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Hiver vs EZTalks Comparison

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Overview

Category Leaders

Hiver is the world's first Gmail-based helpdesk for customer-facing teams. It helps teams collaborate on shared inboxes like...

ezTalks is a cloud-based video conferencing software which enables SMBs & large enterprises to communicate & collaborate...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

12

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

12.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

58

13

0

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

3.5

5

4

3

2

1

4

6

2

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
69%
would recommend this app

Pros

We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.

AW

Amanda W.

I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.

pp

priyanka p.

Great experience, if we have an issue the support team is there to help.

VT

Virginia T.

Pros

Also, users don't need to register an account either which makes starting an on the fly meeting fast and easy. One of the best video quality wise packages you can find, 1080p HD video resolution.

KJ

Kyle J.

I really like that the video quality is HD. The whiteboard and screen sharing functionalities are much appreciated.

AR

Anonymous Reviewer

You can share the screen, you have a whiteboard. Easy to use software, and helpful staff who try to solve any issues you might have.

KS

Karolina S.

Cons

Awful experience!!! After integrating this tool, my clients stopped receiving my emails.

AG

Andrea G.

Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail.

DH

David H.

Unfortunately the lag in the software makes for a long and tiresome day. It needs supercharged with more processing power.

DH

David H.

Cons

All I get is: Bad Gateway. There is no support option on the website and no one answers the phone.

MW

Mike W.

It appears it has been blocked as are all other VOIP services in the UAE.

LH

Lisa H.

However, changed to a different software and there was no noises, so it may be something from EzTalks.

KS

Karolina S.

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features58
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Agenda Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Attendance Management
  • Attendee Management
  • Audio / Video Conferencing
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Board Meetings
  • Campaign Analytics
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Committee Meetings
  • Communication Management
  • Conferencing
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Generation
  • Electronic Hand Raising
  • Email Management
  • Email Monitoring
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Help Desk Management
  • Inbox Management
  • Interaction Tracking
  • Interactive Whiteboard
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Live Chat
  • Macros/Templated Responses
  • Materials Management
  • Meeting Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • On-Demand Webcasting
  • Performance Metrics
  • Planning Tools
  • Polls/Voting
  • Post-Meeting Tools
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Project Management
  • Queue Management
  • Real Time Analytics
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Broadcasting
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Shared Inboxes
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Third Party Integrations
  • Timeline Management
  • Training Management
  • Travel Management
  • Two-Way Audio & Video
  • User Management
  • Video Conferencing
  • Virtual Classroom
  • Voting Management
  • Whiteboard
  • Workflow Configuration
  • Workflow Management
  • Total features50
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Agenda Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Attendance Management
  • Attendee Management
  • Audio / Video Conferencing
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Board Meetings
  • Campaign Analytics
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Committee Meetings
  • Communication Management
  • Conferencing
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Generation
  • Electronic Hand Raising
  • Email Management
  • Email Monitoring
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Help Desk Management
  • Inbox Management
  • Interaction Tracking
  • Interactive Whiteboard
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Live Chat
  • Macros/Templated Responses
  • Materials Management
  • Meeting Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • On-Demand Webcasting
  • Performance Metrics
  • Planning Tools
  • Polls/Voting
  • Post-Meeting Tools
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Project Management
  • Queue Management
  • Real Time Analytics
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Broadcasting
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Shared Inboxes
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Third Party Integrations
  • Timeline Management
  • Training Management
  • Travel Management
  • Two-Way Audio & Video
  • User Management
  • Video Conferencing
  • Virtual Classroom
  • Voting Management
  • Whiteboard
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations3
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM