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Unified Communications Software

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Dialpad logo
4.3
516

Cloud communications system for enterprise businesses.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.1
Pros and Cons from Dialpad users   
avatar
avatar
+15
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Every once in a while, there will be some choppy calls, which can be frustrating.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.
I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.
The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.
Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.
This system has a fabulous integrations with google products. I also love that it is completely cloud based.
Dialpad is great and easly to use have awesome features! most have for company.
Overall, I am thrilled with the quality of the calls, and the ease of use.
Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.
The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.
Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Every once in a while, there will be some choppy calls, which can be frustrating.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.
I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.
The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.
Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.
This system has a fabulous integrations with google products. I also love that it is completely cloud based.
Dialpad is great and easly to use have awesome features! most have for company.
Overall, I am thrilled with the quality of the calls, and the ease of use.
Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.
The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.
Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Every once in a while, there will be some choppy calls, which can be frustrating.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.
I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.
The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.
Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.
This system has a fabulous integrations with google products. I also love that it is completely cloud based.
Dialpad is great and easly to use have awesome features! most have for company.
Overall, I am thrilled with the quality of the calls, and the ease of use.
Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.
The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.
Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.
iPlum logo
5.0
1

VoIP app for calls, secure text & phone tree communication

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.0
    Features
    4.0
    Customer support
    5.0
Pros and Cons from iPlum users   
No pros & cons found
eXsight logo
4.3
14

Technology expense management & call accounting solutions

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.4
    Customer support
    4.7
Pros and Cons from eXsight users   
No pros & cons found
VirtualPBX logo
4.6
26

Trusted VoIP for any office, anywhere.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.3
    Features
    4.5
    Customer support
    4.5
Pros and Cons from VirtualPBX users   
avatar
avatar
avatar
+11
Tech support has been very responsive. Received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly.
She tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night.
Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient.
Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved.
Set up is quick and easy; Call quality is excellent.
I'm finding it difficult to identify something I don't like about the software.
I like that you can receive on-line help and more often then not they'll be able to guide you to fix the issue.
Using the app on my android phone was slightly confusing, but customer service walked me through setting it up on the system.
AMAZINGLY WONDERFUL- I believe, she has a sixth sense on support.
Overall I’ve been very happy with the service and it’s a inexpensive alternative to answering services.
Easy to work with, very flexible, really nice team to work with.
The customer service I recieved was excellent.
The price cannot be beat. I am happy with the service and customer service.
Started using a VoiP system a few years ago and we've been very happy with it.
Tech support has been very responsive. Received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly.
She tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night.
Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient.
Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved.
Set up is quick and easy; Call quality is excellent.
I'm finding it difficult to identify something I don't like about the software.
I like that you can receive on-line help and more often then not they'll be able to guide you to fix the issue.
Using the app on my android phone was slightly confusing, but customer service walked me through setting it up on the system.
AMAZINGLY WONDERFUL- I believe, she has a sixth sense on support.
Overall I’ve been very happy with the service and it’s a inexpensive alternative to answering services.
Easy to work with, very flexible, really nice team to work with.
The customer service I recieved was excellent.
The price cannot be beat. I am happy with the service and customer service.
Started using a VoiP system a few years ago and we've been very happy with it.
Tech support has been very responsive. Received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly.
She tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night.
Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient.
Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved.
Set up is quick and easy; Call quality is excellent.
I'm finding it difficult to identify something I don't like about the software.
I like that you can receive on-line help and more often then not they'll be able to guide you to fix the issue.
Using the app on my android phone was slightly confusing, but customer service walked me through setting it up on the system.
AMAZINGLY WONDERFUL- I believe, she has a sixth sense on support.
Overall I’ve been very happy with the service and it’s a inexpensive alternative to answering services.
Easy to work with, very flexible, really nice team to work with.
The customer service I recieved was excellent.
The price cannot be beat. I am happy with the service and customer service.
Started using a VoiP system a few years ago and we've been very happy with it.
ULTATEL Cloud Business Phone System logo
4.7
32

ULTATEL | Phone and Teleommunication Solutions For Business

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.9
Pros and Cons from ULTATEL Cloud Business Phone System users   
avatar
+15
The customer service has been superior and the ease of use and convenience of this phone system has been great.
We loose service from time to time and have no way of communicating without the service.
Call quality and reliability are awesome. Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.
We had a problem before with customers communication being scattered around.
The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great. We mainly use the desk phones, but can easily use through our laptops if we'd like.
The soft phone drops calls alot which can be annoying.
Overall, our ULTATEL system has been very dependable and the team at ULTATEL has been responsive. They are continually improving their solution.
The windows client loses connection after a while and needs to be restarted to continue working.
The customer service is excellent and the products work good for our business.
Their customer service is always top tier and we feel confident and safe knowing we have them supporting our business.
The training and rollout were seamless. But the very best thing about Ultatel is the Customer Service.
ULTATEL was fantastic at communication and follow through during the setup and implementation.
The integration into our system was very easy to accomplish thanks to the expert team at Ultatel.
Easy install and amazing service. Any changes or needs done very quickly and efficiently.
Their customer service is always quick to answer and solve the problem. I also appreciate their willingness to customize to fit our needs.
I love all the features that are included for the price.
Great customer support and a good price point.
If I ever had an issue, their customer support would respond almost immediately, and I never had to wait. Integration into my CRM was also out of my hands as they did it for me.
The customer service has been superior and the ease of use and convenience of this phone system has been great.
We loose service from time to time and have no way of communicating without the service.
Call quality and reliability are awesome. Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.
We had a problem before with customers communication being scattered around.
The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great. We mainly use the desk phones, but can easily use through our laptops if we'd like.
The soft phone drops calls alot which can be annoying.
Overall, our ULTATEL system has been very dependable and the team at ULTATEL has been responsive. They are continually improving their solution.
The windows client loses connection after a while and needs to be restarted to continue working.
The customer service is excellent and the products work good for our business.
Their customer service is always top tier and we feel confident and safe knowing we have them supporting our business.
The training and rollout were seamless. But the very best thing about Ultatel is the Customer Service.
ULTATEL was fantastic at communication and follow through during the setup and implementation.
The integration into our system was very easy to accomplish thanks to the expert team at Ultatel.
Easy install and amazing service. Any changes or needs done very quickly and efficiently.
Their customer service is always quick to answer and solve the problem. I also appreciate their willingness to customize to fit our needs.
I love all the features that are included for the price.
Great customer support and a good price point.
If I ever had an issue, their customer support would respond almost immediately, and I never had to wait. Integration into my CRM was also out of my hands as they did it for me.
The customer service has been superior and the ease of use and convenience of this phone system has been great.
We loose service from time to time and have no way of communicating without the service.
Call quality and reliability are awesome. Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.
We had a problem before with customers communication being scattered around.
The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great. We mainly use the desk phones, but can easily use through our laptops if we'd like.
The soft phone drops calls alot which can be annoying.
Overall, our ULTATEL system has been very dependable and the team at ULTATEL has been responsive. They are continually improving their solution.
The windows client loses connection after a while and needs to be restarted to continue working.
The customer service is excellent and the products work good for our business.
Their customer service is always top tier and we feel confident and safe knowing we have them supporting our business.
The training and rollout were seamless. But the very best thing about Ultatel is the Customer Service.
ULTATEL was fantastic at communication and follow through during the setup and implementation.
The integration into our system was very easy to accomplish thanks to the expert team at Ultatel.
Easy install and amazing service. Any changes or needs done very quickly and efficiently.
Their customer service is always quick to answer and solve the problem. I also appreciate their willingness to customize to fit our needs.
I love all the features that are included for the price.
Great customer support and a good price point.
If I ever had an issue, their customer support would respond almost immediately, and I never had to wait. Integration into my CRM was also out of my hands as they did it for me.
Slack logo

Slack

4.7
23.1K

A single place for team communication and workflows

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.4
Pros and Cons from Slack users   
avatar
+15
The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
While they are only visible to me, I am always worried that I accidentally posted something wrong.
I like the different slack channels for various departments, tech-support, team, individual messaging, and celebrating my teams successes or helping each other out with account challenges.
I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.
Slack has been a winner for me no matter which role I am filling. Teams adopt it quickly it's easy to use, easy to set up, and has abundant opportunities for integrations.
I hate hate hate how often I struggle with using the video share and audio when someone calls me on slack. It almost never works for me.
Slack has been the best decision made as far as intra-company communications platform, and also project friendly. Sharing of files and easy display help save time and effort.
They found it awkward that everything was a chat in Slack and uncomfortable with sending out a message that may "bother" others for small issues, and reverted to email, even with consistent reminders.
Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.
I like the chat option because I can send and receive real-time messages and chat with my team directly and the Slack messaging app is very powerful and amazing.
You can have fun and customize. For example: We have a 'Jokes' channel that the slack bot will tell you jokes if you ask 'bot tell me a dad joke'- It's amazing.
It's super easy to stay connected with all of your colleagues. The desktop app is very nice.
It combines the depth you get from email communications with the efficiency of texting. And, if you do it right it is great for building a good, fun company culture.
In addition, files are saved and archived for easy access. I also liked the ease of use and ability to collaborate with anyone in your organization.
I love the giphy option, some of the gif’s are hilarious. Also, some of the integrations are very useful - google calendar especially.
I like the ability to quickly reach out to someone with a quick question vs. email. Having groups is also useful for the same reason of quickly updating a broader, interested audience.
Slack was a great platform that made the workplace feel like a community. Its user friendly interface allowed everyone to come together and share messages of high importance.
OVerall Slack is very good and highly recommended if your budget allows it.
The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
While they are only visible to me, I am always worried that I accidentally posted something wrong.
I like the different slack channels for various departments, tech-support, team, individual messaging, and celebrating my teams successes or helping each other out with account challenges.
I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.
Slack has been a winner for me no matter which role I am filling. Teams adopt it quickly it's easy to use, easy to set up, and has abundant opportunities for integrations.
I hate hate hate how often I struggle with using the video share and audio when someone calls me on slack. It almost never works for me.
Slack has been the best decision made as far as intra-company communications platform, and also project friendly. Sharing of files and easy display help save time and effort.
They found it awkward that everything was a chat in Slack and uncomfortable with sending out a message that may "bother" others for small issues, and reverted to email, even with consistent reminders.
Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.
I like the chat option because I can send and receive real-time messages and chat with my team directly and the Slack messaging app is very powerful and amazing.
You can have fun and customize. For example: We have a 'Jokes' channel that the slack bot will tell you jokes if you ask 'bot tell me a dad joke'- It's amazing.
It's super easy to stay connected with all of your colleagues. The desktop app is very nice.
It combines the depth you get from email communications with the efficiency of texting. And, if you do it right it is great for building a good, fun company culture.
In addition, files are saved and archived for easy access. I also liked the ease of use and ability to collaborate with anyone in your organization.
I love the giphy option, some of the gif’s are hilarious. Also, some of the integrations are very useful - google calendar especially.
I like the ability to quickly reach out to someone with a quick question vs. email. Having groups is also useful for the same reason of quickly updating a broader, interested audience.
Slack was a great platform that made the workplace feel like a community. Its user friendly interface allowed everyone to come together and share messages of high importance.
OVerall Slack is very good and highly recommended if your budget allows it.
The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
While they are only visible to me, I am always worried that I accidentally posted something wrong.
I like the different slack channels for various departments, tech-support, team, individual messaging, and celebrating my teams successes or helping each other out with account challenges.
I disliked the inability to make a public group "private" after it's creation. Would occasionally lag and my.
Slack has been a winner for me no matter which role I am filling. Teams adopt it quickly it's easy to use, easy to set up, and has abundant opportunities for integrations.
I hate hate hate how often I struggle with using the video share and audio when someone calls me on slack. It almost never works for me.
Slack has been the best decision made as far as intra-company communications platform, and also project friendly. Sharing of files and easy display help save time and effort.
They found it awkward that everything was a chat in Slack and uncomfortable with sending out a message that may "bother" others for small issues, and reverted to email, even with consistent reminders.
Super easy set up, effortless onboarding, and great pricing plan for small groups. It has strong search functionality and intuitive threading.
I like the chat option because I can send and receive real-time messages and chat with my team directly and the Slack messaging app is very powerful and amazing.
You can have fun and customize. For example: We have a 'Jokes' channel that the slack bot will tell you jokes if you ask 'bot tell me a dad joke'- It's amazing.
It's super easy to stay connected with all of your colleagues. The desktop app is very nice.
It combines the depth you get from email communications with the efficiency of texting. And, if you do it right it is great for building a good, fun company culture.
In addition, files are saved and archived for easy access. I also liked the ease of use and ability to collaborate with anyone in your organization.
I love the giphy option, some of the gif’s are hilarious. Also, some of the integrations are very useful - google calendar especially.
I like the ability to quickly reach out to someone with a quick question vs. email. Having groups is also useful for the same reason of quickly updating a broader, interested audience.
Slack was a great platform that made the workplace feel like a community. Its user friendly interface allowed everyone to come together and share messages of high importance.
OVerall Slack is very good and highly recommended if your budget allows it.
Akkadian Provisioning Manager logo
0

Automation engine for Cisco UC

visit website
Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
ic-pricetag

No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from Akkadian Provisioning Manager users   
No pros & cons found
Huddle logo
0

Video conferencing and unified communications software

visit website
Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
ic-pricetag

No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from Huddle users   
No pros & cons found
Weave logo
4.2
473

The all-in-one customer communication software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.4
    Features
    4.2
    Customer support
    3.7
Pros and Cons from Weave users   
avatar
+15
Excellent, we were with and changed to someone else and went back to them because our office really likes the mobile app and there features are just better.
Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare.
I love the integration with our practice management software, and that patients like the features that allow text responses and ease of communication with our office.
I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave.
I love the ease behind weave, it's simple and not complicated plug the phone in sync it with my software and I was good to go.
Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support.
So far it has been great. It's very user friendly & I am so happy we are using it at the office.
We were led to believe it was MUCH more customizable than it actually is. I am really furious that we were told we could have our forms customised and we cannot.
I haven’t had such a comprehensive customer support team. Their team is amazing top to bottom and you can tell it’s because they care about the customer and care about who works for them.
We called last fall to get a problem with the phones fixed and they created another problem in trying to fix it. One of the biggest dreads of my day is when someone says, "I need you to call Weave.
Awesome!!! Customer service is great and responds quickly. I love love love this app.
It's great that we can send wellness forms to any phone number, and using our office number for texting is awesome while utilizing a virtual waiting room.
I like the ease of use, as well as the functionality. I like how easy it is to contact patients, as well as keeping the whole team informed.
I have been very pleased with Weave from the beginning. It has saved us time and money.
The team chat features are great for interoffice communication, and the text options make customer communication easier. Faxing is very helpful too.
A quick and efficient way to contact patients. A great benefit to have access to our schedule after office hours.
Weave has been a great experience and definitely worth the cost. Customer support is always spot on.
Weave integrated so easily into our system and daily lives that the impact was immediate. Communications on all levels have improved, and all involved have been easy to train and work with.
Excellent, we were with and changed to someone else and went back to them because our office really likes the mobile app and there features are just better.
Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare.
I love the integration with our practice management software, and that patients like the features that allow text responses and ease of communication with our office.
I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave.
I love the ease behind weave, it's simple and not complicated plug the phone in sync it with my software and I was good to go.
Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support.
So far it has been great. It's very user friendly & I am so happy we are using it at the office.
We were led to believe it was MUCH more customizable than it actually is. I am really furious that we were told we could have our forms customised and we cannot.
I haven’t had such a comprehensive customer support team. Their team is amazing top to bottom and you can tell it’s because they care about the customer and care about who works for them.
We called last fall to get a problem with the phones fixed and they created another problem in trying to fix it. One of the biggest dreads of my day is when someone says, "I need you to call Weave.
Awesome!!! Customer service is great and responds quickly. I love love love this app.
It's great that we can send wellness forms to any phone number, and using our office number for texting is awesome while utilizing a virtual waiting room.
I like the ease of use, as well as the functionality. I like how easy it is to contact patients, as well as keeping the whole team informed.
I have been very pleased with Weave from the beginning. It has saved us time and money.
The team chat features are great for interoffice communication, and the text options make customer communication easier. Faxing is very helpful too.
A quick and efficient way to contact patients. A great benefit to have access to our schedule after office hours.
Weave has been a great experience and definitely worth the cost. Customer support is always spot on.
Weave integrated so easily into our system and daily lives that the impact was immediate. Communications on all levels have improved, and all involved have been easy to train and work with.
Excellent, we were with and changed to someone else and went back to them because our office really likes the mobile app and there features are just better.
Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare.
I love the integration with our practice management software, and that patients like the features that allow text responses and ease of communication with our office.
I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave.
I love the ease behind weave, it's simple and not complicated plug the phone in sync it with my software and I was good to go.
Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support.
So far it has been great. It's very user friendly & I am so happy we are using it at the office.
We were led to believe it was MUCH more customizable than it actually is. I am really furious that we were told we could have our forms customised and we cannot.
I haven’t had such a comprehensive customer support team. Their team is amazing top to bottom and you can tell it’s because they care about the customer and care about who works for them.
We called last fall to get a problem with the phones fixed and they created another problem in trying to fix it. One of the biggest dreads of my day is when someone says, "I need you to call Weave.
Awesome!!! Customer service is great and responds quickly. I love love love this app.
It's great that we can send wellness forms to any phone number, and using our office number for texting is awesome while utilizing a virtual waiting room.
I like the ease of use, as well as the functionality. I like how easy it is to contact patients, as well as keeping the whole team informed.
I have been very pleased with Weave from the beginning. It has saved us time and money.
The team chat features are great for interoffice communication, and the text options make customer communication easier. Faxing is very helpful too.
A quick and efficient way to contact patients. A great benefit to have access to our schedule after office hours.
Weave has been a great experience and definitely worth the cost. Customer support is always spot on.
Weave integrated so easily into our system and daily lives that the impact was immediate. Communications on all levels have improved, and all involved have been easy to train and work with.
MangoApps logo
4.4
144

Bring your frontline and office teams together

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.3
    Features
    4.2
    Customer support
    4.4
Pros and Cons from MangoApps users   
avatar
avatar
+15
The improvement you get in communication between employees is great and results in far better proficiencies across your whole business.
Many international debit/credit cards don't work on the payment platform, and to make matters worse the company shuts off access to your account as soon as a payment fails.
Best to remember that no commercially available product is going to be perfect for everyone, so taking this into consideration they have done a great job in developing the product.
The page refresh lags a bit. So sometimes when I'm working I find that things seem a bit sluggish.
Great support and they reach out quickly with answers or help resolve any issues in a timely manner.
The biggest negative aspect of this software is that you cannot conduct meetings with more than one person.
What we have loved most about about MangoApps is how helpful the team was in guiding us through every step of the implementation.
The search feature doesn't always pick up what I'm looking for, which can be frustrating.
It's very easy to use and makes everything super organized. I like the fact there is an app and I can download it to my phone and use the chat function when I am on the go.
Great Tool for streamlining communication and running an effective organization.
I love the ability to see documents and policies by specific departments and to have quick access to different integrated services.
What I like most about this software is the opportunities it creates to sync together our distanced community.
Great for collaboration and information sharing between inter-companies.
Easy to use and easy to navigate. Software is friendly to users who are not computer saavy.
I found the ease of adding and removing guest users for seasonal employees, with low pricing very attractive points.
Easy to Use, Cost Effective Collaboration Platform.
I also like how customizable the site can be. Multiple integrations with tools we already use.
Easy to use, very customizable, and helpful customer support when problems arised.
The improvement you get in communication between employees is great and results in far better proficiencies across your whole business.
Many international debit/credit cards don't work on the payment platform, and to make matters worse the company shuts off access to your account as soon as a payment fails.
Best to remember that no commercially available product is going to be perfect for everyone, so taking this into consideration they have done a great job in developing the product.
The page refresh lags a bit. So sometimes when I'm working I find that things seem a bit sluggish.
Great support and they reach out quickly with answers or help resolve any issues in a timely manner.
The biggest negative aspect of this software is that you cannot conduct meetings with more than one person.
What we have loved most about about MangoApps is how helpful the team was in guiding us through every step of the implementation.
The search feature doesn't always pick up what I'm looking for, which can be frustrating.
It's very easy to use and makes everything super organized. I like the fact there is an app and I can download it to my phone and use the chat function when I am on the go.
Great Tool for streamlining communication and running an effective organization.
I love the ability to see documents and policies by specific departments and to have quick access to different integrated services.
What I like most about this software is the opportunities it creates to sync together our distanced community.
Great for collaboration and information sharing between inter-companies.
Easy to use and easy to navigate. Software is friendly to users who are not computer saavy.
I found the ease of adding and removing guest users for seasonal employees, with low pricing very attractive points.
Easy to Use, Cost Effective Collaboration Platform.
I also like how customizable the site can be. Multiple integrations with tools we already use.
Easy to use, very customizable, and helpful customer support when problems arised.
The improvement you get in communication between employees is great and results in far better proficiencies across your whole business.
Many international debit/credit cards don't work on the payment platform, and to make matters worse the company shuts off access to your account as soon as a payment fails.
Best to remember that no commercially available product is going to be perfect for everyone, so taking this into consideration they have done a great job in developing the product.
The page refresh lags a bit. So sometimes when I'm working I find that things seem a bit sluggish.
Great support and they reach out quickly with answers or help resolve any issues in a timely manner.
The biggest negative aspect of this software is that you cannot conduct meetings with more than one person.
What we have loved most about about MangoApps is how helpful the team was in guiding us through every step of the implementation.
The search feature doesn't always pick up what I'm looking for, which can be frustrating.
It's very easy to use and makes everything super organized. I like the fact there is an app and I can download it to my phone and use the chat function when I am on the go.
Great Tool for streamlining communication and running an effective organization.
I love the ability to see documents and policies by specific departments and to have quick access to different integrated services.
What I like most about this software is the opportunities it creates to sync together our distanced community.
Great for collaboration and information sharing between inter-companies.
Easy to use and easy to navigate. Software is friendly to users who are not computer saavy.
I found the ease of adding and removing guest users for seasonal employees, with low pricing very attractive points.
Easy to Use, Cost Effective Collaboration Platform.
I also like how customizable the site can be. Multiple integrations with tools we already use.
Easy to use, very customizable, and helpful customer support when problems arised.
ClickSend logo
3.9
35

Cloud-based solution for handling business communication

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    3.9
    Features
    3.9
    Customer support
    4.0
Pros and Cons from ClickSend users   
avatar
avatar
avatar
+14
I'm yet to use their every service. But their SMS is the best and they have integration with Zapier which makes it even amazing.
It's completely broken and only in the order of the newest messages. Customer support was the worst experience ive ever had.
Clicksend is super easy to set up and it’s so important in our day-to-day communication.
We've not been able to use this for 4 weeks (or so) now, and our funds are stuck there with no response.
Great for managing integrated SMS, email and postcard marketing. A very responsive and caring customer service set-up.
Very poor, I think it is a very flashy scam website.
Is a good and simple sms tool that has the majority of features u want and need at a good price.
The inability to auto-delete bounces or no-delivery. The Opt-out is automatic, but not the bounced numbers.
Great customer service, very fast and helpful and personalized assistance.
The best thing about ClickSend is the availability of wide options like I can use their platforms for SMS, MMS, emails and even physical letters & postcards.
The cost is great too, and inbound messages are free.
It was so simple to set up. We really love services that are as intuitive as ClickSend has been.
Overall we are pleased with ClickSend and use it with Zoho CRM for most of our customers.
The best software for SMS and other marketing needs out there.
Support is really very good, with almost instant replies and a lot of patience with guiding me around the system.
Clicksend integrates with Shopify easily using Zapier (or similar programs like integromat). Automating customer SMS flows is simple.
It was easy to use, but they do not disclose all requirements before starting a campaign.
I'm yet to use their every service. But their SMS is the best and they have integration with Zapier which makes it even amazing.
It's completely broken and only in the order of the newest messages. Customer support was the worst experience ive ever had.
Clicksend is super easy to set up and it’s so important in our day-to-day communication.
We've not been able to use this for 4 weeks (or so) now, and our funds are stuck there with no response.
Great for managing integrated SMS, email and postcard marketing. A very responsive and caring customer service set-up.
Very poor, I think it is a very flashy scam website.
Is a good and simple sms tool that has the majority of features u want and need at a good price.
The inability to auto-delete bounces or no-delivery. The Opt-out is automatic, but not the bounced numbers.
Great customer service, very fast and helpful and personalized assistance.
The best thing about ClickSend is the availability of wide options like I can use their platforms for SMS, MMS, emails and even physical letters & postcards.
The cost is great too, and inbound messages are free.
It was so simple to set up. We really love services that are as intuitive as ClickSend has been.
Overall we are pleased with ClickSend and use it with Zoho CRM for most of our customers.
The best software for SMS and other marketing needs out there.
Support is really very good, with almost instant replies and a lot of patience with guiding me around the system.
Clicksend integrates with Shopify easily using Zapier (or similar programs like integromat). Automating customer SMS flows is simple.
It was easy to use, but they do not disclose all requirements before starting a campaign.
I'm yet to use their every service. But their SMS is the best and they have integration with Zapier which makes it even amazing.
It's completely broken and only in the order of the newest messages. Customer support was the worst experience ive ever had.
Clicksend is super easy to set up and it’s so important in our day-to-day communication.
We've not been able to use this for 4 weeks (or so) now, and our funds are stuck there with no response.
Great for managing integrated SMS, email and postcard marketing. A very responsive and caring customer service set-up.
Very poor, I think it is a very flashy scam website.
Is a good and simple sms tool that has the majority of features u want and need at a good price.
The inability to auto-delete bounces or no-delivery. The Opt-out is automatic, but not the bounced numbers.
Great customer service, very fast and helpful and personalized assistance.
The best thing about ClickSend is the availability of wide options like I can use their platforms for SMS, MMS, emails and even physical letters & postcards.
The cost is great too, and inbound messages are free.
It was so simple to set up. We really love services that are as intuitive as ClickSend has been.
Overall we are pleased with ClickSend and use it with Zoho CRM for most of our customers.
The best software for SMS and other marketing needs out there.
Support is really very good, with almost instant replies and a lot of patience with guiding me around the system.
Clicksend integrates with Shopify easily using Zapier (or similar programs like integromat). Automating customer SMS flows is simple.
It was easy to use, but they do not disclose all requirements before starting a campaign.
Talkroute logo
4.4
17

Virtual phone system for communicating with customers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.3
    Features
    4.1
    Customer support
    4.4
Pros and Cons from Talkroute users   
+11
Nothing but great things to say, easy setup, fair pricing and a better system them my phone/Internet company was able to provide.
Any interaction is rude and the "service" is lacking.
We have been using Talkroute for a few months and it has been awesome.
The set up for the phone lines is unnecessarily confusing.
Talkroute uses traditional PSTN (public switched telephone network) call forwarding and every call has been reliable with perfect quality. Never going back to VOIP.
I dislike that the voicemail box gets full very quickly.
I love having the ability to use our smartphones with this service without having to use data to receive calls.
When the calls ring in the ringtime gets a little long. That maybe user error on out part.
I was new to this type of service so I worked with the support staff to get it set up the way I needed it. They were very helpful and friendly.
Talkroute is well priced and has good customer service.
The ease of implementation and functionality make Talkroute easy to use for anyone, even if their experience with VOIP software is limited.
Overall this has made my job much easier, tenants no longer leave messages on my personal phone.
Inexpensive and easy to use. User interface is fast and lightweight.
If our phones go down we don’t make money, we don’t have time to call/email support 2-3 times per week. If you need reliable phone service then avoid talkroute at all costs.
Nothing but great things to say, easy setup, fair pricing and a better system them my phone/Internet company was able to provide.
Any interaction is rude and the "service" is lacking.
We have been using Talkroute for a few months and it has been awesome.
The set up for the phone lines is unnecessarily confusing.
Talkroute uses traditional PSTN (public switched telephone network) call forwarding and every call has been reliable with perfect quality. Never going back to VOIP.
I dislike that the voicemail box gets full very quickly.
I love having the ability to use our smartphones with this service without having to use data to receive calls.
When the calls ring in the ringtime gets a little long. That maybe user error on out part.
I was new to this type of service so I worked with the support staff to get it set up the way I needed it. They were very helpful and friendly.
Talkroute is well priced and has good customer service.
The ease of implementation and functionality make Talkroute easy to use for anyone, even if their experience with VOIP software is limited.
Overall this has made my job much easier, tenants no longer leave messages on my personal phone.
Inexpensive and easy to use. User interface is fast and lightweight.
If our phones go down we don’t make money, we don’t have time to call/email support 2-3 times per week. If you need reliable phone service then avoid talkroute at all costs.
Nothing but great things to say, easy setup, fair pricing and a better system them my phone/Internet company was able to provide.
Any interaction is rude and the "service" is lacking.
We have been using Talkroute for a few months and it has been awesome.
The set up for the phone lines is unnecessarily confusing.
Talkroute uses traditional PSTN (public switched telephone network) call forwarding and every call has been reliable with perfect quality. Never going back to VOIP.
I dislike that the voicemail box gets full very quickly.
I love having the ability to use our smartphones with this service without having to use data to receive calls.
When the calls ring in the ringtime gets a little long. That maybe user error on out part.
I was new to this type of service so I worked with the support staff to get it set up the way I needed it. They were very helpful and friendly.
Talkroute is well priced and has good customer service.
The ease of implementation and functionality make Talkroute easy to use for anyone, even if their experience with VOIP software is limited.
Overall this has made my job much easier, tenants no longer leave messages on my personal phone.
Inexpensive and easy to use. User interface is fast and lightweight.
If our phones go down we don’t make money, we don’t have time to call/email support 2-3 times per week. If you need reliable phone service then avoid talkroute at all costs.
Zoom logo
4.6
13.7K

Video conferencing & web conferencing for teams of all sizes

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.4
Pros and Cons from Zoom users   
avatar
avatar
avatar
+15
What I enjoy most about Zoom is its ease of use, ability to record meetings, and its affordable price point.
I think we were so overwhelmed by the zoom at this bad time that there is nothing to worry about.
The cost benefit is very good and ease of connection, I can share the screen during meetings, and excellent for my work.
If I do have problems sharing my screen, etc. then I have to typically leave zoom and re-enter the meeting. It always solves the problem but is an annoyance.
The fact that it is easy to learn, as well as the quit and helpful response from customer service. I am glad it was recommended to me and I will continue to help others by doing the same.
There has been a few times where Zoom doesn't work well with my internet and I'll randomly be dropped from calls with no warning.
Easy to use, accessible by everyone, quick learning curve, good overall tools, easy integration with any laptop and good mobile app. Easy to change background.
When I was using zoom for online class it was irritating everybody was lagging, you couldn't understand a word anybody was saying and the main problem was the lag.
Has great features like the ability to change the background, the ability to raise my hand and the fact that I can use reactions. Safe because each meeting requires a link, meeting ID and password.
It is very user friendly - so easy to set up a meeting within the organization. The video and audio quality are good too.
Very easy to use - this is important when holding meetings with those who are not quite as IT literate. Quality of the calls is good.
It is the most popular off video chatting software so everyone easily has it accessible. The smartphone application is nice as well.
Easy to use, can have many people on same call. Good quality audio and amazing quality for the video.
It works perfectly on smartphones, tablets, and notebooks, being a light software and most users can have a great experience with the free mode.
Enable huge group of people and awesome breakout room function. Screen sharing is wonderful as it allows to share or not share the original computer sound.
I love being able to stay home or in the office while having an important meeting with others and feeling safe during a pandemic. I also like that you can put a password so random people can't join.
The new features that add fun things like beards and overlays is great too. And the outlook integration is a must.
Such an insanely good value for the money, I could seriously shout it from the rooftops. Such a functional product with equally amazing customer service.
What I enjoy most about Zoom is its ease of use, ability to record meetings, and its affordable price point.
I think we were so overwhelmed by the zoom at this bad time that there is nothing to worry about.
The cost benefit is very good and ease of connection, I can share the screen during meetings, and excellent for my work.
If I do have problems sharing my screen, etc. then I have to typically leave zoom and re-enter the meeting. It always solves the problem but is an annoyance.
The fact that it is easy to learn, as well as the quit and helpful response from customer service. I am glad it was recommended to me and I will continue to help others by doing the same.
There has been a few times where Zoom doesn't work well with my internet and I'll randomly be dropped from calls with no warning.
Easy to use, accessible by everyone, quick learning curve, good overall tools, easy integration with any laptop and good mobile app. Easy to change background.
When I was using zoom for online class it was irritating everybody was lagging, you couldn't understand a word anybody was saying and the main problem was the lag.
Has great features like the ability to change the background, the ability to raise my hand and the fact that I can use reactions. Safe because each meeting requires a link, meeting ID and password.
It is very user friendly - so easy to set up a meeting within the organization. The video and audio quality are good too.
Very easy to use - this is important when holding meetings with those who are not quite as IT literate. Quality of the calls is good.
It is the most popular off video chatting software so everyone easily has it accessible. The smartphone application is nice as well.
Easy to use, can have many people on same call. Good quality audio and amazing quality for the video.
It works perfectly on smartphones, tablets, and notebooks, being a light software and most users can have a great experience with the free mode.
Enable huge group of people and awesome breakout room function. Screen sharing is wonderful as it allows to share or not share the original computer sound.
I love being able to stay home or in the office while having an important meeting with others and feeling safe during a pandemic. I also like that you can put a password so random people can't join.
The new features that add fun things like beards and overlays is great too. And the outlook integration is a must.
Such an insanely good value for the money, I could seriously shout it from the rooftops. Such a functional product with equally amazing customer service.
What I enjoy most about Zoom is its ease of use, ability to record meetings, and its affordable price point.
I think we were so overwhelmed by the zoom at this bad time that there is nothing to worry about.
The cost benefit is very good and ease of connection, I can share the screen during meetings, and excellent for my work.
If I do have problems sharing my screen, etc. then I have to typically leave zoom and re-enter the meeting. It always solves the problem but is an annoyance.
The fact that it is easy to learn, as well as the quit and helpful response from customer service. I am glad it was recommended to me and I will continue to help others by doing the same.
There has been a few times where Zoom doesn't work well with my internet and I'll randomly be dropped from calls with no warning.
Easy to use, accessible by everyone, quick learning curve, good overall tools, easy integration with any laptop and good mobile app. Easy to change background.
When I was using zoom for online class it was irritating everybody was lagging, you couldn't understand a word anybody was saying and the main problem was the lag.
Has great features like the ability to change the background, the ability to raise my hand and the fact that I can use reactions. Safe because each meeting requires a link, meeting ID and password.
It is very user friendly - so easy to set up a meeting within the organization. The video and audio quality are good too.
Very easy to use - this is important when holding meetings with those who are not quite as IT literate. Quality of the calls is good.
It is the most popular off video chatting software so everyone easily has it accessible. The smartphone application is nice as well.
Easy to use, can have many people on same call. Good quality audio and amazing quality for the video.
It works perfectly on smartphones, tablets, and notebooks, being a light software and most users can have a great experience with the free mode.
Enable huge group of people and awesome breakout room function. Screen sharing is wonderful as it allows to share or not share the original computer sound.
I love being able to stay home or in the office while having an important meeting with others and feeling safe during a pandemic. I also like that you can put a password so random people can't join.
The new features that add fun things like beards and overlays is great too. And the outlook integration is a must.
Such an insanely good value for the money, I could seriously shout it from the rooftops. Such a functional product with equally amazing customer service.
GoTo Meeting logo
4.4
11.5K

Online meeting software with HD video conferencing

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.3
Pros and Cons from GoTo Meeting users   
avatar
avatar
avatar
+15
GoTo meeting is very easy to use and the quality of video and audio is great. I love that I can save my recordings to the cloud.
What i dislike is we can add only maximum 100 participants and after completing trial version pricing are very high. It lags while video conferencing and audio syncing problem is also there sometime.
It is a brilliant and super powerful tool that does not demand any training to use. It has a nice and high definition video quality thus making it best option for conferencing and screen sharing.
They refused to investigate, even though PayPal reps had thoroughly investigated and had some suggestions. They simply refused to consider the possibility of a problem on their end.
It is a good software for teaching purposes, very fast the installation and it is not too expensive. If you have a few students is the best solution.
One issue is that any minor interruption in internet connectivity can cause disruption in the call and getting back to the call is a bit of pain.
What I also loved was the quality in which meetings were being recorded In. They also provide a feature where you can save and share each recordings with others.
There are a few companies that use Go to Meeting and I Dread it because I Never can connect. Always an error message.
It is very easy to join a meeting using GoToMeeting. The quality of audio in the meetings is fantastic.
I liked the ease of ease of use and how easy it was to invite multiple people and have them all connect seamlessly.
I love that you're able to have meetings or classes with large amounts of people with great quality audio and visuals and get a real interactive experience.
This product has amazing quality and the software is easy to use and has clear visuals and audio. It is also easy to customize the features to your preferences.
In General this software is very good, very fast and easy to use and have a good price.
Amazing experience and the customer service is very helpful when needed.
We're happy with the cost, happy with the basic features, and we'll likely be switching from zoom.
Overall, it is a very good tool which helps you to manage your meetings along with the reminders. It easily gets integrated with your calendar and you can plan your project meetings easily.
It is a pretty nifty piece of software and people can access a meeting by a link that's customised and help them access it with just one click. Software integration with my other apps works well too.
I really like this software because it is really useful for holding meetings. You can customize it by creating a community that does not have access by using all meeting features.
GoTo meeting is very easy to use and the quality of video and audio is great. I love that I can save my recordings to the cloud.
What i dislike is we can add only maximum 100 participants and after completing trial version pricing are very high. It lags while video conferencing and audio syncing problem is also there sometime.
It is a brilliant and super powerful tool that does not demand any training to use. It has a nice and high definition video quality thus making it best option for conferencing and screen sharing.
They refused to investigate, even though PayPal reps had thoroughly investigated and had some suggestions. They simply refused to consider the possibility of a problem on their end.
It is a good software for teaching purposes, very fast the installation and it is not too expensive. If you have a few students is the best solution.
One issue is that any minor interruption in internet connectivity can cause disruption in the call and getting back to the call is a bit of pain.
What I also loved was the quality in which meetings were being recorded In. They also provide a feature where you can save and share each recordings with others.
There are a few companies that use Go to Meeting and I Dread it because I Never can connect. Always an error message.
It is very easy to join a meeting using GoToMeeting. The quality of audio in the meetings is fantastic.
I liked the ease of ease of use and how easy it was to invite multiple people and have them all connect seamlessly.
I love that you're able to have meetings or classes with large amounts of people with great quality audio and visuals and get a real interactive experience.
This product has amazing quality and the software is easy to use and has clear visuals and audio. It is also easy to customize the features to your preferences.
In General this software is very good, very fast and easy to use and have a good price.
Amazing experience and the customer service is very helpful when needed.
We're happy with the cost, happy with the basic features, and we'll likely be switching from zoom.
Overall, it is a very good tool which helps you to manage your meetings along with the reminders. It easily gets integrated with your calendar and you can plan your project meetings easily.
It is a pretty nifty piece of software and people can access a meeting by a link that's customised and help them access it with just one click. Software integration with my other apps works well too.
I really like this software because it is really useful for holding meetings. You can customize it by creating a community that does not have access by using all meeting features.
GoTo meeting is very easy to use and the quality of video and audio is great. I love that I can save my recordings to the cloud.
What i dislike is we can add only maximum 100 participants and after completing trial version pricing are very high. It lags while video conferencing and audio syncing problem is also there sometime.
It is a brilliant and super powerful tool that does not demand any training to use. It has a nice and high definition video quality thus making it best option for conferencing and screen sharing.
They refused to investigate, even though PayPal reps had thoroughly investigated and had some suggestions. They simply refused to consider the possibility of a problem on their end.
It is a good software for teaching purposes, very fast the installation and it is not too expensive. If you have a few students is the best solution.
One issue is that any minor interruption in internet connectivity can cause disruption in the call and getting back to the call is a bit of pain.
What I also loved was the quality in which meetings were being recorded In. They also provide a feature where you can save and share each recordings with others.
There are a few companies that use Go to Meeting and I Dread it because I Never can connect. Always an error message.
It is very easy to join a meeting using GoToMeeting. The quality of audio in the meetings is fantastic.
I liked the ease of ease of use and how easy it was to invite multiple people and have them all connect seamlessly.
I love that you're able to have meetings or classes with large amounts of people with great quality audio and visuals and get a real interactive experience.
This product has amazing quality and the software is easy to use and has clear visuals and audio. It is also easy to customize the features to your preferences.
In General this software is very good, very fast and easy to use and have a good price.
Amazing experience and the customer service is very helpful when needed.
We're happy with the cost, happy with the basic features, and we'll likely be switching from zoom.
Overall, it is a very good tool which helps you to manage your meetings along with the reminders. It easily gets integrated with your calendar and you can plan your project meetings easily.
It is a pretty nifty piece of software and people can access a meeting by a link that's customised and help them access it with just one click. Software integration with my other apps works well too.
I really like this software because it is really useful for holding meetings. You can customize it by creating a community that does not have access by using all meeting features.
Microsoft Teams logo
4.5
9.4K

Chat-based workspace in Office 365

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.2
Pros and Cons from Microsoft Teams users   
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avatar
avatar
+15
It has been an amazing platform for all our educational needs. This is probably the best product that a university or school can invest in especially during this pandemic situation.
When video is being used and when a different background is used and when the person moves it looks very fake and weird.
Overall MS Teams is a very good software with amazing features and amazing customer support.
It has bad connection when working remotely. With a team of 30 on one call, we were getting every other word in and it made meeting ineffective.
Everything is extremely user friendly, with a nice graphical interface and all the other added integrated features are really a nice bonus too.
The most frustrating part is that teams can crash if there are too many people on at once.
It has been great for sharing documents, doing presentations and it has been a great tool for keeping up with interdepartmental communication.
Threads can become confusing. Replies can get lost in larger messaging groups and conversations confused on the threads layout.
Great platform, user interface is user friendly and easy to follow. Many features like file sharing, wiki and many more which super helpful for every teams on the company.
I like the great number of functionalities in the software. The amount of security built into the software is relieving.
Great integration with other working tools such as calendar, email. Great voice quality when calling.
Great organizational opportunity to make a team of contact people per office/department. Love the ability to use other apps with it.
The screen sharing works like a charm, adding multiple to a call is easy and efficient. This will help any organization stay in touch with their employees.
It has been pretty good. Kind of brought about by necessity because of COVID, but has made it easier to succeed as a team despite being distanced from one another.
I use this software almost every hour and it's super easy to use. The fact you can share your screen with someone without needing to be in the call in my eyes is brilliant.
Microsoft Teams has a user friendly interface and excellent call quality. It was easy for our team to adopt and has been a useful tool since implementation.
In Conclusion, Microsoft Teams is an impressive option that I rely on due to its capabilities as well as the peace of mind its security provides especially with the price tag it comes with.
Customer support is really good, I only had the need for them couple times and they were able to help me very quickly.
It has been an amazing platform for all our educational needs. This is probably the best product that a university or school can invest in especially during this pandemic situation.
When video is being used and when a different background is used and when the person moves it looks very fake and weird.
Overall MS Teams is a very good software with amazing features and amazing customer support.
It has bad connection when working remotely. With a team of 30 on one call, we were getting every other word in and it made meeting ineffective.
Everything is extremely user friendly, with a nice graphical interface and all the other added integrated features are really a nice bonus too.
The most frustrating part is that teams can crash if there are too many people on at once.
It has been great for sharing documents, doing presentations and it has been a great tool for keeping up with interdepartmental communication.
Threads can become confusing. Replies can get lost in larger messaging groups and conversations confused on the threads layout.
Great platform, user interface is user friendly and easy to follow. Many features like file sharing, wiki and many more which super helpful for every teams on the company.
I like the great number of functionalities in the software. The amount of security built into the software is relieving.
Great integration with other working tools such as calendar, email. Great voice quality when calling.
Great organizational opportunity to make a team of contact people per office/department. Love the ability to use other apps with it.
The screen sharing works like a charm, adding multiple to a call is easy and efficient. This will help any organization stay in touch with their employees.
It has been pretty good. Kind of brought about by necessity because of COVID, but has made it easier to succeed as a team despite being distanced from one another.
I use this software almost every hour and it's super easy to use. The fact you can share your screen with someone without needing to be in the call in my eyes is brilliant.
Microsoft Teams has a user friendly interface and excellent call quality. It was easy for our team to adopt and has been a useful tool since implementation.
In Conclusion, Microsoft Teams is an impressive option that I rely on due to its capabilities as well as the peace of mind its security provides especially with the price tag it comes with.
Customer support is really good, I only had the need for them couple times and they were able to help me very quickly.
It has been an amazing platform for all our educational needs. This is probably the best product that a university or school can invest in especially during this pandemic situation.
When video is being used and when a different background is used and when the person moves it looks very fake and weird.
Overall MS Teams is a very good software with amazing features and amazing customer support.
It has bad connection when working remotely. With a team of 30 on one call, we were getting every other word in and it made meeting ineffective.
Everything is extremely user friendly, with a nice graphical interface and all the other added integrated features are really a nice bonus too.
The most frustrating part is that teams can crash if there are too many people on at once.
It has been great for sharing documents, doing presentations and it has been a great tool for keeping up with interdepartmental communication.
Threads can become confusing. Replies can get lost in larger messaging groups and conversations confused on the threads layout.
Great platform, user interface is user friendly and easy to follow. Many features like file sharing, wiki and many more which super helpful for every teams on the company.
I like the great number of functionalities in the software. The amount of security built into the software is relieving.
Great integration with other working tools such as calendar, email. Great voice quality when calling.
Great organizational opportunity to make a team of contact people per office/department. Love the ability to use other apps with it.
The screen sharing works like a charm, adding multiple to a call is easy and efficient. This will help any organization stay in touch with their employees.
It has been pretty good. Kind of brought about by necessity because of COVID, but has made it easier to succeed as a team despite being distanced from one another.
I use this software almost every hour and it's super easy to use. The fact you can share your screen with someone without needing to be in the call in my eyes is brilliant.
Microsoft Teams has a user friendly interface and excellent call quality. It was easy for our team to adopt and has been a useful tool since implementation.
In Conclusion, Microsoft Teams is an impressive option that I rely on due to its capabilities as well as the peace of mind its security provides especially with the price tag it comes with.
Customer support is really good, I only had the need for them couple times and they were able to help me very quickly.
Webex logo
4.4
6.9K

One app for everything. And everyone.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.3
    Customer support
    4.2
Pros and Cons from Webex users   
avatar
avatar
avatar
+15
Very good, easy to share content, presentation, be able to view participants. Very stable platform, video quality.
Everytime you scroll through the people in the room, all the camera screens have to reload. Half the people in our room have audio problems and it's very ugly to the eye.
Webex has an easy interface and is good with some integrations like outlook. Webex has a good mobile app.
Webex's design is atrocious, and its legacy features live behind separate interfaces—which are somehow even worse than the design of the main UX—that make them incredibly confusing to use.
Overall I think the Webex is a good and I do recommend it as a good video chat software I will definitely be using this soft ware on my laptop.
We have had trouble with the video when everyone first started working from home and opted for audio-only. I have also experience the inability to recorded meetings.
It has features that help you engage with your audience and some nice integration options. Webex has been my go to for many events and has been very successful.
More importantly, I hate how it always starts when I turn on my computer. I've changed my settings many things, but I can not get it to stop booting up when my computer turns on.
Cisco Webex has good functionality, is pretty intuitive to use, and the chat functions work well to ask questions, exchange information and the visual clarity is good.
Excellent web conferencing software suited for industrial users who love their data security and also require best team collaborations.
I love that it allows chatting with individuals during a conference, which is very helpful. The group chats, polls, raise hands; all these features are pretty cool and easy to use.
Webex is a wonderful program that allows you to share you screen and PAUSE your screen during your presentation. This is a wonderful feature that competitors do not have.
Easy to use : no need to install client S/W for meeting, only can invite an attendee by 2 steps. Good quality of vioce : can hear good quality of voice and latency is under 0.2 sec.
The most important thing, as it is with all video conferencing, is the video quality and reliability are top notch.
Webex is really cost effective - there's a great free version. I also love the fact that you don't need to download anything to use it, you can just click on the link in an invite.
It's a great brand to buy and trust. Overall , it is the first best tool for community.
That combined with the comprehensive screen-sharing feature makes it absolutely perfect to perform tech support.
My professor picked WebEx over Zoom because it was better for him to use with his budget and amount of students. WebEx is really good for small meetings with less then 10 people.
Very good, easy to share content, presentation, be able to view participants. Very stable platform, video quality.
Everytime you scroll through the people in the room, all the camera screens have to reload. Half the people in our room have audio problems and it's very ugly to the eye.
Webex has an easy interface and is good with some integrations like outlook. Webex has a good mobile app.
Webex's design is atrocious, and its legacy features live behind separate interfaces—which are somehow even worse than the design of the main UX—that make them incredibly confusing to use.
Overall I think the Webex is a good and I do recommend it as a good video chat software I will definitely be using this soft ware on my laptop.
We have had trouble with the video when everyone first started working from home and opted for audio-only. I have also experience the inability to recorded meetings.
It has features that help you engage with your audience and some nice integration options. Webex has been my go to for many events and has been very successful.
More importantly, I hate how it always starts when I turn on my computer. I've changed my settings many things, but I can not get it to stop booting up when my computer turns on.
Cisco Webex has good functionality, is pretty intuitive to use, and the chat functions work well to ask questions, exchange information and the visual clarity is good.
Excellent web conferencing software suited for industrial users who love their data security and also require best team collaborations.
I love that it allows chatting with individuals during a conference, which is very helpful. The group chats, polls, raise hands; all these features are pretty cool and easy to use.
Webex is a wonderful program that allows you to share you screen and PAUSE your screen during your presentation. This is a wonderful feature that competitors do not have.
Easy to use : no need to install client S/W for meeting, only can invite an attendee by 2 steps. Good quality of vioce : can hear good quality of voice and latency is under 0.2 sec.
The most important thing, as it is with all video conferencing, is the video quality and reliability are top notch.
Webex is really cost effective - there's a great free version. I also love the fact that you don't need to download anything to use it, you can just click on the link in an invite.
It's a great brand to buy and trust. Overall , it is the first best tool for community.
That combined with the comprehensive screen-sharing feature makes it absolutely perfect to perform tech support.
My professor picked WebEx over Zoom because it was better for him to use with his budget and amount of students. WebEx is really good for small meetings with less then 10 people.
Very good, easy to share content, presentation, be able to view participants. Very stable platform, video quality.
Everytime you scroll through the people in the room, all the camera screens have to reload. Half the people in our room have audio problems and it's very ugly to the eye.
Webex has an easy interface and is good with some integrations like outlook. Webex has a good mobile app.
Webex's design is atrocious, and its legacy features live behind separate interfaces—which are somehow even worse than the design of the main UX—that make them incredibly confusing to use.
Overall I think the Webex is a good and I do recommend it as a good video chat software I will definitely be using this soft ware on my laptop.
We have had trouble with the video when everyone first started working from home and opted for audio-only. I have also experience the inability to recorded meetings.
It has features that help you engage with your audience and some nice integration options. Webex has been my go to for many events and has been very successful.
More importantly, I hate how it always starts when I turn on my computer. I've changed my settings many things, but I can not get it to stop booting up when my computer turns on.
Cisco Webex has good functionality, is pretty intuitive to use, and the chat functions work well to ask questions, exchange information and the visual clarity is good.
Excellent web conferencing software suited for industrial users who love their data security and also require best team collaborations.
I love that it allows chatting with individuals during a conference, which is very helpful. The group chats, polls, raise hands; all these features are pretty cool and easy to use.
Webex is a wonderful program that allows you to share you screen and PAUSE your screen during your presentation. This is a wonderful feature that competitors do not have.
Easy to use : no need to install client S/W for meeting, only can invite an attendee by 2 steps. Good quality of vioce : can hear good quality of voice and latency is under 0.2 sec.
The most important thing, as it is with all video conferencing, is the video quality and reliability are top notch.
Webex is really cost effective - there's a great free version. I also love the fact that you don't need to download anything to use it, you can just click on the link in an invite.
It's a great brand to buy and trust. Overall , it is the first best tool for community.
That combined with the comprehensive screen-sharing feature makes it absolutely perfect to perform tech support.
My professor picked WebEx over Zoom because it was better for him to use with his budget and amount of students. WebEx is really good for small meetings with less then 10 people.
LiveAgent logo
4.7
1.5K

Great customer service starts with better help desk software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.7
Pros and Cons from LiveAgent users   
avatar
avatar
avatar
+15
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
Workplace from Meta logo
4.4
1.3K

