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ITC Cloud Logo

ITC Cloud

Business Communication. Simplified.

(1)

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ITC Cloud Features

Features Summary

Functionality

4.6

/5

7

Total features

29

7 categories

ITC Cloud features

Activity Dashboard
Activity Tracking
Alerts/Notifications
Call Center Management
Call Monitoring
Call Recording
Call Routing
Call Tracking

Common features of Collaboration software

@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Assignment Management
Brainstorming

Price starts from

19.99

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Contenders comparison

Functionality

4.6

/5

7

Price starts from

19.99

/user

Per month

learn more

Total Features

29

Unique features

  • IVR/Voice Recognition

  • Call Transfer

  • Real-Time Reporting

  • Virtual Voicemail

Functionality

4.5

/5

13.8K

Price starts from

14.99

/user

Per month

learn more

Total Features

104

Features in Common

12

Unique features

  • Customizable Templates

  • Search/Filter

  • AI/Machine Learning

  • Automatic Transcription

Functionality

4.4

/5

11.5K

Price starts from

14

/user

Per month

learn more

Total Features

105

Features in Common

14

Unique features

  • Discussions/Forums

  • Survey/Poll Management

  • Agenda Management

  • Automatic Transcription

Common ITC Cloud comparisons

Reviewers who mentioned features said:

TP
AvatarImg

Tim P.

Banking, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Good concept but clunky

Reviewed 7 months ago

Getting my business line set up was a breeze, support and install was great. Even when I had issues, the support was great and handled quickly. Messaging was difficult. Hard to organize the messages, I couldn't save the number as a "contact", so instead of having a listing of recognizable names to browse through the messages, it's only their associated numbers. There's no search function in the messaging platform to easily find conversations you want to re-visit. Sometimes I'd have 1 person I'm messaging with, and it'll appear in the messaging center in 3 different text threads.

Pros

I liked the idea of having a dedicated business line that I could call/text from, either from my work or away from my office via the mobile app. That way I am not relying on my personal number for business communications.

Cons

The phone quality was poor. It was hit or miss whether I'd have a reliable conversation or not. Too many instances of "hello? hello are you there?" where I would have to hang up and call back from my personal phone.

BR
AvatarImg

Barry R.

Gambling & Casinos, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome Company

Reviewed 6 months ago
Pros

Very easy to use and learn for employees.

Cons

Not that it is a con but would like to see video conference on the app.

TD
AvatarImg

Trudi D.

Construction, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Happy So Far

Reviewed 7 months ago

We have been with ITC Cloud for just a few months since starting the consider switching to their product thru install and overall things have run very smooth.

Pros

Customer Service Seems to be a top priority, Communication has been good, Phones are working as they should and easy to learn.

Cons

There were a few hiccups on install that I believe could have been avoided with a little more discussion and questions asked by install team but overall it went smooth.