Pros

Skype is familiar. Most people have the app on their phone or access readily available on their computer. I have been on skype for years so the familiarity of it was great.

Cons

Skype fails in comparison to Zoom or Gotomeetings* in features and recording and scheduling.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
Read more
Chris Morgan

Skype for Business

2019-03-27

But it is still behind the power curve compared to GoToMeeting

Pros

Seems easy to use and comes free with Office 365

Cons

Not as robust as GoToMeeting and seems to be more sensitive to bad internet connections

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
Read more
Sasha Stephens

Skype is ruined

2018-01-25

Most people in my company are switching to alternatives like GoToMeeting or Google Hangouts.

Pros

Skype is very recognizable, especially for international calls. It is low cost and has the ability to ring landlines for those not using a computer

Cons

As soon as Microsoft took over this product, it went from bad to worse with every update. Takes a long time to load on the computer and each click has a very sluggish response. When you link multiple mobile devices to your Skype account it is a disaster. It won't ring the desktop, and even after you uninstall from every mobile device - it still won't ring. I am at a loss.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
Read more
Jeff Schaefer

If you want your screen to be blue than this is for you!

2018-10-23

I was sad to see how bad it was after our company switched from gotomeeting to this.

Pros

When the meetings work they are reasonably clear and stable.

Cons

It causes a blue screen on my computer too often. Also, the interface outside of a meeting is bizarre and confusing. Why are some of my coworkers on my skype list but not others? How did they get there? How do I put others on there? How do I contact someone else?

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
Read more
Jason Rietman

Skype is useful, if you do not have any other resources available

2019-04-04

We use skype for some business meetings, but overall we use GoToMeeting and have better successes with that software

Pros

I like Skype because I can use it across most of my platforms and devices.

Cons

It is a resource hog, clunky, and is preinstalled on PC's that do not need it.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
Read more
Anonymous
(Performing Arts company, 51-200 employees)

There are less expensive options that don't charge for every user in the meetings.

2018-03-13

We ended up going with another software, GoToMeeting because of the number of outside one time users we have

Pros

It's clean looking for professional meetings, straightforward, and simple enough for non-tech savvy people in the company.

Cons

The call quality isn't high level, there are other free alternatives that make more sense like hangouts, or cheaper alternatives like Join.Me or GoToMeeting. It feels like preloaded bloatware sometimes.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
Read more
Sarah Emmons

Fairly New to Skype for Business

2018-12-27

I also like the meeting and conference features that are similar to GoToMeeting. I have only been using Skype for Business for 9 months, so I anticipate that my overall experience will only get better.

Pros

What I like about Skype for Business the most is that the concept is similar to GoToMeeting, so that makes it familiar to me.

Cons

What I least like about this software is that it does not seem intuitive or self-explanatory. I tend to have to search around the program to figure out how to do things that I need; i.e. share my screen, add a contact to my favorites, and add a new contact. I also would prefer that the instant message feature wasn't directly connected to my Outlook, because I do not like how some of the features interact.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
Read more
Kevin Klockner

Product has replaced GoToMeeting for our company and has worked decently so far.

2018-01-17

collaboration with team members and company.

Pros

This product has the functionality that we need and is a fraction of the price of GoToMeeting. In my experience it has worked great.

Cons

End users have had issues with product and getting it to work with customers. Licensing is a little confusing and needs to be reworked.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
Read more
Katharine Ronan

Not the biggest fan

2018-09-25

Pros

The call quality is lacking compared to other call tools such as GoToMeeting or Zoom.

Cons

The call quality and audio is typically poor, in my experience. Not my favorite conference tool to use.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
Read more
Anonymous
(Mental Health Care company, 5001-10000 employees)

Great business communication tool

2018-09-17

It's been a complete replacement for any other meeting tools (join.me, GoToMeeting, etc.).

Pros

Excellent integration with company's O365/Active Directory products. I love the meeting reminders and ability to "join online" right from the notifications.

Cons

Chat history doesn't stay/sync. If I log out/back in, or open on mobile, not all chat history stays. A full thread of history is not easily available between me and individual users, making it not useful as a reference tool.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
Read more
Eric Bowers

Useful Screen Sharing, Best With Office 365

2019-02-01

Not every business partner has or wants to use Skype - many have their own such as Zoom, GotoMeeting, etc.

Pros

It's easy to schedule a meeting. The Outlook plugin makes it simple. Screen sharing, handing off control, and inviting guests is a simple process. Integration with Office allows you to easily share documents from your frequently used items, SharePoint, and OneDrive.

Cons

While not necessarily a fault of the software, audio is always a problem because most people don't have headsets, but a laptop. You should have a phone bridge or conferencing service for the audio portion in case there is unwanted echo or the audio is too quiet for all participants.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
Read more
George Hsing

Skype for Business is great for work collaboration!

2019-03-13

Before looking into WebEx or GotoMeeting, trying using Skype and see if it meets your need.

Pros

Skype for Business is great for the following: Work collaboration, web meetings, video conferencing and web recording. We use it so all users (local and remote) can see the presenter's screen; a picture is worth a thousand words. The ability to see the presenters screen greatly increase the effectiveness of a remote meeting. While video conferencing is nice, it is not as valuable as seeing someone PC screen. Video conference also adds another layer of complexity to the a web meeting as you now have to deal with the PC screen, PC sound, and user video. It also require a lot more bandwidth. Another benefit of Skype is the ability to record the web meeting. This is very useful for historical purposes or can be used for training at a later date. I also use Skype to record training videos. Just set up a meeting, go in as the only presenter, then record. It records the PC screen, your mouse clicks, and your voice.