A simple and secure way to connect your organization.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.2
Pros and Cons from Workplace from Meta users   
avatar
avatar
avatar
+15
I love how easy it is for someone to put their talents on display and how easy it is for me to find them, helped a lot to find great people to partner with.
Don't even use it anymore due to the massive spam and inability to turn off notifications.
Workplace has given me the opportunity to connect with other independent business owners with similar interests and values. It is a secure platform we feel safe sharing motivating content.
I disliked the large amount of notifications that are received from the groups that I participated. This impacts directly on my productivity at work, because it spent a considerable amount of time.
I'm very pleased and happy with this product. It's helping me to stay connected and be productive in all areas online.
Probably the biggest complaint I've heard concerning Workplace is the price as it is a bit on the expensive side for what it does.
I love this product because it is user-friendly and simple to use. Great layout & integrates your groups seamlessly.
Nevertheless, we will still use Workplace as our non-work-related channel. One other critical thing that I dislike about Workplace is the admin platform.
Nice product for communicating events and for people to help get answers to questions. Great for providing sense of community.
The Groups function is perfect for gathering the people in the same project or with the same personal interests. The Orgnization Chart and department details of the people is also very useful.
Ease of use, help manage advertisements/promotions in one place. Good for reaching a wider audience.
It's interface is similar to Facebook social media so it is easy to Use. I really like some of feature like chat feature, it is free and I can connect to all of my co-workers.
Easy to use and great to add young team members and communicate messages effectively- easy file sharing and relevant teams made.
There are a ton of great features as well, like unlimited file storage and integration with Dropbox, that make utilizing Workplace a no-brainer.
Seamless interface that all of my coworkers are already familiar with. Relative ease to rollout.
One of the best moves we've made. Great value for the money if you need the pro features.
This program has been great for our company. We are able to reach many people in our community to keep updated on events.
Finally, something other than Zoom for everything. The price point is pretty good, and offers a lot of features for 4usd/month per person, including file storage, which is really handy.
I love how easy it is for someone to put their talents on display and how easy it is for me to find them, helped a lot to find great people to partner with.
Don't even use it anymore due to the massive spam and inability to turn off notifications.
Workplace has given me the opportunity to connect with other independent business owners with similar interests and values. It is a secure platform we feel safe sharing motivating content.
I disliked the large amount of notifications that are received from the groups that I participated. This impacts directly on my productivity at work, because it spent a considerable amount of time.
I'm very pleased and happy with this product. It's helping me to stay connected and be productive in all areas online.
Probably the biggest complaint I've heard concerning Workplace is the price as it is a bit on the expensive side for what it does.
I love this product because it is user-friendly and simple to use. Great layout & integrates your groups seamlessly.
Nevertheless, we will still use Workplace as our non-work-related channel. One other critical thing that I dislike about Workplace is the admin platform.
Nice product for communicating events and for people to help get answers to questions. Great for providing sense of community.
The Groups function is perfect for gathering the people in the same project or with the same personal interests. The Orgnization Chart and department details of the people is also very useful.
Ease of use, help manage advertisements/promotions in one place. Good for reaching a wider audience.
It's interface is similar to Facebook social media so it is easy to Use. I really like some of feature like chat feature, it is free and I can connect to all of my co-workers.
Easy to use and great to add young team members and communicate messages effectively- easy file sharing and relevant teams made.
There are a ton of great features as well, like unlimited file storage and integration with Dropbox, that make utilizing Workplace a no-brainer.
Seamless interface that all of my coworkers are already familiar with. Relative ease to rollout.
One of the best moves we've made. Great value for the money if you need the pro features.
This program has been great for our company. We are able to reach many people in our community to keep updated on events.
Finally, something other than Zoom for everything. The price point is pretty good, and offers a lot of features for 4usd/month per person, including file storage, which is really handy.
I love how easy it is for someone to put their talents on display and how easy it is for me to find them, helped a lot to find great people to partner with.
Don't even use it anymore due to the massive spam and inability to turn off notifications.
Workplace has given me the opportunity to connect with other independent business owners with similar interests and values. It is a secure platform we feel safe sharing motivating content.
I disliked the large amount of notifications that are received from the groups that I participated. This impacts directly on my productivity at work, because it spent a considerable amount of time.
I'm very pleased and happy with this product. It's helping me to stay connected and be productive in all areas online.
Probably the biggest complaint I've heard concerning Workplace is the price as it is a bit on the expensive side for what it does.
I love this product because it is user-friendly and simple to use. Great layout & integrates your groups seamlessly.
Nevertheless, we will still use Workplace as our non-work-related channel. One other critical thing that I dislike about Workplace is the admin platform.
Nice product for communicating events and for people to help get answers to questions. Great for providing sense of community.
The Groups function is perfect for gathering the people in the same project or with the same personal interests. The Orgnization Chart and department details of the people is also very useful.
Ease of use, help manage advertisements/promotions in one place. Good for reaching a wider audience.
It's interface is similar to Facebook social media so it is easy to Use. I really like some of feature like chat feature, it is free and I can connect to all of my co-workers.
Easy to use and great to add young team members and communicate messages effectively- easy file sharing and relevant teams made.
There are a ton of great features as well, like unlimited file storage and integration with Dropbox, that make utilizing Workplace a no-brainer.
Seamless interface that all of my coworkers are already familiar with. Relative ease to rollout.
One of the best moves we've made. Great value for the money if you need the pro features.
This program has been great for our company. We are able to reach many people in our community to keep updated on events.
Finally, something other than Zoom for everything. The price point is pretty good, and offers a lot of features for 4usd/month per person, including file storage, which is really handy.
Nextiva logo
4.6
746

Simplifying Business Communication

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.6
    Customer support
    4.5
Pros and Cons from Nextiva users   
avatar
avatar
avatar
+15
Overall we're happy that we purchase this camera. It is budget friendly for office like us and it give high quality video and sound.
With this phone service I get many "dead line" calls and spam calls. There is no filter I have found to prevent.
The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.
Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.
The quality of service is unmatched. The app is super easy to use, and keeps me organized.
Just before the porting they misinformed me about the date and and time and the porting was done without my knowledge. First week of the Nextiva phone service was terrible.
The sales and support team were terrific. Price was steady and the equipment they provided was solid.
Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static.
I love this product and it helped save our business during the Covid-19 lockdowns.
Our phones are solid and adding Analytics was a great addition to our overall service.
I like the quick responsiveness of their "click-to-call" system that's integrated with Salesforce and the ability to chat with other members on the network through the desktop app.
I like how I have full control over all aspects of the system such as assigning numbers, forwarding, setting business hours, having multiple voicemail greetings, setting up the call flows, etc.
Nextiva is easy to use and is a significant cost savings over the alternatives.
Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.
Price made this options a great value. The sales process was fairly quick.
Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM.
Decent onboarding, good support. Overall decent, just high added fees.
Interface is okay, there are better products our there for less money and a better interface.
Overall we're happy that we purchase this camera. It is budget friendly for office like us and it give high quality video and sound.
With this phone service I get many "dead line" calls and spam calls. There is no filter I have found to prevent.
The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.
Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.
The quality of service is unmatched. The app is super easy to use, and keeps me organized.
Just before the porting they misinformed me about the date and and time and the porting was done without my knowledge. First week of the Nextiva phone service was terrible.
The sales and support team were terrific. Price was steady and the equipment they provided was solid.
Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static.
I love this product and it helped save our business during the Covid-19 lockdowns.
Our phones are solid and adding Analytics was a great addition to our overall service.
I like the quick responsiveness of their "click-to-call" system that's integrated with Salesforce and the ability to chat with other members on the network through the desktop app.
I like how I have full control over all aspects of the system such as assigning numbers, forwarding, setting business hours, having multiple voicemail greetings, setting up the call flows, etc.
Nextiva is easy to use and is a significant cost savings over the alternatives.
Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.
Price made this options a great value. The sales process was fairly quick.
Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM.
Decent onboarding, good support. Overall decent, just high added fees.
Interface is okay, there are better products our there for less money and a better interface.
Overall we're happy that we purchase this camera. It is budget friendly for office like us and it give high quality video and sound.
With this phone service I get many "dead line" calls and spam calls. There is no filter I have found to prevent.
The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.
Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.
The quality of service is unmatched. The app is super easy to use, and keeps me organized.
Just before the porting they misinformed me about the date and and time and the porting was done without my knowledge. First week of the Nextiva phone service was terrible.
The sales and support team were terrific. Price was steady and the equipment they provided was solid.
Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static.
I love this product and it helped save our business during the Covid-19 lockdowns.
Our phones are solid and adding Analytics was a great addition to our overall service.
I like the quick responsiveness of their "click-to-call" system that's integrated with Salesforce and the ability to chat with other members on the network through the desktop app.
I like how I have full control over all aspects of the system such as assigning numbers, forwarding, setting business hours, having multiple voicemail greetings, setting up the call flows, etc.
Nextiva is easy to use and is a significant cost savings over the alternatives.
Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.
Price made this options a great value. The sales process was fairly quick.
Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM.
Decent onboarding, good support. Overall decent, just high added fees.
Interface is okay, there are better products our there for less money and a better interface.
Userlike logo
4.6
646

Live chat and customer messaging for businesses of all sizes

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.6
Pros and Cons from Userlike users   
avatar
+15
Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.
Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.
But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.
Used this solution on a few websites that i run now. Great initial product with the opportunity to grow into its higher tiers.
Some limited features on trial period. Somehow restritcted statistics.
Nice Styling options, fair price packages for premium. Client liked it from the beginning.
Ease of use, ability to fine tune, intergration to other platforms.
I am very pleased with the tool. Elegant and professional.
I just absolutely love it. So easy and quick to set up.
I loved how you the messages are forwarded to my email incase I am not on the userlike site.
It was well designed and has an excellent backup system.
It is easy to use and very easy to integrate in your website/system/software.
Easiness of use, user friendly and fast response.
I'm resolving help desk interactivity between customer and sales.
Their knowledige is not limited to building tools, they also know very well how to use it: very helpful and fast support by chat.
Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.
Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.
But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.
Used this solution on a few websites that i run now. Great initial product with the opportunity to grow into its higher tiers.
Some limited features on trial period. Somehow restritcted statistics.
Nice Styling options, fair price packages for premium. Client liked it from the beginning.
Ease of use, ability to fine tune, intergration to other platforms.
I am very pleased with the tool. Elegant and professional.
I just absolutely love it. So easy and quick to set up.
I loved how you the messages are forwarded to my email incase I am not on the userlike site.
It was well designed and has an excellent backup system.
It is easy to use and very easy to integrate in your website/system/software.
Easiness of use, user friendly and fast response.
I'm resolving help desk interactivity between customer and sales.
Their knowledige is not limited to building tools, they also know very well how to use it: very helpful and fast support by chat.
Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.
Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.
But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.
Used this solution on a few websites that i run now. Great initial product with the opportunity to grow into its higher tiers.
Some limited features on trial period. Somehow restritcted statistics.
Nice Styling options, fair price packages for premium. Client liked it from the beginning.
Ease of use, ability to fine tune, intergration to other platforms.
I am very pleased with the tool. Elegant and professional.
I just absolutely love it. So easy and quick to set up.
I loved how you the messages are forwarded to my email incase I am not on the userlike site.
It was well designed and has an excellent backup system.
It is easy to use and very easy to integrate in your website/system/software.
Easiness of use, user friendly and fast response.
I'm resolving help desk interactivity between customer and sales.
Their knowledige is not limited to building tools, they also know very well how to use it: very helpful and fast support by chat.
RingCentral MVP logo
4.2
1.1K

