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Hiver vs MyOwnConference Comparison

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Overview

Category Leaders

Hiver is the world's first Gmail-based helpdesk for customer-facing teams. It helps teams collaborate on shared inboxes like...

Robust, web-based webinar and video conferencing solution. Supporting up to 10,000 attendees with a market-leading uptime of 99.98%.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

12

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

10

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

58

13

0

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.5

5

4

3

2

1

15

2

2

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.

AW

Amanda W.

I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.

pp

priyanka p.

Great experience, if we have an issue the support team is there to help.

VT

Virginia T.

Pros

Not enoughreviews yet

Cons

Awful experience!!! After integrating this tool, my clients stopped receiving my emails.

AG

Andrea G.

Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail.

DH

David H.

Unfortunately the lag in the software makes for a long and tiresome day. It needs supercharged with more processing power.

DH

David H.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features56
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Encryption
  • Assignment Management
  • Attendee Management
  • Audio Calls
  • Auto Framing
  • Auto-Responders
  • Automated Routing
  • Brand Management
  • Breakout Rooms
  • Calendar Management
  • Calendar Sync
  • Call Recording
  • Campaign Analytics
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Conferencing
  • Contact Management
  • Content Management
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Hand Raising
  • Email Invitations & Reminders
  • Email Management
  • Email Monitoring
  • Email Templates
  • Engagement Tracking
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • HD Audio/Video
  • Help Desk Management
  • Host Controls
  • Inbox Management
  • Interaction Tracking
  • Internal Meetings
  • Live Chat
  • Lock Meetings
  • Macros/Templated Responses
  • Meeting Management
  • Meeting Notes
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Mobile Access
  • Monitoring
  • Multi hosts
  • On-Demand Recording
  • On-Demand Webcasting
  • On-Demand Webinars
  • Performance Metrics
  • Polls/Voting
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Project Management
  • Q&A Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Single Sign On
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Third Party Integrations
  • Two-Way Audio & Video
  • User Management
  • User Profiles
  • Video Call Recording
  • Video Conferencing
  • Video Layouts/Views
  • Video Management
  • Video Streaming
  • Video Support
  • Whiteboard
  • Workflow Configuration
  • Workflow Management
  • Total features77
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Encryption
  • Assignment Management
  • Attendee Management
  • Audio Calls
  • Auto Framing
  • Auto-Responders
  • Automated Routing
  • Brand Management
  • Breakout Rooms
  • Calendar Management
  • Calendar Sync
  • Call Recording
  • Campaign Analytics
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Conferencing
  • Contact Management
  • Content Management
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Hand Raising
  • Email Invitations & Reminders
  • Email Management
  • Email Monitoring
  • Email Templates
  • Engagement Tracking
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • HD Audio/Video
  • Help Desk Management
  • Host Controls
  • Inbox Management
  • Interaction Tracking
  • Internal Meetings
  • Live Chat
  • Lock Meetings
  • Macros/Templated Responses
  • Meeting Management
  • Meeting Notes
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Mobile Access
  • Monitoring
  • Multi hosts
  • On-Demand Recording
  • On-Demand Webcasting
  • On-Demand Webinars
  • Performance Metrics
  • Polls/Voting
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Project Management
  • Q&A Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Single Sign On
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Third Party Integrations
  • Two-Way Audio & Video
  • User Management
  • User Profiles
  • Video Call Recording
  • Video Conferencing
  • Video Layouts/Views
  • Video Management
  • Video Streaming
  • Video Support
  • Whiteboard
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations3
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM