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GoToConnect vs Aloware Comparison

Overview

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video...

Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.95/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$50/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

377

144

30

8

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.7

(20)

5

4

3

2

1

13

7

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The versatility and adaptability of this system is super. Customer service is always responsive and helpful.
Jive has been a great move for our company. The PBX portal is easy to use and the customer service has been fantastic.
But when I needed help with the support they started to show their true colors.

Pros

It is an awesome thing using this software. I would recommend this to all to use it.
Perhaps I'm paying too much attention to customer service with my praise, but I just cannot help but feel satisfied having happened upon Aloware.
Many helpful features and creative uses. Makes marketing tracking super easy and automated.

Cons

Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you.
I was shopping for a phone system when Jive bought our old carrier. We were very dissatisfied with our old carrier but Jive soon changed that.
SMS texting is difficult. Jive App has continuous poor signal quality alert.

Cons

I really don't have one that I can articulate. Every problem we've had, [SENSITIVE CONTENT HIDDEN] worked extremely hard to fix immediately.
Upload templates became difficult on certain computer.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features21
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Auto-Dialer
  • Automatic Call Distribution
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Communication Management
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Activity Reporting
  • Customer Database
  • Customer Profiling
  • Escalation Management
  • Event Scheduling
  • Fax Management
  • Geolocation
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Multi-Channel Communication
  • Multi-Location
  • Predictive Dialer
  • Queue Manager
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Route Management
  • SMS Marketing Managment
  • Third Party Integration
  • Uptime Monitoring
  • Video Call Recording
  • Total features39
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Auto-Dialer
  • Automatic Call Distribution
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Communication Management
  • Conferencing
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Activity Reporting
  • Customer Database
  • Customer Profiling
  • Escalation Management
  • Event Scheduling
  • Fax Management
  • Geolocation
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Multi-Channel Communication
  • Multi-Location
  • Predictive Dialer
  • Queue Manager
  • Real Time Reporting
  • Receiving
  • Reporting & Statistics
  • Route Management
  • SMS Marketing Managment
  • Third Party Integration
  • Uptime Monitoring
  • Video Call Recording

Integrations

  • Total integrations8
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations7
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

GoToConnect vs. Aloware

See how GoToConnect and Aloware stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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