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Intalk.io
Break All Communication Barriers with intalk.io
Intalk.io Reviews
Rating criteria
Reviews by rating
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Pros and cons
Vikrant J.
CRM Project Leader
Vikrant J.
CRM Project Leader
13 reviews
Recommended
Kajal S.
Real Estate, 501-1,000 employees
Used weekly for less than 6 months
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A go to application, as it very easy going app and let's you understand everything on an conventional way.
The call recording feature is one of the best as it doesn't let's you miss out on anything so a must give it a try application.
The call routing feature sometimes gets looped within few agents and doesn't goes to all.
vidhi d.
Construction, 501-1,000 employees
Used daily for 1-2 years
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Call recording, data dialing ,caller id are useful feature
Dialing the contact with copy paste option is likely helpful ,easy to use and learn
Connectivity is too low ,page gets error too often , dial pad should be working efficiently , call disposal is not working and options should be more specific
Purnima T.
Real Estate, 11-50 employees
Used daily for 2+ years
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User friendly with multiple monitoring features
Unnecessary downtime observed and resolve TAT is high sometimes
Nitesh S.
Hospital & Health Care, 201-500 employees
Used daily for 2+ years
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Fantastic it's been great using this tool from years n without any hassle n very limited outage application delivered all the business needs
Dashboard kpi analysis tool, other Features like lead management , CRM Integration
All are good there is no bad feedback where they need improvement
Ranjeet G.
Accounting, 501-1,000 employees
Used daily for 1-2 years
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Overall, We are happy with intalk service.
Cloud Solution, Automatic Data Backup, Support from founders, Customer first approach
Delays in implementation! Getting new changes done takes some time
Verified reviewer
Marketing and Advertising, 11-50 employees
Used weekly for 1-2 years
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We have established a process and a great partnership with the product and team intalk.io. So going smooth.
intalk.io is a great fit when you are just starting out to grow and scale your customer service - contact center operations. It integrates well with the ecosystem and hence delivering personalised service is easier. My team finds it easy to use and we have seen regular updates and new product functionalities being released.
There were initial hiccups like in every project but then we defined a process that has helped us evolve and scale. Looking forward to more integrated analytics-based capabilities.
Mukhtar A.
Restaurants, 5,001-10,000 employees
Used monthly for 2+ years
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Awesome, Excellent
Dashboard and reporting, excellent UI and UX
Ease to use and plugins are available for integration.
Vikrant J.
Food & Beverages, 10,001+ employees
Used daily for 6-12 months
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I have tried many other telephony, but this is absolutely the best. Easy to config and start as soon as you want for your business. Also, have already diff modules in place which will help you to execute your project in a timely manner. Anyone can config very easily and sample to use this tool for end-users it's not my personal opinion all of these based on my team feedback.
Easy to use and config in any ticketing tool very short frame of time. Can start this software within a very nominal time frame along with multiple things that are already available in this dialer. This helps users further decisions on time based on business requirements.
Ajay A.
Outsourcing/Offshoring, 51-200 employees
Used daily for 1-2 years
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Great
Ease of use, report is great. The team likes it
Availability of intalk team. Intalk needs a larger team to customise solutions
Faisal S.
Computer Software, 11-50 employees
Used daily for less than 6 months
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It’s excellent product with prompt after sales support
User friendly and flexible , scalable, UI is good
Report builder is not there and need to have more partners
Rahul M.
Research, 201-500 employees
Used daily for less than 6 months
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Its Good for Sales and with a Security inbuilt it.
Fail2Ban included and less Call Lag compare with other Product.
No cons were added to this review
Virendra Singh B.
Government Relations, 201-500 employees
Used daily for 2+ years
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goog to go
Easy and value for cost. we are using this for govt call center and currently best features has been introduced by Agami
No cons were added to this review
Renju R.
Computer Software, 201-500 employees
Used daily for 2+ years
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Last 3+ years multiple implementation serving many government call centers.
Easy to use, very less transition time required for anybody to migrate to Intalk. Excellent support, Highly customizable, truly Omni Channel, Very futuristic road map.
CSAT reporting can be improvised, I believe default reports in CSAT is limited.
Thanks for your feedback. This is very motivating.
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