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GoTo Connect vs CallHippo Comparison

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Overview

Category Leaders

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video...

Category Leaders

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

27

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

20

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

641

5

4

3

2

1

416

168

37

10

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.2

410

5

4

3

2

1

239

103

26

10

32

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.
I love that its simple and clean interface. I love that I can use it to call Worldwide.
This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.

Pros

Overall a nice experience! like the features, clarity on dashboard(after your customer services helped me understand it better) and of course value for money.
It's one of the best software for call forwarding out there. I love that I can answer call on web dialer and on the app and on the go over the forwarder number.
Very quick and helpful support from Naren. Excellent communication from him.

Cons

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.
Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
Nothing at this time that I dislike about this software.

Cons

But Even I cancelled my account, they did not remove my credit cards and charged me. This is against all privacy law (GDPR, PDPA....) We will make a complaint to the authorities.
They are pushy with discounts during 6 days. They refuse to refund after all.
I requested to cancel before the monthly charge and I was still charged. I do not feel confident in their communication because I feel that their team members have no idea what is going on.
  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features97
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio Calls
  • Audio/Video Conferencing
  • Audio/Video Recording
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Custom Greetings/Messages
  • Customizable Reports
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Directory
  • Event Scheduling
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • For Small Businesses
  • Help Desk Management
  • Hotkeys
  • IVR/Voice Recognition
  • Inbound Call Center
  • International Calling
  • Knowledge Base Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Center
  • PBX
  • Phone Key Input
  • Predictive Dialer
  • Presentation Streaming
  • Progressive Dialer
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • Scheduled Recording
  • Screen Sharing
  • Softphone
  • Status Tracking
  • Survey/Poll Management
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Unified Communications
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Total features48
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio Calls
  • Audio/Video Conferencing
  • Audio/Video Recording
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Custom Greetings/Messages
  • Customizable Reports
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Directory
  • Event Scheduling
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • For Small Businesses
  • Help Desk Management
  • Hotkeys
  • IVR/Voice Recognition
  • Inbound Call Center
  • International Calling
  • Knowledge Base Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Center
  • PBX
  • Phone Key Input
  • Predictive Dialer
  • Presentation Streaming
  • Progressive Dialer
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • Scheduled Recording
  • Screen Sharing
  • Softphone
  • Status Tracking
  • Survey/Poll Management
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Unified Communications
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription

Integrations

  • Total integrations11
  • ActiveCampaign
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations16
  • ActiveCampaign
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

MS
AvatarImg

Mojahid S.

Real Estate, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

CallHippo logo

CallHippo

Customer Support

Reviewed 2 years ago

Hoping to have long term connect with callhippo

Pros

Easy to use, user friendly and most importantly customer support is awesome , had a disussion with Naren & Nidhi and they assured me on the information which i needed the most.

Cons

Payment method information should be shared well in advance so clients can take forwarding steps based on it

AJ
AvatarImg

Addyselle J.

Human Resources, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CallHippo logo

CallHippo

Calling attempt

Reviewed 3 months ago

Spectacular

Pros

Can call easily and it has time zone before calling.

Cons

Whenever I cannot hear anything during that call or cannot connect.

IA
AvatarImg

Ivan A.

Sports, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

CallHippo logo

CallHippo

Whatsapp doesnt work at all

Reviewed 3 months ago

its the worst experience possible. I have Paid for a number and tried to connect it business whatsapp. and it has been three weeks now that i am getting "working on it" from support team and no results. i dont need this number for anything else but whatsapp, thus i feel throwing out money for nothing.

Pros

looks easy to start with. support team is willing to respond, however with no real actions behind.

Cons

i have paid only to connect whatsapp and it has never happened

Vendor response

Hi Ivan Alekseev, Really apologize for the inconvenience. Can you please send us a mail at success@callhippo.com and cc escalation@callhippo.com, we will look into this concern to resolve it on priority.

TG
AvatarImg

Tamar G.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

CallHippo logo

CallHippo

Great support team

Reviewed 22 days ago
Pros

the support member [SENSITIVE CONTENT] was extremally professional and helpful. all went exactly as he was teaching me, the time was accurate and the handling was professional also [SENSITIVE CONTENT] was wonderful and professional and helpful - well doneI will recommend to others

Cons

I didn't like the fact it cant connect to my Bluetooth ear set

AvatarImg
AvatarImg

Neekunj S.

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

CallHippo logo

CallHippo

CallHippo helped making calls really easy across geographies

Reviewed 2 years ago

Overall I'm really happy to use CallHippo.

Pros

Things I liked about CallHippo - 1. The ease of using CallHippo for my daily calls across US, UK, or Europe. 2. Very helpful support Team, got in touch with Manish from CallHippo who helped me resolve the issue when the app wasn't working on my phone

Cons

Sometimes the calls don't connect. And I'm left with a blank response from the Dialer.

JC
AvatarImg

Jourdy C.

Music, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

CallHippo logo

CallHippo

CallHippo

Reviewed 2 years ago

Callhippo is recommended app for out of the country work

Pros

The best thing with Callhippo is call system, it can easily connect even it is connected via wifi. You can also text on it quickly

Cons

Sometimes the loading takes too long to load

SW
AvatarImg

Saul W.

Automotive, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

CallHippo logo

CallHippo

CallHippo is effective

Reviewed 2 years ago

The software has helped me grow my business. I use CallHippo daily to connect with customers and schedule appointments. [SENSITIVE CONTENT] with customer service was very helpful when I had a system issue.

Pros

Easy to use Helps business productivity

Cons

Some features are difficult to set up Dialer has poor call quality often

SC
AvatarImg

Smith C.

Wholesale, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

CallHippo logo

CallHippo

Great Product

Reviewed 6 years ago

The most unique and dynamic virtual calling system, CallHippo helps me to streamline business communication and bring everyone on a common platform. Using this software, I can seamlessly interact with my globally spread clients. At the same time, I can connect with my worldwide teams and talk in real-time. The best thing about the software is its call forwarding feature that allows my team to attend business calls while travelling!

Pros

Ease of use Quickly installed Good quality sound

Cons

Sometimes there can be a small gap between words and sounds, but it is not much of an issue.

AP
AvatarImg

Amielia P.

Construction, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

CallHippo logo

CallHippo

Disgusting customer service and will not give a refund even though I proved their sales lied.

Reviewed 3 years ago

Horrible. I asked for a refund on the 1st of May and it is now the 11th and they still keep going in circles. They will not put me through to a manager and all they do is say "sorry for the inconvenience" which is clearly automated and just a general reply - goes to show how much they have these problems.

Pros

Nothing. Sales lied to me and they would not send me the entire transcript for the conversation where the salesman told me incoming calls would not be charged unless we transferred the calls. We ensured we were on a plan that included this. They then charged us additional. The next person then told me that we are charged per minute for all calls and I was told the wrong thing by the sales person. I...

Cons

The customer service and sales are ridiculous.

Vendor response

Hi, we are trying to find you in our data tools to solve your concerns but could not find you. Can you please send us a mail at onboarding@callhippo.com with CC to help@callhippo.com