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Hiver vs Sideline Comparison

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Overview

Category Leaders

Hiver is the world's first Gmail-based helpdesk for customer-facing teams. It helps teams collaborate on shared inboxes like...

Sideline helps you streamline your mobile life. Separate your contacts, organize your communication, and put your phone to...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

12

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

9.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

58

13

0

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

3.9

5

4

3

2

1

29

10

6

2

9

  • Value for money
  • Ease of use
  • Features
  • Customer support
74%
would recommend this app

Pros

We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.

AW

Amanda W.

I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.

pp

priyanka p.

Great experience, if we have an issue the support team is there to help.

VT

Virginia T.

Pros

I love that Sideline works just like my regular cell phone number. It's easy to use and you can text too, which is a plus.

CB

Christine B.

I wanted to love this app, I even paid $10 for it after doing research on second lines for my phone, so I didn't have to carry a second phone around for work. That's what I liked about it.

JR

Jen R.

I get a separate phone number that rings to my cell phone and the graphics on the home screen tell me its a business call. Its been awesome so far.

WA

Whitney A.

Cons

Awful experience!!! After integrating this tool, my clients stopped receiving my emails.

AG

Andrea G.

Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail.

DH

David H.

Unfortunately the lag in the software makes for a long and tiresome day. It needs supercharged with more processing power.

DH

David H.

Cons

The telemarketing calls that a business owner gets on a daily basis are insane. When using Sideline, as far as I've been able to tell, there is no way to block aggravating numbers.

Jeff W.

It can be highly misused/abused by others who continuously create new phone numbers to harass others that have blocked them.

KT

Kenneth T.

Worst customer service I have ever found. Cannot contact anyone via phone and no response via email.

DA

David A.

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features56
  • @mentions
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Campaign Analytics
  • Canned Responses
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Email Management
  • Email Monitoring
  • Email Templates
  • Employee Directory
  • Event Triggered Actions
  • Feedback Management
  • Help Desk Management
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Performance Metrics
  • Project Management
  • Queue Management
  • Real Time Analytics
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Telemarketing Management
  • Template Management
  • Third Party Integrations
  • VoIP
  • VoIP Connection
  • Workflow Configuration
  • Workflow Management
  • Total features13
  • @mentions
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Campaign Analytics
  • Canned Responses
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Email Management
  • Email Monitoring
  • Email Templates
  • Employee Directory
  • Event Triggered Actions
  • Feedback Management
  • Help Desk Management
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Performance Metrics
  • Project Management
  • Queue Management
  • Real Time Analytics
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Telemarketing Management
  • Template Management
  • Third Party Integrations
  • VoIP
  • VoIP Connection
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations3
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM