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GoTo Connect vs RingCentral MVP Comparison

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Overview

Category Leaders

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video...

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

27

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

615

5

4

3

2

1

404

158

35

8

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.2

976

5

4

3

2

1

504

281

125

34

32

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.
I love that its simple and clean interface. I love that I can use it to call Worldwide.
This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.

Pros

I like the ability to video chat. Being a company of nearly 1000 people calls for a lot of meetings and we recently transitioned from LifeSize which has been nice.
This is great phone solution company, competitively priced, industry leading ease of use for its customers, and very responsive and helpful support.
It's very user friendly, they have great customer service. Our company has their own account manager which happens to be very helpful.

Cons

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.
Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
Nothing at this time that I dislike about this software.

Cons

That's been my experience lately, which can be a pain if I inadvertently forget to open the application when I'm supposed to be called.
The reporting is what I dislike most about RingCentral, it is very limited and often delayed or incorrect.
When tasks are assigned to people, they quickly get lost among all the messages that are posted after the assigned-task notification.
  • Vendor responds to reviews
  • Last review22 days ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features98
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Calls
  • Audio/Video Recording
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Custom Greetings/Messages
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Directory
  • Event Scheduling
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • For Small Businesses
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • International Calling
  • Knowledge Base Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Center
  • PBX
  • Phone Key Input
  • Predictive Dialer
  • Presentation Streaming
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Screen Sharing
  • Single Sign On
  • Softphone
  • Survey/Poll Management
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Two-Way Audio & Video
  • Unified Communications
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Total features73
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Calls
  • Audio/Video Recording
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Custom Greetings/Messages
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Directory
  • Event Scheduling
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • For Cloud Phone Systems
  • For Small Businesses
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • International Calling
  • Knowledge Base Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Center
  • PBX
  • Phone Key Input
  • Predictive Dialer
  • Presentation Streaming
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Screen Sharing
  • Single Sign On
  • Softphone
  • Survey/Poll Management
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Two-Way Audio & Video
  • Unified Communications
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription

Integrations

  • Total integrations11
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations21
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

GoTo Connect logo

GoTo Connect

Jive

Reviewed 4 years ago

Jive has been super easy, extremely reliable, and at half the price of RingCentral, unbeatable in my opinion!

Pros

A lot easier to set up than RingCentral. Feels new and Fresh

Cons

Doesn't have a ton of integrations like RingCentral does.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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GoTo Connect logo

GoTo Connect

Review

Reviewed 4 years ago

The app is absolutely terrible. It takes forever to load. It constantly locks up, especially when connected to Bluetooth in my car. So far, i am very disappointed.

Pros

Price. It was pitched as a rival to ringcentral which i had before, but it isn't.

Cons

the app is terrible and your system for faxing is also terrible

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

GoTo Connect logo

GoTo Connect

Not disappointed, but a little let down...I chose to switch from Jive

Reviewed 4 years ago

.

Pros

Customer service was great. The system was very easy to use, once you get used to it. At first seemed like a great value for the money.

Cons

I was a little mislead/uninformed. I only need the one line, but I did want a desktop phone and the app on my cell phone. I ordered/bought a new desktop phone from Jive just a few weeks after starting my service with them. I was not informed that i was going to be charged a fee for an additional line just because i wanted a desktop phone. The features and functionality from Jive is lacking and well....behind. For about some dollars more a month i switched to RingCentral and i have to app installed on my desktop. I have to app installed on my cell phone. I was able to switch the desktop phone over to RingCentral. I have SO many more features with RingCentral than I did with Jive for some more dollars a month.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

GoTo Connect logo

GoTo Connect

Jive Review

Reviewed 4 years ago

For the most part is has been good, it has been nice to be able to use our cell phones, desk phones, and soft phones. It makes it really easy to be able to business from anywhere which is exactly what we were looking for. It's also great to have transparency in pricing, where we don't get charged extra for using our cell phones. This is key as we may not always be in the office, but it is great to be able to be available from anywhere.

Pros

Flexibility - our office is not one location, we have many offices and it now makes it easy to work anywhere with Jive.

Cons

I don't like how you have to change the plans through dial plan. Previously we used RingCentral and if we needed to change the call forwarding, their system was very easy to do that. It could all be done through the schedules, which makes more sense in routing, rather than having to go through the dial plan. I feel like it's a bit more complicated.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

GoTo Connect logo

GoTo Connect

Jive over everything!