RingCentral MVP - Message, Video, Phone

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    4.3
    Customer support
    4.0
Pros and Cons from RingCentral MVP users   
avatar
+15
I like the ability to video chat. Being a company of nearly 1000 people calls for a lot of meetings and we recently transitioned from LifeSize which has been nice.
That's been my experience lately, which can be a pain if I inadvertently forget to open the application when I'm supposed to be called.
This is great phone solution company, competitively priced, industry leading ease of use for its customers, and very responsive and helpful support.
The reporting is what I dislike most about RingCentral, it is very limited and often delayed or incorrect.
It's very user friendly, they have great customer service. Our company has their own account manager which happens to be very helpful.
When tasks are assigned to people, they quickly get lost among all the messages that are posted after the assigned-task notification.
With the seamless integration with Office 365 and with Salesforce we are really well positioned to automate more while providing an excellent experience for our customers.
I hate everything about this company at this point.
Our overall experience has been great. For the most it's been great to utilize.
Extensions and mobile phone abilities. Very reliable and great support.
The best part of RingCentral is the ease of use and the customization of the dial plan. I can customize my dial plan for when I am in or out of the office, or on vacation in one simple click.
I like how they are staying ahead of the competition with the updates and ease of use. It makes things very easy for us to use at the office and is very convenient.
Good options for multiple office environments, video conferencing is good and allows you to import files to store on cloud and fax out of the app.
Easy to use and customer service is always helpful. Great app for your mobile phone.
The ease of use between being able to have the app on my phone or desktop. I am able to seamlessly answer calls through my mobile device even if I am out of the office.
We can schedule calls and have them integrated with TEAMS too, so it makes our SharePoint facility a great place for collaborating with our Partners globally.
Users got used to RingCentral very quickly and were excited for a different system of communication. The future needs of our company will be met with RingCentral.
This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved.
I like the ability to video chat. Being a company of nearly 1000 people calls for a lot of meetings and we recently transitioned from LifeSize which has been nice.
That's been my experience lately, which can be a pain if I inadvertently forget to open the application when I'm supposed to be called.
This is great phone solution company, competitively priced, industry leading ease of use for its customers, and very responsive and helpful support.
The reporting is what I dislike most about RingCentral, it is very limited and often delayed or incorrect.
It's very user friendly, they have great customer service. Our company has their own account manager which happens to be very helpful.
When tasks are assigned to people, they quickly get lost among all the messages that are posted after the assigned-task notification.
With the seamless integration with Office 365 and with Salesforce we are really well positioned to automate more while providing an excellent experience for our customers.
I hate everything about this company at this point.
Our overall experience has been great. For the most it's been great to utilize.
Extensions and mobile phone abilities. Very reliable and great support.
The best part of RingCentral is the ease of use and the customization of the dial plan. I can customize my dial plan for when I am in or out of the office, or on vacation in one simple click.
I like how they are staying ahead of the competition with the updates and ease of use. It makes things very easy for us to use at the office and is very convenient.
Good options for multiple office environments, video conferencing is good and allows you to import files to store on cloud and fax out of the app.
Easy to use and customer service is always helpful. Great app for your mobile phone.
The ease of use between being able to have the app on my phone or desktop. I am able to seamlessly answer calls through my mobile device even if I am out of the office.
We can schedule calls and have them integrated with TEAMS too, so it makes our SharePoint facility a great place for collaborating with our Partners globally.
Users got used to RingCentral very quickly and were excited for a different system of communication. The future needs of our company will be met with RingCentral.
This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved.
I like the ability to video chat. Being a company of nearly 1000 people calls for a lot of meetings and we recently transitioned from LifeSize which has been nice.
That's been my experience lately, which can be a pain if I inadvertently forget to open the application when I'm supposed to be called.
This is great phone solution company, competitively priced, industry leading ease of use for its customers, and very responsive and helpful support.
The reporting is what I dislike most about RingCentral, it is very limited and often delayed or incorrect.
It's very user friendly, they have great customer service. Our company has their own account manager which happens to be very helpful.
When tasks are assigned to people, they quickly get lost among all the messages that are posted after the assigned-task notification.
With the seamless integration with Office 365 and with Salesforce we are really well positioned to automate more while providing an excellent experience for our customers.
I hate everything about this company at this point.
Our overall experience has been great. For the most it's been great to utilize.
Extensions and mobile phone abilities. Very reliable and great support.
The best part of RingCentral is the ease of use and the customization of the dial plan. I can customize my dial plan for when I am in or out of the office, or on vacation in one simple click.
I like how they are staying ahead of the competition with the updates and ease of use. It makes things very easy for us to use at the office and is very convenient.
Good options for multiple office environments, video conferencing is good and allows you to import files to store on cloud and fax out of the app.
Easy to use and customer service is always helpful. Great app for your mobile phone.
The ease of use between being able to have the app on my phone or desktop. I am able to seamlessly answer calls through my mobile device even if I am out of the office.
We can schedule calls and have them integrated with TEAMS too, so it makes our SharePoint facility a great place for collaborating with our Partners globally.
Users got used to RingCentral very quickly and were excited for a different system of communication. The future needs of our company will be met with RingCentral.
This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved.
NetSuite logo

NetSuite

4.1
1.4K

The World’s Leading, Most Deployed Cloud ERP Solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    3.8
    Features
    4.1
    Customer support
    3.7
Pros and Cons from NetSuite users   
avatar
+15
The best part of the software is that you You can download data for any period that you desire. It provides with a very user-friendly dashboard and the ease of accounting is also there.
My advice for those scoping out Netsuite is seriously analyze your business requirements and then advocate the hell for them in the scoping or implementation phases.
It's ability to allow the user to customise the report by adding data field(s) which is great as we do not always need to go behind IT Professional asking for help.
Please do your research before you find yourself stuck in a contract with a bunch of misleading employees that won't even respond to your email or try to address your concerns.
The ability to customize just about anything your organization wants is rewarding. And if you are willing to spend, you can have your system fit your business processes like a glove.
I hate the reporting functionality, avoid it if I can. Might be that I don't really understand its uses.
We were fortunate enough to use a trained consultant to do the implementation and now we have a fantastic solution even through getting there was not smooth sailing.
Lack of direct integration to the PSA tool. We struggled with bringing all of the contract details into the PSA and associated project.
In all cases, the ability to customize to unique business needs, far beyond something like Quickbooks or Microsoft Dynamics, is fantastic.
And when you realise that a lot of what you are paying for is really very poor and that you have to buy additional software/SAAS to make up for it's shortcomings, it is even more expensive.
It makes certain things accounting wise very automated and easy. Integration features are amazing.
It still has the same old clunky "out of date" UI, very limited change is made in their annual updates - it remains very dated and Netsuite never address the key lack of functionality.
Software is very easy to use so suitable for all staff not just office based staff. Software is so powerful that you can use it for invoicing, customer support, CRM and Shopping carts.
The customer support is horrible. You can call your Account Executive and it takes days, weeks or months to get results.
I use it on a daily basis and its very useful for quick reports and billing. I find it very helpful when I have to raise a large number invoices at one go through the upload.
I am sometimes disappointed with the "out of the box" product, meaning there are some things that I would think are standard, but they end up costing more.
Really good for accounting and easy to use the basic features.
Perfect for Subscription and SaaS Model Businesses.
The best part of the software is that you You can download data for any period that you desire. It provides with a very user-friendly dashboard and the ease of accounting is also there.
My advice for those scoping out Netsuite is seriously analyze your business requirements and then advocate the hell for them in the scoping or implementation phases.
It's ability to allow the user to customise the report by adding data field(s) which is great as we do not always need to go behind IT Professional asking for help.
Please do your research before you find yourself stuck in a contract with a bunch of misleading employees that won't even respond to your email or try to address your concerns.
The ability to customize just about anything your organization wants is rewarding. And if you are willing to spend, you can have your system fit your business processes like a glove.
I hate the reporting functionality, avoid it if I can. Might be that I don't really understand its uses.
We were fortunate enough to use a trained consultant to do the implementation and now we have a fantastic solution even through getting there was not smooth sailing.
Lack of direct integration to the PSA tool. We struggled with bringing all of the contract details into the PSA and associated project.
In all cases, the ability to customize to unique business needs, far beyond something like Quickbooks or Microsoft Dynamics, is fantastic.
And when you realise that a lot of what you are paying for is really very poor and that you have to buy additional software/SAAS to make up for it's shortcomings, it is even more expensive.
It makes certain things accounting wise very automated and easy. Integration features are amazing.
It still has the same old clunky "out of date" UI, very limited change is made in their annual updates - it remains very dated and Netsuite never address the key lack of functionality.
Software is very easy to use so suitable for all staff not just office based staff. Software is so powerful that you can use it for invoicing, customer support, CRM and Shopping carts.
The customer support is horrible. You can call your Account Executive and it takes days, weeks or months to get results.
I use it on a daily basis and its very useful for quick reports and billing. I find it very helpful when I have to raise a large number invoices at one go through the upload.
I am sometimes disappointed with the "out of the box" product, meaning there are some things that I would think are standard, but they end up costing more.
Really good for accounting and easy to use the basic features.
Perfect for Subscription and SaaS Model Businesses.
The best part of the software is that you You can download data for any period that you desire. It provides with a very user-friendly dashboard and the ease of accounting is also there.
My advice for those scoping out Netsuite is seriously analyze your business requirements and then advocate the hell for them in the scoping or implementation phases.
It's ability to allow the user to customise the report by adding data field(s) which is great as we do not always need to go behind IT Professional asking for help.
Please do your research before you find yourself stuck in a contract with a bunch of misleading employees that won't even respond to your email or try to address your concerns.
The ability to customize just about anything your organization wants is rewarding. And if you are willing to spend, you can have your system fit your business processes like a glove.
I hate the reporting functionality, avoid it if I can. Might be that I don't really understand its uses.
We were fortunate enough to use a trained consultant to do the implementation and now we have a fantastic solution even through getting there was not smooth sailing.
Lack of direct integration to the PSA tool. We struggled with bringing all of the contract details into the PSA and associated project.
In all cases, the ability to customize to unique business needs, far beyond something like Quickbooks or Microsoft Dynamics, is fantastic.
And when you realise that a lot of what you are paying for is really very poor and that you have to buy additional software/SAAS to make up for it's shortcomings, it is even more expensive.
It makes certain things accounting wise very automated and easy. Integration features are amazing.
It still has the same old clunky "out of date" UI, very limited change is made in their annual updates - it remains very dated and Netsuite never address the key lack of functionality.
Software is very easy to use so suitable for all staff not just office based staff. Software is so powerful that you can use it for invoicing, customer support, CRM and Shopping carts.
The customer support is horrible. You can call your Account Executive and it takes days, weeks or months to get results.
I use it on a daily basis and its very useful for quick reports and billing. I find it very helpful when I have to raise a large number invoices at one go through the upload.
I am sometimes disappointed with the "out of the box" product, meaning there are some things that I would think are standard, but they end up costing more.
Really good for accounting and easy to use the basic features.
Perfect for Subscription and SaaS Model Businesses.
GoTo Connect logo
4.5
659

The first-ever truly unified voice and video solution.

