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GoToConnect vs Ring4 Comparison

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Overview

Category Leaders

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video...

Ring4 is a cloud-based solution designed to help businesses of all sizes generate a second phone line for calling and texting....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

19.95

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

9.99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

381

146

30

8

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.5

5

4

3

2

1

11

2

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.
I love that its simple and clean interface. I love that I can use it to call Worldwide.
This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.

Pros

I love love love this product. It is helping me communicate with customers in other countries easily.
Super easy to use on Mac platforms. Easy to message back and forth between clients.
Works perfectly and very easy to use and setup.

Cons

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.
Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
Nothing at this time that I dislike about this software.

Cons

Unfortunately I get many spam calls on my regular cell number because it is listed on the web. By changing to a Ring 4 number I am able to block all these spam calls.
I find that the app does not always ring through when I get a call. I usually notice that I have missed a call when I see there is a voice mail.
Doesn’t sync bt apple products with same iTunes accounts - annoying when you have multiple team members using software and moon can see evidence of what other are doing.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review20 days ago

Key features

  • Total features91
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Calls
  • Audio/Video Recording
  • Auto Framing
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Custom Greetings/Messages
  • Desktop / Browser Sharing
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Directory
  • Event Scheduling
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • HD Audio
  • Help Desk Management
  • Hotkeys
  • ID Scanning
  • IVR / Voice Recognition
  • Inbound Call Center
  • International Calling
  • Knowledge Base Management
  • Labeling
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • Phone Key Input
  • Predictive Dialer
  • Presenter Control Management
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Reporting
  • Real Time Screen Sharing
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • Scheduled Recording
  • Screen Sharing
  • Softphone
  • Spam Blocker
  • Survey/Poll Management
  • Tagging
  • Task Management
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Unified Communications
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Total features46
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Spam
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Calls
  • Audio/Video Recording
  • Auto Framing
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Custom Greetings/Messages
  • Desktop / Browser Sharing
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Directory
  • Event Scheduling
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • HD Audio
  • Help Desk Management
  • Hotkeys
  • ID Scanning
  • IVR / Voice Recognition
  • Inbound Call Center
  • International Calling
  • Knowledge Base Management
  • Labeling
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • Phone Key Input
  • Predictive Dialer
  • Presenter Control Management
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Reporting
  • Real Time Screen Sharing
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • Scheduled Recording
  • Screen Sharing
  • Softphone
  • Spam Blocker
  • Survey/Poll Management
  • Tagging
  • Task Management
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Unified Communications
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription

Integrations

  • Total integrations9
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

GoToConnect vs. Ring4

See how GoToConnect and Ring4 stack up against each other by comparing features, pricing, ratings, integrations, security & more.