SparkTG VCC Reviews

What I most liked about SparkTG VCC (Virtual Contact Center) is its comprehensive and user-friendly approach to streamlining customer interactions and enhancing contact center efficiency Overall, SparkTG VCC's blend of advanced technology, flexibility, and user-friendly design makes it a powerful tool for enhancing customer service and optimizing contact center operations.

For teams new to the platform, the initial learning curve can be steep. The comprehensive feature set and customization options might be overwhelming at first, requiring substantial training and adjustment time.

Hi Shikha, Thank you so much for such a wonderful feedback. Appreciate you taking our time to fill the form. Incase anytime you need any support or want to point any issues, kindly do reach out directly, shall be happy to help.

The easiest way to get the call details and information on both missed call and call records

No comments on the above Question. The service is top notch.

Hi Priyanka, Thank you so much for such a wonderful feedback. Appreciate you taking our time to fill the form. Incase anytime you need any support or want to point any issues, kindly do reach out directly, shall be happy to help.

sparktg offers an extensive cloud telephony service suite that has significantly streamlined our communication processes. Their innovative solutions have empowered our team to enhance customer interactions, improve efficiency, and boost productivity.

cant think of any

Hi Abhishek, Thank you so much for such a wonderful feedback. Appreciate you taking our time to fill the form. Incase anytime you need any support or want to point any issues, kindly do reach out directly, shall be happy to help.

Ease to use and deploy, easy to train people

The reports are not very well structured, user should have rights to create their own customized reports

Dear Parminder, Thank you so much for your feedback. We really appreciate you taking time to rate our services. We shall surely look into your suggestion and take it up on priority.

They have prompt support service . Easy to use

Some time my clients complaint that they are trying incoming IVR no and they are not able to connect bcoz its show switch off

Dear Anoop, Thank you for the review. Appreciate you taking out time to review our services. We shall surely ask the client manager to engage with you to understand the issue and get the same sorted.

All the features are extremely helpful. I use it daily with my team and it simplifies a lot of task while making it easy too

Nothing observed till now.It is all good

Thank you Rahul for sharing your feedback. We are glad you liked our services. We assure you of delivering quality services. Regards Manjari VP - Sales & Marketing

Excellent service delivery and support for any new tech development or runtime glitches.

Pricing is a bit on the higher side in comparison to other players in the cloud telephony market.

Thank you Arshad. We are glad you liked our services and assure you of quality services. Regards Manjari VP - Sales & Marketing

The technology and easy of running our operations through progressive, regressive and GSM features

All good nothing like that, just support touch base can become better

Thank you Aditya for the review. We appreciate your feedback and will make sure the service is able to deliver you the best experience. Also, with respect to improving the support touch base further, we will ensure the teams are informed and are actioned accordingly. Thank you once again. Regards Manjari Soni VP- Sales & Marketing

Services, reports and dashboard features are really helpful

Some limitations in customisation like Sla etc.

Features are user friendly and the Interface is also unique

Nothing least about SparkTG it is loaded with features

I like pricing, customization as per our request, and ease of use.

They should have online payment method for bill payments.

Easy integration with zoho

Not got anyone till now

Before this our CC team use to enter leads manual.

Call duplicity already discussed with SparkTg team but

The tool is pretty easy to use and automated.

Nothing specific but a few numbers on dashboard should be updated hourly if possible.

Support is always on time, no matter what. Priest is very easy to integrate, ease of use, quick response for any requests

Some feature required development which were to be a basic hygiene

Cloud Telephony Service is decent and the people at sparktg are very supportive and make up for the glitches or hiccups

Still a long way to go in terms of development, ease of use needs a lot of improvement

The product is good and easy to use, the after sales support is quick and responsive with ease of integration with other applications

The reports and analytics can be improved further

Dash Board and easy deployment and simple manage .

It is best solution for small business easy deployment and manage easily.

Thank you Ajay, we are delighted you like our services, and we really look forward to having you back. The solution has evolved more from the time you have used it last with more features. Let me know incase we should connect to discuss

Call recording and also the filter that we can find the Calls older than a year.

Sometimes it legs but it's okay, every software needs rest

Thank you Ankit for your feedback. We're glad that you are satisfied and happy with SparkTG's services. We assure you quality services and best support.

The dashboard provides a 360 degree view of the operations.

The integration API can be improved further.

Thank you Atanu, we are really glad you like our services, we really look forward to have you back. The solution have evolved more from the time you have used it last with more features. Let me know incase we should connect to discuss

Quality of Services they are offering in less pricing. When you need any help or support you can contact any time. They are always available for helping the services. Most of the features are covered in one dashboard. Call details of your caller is best part in the services.

They have to add more features like SMS broadcasting, Whatsapp integration, etc.

Thank you Sheeba for your feedback. We're glad that you are satisfied and happy with SparkTG's services. We assure you quality services and best support.

Very stable service. Almost no downtime. Bug-free and transparent.

All the services are great. Whatever feedback I have shared in the past with the team they have rectified it promptly. Hence, no cons from my side.

Thanks for your feedback. We're happy that you are satisfied with SparkTG's services. We assure you quality services.

Its always been a great working with SparkTG as the way SparkTG handles their clients and tries resolving their queries in the given TAT is amazing. We appreciate your all efforts.

Not really bothering to mention for a review. On and off very minimal issues which get resolved in a timely manner.

Thank you Inder for your feedback. We're glad that you are happy and satisfied with SparkTG's services. We assure you quality services and best support.