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.6
Pros and Cons from GoTo Connect users   
avatar
avatar
avatar
+15
Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.
Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.
I love that its simple and clean interface. I love that I can use it to call Worldwide.
Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.
Nothing at this time that I dislike about this software.
We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization.
Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you.
Its a good service for the price. I like the phone they provided.
I would recommend GoToConnect as a reliable soft phone app. I have not had any issues with using the applications.
Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless.
I have always had a great experience when using GoToConnect.
The pricing of the service is better than what we came from.
While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple.
Customer service is one of my very favorite reasons why we are still with them. We have some unique deployment features we needed and Jive was able to accommodate almost all of them.
Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features.
It was quick and easy, even when directing calls to different parts of the country.
GoToConnect is easy enough to integrate and use that I feel almost anyone can use it.
Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.
Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.
I love that its simple and clean interface. I love that I can use it to call Worldwide.
Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.
Nothing at this time that I dislike about this software.
We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization.
Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you.
Its a good service for the price. I like the phone they provided.
I would recommend GoToConnect as a reliable soft phone app. I have not had any issues with using the applications.
Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless.
I have always had a great experience when using GoToConnect.
The pricing of the service is better than what we came from.
While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple.
Customer service is one of my very favorite reasons why we are still with them. We have some unique deployment features we needed and Jive was able to accommodate almost all of them.
Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features.
It was quick and easy, even when directing calls to different parts of the country.
GoToConnect is easy enough to integrate and use that I feel almost anyone can use it.
Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.
Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.
I love that its simple and clean interface. I love that I can use it to call Worldwide.
Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.
Nothing at this time that I dislike about this software.
We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization.
Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you.
Its a good service for the price. I like the phone they provided.
I would recommend GoToConnect as a reliable soft phone app. I have not had any issues with using the applications.
Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless.
I have always had a great experience when using GoToConnect.
The pricing of the service is better than what we came from.
While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple.
Customer service is one of my very favorite reasons why we are still with them. We have some unique deployment features we needed and Jive was able to accommodate almost all of them.
Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features.
It was quick and easy, even when directing calls to different parts of the country.
GoToConnect is easy enough to integrate and use that I feel almost anyone can use it.
Livestorm logo
4.7
391

Engage your audience with better video communication

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.7
    Features
    4.4
    Customer support
    4.5
Pros and Cons from Livestorm users   
avatar
avatar
+15
My overall experience with Livestorm is great and I really appreciate its easy of use. I think it's a great solution for those companies interested in hosting webinars for their audiences.
Of course NO CUTOMER SERVICE was answering my complaints except only one hour before the webinar to tell me that it wasnt a fixable problem.
Attendees of our events had such positive feedback on the quality and ease of use of the tool. They knew where everything was to engage well with the tool.
The user is forced to an external survey which loses 100% of the user tracking data making the follow up very weak. If the tool is to be used in any way to drive biz dev, this is likely a bad option.
Livestorm was an easy choice. At Highlight, we deliver bi-weekly webinars to our community and each and everyone has been successful and well-received.
We would never concider other platform unless we will get out of the participants limit. It's a pity that it has limited participants and the limit is too low (1000 max).
I did easily 20 hours of research and for the cost and what this offers this is truly better then even the most popular platforms out there with more brand recognition.
ALSO, it is extremely EXPENSIVE, has no cost flexibility, if you need only one month webinar with more than 250 subscribers you have to pay for the whole year.
With up to 6 video streams we can have panels which have been great. We can also profile the panelists (guest speakers) on the registration page which is nice.
Very happy with the experience so far and I personally recommend it to other people in my network.
We loved the stage feature and the easy of use. Great to play video and record the session.
Great platform, easy to use and support has been fairly responsive.
I also love how comprehensive the result reporting is. I haven't yet tried any integration, so can't say anything about it.
Great experience, easy to use and friendly support staff.
Simple and Friendly UI, diverse outreach and landing page setup options, high-quality video, easy to administrate and host.
The experience for the attendees it's just perfect. It doesn't require to instal any software on their side.
It has everything we actually needed - separate chat and Q&A tabs, enough 'places' for speakers, ease of sharing & showing media, ease of importing paid participants through Zapier.
Very good value for the price, easy to use, intuitive.
My overall experience with Livestorm is great and I really appreciate its easy of use. I think it's a great solution for those companies interested in hosting webinars for their audiences.
Of course NO CUTOMER SERVICE was answering my complaints except only one hour before the webinar to tell me that it wasnt a fixable problem.
Attendees of our events had such positive feedback on the quality and ease of use of the tool. They knew where everything was to engage well with the tool.
The user is forced to an external survey which loses 100% of the user tracking data making the follow up very weak. If the tool is to be used in any way to drive biz dev, this is likely a bad option.
Livestorm was an easy choice. At Highlight, we deliver bi-weekly webinars to our community and each and everyone has been successful and well-received.
We would never concider other platform unless we will get out of the participants limit. It's a pity that it has limited participants and the limit is too low (1000 max).
I did easily 20 hours of research and for the cost and what this offers this is truly better then even the most popular platforms out there with more brand recognition.
ALSO, it is extremely EXPENSIVE, has no cost flexibility, if you need only one month webinar with more than 250 subscribers you have to pay for the whole year.
With up to 6 video streams we can have panels which have been great. We can also profile the panelists (guest speakers) on the registration page which is nice.
Very happy with the experience so far and I personally recommend it to other people in my network.
We loved the stage feature and the easy of use. Great to play video and record the session.
Great platform, easy to use and support has been fairly responsive.
I also love how comprehensive the result reporting is. I haven't yet tried any integration, so can't say anything about it.
Great experience, easy to use and friendly support staff.
Simple and Friendly UI, diverse outreach and landing page setup options, high-quality video, easy to administrate and host.
The experience for the attendees it's just perfect. It doesn't require to instal any software on their side.
It has everything we actually needed - separate chat and Q&A tabs, enough 'places' for speakers, ease of sharing & showing media, ease of importing paid participants through Zapier.
Very good value for the price, easy to use, intuitive.
My overall experience with Livestorm is great and I really appreciate its easy of use. I think it's a great solution for those companies interested in hosting webinars for their audiences.
Of course NO CUTOMER SERVICE was answering my complaints except only one hour before the webinar to tell me that it wasnt a fixable problem.
Attendees of our events had such positive feedback on the quality and ease of use of the tool. They knew where everything was to engage well with the tool.
The user is forced to an external survey which loses 100% of the user tracking data making the follow up very weak. If the tool is to be used in any way to drive biz dev, this is likely a bad option.
Livestorm was an easy choice. At Highlight, we deliver bi-weekly webinars to our community and each and everyone has been successful and well-received.
We would never concider other platform unless we will get out of the participants limit. It's a pity that it has limited participants and the limit is too low (1000 max).
I did easily 20 hours of research and for the cost and what this offers this is truly better then even the most popular platforms out there with more brand recognition.
ALSO, it is extremely EXPENSIVE, has no cost flexibility, if you need only one month webinar with more than 250 subscribers you have to pay for the whole year.
With up to 6 video streams we can have panels which have been great. We can also profile the panelists (guest speakers) on the registration page which is nice.
Very happy with the experience so far and I personally recommend it to other people in my network.
We loved the stage feature and the easy of use. Great to play video and record the session.
Great platform, easy to use and support has been fairly responsive.
I also love how comprehensive the result reporting is. I haven't yet tried any integration, so can't say anything about it.
Great experience, easy to use and friendly support staff.
Simple and Friendly UI, diverse outreach and landing page setup options, high-quality video, easy to administrate and host.
The experience for the attendees it's just perfect. It doesn't require to instal any software on their side.
It has everything we actually needed - separate chat and Q&A tabs, enough 'places' for speakers, ease of sharing & showing media, ease of importing paid participants through Zapier.
Very good value for the price, easy to use, intuitive.
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4.6
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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.6
Pros and Cons from Ringover users   
avatar
avatar
+15
Integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.
Absolutely awful, disgusted in the service in which they provided.
The system is very easy to use. The quality of the connections has been great.
Or maybe you do, because that is what you understand from your website. Regardless, all your follow ups literally ignored my replies.
Ringover's all-in-one platform, advanced features, and intuitive user interface make it a comprehensive and powerful communication solution for businesses of all sizes.
Sometimes it occurs some errors on recognising the devices i use has headphones.
For now, the solution for me. Thank you to Ringover for listening to me and providing a solution.
Currently having to pay in euros, which is a very minor issue.
Ringover is a Call Monitoring app that is very ease to use. That offers a lot of professional feaures and amazing repport.
Outstanding quality and ease of use, great customer service.
Using this software having fantastic exprince.
Excellent Product With Great Customer Service.
It was very easy very helpful and the workers are easy to talk to helped me threw things I didn’t u derstand.
My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.
But the quality is much better. No complicated pricing plans or VOIP device requirement.
Rapidity and efficent, thanks to Ringover, very good service. I'll download app version to do my job from my smartphone.
Its ease of use, intuitive tool, not complicated at all.
While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.
Integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.
Absolutely awful, disgusted in the service in which they provided.
The system is very easy to use. The quality of the connections has been great.
Or maybe you do, because that is what you understand from your website. Regardless, all your follow ups literally ignored my replies.
Ringover's all-in-one platform, advanced features, and intuitive user interface make it a comprehensive and powerful communication solution for businesses of all sizes.
Sometimes it occurs some errors on recognising the devices i use has headphones.
For now, the solution for me. Thank you to Ringover for listening to me and providing a solution.
Currently having to pay in euros, which is a very minor issue.
Ringover is a Call Monitoring app that is very ease to use. That offers a lot of professional feaures and amazing repport.
Outstanding quality and ease of use, great customer service.
Using this software having fantastic exprince.
Excellent Product With Great Customer Service.
It was very easy very helpful and the workers are easy to talk to helped me threw things I didn’t u derstand.
My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.
But the quality is much better. No complicated pricing plans or VOIP device requirement.
Rapidity and efficent, thanks to Ringover, very good service. I'll download app version to do my job from my smartphone.
Its ease of use, intuitive tool, not complicated at all.
While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.
Integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.
Absolutely awful, disgusted in the service in which they provided.
The system is very easy to use. The quality of the connections has been great.
Or maybe you do, because that is what you understand from your website. Regardless, all your follow ups literally ignored my replies.
Ringover's all-in-one platform, advanced features, and intuitive user interface make it a comprehensive and powerful communication solution for businesses of all sizes.
Sometimes it occurs some errors on recognising the devices i use has headphones.
For now, the solution for me. Thank you to Ringover for listening to me and providing a solution.
Currently having to pay in euros, which is a very minor issue.
Ringover is a Call Monitoring app that is very ease to use. That offers a lot of professional feaures and amazing repport.
Outstanding quality and ease of use, great customer service.
Using this software having fantastic exprince.
Excellent Product With Great Customer Service.
It was very easy very helpful and the workers are easy to talk to helped me threw things I didn’t u derstand.
My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.
But the quality is much better. No complicated pricing plans or VOIP device requirement.
Rapidity and efficent, thanks to Ringover, very good service. I'll download app version to do my job from my smartphone.
Its ease of use, intuitive tool, not complicated at all.
While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.