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GoTo Connect vs CallHippo Comparison
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Overview
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video...
CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
27
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
20
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Kegan L.
Pros
Cons
Kelly M.
Cons
Key features
- Total features97
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Conferencing
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Conferencing
- Contact Management
- Custom Greetings/Messages
- Customizable Reports
- Electronic Signature
- Employee Activity Monitoring
- Employee Directory
- Event Scheduling
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Small Businesses
- Help Desk Management
- Hotkeys
- IVR/Voice Recognition
- Inbound Call Center
- International Calling
- Knowledge Base Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Multiple Parties
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Open Database Design
- Outbound Call Center
- PBX
- Phone Key Input
- Predictive Dialer
- Presentation Streaming
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real Time Analytics
- Real Time Reporting
- Real-Time Chat
- Recording
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- Scheduled Recording
- Screen Sharing
- Softphone
- Status Tracking
- Survey/Poll Management
- Task Management
- Telemarketing Management
- Text to Speech
- Third Party Integrations
- Time Zone Tracking
- Unified Communications
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Total features48
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Conferencing
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Blended Call Center
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Conferencing
- Contact Management
- Custom Greetings/Messages
- Customizable Reports
- Electronic Signature
- Employee Activity Monitoring
- Employee Directory
- Event Scheduling
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- For Small Businesses
- Help Desk Management
- Hotkeys
- IVR/Voice Recognition
- Inbound Call Center
- International Calling
- Knowledge Base Management
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Multiple Parties
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Open Database Design
- Outbound Call Center
- PBX
- Phone Key Input
- Predictive Dialer
- Presentation Streaming
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real Time Analytics
- Real Time Reporting
- Real-Time Chat
- Recording
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- Scheduled Recording
- Screen Sharing
- Softphone
- Status Tracking
- Survey/Poll Management
- Task Management
- Telemarketing Management
- Text to Speech
- Third Party Integrations
- Time Zone Tracking
- Unified Communications
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
Integrations
- Total integrations11
- ActiveCampaign
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations16
- ActiveCampaign
- Gmail
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Pipedrive
- Salesforce Sales Cloud
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
User reviews that mention these apps
Mojahid S.
Real Estate, 1-10 employees
Used weekly for less than 6 months
Review source
Share this review:
Hoping to have long term connect with callhippo
Easy to use, user friendly and most importantly customer support is awesome , had a disussion with Naren & Nidhi and they assured me on the information which i needed the most.
Payment method information should be shared well in advance so clients can take forwarding steps based on it
Addyselle J.
Human Resources, 51-200 employees
Used daily for less than 6 months
Review source
Share this review:
Spectacular
Can call easily and it has time zone before calling.
Whenever I cannot hear anything during that call or cannot connect.
Ivan A.
Sports, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
its the worst experience possible. I have Paid for a number and tried to connect it business whatsapp. and it has been three weeks now that i am getting "working on it" from support team and no results. i dont need this number for anything else but whatsapp, thus i feel throwing out money for nothing.
looks easy to start with. support team is willing to respond, however with no real actions behind.
i have paid only to connect whatsapp and it has never happened
Hi Ivan Alekseev, Really apologize for the inconvenience. Can you please send us a mail at success@callhippo.com and cc escalation@callhippo.com, we will look into this concern to resolve it on priority.
Tamar G.
Information Technology and Services, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
the support member [SENSITIVE CONTENT] was extremally professional and helpful. all went exactly as he was teaching me, the time was accurate and the handling was professional also [SENSITIVE CONTENT] was wonderful and professional and helpful - well doneI will recommend to others
I didn't like the fact it cant connect to my Bluetooth ear set
Neekunj S.
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
Overall I'm really happy to use CallHippo.
Things I liked about CallHippo - 1. The ease of using CallHippo for my daily calls across US, UK, or Europe. 2. Very helpful support Team, got in touch with Manish from CallHippo who helped me resolve the issue when the app wasn't working on my phone
Sometimes the calls don't connect. And I'm left with a blank response from the Dialer.
Jourdy C.
Music, 51-200 employees
Used daily for 1-2 years
Review source
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Callhippo is recommended app for out of the country work
The best thing with Callhippo is call system, it can easily connect even it is connected via wifi. You can also text on it quickly
Sometimes the loading takes too long to load
Saul W.
Automotive, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
The software has helped me grow my business. I use CallHippo daily to connect with customers and schedule appointments. [SENSITIVE CONTENT] with customer service was very helpful when I had a system issue.
Easy to use Helps business productivity
Some features are difficult to set up Dialer has poor call quality often
Smith C.
Wholesale, 51-200 employees
Used daily for less than 6 months
Review source
Share this review:
The most unique and dynamic virtual calling system, CallHippo helps me to streamline business communication and bring everyone on a common platform. Using this software, I can seamlessly interact with my globally spread clients. At the same time, I can connect with my worldwide teams and talk in real-time. The best thing about the software is its call forwarding feature that allows my team to attend business calls while travelling!
Ease of use Quickly installed Good quality sound
Sometimes there can be a small gap between words and sounds, but it is not much of an issue.
Amielia P.
Construction, 1-10 employees
Used other for less than 6 months
Review source
Share this review:
CallHippo
Disgusting customer service and will not give a refund even though I proved their sales lied.
Horrible. I asked for a refund on the 1st of May and it is now the 11th and they still keep going in circles. They will not put me through to a manager and all they do is say "sorry for the inconvenience" which is clearly automated and just a general reply - goes to show how much they have these problems.
Nothing. Sales lied to me and they would not send me the entire transcript for the conversation where the salesman told me incoming calls would not be charged unless we transferred the calls. We ensured we were on a plan that included this. They then charged us additional. The next person then told me that we are charged per minute for all calls and I was told the wrong thing by the sales person. I...
The customer service and sales are ridiculous.
Hi, we are trying to find you in our data tools to solve your concerns but could not find you. Can you please send us a mail at onboarding@callhippo.com with CC to help@callhippo.com
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