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GoTo Webinar vs vFairs Comparison

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Good recommendations?

vFairs logo

vFairs

98pts

Overview

Category Leaders

As an online webinar solution that powers millions of webinars each year, GoTo Webinar now comes as part of GoTo Connect, an all-in-one communications software built for SMBs.

Category Leaders

vFairs is a virtual events management platform which enables organizations to host end-to-end online events & engage relevant audiences with custom registration forms, virtual booth templates, interactivity tools such as group chat or 1:1 chat, webinar functionality, event reporting, & more

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

59

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

2K

5

4

3

2

1

1.2K

679

132

22

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.8

564

5

4

3

2

1

457

96

8

0

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

It is easy to download and setup. The quality of sound is great and if you need to call in it is very easy.
My overall experience with GoToWebinar has been really satisfactory and it has been a good experience. The audio and video quality is good and the provided controls is also very useful.
The tools in the side really intuitive, I participate a lot in webinars and I'm grateful there is a platform that works perfect and allows us to have a great webinar experience.

Pros

I am grateful for our Project Manager, [SENSITIVE CONTENT], that we have been working with for a few years now. There isn't an issue she cant resolve or take care of.
I LOVED my experience working with vFairs, I will absolutely continue recommending this platform to clients of mine, and I hope to have the opportunity to collaborate again in the future.
In addition, our attendees found the platform easy to navigate and visually stunning. When attendees did run into issues, the vFairs technical support was fantastic.

Cons

I sent out the webinar registration confirmation with no password so I lost more than half my attendees and my business suffered because of it.
Every meeting I have had has had sound issues during which people are cut off or I miss what they are saying.
Poor video and call quality, was difficult to hear conversations properly due to a poor delay.