Cons

The software while easy to use, you do need a bit of training to present your screen, give control to users, or see another presenter's screen. This app is not something like email which you can learn and use within a few minutes. For instance, recording a session will take practice as you set up the application to be recorded, format and sound. It takes take to set up a meeting and present it. Try to do a mock meeting in advance to get familiar with Skype.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
Read more
Joe Carella

not the most intuitive or user friendly

2018-07-10

I like how Skype for Business integrates with the MS suite. It was relatively easy to display a working document and streamline the editing process.

Pros

I also like that it works much like Adobe Connect or GotoMeeting.

Cons

I have been in international calls where we could simply not connect the call. It seems to me that the issue is partly an issue of compatibility with other MS apps/software. Had to reinstall twice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
Read more
Michael Gardner

It serves a purpose but there are better out there.

2018-10-08

Like I said it serves a purpose when a client wants to use Skype for Business instead of the leading competitor, but that rarely happens these days.

Pros

It is basic when it comes to features, but serves a niche purpose when GoToMeeting is not being used by the client.

Cons

It just does not have the following that say GoToMeeting does, so most clients do not use it and also their really isn't the great functionality that others have for webinars and such.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
Read more
Dustin Brilliant

Great collaboration app!

2018-08-18

Pros

I would recommend this application over GoToMeeting.

Cons

The only negative is that it requires a server or server farm, depending on how many users your company has.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
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Hilda Myer-Post

It works - most of the time!

2018-05-08

It's good for basic calls!

Pros

Skype for Business works for calling out, receiving calls, and sharing my screen. The interface is simple and generally easy to use.

Cons

Slack has a better experience for chatting, GoToMeeting is easier for scheduling screen-sharing meetings with multiple parties and offers more functionality.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
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Greg Dungan

Skip Skype for Business

2019-02-16

I ended up switching to GoToMeeting for my business needs.

Pros

What I liked about Skype when I used it was that it seemed like nearly everyone I knew already had it. It was simple to say to someone, "Hey do you have Skype?" and they would. It was like asking if they had a phone.

Cons

When Microsoft bought Skype and everything went downhill. I started experienced tons of reliability problems, dropped calls, and poor connections. It aggravated my customers and became increasingly difficult to use. The price was low, but so was the quality and I just couldn't justify the savings due to the loss of efficiency.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
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Anonymous
(Hospital & Health Care company, 1001-5000 employees)

Love it and hate it

2018-12-04

It's ok. It really does need some improvement. There are days when not everyone is having the same experience with Skype and it sets our meetings back 10-15 minutes. They need to look into the consistency of their user experience.

Pros

I like that it helps me stay connected with my team, that we can do screen shares easily, and chat with each other quickly about items.

Cons

We'd rather use Slack and Zoom, or GoToMeeting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
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Shane Rickert

garbled VOIP audio, drops screen shares and attendees constantly.

2018-07-16

Frustration, that is what I get from this software.

Pros

It is easy enough to use. Attendees click a link and log on using the desktop app or web app. You can dial in using a telephone or stream the audio with VOIP.

Cons

I would recommend another service like webex or gotomeeting. Both of those I have had no issues with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
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Cheri James

Definitely not the best option

2019-02-21

Microsoft Teams (still a form of Skype ) is better- just needs some enhancements

Pros

The only thing I liked was the instant messaging feature within your company

Cons

I realize most of this may be user error but other software like GoToMeeting etc is so much more intuitive for the technologically challenged

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
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Joe Choi

Works, but very functionally limited

2019-04-12

Pros

It's never failed to make a call, and the call quality has been great.

Cons

Compared to options like UberConference and GoToMeeting, it is quite functionally limited.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
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Garry Adams

App and call quality are not amazing, but included as part of Office 365 the value is unbeatable

2018-08-01

Communication with team members and with O365 users outside your organization is a major benefit. Many other collaboration/chat services are more limited in the Enterprise space.

Pros

Compared to the cost of GoToMeeting and others, you could save hundreds of dollars a month by using the built-in functionality of S4B.

Cons

The interface isn't fantastic. Call quality on the PSTN bridge can be a little sketchy at times. Most users don't think of Skype as a chat/screen share/presentation app, they are stuck in the old skype mindset that you used it to talk to Grandma before FaceTime. It can be hard to break that perception.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
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Marco Falzone

Business features well implemented, some improvement still needed on stability

2019-01-23

Skype is very immediate, it offers to the whole organization a ready to use multimedia videophone platform. Many organization, including our, progressively replaced the use of traditional phone.

Pros

Sharing desktop, multiple video calls, and call recording features make Skype for Business a very versatile tool for business communications. Perfect integration with MS Office Suite and partial web implementation (just text) of their stand alone client, complete the offer.

Cons

Stability is still not at the level of their competitors, and you can experiment random drops in your calls, even with very stable infrastructure. GoToMeeting by LogMeIn and Webex by Cisco have more robust connection and maybe compression protocols.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
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Matt "Griff" Keller

Great for Internal Communications

2018-11-13

Our internal communications became much easier with the ability to send quick messages or see if someone is available. You can also tag people for status changes so you can know right when they are available to talk.

Pros

It also functions as a competitor to Webex and GoToMeeting for internal meetings.

Cons

There are issues with voice quality, when the software is not given priority of service in your IT environment you will definitely experience voice degradation. However, I have had several calls from the Western US to the UK without issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Skype Reviews
Skype
Multi-channel communications software
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