Hiver Features

Hiver

Hiver: Gmail-based customer service solution for teams

4.68/5 (71 reviews)

Hiver Feature Summary

  • @mentions
  • Activity Timeline
  • Activity timeline
  • Analytics
  • Auto Response
  • Automations
  • Browser Notifications
  • Collision Alerts
  • Contact history
  • Email Notes
  • Email Reminders
  • Email Templates
  • Email integration
  • Email notifications
  • Email templates
  • Integrations
  • Labeling
  • Send Later
  • Shared Drafts
  • Shared Labels
  • Shared Mailboxes

Competitor Feature Comparison

@mentions
API
Chat
Collaboration Tools
Collaborative Workspace
Communication Management
Contact History
Email Integration
Email Notifications
Email Templates
Filtered Views
Mobile Integration
Monitoring
Reporting & Statistics
Role-Based Permissions
Timeline Management
Two-Factor Authentication
Visit WebsiteCompare App
@mentions
API
Chat
Collaboration Tools
Collaborative Workspace
Communication Management
Contact History
Email Integration
Email Notifications
Email Templates
Filtered Views
Mobile Integration
Monitoring
Reporting & Statistics
Role-Based Permissions
Timeline Management
Two-Factor Authentication
Visit WebsiteCompare App
@mentions
API
Chat
Collaboration Tools
Collaborative Workspace
Communication Management
Contact History
Email Integration
Email Notifications
Email Templates
Filtered Views
Mobile Integration
Monitoring
Reporting & Statistics
Role-Based Permissions
Timeline Management
Two-Factor Authentication
Visit WebsiteCompare App

Mobile apps

iOS App


2 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


9 reviews

Hiver Feature Reviews

25 reviewers had the following to say about Hiver's features:

Cesar Estela

Hiver User for Life

2020-06-24

HIVER has allowed my team to tackle a problem as a team. By sharing emails and folders, our clients receive immediate or very prompt responses from numerous persons on a team handling different aspects of a case. This is done in a coordinated, non-redundant or non-repetitive matter. It makes us efficient and profitable.

Pros

Its ease of use, integration with Gmail, customizable and easy settings for sharing folders.

Cons

I cannot share my contacts. This feature should be added.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Nguyen

A Great Tool for Team Work!

2020-06-24

Customer service is always a priority for the Hiver Team, and the turnaround time to implement and train on Hiver usage was fairly quick due to the user friendly design.

Pros

The notes allow us to have easy internal communication without the need to endlessly forward emails to people.

Cons

I would like to see assignment feature be available on a team level instead of an individual level.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nick Jensen

Hiver is the absolutely best Shared Inbox service and helped us optimizing our workflows by 50%.

2020-06-29

We tried several providers of Shared Inboxes and we ended up staying with Hiver for the solely reason that they choose to focus on the core aspects of mail management and not various other features, that businesses at our size usually use other Sales or Project services for.

Pros

The mail management part is alfa omega.

Cons

Setting rules for the automations could be optimized to handle more criteria and it would be great to be allowed to bulk add email adresses instead of manually adding one by one. It works though and its great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
JR Abdelhamid

Hiver

2019-09-17

great for managing a team, Hiver is very helpful and easy to work and make sure that any problem you occur is addressed a 100%

Pros

Easy to manage a team with, full visibility and different rolls.. good analytics for reporting

Cons

better reporting, with more robust and customizeable anayltics

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Christina O'Connor

Excellent Product

2019-09-20

Pros

Allows for internal communication without creating extra emails within an email conversation.

Cons

Inability to mark notifications as unread, however this is an upcoming feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
William Herr

Best of Class Email Collaboration

2018-08-13

Pros

By instituting a hierarchy for managing our mail via Hiver, it has unlocked countless hours of productivity for our executive team all the while providing accountability for email communication and the prevention of issues slipping through the cracks.

Cons

Our researched showed there there really aren't any great competitors out there that integrate this well with Google.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicolas Koenig

Very good

2020-07-09

Pros

Easy and quick integration, and powerful tool to work with multiple people on a single mailbox

Cons

Manual assignment is sometimes time wasting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sylvia Kamins

Great tool for an organized business!

2020-07-07

We avoid multiple email responses to our customers and get the right person to help.

Pros

I like that it keeps all emails and communication clear to our team.

Cons

There are some cases when I don't receive a notification.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, 11-50 employees)

Hiver Review

2019-09-10

Pros

No excuses for not seeing an email - Hiver makes it so easy to keep track of hundreds of daily emails!

Cons

I want customizable notification settings - I get emails assigned to me everyday and don't need that info but being able to see the times that a colleague @'s me will be super helpful and those seem to get lost in the notifications.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bartek Marczak

Awesome Product

2019-09-11

Pros

I highly recommend this product for how well it integrates with Gmail / Google Custom Domain Mail. This product has been tremendously helpful in improving our email support and provide the tools necessary for properly tracking support requests and collaborating as a team!