Cons

Response time is poor: we've spent almost two weeks waiting for a response to our current issues with no answers to missing features and functions.
Nobody ever explained what went wrong with the event, leaving our event team with no answers for the attendees.
Some of the items were a bit confusing such as uploading the registration list.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features130
  • Abstract Management
  • Academic/Education
  • Access Controls/Permissions
  • Activity Dashboard
  • Agenda Management
  • Alerts/Notifications
  • Annotations
  • Application Development
  • Asynchronous Learning
  • Attendance Management
  • Attendance Tracking
  • Attendee Management
  • Attendee Profiles
  • Attendee Segmentation
  • Attendee Tracking
  • Audience Analytics
  • Audience Engagement
  • Audience Targeting
  • Audio Capture
  • Auto Framing
  • Automatic Transcription
  • Backup and Recovery
  • Badge Management
  • Badge Printing
  • Barcode/Ticket Scanning
  • Blended Learning
  • Brainstorming
  • Brand Management
  • Breakout Rooms
  • Built-in Course Authoring
  • Calendar Management
  • Campaign Management
  • Certification & Licensing
  • Chat/Messaging
  • Class Registration
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Conferences/Conventions
  • Conferencing
  • Contact Management
  • Content Library
  • Content Management
  • Corporate/Business
  • Course Library
  • Course Tracking
  • Customer Data Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Digital Signage
  • Document Storage
  • Drag & Drop
  • Electronic Hand Raising
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Employee Activity Monitoring
  • Employee Management
  • Employee Training
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Maps
  • Event Marketing
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Exhibit/Vendor Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • Floor Plans & Maps
  • For Virtual Events
  • Forms Management
  • Gamification
  • Group Registration
  • Guest List Management
  • Guest List Search
  • HD Audio/Video
  • Host Controls
  • Interactive Content
  • Interactive Whiteboard
  • Kiosk Ticketing
  • LMS Integration (LTI)
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Generation
  • Live Chat
  • Live Streaming
  • Live Streaming Production
  • Location-Based Marketing
  • Marketing Automation
  • Media Management
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Check-in
  • Mobile Ticketing
  • Moderation
  • Multi hosts
  • Multi-Currency
  • Multi-Event
  • Multi-Language
  • Multi-Screen Recording
  • Multiple Camera Feeds
  • Multistreaming
  • Networking
  • On-Demand Recording
  • On-Demand Webcasting
  • On-Demand Webinars
  • One-to-One Messaging
  • Online Registration
  • Online Ticketing
  • Onsite Registration
  • Onsite Ticketing
  • Payment Processing
  • Performance Metrics
  • Performance Monitoring
  • Personalization
  • Point of Sale (POS)
  • Polls/Voting
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Promotions Management
  • Q&A Management
  • QR Codes
  • Raise Hand
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Broadcasting
  • Recording
  • Refund Management
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Reserved Seating
  • Role-Based Permissions
  • Room Block Management
  • SMS Reminders
  • SSL Security
  • Sales Reports
  • Scheduling
  • Screen Capture
  • Screen Recording
  • Screen Sharing
  • Season Tickets
  • Seating Map
  • Self Check-In/Check-Out
  • Self Service Portal
  • Session Recording
  • Single Sign On
  • Skills Tracking
  • Social Learning
  • Social Media Integration
  • Social Media Streaming
  • Social Promotion
  • Softphone
  • Speaker Management
  • Speaker Profiles
  • Speech-to-Text Analysis
  • Split/Multi-Screen
  • Sponsor Pages
  • Sponsorship Management
  • Student Portal
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Task Management
  • Template Management
  • Tests/Assessments
  • Third-Party Integrations
  • Ticket Brokering
  • Ticket Reservations
  • Ticketing
  • Time Zone Tracking
  • Training Companies
  • Transcripts/Chat History
  • Two-Way Audio & Video
  • User Management
  • User Profiles
  • Vendor Management
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Editing
  • Video Management
  • Video Monetization Tools
  • Video Streaming
  • Video Support
  • Virtual Lobby
  • Visitor Registration
  • Volunteer Management
  • Website Management
  • Weddings/Parties
  • Whiteboard
  • YouTube Uploading
  • Total features159
  • Abstract Management
  • Academic/Education
  • Access Controls/Permissions
  • Activity Dashboard
  • Agenda Management
  • Alerts/Notifications
  • Annotations
  • Application Development
  • Asynchronous Learning
  • Attendance Management
  • Attendance Tracking
  • Attendee Management
  • Attendee Profiles
  • Attendee Segmentation
  • Attendee Tracking
  • Audience Analytics
  • Audience Engagement
  • Audience Targeting
  • Audio Capture
  • Auto Framing
  • Automatic Transcription
  • Backup and Recovery
  • Badge Management
  • Badge Printing
  • Barcode/Ticket Scanning
  • Blended Learning
  • Brainstorming
  • Brand Management
  • Breakout Rooms
  • Built-in Course Authoring
  • Calendar Management
  • Campaign Management
  • Certification & Licensing
  • Chat/Messaging
  • Class Registration
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Conferences/Conventions
  • Conferencing
  • Contact Management
  • Content Library
  • Content Management
  • Corporate/Business
  • Course Library
  • Course Tracking
  • Customer Data Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Digital Signage
  • Document Storage
  • Drag & Drop
  • Electronic Hand Raising
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Employee Activity Monitoring
  • Employee Management
  • Employee Training
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Maps
  • Event Marketing
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Exhibit/Vendor Management
  • Feedback Management
  • File Sharing
  • File Transfer
  • Floor Plans & Maps
  • For Virtual Events
  • Forms Management
  • Gamification
  • Group Registration
  • Guest List Management
  • Guest List Search
  • HD Audio/Video
  • Host Controls
  • Interactive Content
  • Interactive Whiteboard
  • Kiosk Ticketing
  • LMS Integration (LTI)
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Generation
  • Live Chat
  • Live Streaming
  • Live Streaming Production
  • Location-Based Marketing
  • Marketing Automation
  • Media Management
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Check-in
  • Mobile Ticketing
  • Moderation
  • Multi hosts
  • Multi-Currency
  • Multi-Event
  • Multi-Language
  • Multi-Screen Recording
  • Multiple Camera Feeds
  • Multistreaming
  • Networking
  • On-Demand Recording
  • On-Demand Webcasting
  • On-Demand Webinars
  • One-to-One Messaging
  • Online Registration
  • Online Ticketing
  • Onsite Registration
  • Onsite Ticketing
  • Payment Processing
  • Performance Metrics
  • Performance Monitoring
  • Personalization
  • Point of Sale (POS)
  • Polls/Voting
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Promotions Management
  • Q&A Management
  • QR Codes
  • Raise Hand
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Broadcasting
  • Recording
  • Refund Management
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Reserved Seating
  • Role-Based Permissions
  • Room Block Management
  • SMS Reminders
  • SSL Security
  • Sales Reports
  • Scheduling
  • Screen Capture
  • Screen Recording
  • Screen Sharing
  • Season Tickets
  • Seating Map
  • Self Check-In/Check-Out
  • Self Service Portal
  • Session Recording
  • Single Sign On
  • Skills Tracking
  • Social Learning
  • Social Media Integration
  • Social Media Streaming
  • Social Promotion
  • Softphone
  • Speaker Management
  • Speaker Profiles
  • Speech-to-Text Analysis
  • Split/Multi-Screen
  • Sponsor Pages
  • Sponsorship Management
  • Student Portal
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Task Management
  • Template Management
  • Tests/Assessments
  • Third-Party Integrations
  • Ticket Brokering
  • Ticket Reservations
  • Ticketing
  • Time Zone Tracking
  • Training Companies
  • Transcripts/Chat History
  • Two-Way Audio & Video
  • User Management
  • User Profiles
  • Vendor Management
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Editing
  • Video Management
  • Video Monetization Tools
  • Video Streaming
  • Video Support
  • Virtual Lobby
  • Visitor Registration
  • Volunteer Management
  • Website Management
  • Weddings/Parties
  • Whiteboard
  • YouTube Uploading

Integrations

  • Total integrations94
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations16
  • ActiveCampaign
  • Freshdesk
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

UD
AvatarImg

Uzi D.

