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inConcert Contact Center Reviews
8 reviews
Recommended
Daniel B.
Information Technology and Services, 5,001-10,000 employees
Used daily for 2+ years
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Easy implementation and simple maintenance. It does not require a lot of technical knowledge, real-time reports. A multitude of APIs ... in general it is an excellent software
Price, product quality, commercial attention, support
Nothing, it is a product that continues to evolve over the years, fully recommended
Verified reviewer
Telecommunications, 11-50 employees
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A very good experience, but an extra hand in the deployment proccess can be apreciated
The developer teams are very good, this guys can integrate anything to anyone
Maybe they need more presence in they objetive markets like America
Reda E.
Marketing and Advertising, 201-500 employees
Used daily for 2+ years
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Good inconming interaction managementOmnichannelBots
Very difficult to configure. You are forced to ask the hotline to help you for topics that are very simple with other products like Vocalcom or Nixxis.Hotline is slow to respond
Alberto Elías S.
Information Services, 5,001-10,000 employees
Used daily for 6-12 months
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Excellent product at a good price.
1 .- We are getting better results in our operation than with our previous system. 2 .- The system is evolving rapidly and incorporating new features that we can really use. 3 .- The system is reliable, and well designed. Intuitive and easy to use. 3 .- The service is just great. They really understand the need to work side by side with their clients in order to drive customer satisfaction up. This is specially important during the adoption process.
They have their own way of doing things. Most of the time their service is great, but sometimes we need information or support that could be considered very basic, but for some reason is hard to get with inConcert. In certain specific situations (very rare), they could be very rigid.
Danilo G.
Retail, 1,001-5,000 employees
Used daily for 2+ years
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Es realmente granular, lo que permite generar un esquema muy personalizado, básicamente se adapta a cualquier tipo de negocio.
Como siempre, la granularidad genera complejidad para la implementación, aunque una vez superado esta etapa, es todo valor agregado.
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Marcelo B.
Used weekly for 2+ years
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the benefit are great because the business are happy to increase the contact and makes campaign of telesales or give support. the contactation growup like 50% with this software
the easy way to configure everything on the campaigns (inboud and outbound) chat, blendinng call, outbound engine etc
the support is very deficient the are good but the are to slow to answer to the issues that you explain
Saida B.
Telecommunications, 1-10 employees
Used daily for 2+ years
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La posibilidad de tener un control sobre el trabajo de los agentes del contact center, envío de mensajes, escuchas y estabilidad de la herramienta.
Se queda muchas veces pillado el usuario y toca expulsar al agente, es complicado encontrar los informes a no ser que lleves mucho tiempo con la herramienta y sepas nombre de informe, no es muy intuitivo para realizar cambios en campañas/servicios, si borras un usuario borras las grabaciones asociadas al mismo, por lo demás, todo correcto.
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Jose M.
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Is a very good software, flexible, open, friendly, that helps your productivity. Cloud or in your server. Includes everything!
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