Cons

Honestly, I had to think hard to come up with something I dislike about the product. The only thing may be that the emails synced via the "Shared Mailbox" functionality also show up in search results when you try to search your own mailbox for emails. There is a way around this by using special search criteria, but a generic search will return results from the Shared Mailbox as well as from your own "personal" mailbox.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephanie Rose

Wonderful app. Get it now!

2015-03-12

Our office just moved completely virtual and GrexIt has been huge in making task management and communication easy.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Elise Lepple

An essential tool in our business

2019-10-07

Pros

We use Hiver to delegate tasks, share responsibility for customer-facing email accounts among on-site office staff and virtual assistants, and provide searchable history for customer communications across multiple parties. Hiver is the only solution we've found that's a G Suite add-on that meets our needs.

Cons

The mobile app is ok and has improved lately but there's still room for innovation there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jorge Rodriguez

Corporate email just got 100 times easier

2019-02-01

A great tool that makes corporate email communication seamless, clear and easy

Pros

Best tool for email communication in large companies

Cons

I have not found anything I dislike, it’s user friendly and has the exact amount of options to make everything easy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Melissa Pimienta

Hiver Review

2020-02-21

It has helped our communication in all departments, Quicker responses from clients via email and keeps us on track and collects data as well through out the day.

Pros

The notification on the top right corner are very helpful, it keeps all of us informed.

Cons

In the beginning when using this software there was a few minor glitches as in emails appearing again and again automatically. I'm glad that was solved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Accounting company, 1-10 employees)

Shared mailbox in gmail

2018-08-14

Pros

easy tool to manage a shared inbox, which works well.

Cons

It should have a tool to schedule recurring mails.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Charlie Roughton

Easy Email Management

2020-06-23

Great overall experience that has helped us become more efficient and communicate very effectively.

Pros

Our team is able to assign emails, share notes, and easily see a chain of communication ensuring all incoming enquiries are dealt with quickly and efficiently.

Cons

No cons, it's good to be aware that once an email is assigned to a staff member, you won't see this email thread again unless you actively search for it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jay Marlow

Works perfectly

2015-02-18

This is very useful because it allows you just forward some mail from an account, but not all of it, and it does not alter the from, subject, or email address of the original email so you can download into 3'rd party software (such as outlook) clean messages, that have the correct email address and sender from the original email.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Fredrik Johansson

Easy to use

2014-11-05

Feels like a native Gmail feature.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Andrea Gerson

Awful experience!!! After integrating this tool, my clients stopped receiving my emails.

2018-03-04

None. Hiver completely derailed our operations at a period of peak media coverage.

Pros

Hiver features initially seemed great. I was eager to make use of their promised benefits. Unfortunately, Hiver completely halted our operations for over a week and lost us a great deal of business. Throughout it all, their team was unapologetic and dismissive of the role that Hiver had in derailing our email communications with clients. Rather than seeing this as an opportunity to resolve and repair clear technical defects, they blatanly blew off our repeated requests for support.

Cons

I was impressed by the intuitive design, canned response functionality and mobile app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Bryn Sowash

Hiver has been a game changer our account management team!

2019-09-10

Pros

Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs.

Cons

Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
shelby schaefbauer

Great for Team Communication

2020-06-22

Pros

Hiver is easy to use and makes it simple to check on tasks/communication between team members and clients.

Cons

To find pending or closed emails, it's not as easy as you'd think.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
James Gilmer

Helpful product for our email needs

2020-06-22

Pros

Very helpful insights into tracking emails, templates, and workflows.

Cons

For a while, Hiver didn't integrate with a number of our other applications.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 11-50 employees)

Perfect for small teams

2018-11-25

We plan to move our Finance and Account management efforts also to this in the next few weeks.

Pros

The fact that managed inboxes are far more efficient for lean teams as compared to full-blown help-desk solutions. Hiver as a helpdesk tool actually is not only simpler to use but also very efficient. One of the biggest challenges with the adoption of tools/software is the mental barrier of "opening another tab" to do something that you could do right from your inbox. Hiver solves that.

Cons

It would have been great if we could also have access to a small wiki where we could maintain and manage the help docs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Industrial Automation company, 1-10 employees)

I'm a Surv-Hiver

2019-03-15

The shared mailbox feature is simple to set up and works exactly as you would want it to - as an inbox view-able in the same way by multiple selected users.

Pros

The shared mailbox features is incredible and provides exactly what we needed when looking into a viable Email sharing solution for Gmail. We use the shared mailbox for our info@ and sales@ email addresses and they can be shared seamlessly between colleagues and assigned without any clashing, or duplicate emails being sent out. Works an absolute treat

Cons

At times, since the support is only US and India based, the time difference means support is not always available to us UK time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam Fontaine

Great tools for easy email management

2018-05-07

Pros

The snooze feature and the shared labels are awesome.

Cons

It is at times glitchi. I have had to go to the webpage and launch gmail from there because it did not load regularly with Gmail. The fact that they are raising our rate 4 times what it is now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more