Oil & Energy, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

vFairs logo

vFairs

Scheduled VOD

Reviewed 4 years ago
Pros

Webinar Scheduled VOD , Auditorium

Cons

Chat - not so friendly, not working so good

Vendor response

Dear Drori, thank you for sharing your feedback - both positive and constructive. Your business means a lot to us and we're currently incorporating your feedback to ensure a flawless experience in the future.

TT
AvatarImg

Tracy T.

Higher Education, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

vFairs logo

vFairs

Generally quite satisfied

Reviewed 4 years ago
Pros

The swag bag feature is very useful for attendees to "take away" all saved contents in just a few clicks. The CMS is quite user-friendly and the functions are easy to understand.

Cons

There is no export function in Webinar setup, so I couldn't export all my sessions and have a final checking on a spreadsheet easily. Instead I have to go into each webinar to check, which was very time consuming.

Vendor response

Hi Tracy. Thank you for taking the time to write us a review. We're so excited to hear from you and love that you mentioned aspects we could further work on. Can't wait to see you with an even better offering :D

AvatarImg
AvatarImg

Kevin S.

Information Technology and Services, 51-200 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

vFairs logo

vFairs

Great product and service

Reviewed 4 years ago
Pros

Overall, the quality of the event was great. What put vFairs over the top was the support from the team who helped build and run the event - they kept us on track, supported every request, and made the event great.

Cons

Missing the ability to drive directly to a webinar and also allow people to create a 'calendar' of webinars they'd like to attend. I would have liked to enable people to add a webinar (ahead of time) to their calendar, then click a link directly there.

Vendor response

Dear Kevin. The team at vFairs is always excited to provide you with as much support you require to fulfill your goals. We look forward to seeing you again soon! :) Thank you for this amazing review.

KV
AvatarImg

Kyle V.

Government Relations, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

vFairs logo

vFairs

vFairs System Review

Reviewed a year ago

Overall experience has been good. It has allowed us to host one-off webinars and webinar series with little overhead.

Pros

The completely bespoke development approach to vFairs was essential. I especially appreciate the dedicated projects team that are able to support on short notice. [sensitive content hidden] and staff have been extremely responsive, prompt, and professional throughout this process. The onboarding tools and project management have been top notch.

Cons

I haven't had any major issues or concerns in using vFairs.

Vendor response

Thank you for sharing a great review! So glad to hear your event was successful with the help of our team, and hope to work with you again soon. Your feedback is important to us.

BE
AvatarImg

BRAD E.

Financial Services, 1,001-5,000 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

vFairs logo

vFairs

Neat Tool and Awesome Customer Service

Reviewed 5 years ago

We wanted to take less then engaging webinar content and make it fun and interesting. Give attendees the feeling of conference without leaving their office.

Pros

Zaroon at vFairs gave great customer service and made our first virtual conference a success! The tool creates a unique and fun environment that improves the experience beyond just another Zoom meeting.

Cons

We ran a small test so we didn't have an opportunity to test the tool at it's full capabilities.

Vendor response

Thank you for taking the time to write this review, Brad. Our customer service team is especially thrilled to hear about your experience. We're excited to help you test the platform in its entirety as soon as you're back! :)

KB
AvatarImg

Kimberly B.

Nonprofit Organization Management, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

vFairs logo

vFairs

Great Experience with VFairs and Maliha 3 Year in a Row!

Reviewed a year ago
Pros

The platform is user-friendly and really engaging for our students, teachers, webinar speakers, and booth exhibitors. It really helps to bring life to learning.

Cons

There was nothing that was disliked about VFairs. The team does a great job of addressing the needs of their customers and providing a great product and experience.

Vendor response

​​Kimberly, thank you so much for such a gracious review! We are so thrilled you were happy with our team, and that your event was a successful one. We look forward to working with you again in the future.

HM
AvatarImg

Holly M.

Events Services, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

vFairs logo

vFairs

Great product and company

Reviewed 4 years ago

We had a great experience with vFairs and would absolutely consider using them again in the future if our event is entirely virtual next year. They really helped us to recreate the in-person event experience using all of the different features and visuals - it was about as close as it could come to an in-person in this world right now and that for us was very important. We would definitely recommend over their competitors.

Pros

There was such a wide variety of features and options available to make it really your own event. The support staff was incredible, our vFairs rep helped us every step of the way and provided us with so many options to really help to create the event we were visualizing. We also really liked the ease of use of the backend for admins. For users we got feedback that it was a very intuitive platform and easy to use/get around 'inside' the event, and that for us was key as the virtual event world is new to so many of us.

