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Hiver vs Airstack Comparison

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Overview

Category Leaders

Hiver is the world's first Gmail-based helpdesk for customer-facing teams. It helps teams collaborate on shared inboxes like...

Airstack is a cloud-based tech stack management tool designed to help businesses streamline collaboration across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$12/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(72)

5

4

3

2

1

56

13

0

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.0

(2)

5

4

3

2

1

0

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.
Great extension that does what it promises. Very helpful support staff as well.
I Like how organized it is, the features are nothing compared to other softwares we have used at work. I can assign myself to the email and close it when it is taken care of.

Pros

Not enoughreviews yet

Cons

Highly inept and unprofessional team. Also worst nightmare for a growing startup.
Hiver completely derailed our operations at a period of peak media coverage.
Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features59
  • @mentions
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Access Control
  • Asset Tracking
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Campaign Analytics
  • Canned Responses
  • Cataloging/Categorization
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Document Automation
  • Document Generation
  • Document Management
  • Document Storage
  • Email Management
  • Email Monitoring
  • Email Templates
  • Employee Onboarding
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Help Desk Management
  • Inbox Management
  • Interaction Tracking
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multiple User Accounts
  • Password Management
  • Performance Metrics
  • Procurement Management
  • Production Tracking
  • Project Management
  • Queue Management
  • Real Time Analytics
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Response Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Single Sign On
  • Status Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Third Party Integrations
  • Timeline Management
  • Training Record Management
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • User Management
  • Video Conferencing
  • Workflow Configuration
  • Workflow Management
  • Total features33
  • @mentions
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Access Control
  • Asset Tracking
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Campaign Analytics
  • Canned Responses
  • Cataloging/Categorization
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Document Automation
  • Document Generation
  • Document Management
  • Document Storage
  • Email Management
  • Email Monitoring
  • Email Templates
  • Employee Onboarding
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Help Desk Management
  • Inbox Management
  • Interaction Tracking
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multiple User Accounts
  • Password Management
  • Performance Metrics
  • Procurement Management
  • Production Tracking
  • Project Management
  • Queue Management
  • Real Time Analytics
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Response Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Secure Login
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Single Sign On
  • Status Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Third Party Integrations
  • Timeline Management
  • Training Record Management
  • Two-Factor Authentication
  • Usage Tracking/Analytics
  • User Management
  • Video Conferencing
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations3
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hiver vs. Airstack

See how Hiver and Airstack stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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