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Hiver vs Asana Comparison

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Overview

Hiver is a Gmail-centric customer service solution that helps teams collaborate on shared inboxes like services@, orders@, support@.

Asana is a work and project management solution for teams. You can organize everything—from company objectives to routine...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$11.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$10.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

(71)

5

4

3

2

1

56

12

0

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

5

4

3

2

1

5,109

3,152

743

109

85

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.
Great extension that does what it promises. Very helpful support staff as well.
I Like how organized it is, the features are nothing compared to other softwares we have used at work. I can assign myself to the email and close it when it is taken care of.

Pros

Using the free version currently and the free version is good enough for my management. I like the user interface, its very colourful and very easy to understand and navigate even for non-IT user.
It is a super customizable platform to assign tasks and track them so that all team members have a good workload. The online support is also very helpful.
It was a very good tool to use, highly user friendly, quite effective and very visually attractive. This tool is great for startups in my opinion and the price is fair for the features it has.

Cons

Highly inept and unprofessional team. Also worst nightmare for a growing startup.
Hiver completely derailed our operations at a period of peak media coverage.
Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently.

Cons

I did not use Asana to it's potential due to lack of branding and it not being top of mind as compared to some of its competitors. The tool is dull and makes a project look boring.
In using Asana at previous jobs there is also a decided lack of strategy and communication when rolling out updates compared to competitors which was maddening at my last position.
Any problems we have it with is more a lack of our own organization or keeping up with tasks than the software itself.
  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features10
  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Agile Software Development
  • Applicant Tracking
  • Archiving & Retention
  • Asset Management
  • Assignment Management
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Budgeting
  • Bug Tracking
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Capacity Management
  • Catalog Management
  • Categorization
  • Charting
  • Chat
  • Client Management
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Communications Calendar
  • Configurable Workflow
  • Contact History
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customizable Reporting
  • Dashboard Creation
  • Data Filtering
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Management
  • Employee Onboarding
  • Employee Time Tracking
  • Event Management
  • Feedback Collection
  • File Management
  • Filtered Views
  • Forms Management
  • Full Text Search
  • Gantt Charts
  • Goal Setting / Tracking
  • HR Management
  • Help Desk Management
  • Idea Ranking
  • Ideation
  • Inbox Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Microsoft Outlook Integration
  • Milestone Tracking
  • Monitoring
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Department / Project
  • Multi-Language
  • Multiple Projects
  • Multiple User Accounts
  • Permission Management
  • Personalized Profiles
  • Planning Tools
  • Prioritizing
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Project Notes
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Question Library
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Recurring Tasks
  • Reminders
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Resource Allocation
  • Resource Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search Functionality
  • Single Sign On
  • Status Reporting
  • Status Tracking
  • Strategic Planning
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Talent Acquisition
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Team Calendars
  • Template Management
  • Third Party Integration
  • Time & Expense Tracking
  • Timeline Management
  • Timer
  • To-Do List
  • Training Management
  • User Photos
  • Video Management
  • Volunteer Management
  • Web Forms
  • Workflow Management
  • iCalendar Support
  • Total features138
  • @mentions
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Agile Software Development
  • Applicant Tracking
  • Archiving & Retention
  • Asset Management
  • Assignment Management
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Availability Indicator
  • Budgeting
  • Bug Tracking
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Capacity Management
  • Catalog Management
  • Categorization
  • Charting
  • Chat
  • Client Management
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Communications Calendar
  • Configurable Workflow
  • Contact History
  • Custom Charts
  • Custom Fields
  • Custom Forms
  • Customizable Reporting
  • Dashboard Creation
  • Data Filtering
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Management
  • Employee Onboarding
  • Employee Time Tracking
  • Event Management
  • Feedback Collection
  • File Management
  • Filtered Views
  • Forms Management
  • Full Text Search
  • Gantt Charts
  • Goal Setting / Tracking
  • HR Management
  • Help Desk Management
  • Idea Ranking
  • Ideation
  • Inbox Management
  • Instant Messaging
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Microsoft Outlook Integration
  • Milestone Tracking
  • Monitoring
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Department / Project
  • Multi-Language
  • Multiple Projects
  • Multiple User Accounts
  • Permission Management
  • Personalized Profiles
  • Planning Tools
  • Prioritizing
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Project Notes
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Question Library
  • Real Time Data
  • Real Time Notifications
  • Real Time Updates
  • Recurring Tasks
  • Reminders
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Resource Allocation
  • Resource Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search Functionality
  • Single Sign On
  • Status Reporting
  • Status Tracking
  • Strategic Planning
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Talent Acquisition
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Team Calendars
  • Template Management
  • Third Party Integration
  • Time & Expense Tracking
  • Timeline Management
  • Timer
  • To-Do List
  • Training Management
  • User Photos
  • Video Management
  • Volunteer Management
  • Web Forms
  • Workflow Management
  • iCalendar Support

Integrations

  • Total integrations3
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM