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Hiver Comparison

Overview

Hiver is a Gmail-centric customer service solution that helps teams collaborate on shared inboxes like services@, orders@, support@.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$11.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(71)

5

4

3

2

1

56

12

0

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.
Great extension that does what it promises. Very helpful support staff as well.
I Like how organized it is, the features are nothing compared to other softwares we have used at work. I can assign myself to the email and close it when it is taken care of.

Cons

Highly inept and unprofessional team. Also worst nightmare for a growing startup.
Hiver completely derailed our operations at a period of peak media coverage.
Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently.
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features10
  • @mentions
  • Contact History
  • Email Integration
  • Email Notifications
  • Email Templates
  • Filtered Views
  • Monitoring
  • Reporting & Statistics
  • Role-Based Permissions
  • Timeline Management

Integrations

  • Total integrations3
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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