Cons

The webinar connection to Zoom felt a bit clunky and I didn't feel as prepared for issues that came up as far as people not fully understanding how to operate the webinar using their host capabilities. I think that could have been explained better during the pre-webinar technical checks. I also wish the chat feature were more engaging. That's a difficult one during these times and I don't know how to accomplish it, but maybe more features to get people talking or involved in conversations? Including the gamification aspect in there as well maybe? It felt like the only part of the event that didn't capture the 'in-person' recreation as much as the rest of the platform did. Some of the additional features also felt overpriced, for example the Scavenger Hunt.

Vendor response

Thank you for sharing such a great review! So glad to hear your event was a success and that you were thrilled with vFairs features. We hope to work with you again soon!

TM
AvatarImg

Tuhina M.

Higher Education, 1,001-5,000 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

vFairs logo

vFairs

Creative, easy to access and navigate Vfair Platform.

Reviewed 4 years ago

Overall Vfairs were fantastic in terms of 24/7 support, the team worked exceptionally hard to create this event, we had multiple meetings every 2 weeks for catch ups and discussions on logistics, operations and support from us in terms of communication with our students and clients. The company did the rest for digitally creating the platform, booths for the client, webinar set up and we were able to reach out to them at any point. They provided their own advice from previous events within Higher Education. Round of applause to [SENSITIVE CONTENT HIDDEN] for their calm and professionalism approach!

Pros

First time user , we wanted a simple Vfair event that was not complicated for our clients and students to utilise and navigate. This platform was accessible on multiple devices across, mobile phones, PC and laptops. The software allowed you to be as creative and focus on attention to detail regarding layout, images, content, PR&Marketing of images from human images to rotating images on a screen. As well as incorporating webinars through the auditorium room which gave you a great feel of attending a live presentation.

Cons

There were very minor glitches for example certain descriptions that was not the same dialogue within EU wordings, a webinar crash for the first 2 min during start time due to everyone trying to log in at the same time on sheer volume.

Vendor response

Thank you for taking the time to write us an exceptional review, Tuhina! Your feedback means a lot to us and we're thrilled to know the experience matched your expectations. We can't wait to assist you in times to come! :)

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Keith S.

Higher Education, 1,001-5,000 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

vFairs logo

vFairs

vFairs, the Virtual Fair Platform of Choice!

Reviewed 4 years ago

We love our partnership with vFairs! Their customer service and attention to detail drive the partnership forward. When we 1st started hosting virtual events through vFairs a couple years ago, I was a novice on the platform with little prior experience in this space. Two years and 4 events later, I am a Project Manager for our dept. for this event and love the experience of bringing a 1,000+ attendee virtual event to our student population. vFairs is constantly improving and updating their product and the expanded options truly differentiate their services to our employer partners. If you are looking for your next (or first!) virtual fair vendor, vFairs is definitely the way to go!

Pros

For the software, we especially appreciated the ADA accommodations, vFairs attention to detail, customization options, text/video/audio capability options, and mobile compatibility, resume filter options, virtual booth variety, and embedded video capability.

Cons

The webinar process for exhibitors could be improved. Although this may be challenging given the integration with Zoom, bringing this capability in-house could be a way to improve that aspect. Employer "Leave a Message" follow-up e-mails could use consolidating so that exhibitors are not sent too many applicant e-mails over an extended period. Making chat times mandatory for exhibitors to provide a clearer picture to attendees and administrators.

Vendor response

Dear Keith, thank you for your feedback - both positive and constructive. We truly appreciate you taking the time to write us this review. Our team is absolutely thrilled and would love to see you soon! :)

MW
AvatarImg

Meg W.

Events Services, 1,001-5,000 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

vFairs logo

vFairs

Great customer service and support for our first ever virtual event

Reviewed 7 years ago

We were able to build our digital events portfolio to include virtual events - which are a new and exciting prospect for both our sponsor partners and audience.

Pros

The team at Vfairs were accommodating, friendly and helpful - they worked above and beyond to ensure our online event went off without a hitch. Any time we had an issue or question, the team were only too happy to work with us to resolve it. The software was easy to use, simple to navigate with a clean theme. The Vfairs platform also integrated seamlessly with Zoom and other webinar recordings which we were able to upload prior to our event with the help of our Vfairs contact.

Cons

A few of the online features were a little limited - such as the chatroom functionality which made noises to indicate when a new person was chatting but lacked the ability to see where the new conversation was taking place (we had several chat streams running at once which made this a little tricky).

Vendor response

Thank you for this incredible review, Meg! We truly value the time you took to share your feedback and will be using it to further improve our standards and provide you with an even better service next time!