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inConcert Contact Center Logo

Make Contact. Do Business.

(1)

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inConcert Contact Center Reviews

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8 reviews

Recommended

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Daniel B.

Information Technology and Services, 5,001-10,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent omnichannel platform

Reviewed 3 years ago

Easy implementation and simple maintenance. It does not require a lot of technical knowledge, real-time reports. A multitude of APIs ... in general it is an excellent software

Pros

Price, product quality, commercial attention, support

Cons

Nothing, it is a product that continues to evolve over the years, fully recommended

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Verified reviewer

Telecommunications, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A good runner up in a very competitive market

Reviewed 2 years ago

A very good experience, but an extra hand in the deployment proccess can be apreciated

Pros

The developer teams are very good, this guys can integrate anything to anyone

Cons

Maybe they need more presence in they objetive markets like America

RE
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Reda E.

Marketing and Advertising, 201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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A very complete product, but very difficult to configure

Reviewed a year ago
Pros

Good inconming interaction managementOmnichannelBots

Cons

Very difficult to configure. You are forced to ask the hotline to help you for topics that are very simple with other products like Vocalcom or Nixxis.Hotline is slow to respond

AE
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Alberto Elías S.

Information Services, 5,001-10,000 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Performs very well, very good features, outstanding customer service.

Reviewed 7 years ago

Excellent product at a good price.

Pros

1 .- We are getting better results in our operation than with our previous system. 2 .- The system is evolving rapidly and incorporating new features that we can really use. 3 .- The system is reliable, and well designed. Intuitive and easy to use. 3 .- The service is just great. They really understand the need to work side by side with their clients in order to drive customer satisfaction up. This is specially important during the adoption process.

Cons

They have their own way of doing things. Most of the time their service is great, but sometimes we need information or support that could be considered very basic, but for some reason is hard to get with inConcert. In certain specific situations (very rare), they could be very rigid.

DG
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Danilo G.

Retail, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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inConcert, idispensable para el marketing omnicanalidad

Reviewed 2 years ago
Pros

Es realmente granular, lo que permite generar un esquema muy personalizado, básicamente se adapta a cualquier tipo de negocio.

Cons

Como siempre, la granularidad genera complejidad para la implementación, aunque una vez superado esta etapa, es todo valor agregado.

Showing original review in Spanish. See translation

SB
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Saida B.

Telecommunications, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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InConcert Contact Center

Reviewed 2 years ago
Pros

La posibilidad de tener un control sobre el trabajo de los agentes del contact center, envío de mensajes, escuchas y estabilidad de la herramienta.

Cons

Se queda muchas veces pillado el usuario y toca expulsar al agente, es complicado encontrar los informes a no ser que lleves mucho tiempo con la herramienta y sepas nombre de informe, no es muy intuitivo para realizar cambios en campañas/servicios, si borras un usuario borras las grabaciones asociadas al mismo, por lo demás, todo correcto.

Showing original review in Spanish. See translation

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Marcelo B.

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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is a very nice software to adminstrations very intuitive

Reviewed 6 years ago

the benefit are great because the business are happy to increase the contact and makes campaign of telesales or give support. the contactation growup like 50% with this software

Pros

the easy way to configure everything on the campaigns (inboud and outbound) chat, blendinng call, outbound engine etc

Cons

the support is very deficient the are good but the are to slow to answer to the issues that you explain

JM
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Jose M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Very performant and omnichannel

Reviewed 8 years ago

Is a very good software, flexible, open, friendly, that helps your productivity. Cloud or in your server. Includes everything!

Pros

No pros were added to this review

Cons

No cons were added to this review