Reviewed 3 years ago

Jive is so much simpler than it’s more expensive, less customer oriented counterparts.

Pros

Jive is what Ringcentral used to be: an easy behind the scenes portal for administrators to easily manage phone trees, voice messages, and digital faxes. Jive allows you to create actual ‘click and drag’ style phone systems. The customer service team is relatively local, well informed, and has ideal follow through. Jive beats it’s competitors in functionality and price. The Apps they offer are great for doing distance work and responding to voice messages out of the office.

Cons

The digital fax function requires you to use an email account and copy paste destination info into your ‘to’ field. This process was rarely convenient.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

GoTo Connect logo

GoTo Connect

Jive

Reviewed 4 years ago

I really like them. Being on the IT side they are always very helpful and have assisted me in solving issues (or just done it themselves). The reliability was shaky at first but we have had the service go down in months and months vs Ringcentral where it would go down a few times a month even if only for a few minutes. The admin side PBX takes some getting use to, but once you do its a breeze to set up new users and change features, but when you are learning something new, make sure you take note of all the steps needed to set things up, because you might forget the next time. Though this might be more my fault as this is my first time working with phones in depth. Though they need some improvement on the web/app side vs RC. They are far superior in ease of use and reliability.

Pros

The customer service is great and I always get help when I call in which is a lot. Everything is very easy to setup for new users.

Cons

Jive Web isnt great. There are (or were) a lot of bugs with it. We have some users who show they have messages or vms when they dont. I have contacted support about it and they have been very helpful but havent really found a fix. The texting option was in beta but isnt anymore? (not sure) so it works fine for the most part but acts strange sometimes and will stop working. I guess reporting is in beta as well and that is difficult to understand though this is in the PBX admin side vs Jive Web.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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RingCentral MVP logo

RingCentral MVP

Best Business UCaaS

Reviewed 4 years ago

Great quality VoIP platform. Completely unifies all of our communications.

Pros

Fully featured, works out of the box, simple easy to use interface, works with any SIP based hardware.

Cons

The only con I have foudn so far is it doesn't work with video end points which might be deal breaker for some. There work around is to use there meeting software which I believe is powered by goto meeting. There meeting software is a nice included feature but not a replacement for 2 video end points.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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RingCentral MVP logo

RingCentral MVP

IP Phones to Call any country with convenience

Reviewed 3 years ago

RingCentral Office is very helpful and convenient to connect to people in different parts of the world provided you have good internet connectivity.

Pros

It's a pretty straight forward application that lets you connect calls to anyone in any country as it uses internet for calling.

Cons

Since it uses the internet for calling and during the call if you experience little slowness on the network then the calls get disconnected or you may face issues reconnecting the call again.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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RingCentral MVP logo

RingCentral MVP

Needs improvement

Reviewed 3 years ago

I'm not very pleased with RingCentral. I've used easier platforms.

Pros

It helps me connect with clients to give a screen shared presentation. It gets the job done. Straight forward.

Cons

Calls drop. Screen freezes. Has kicked me out of meetings. We cant customize the email invitations. End users usually complaint about launching the meetings.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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RingCentral MVP logo

RingCentral MVP

Decent VOIP service

Reviewed 3 years ago

Connection is above average and wide range of device options is convenient.

Pros

The flexibility of being able to use connect to the phone service via landline, computer or cell phone app.

Cons

The landline phones that you can use to connect to their services are limited, not just any phone will work and they don't send you a free conversion tool. To buy one of their phones is expensive, and when I called to see if they could send me a list of refurbished phones that were available to purchase, I never received anything.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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RingCentral MVP logo

RingCentral MVP

Awesome alternative to landlines

Reviewed 4 years ago
Pros

Easy to connect to phone or computer. Easy to have click-to-dial functionality. Clear connection and reception. Great mobile support

Cons

I think it could possibly be improved, but I am happy with it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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RingCentral MVP logo

RingCentral MVP

Good service app

Reviewed a year ago

Ring was pretty simple and easy to use. We continue to use this.

Pros

While during these crazy time, Ring made it possible to still have meetings. It was easy to connect and listen in on meetings.

Cons

Could be faster and user friendly for all. Had to re download a few times. But overall easy to get use to.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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RingCentral MVP logo

RingCentral MVP

Good Phone Service

Reviewed 3 years ago
Pros

The interface and usage are very intuitive. It is very easy to use without too much hassle.

Cons

The issue that I found with the tool was that anybody having link to my personal conference room can connect to it anytime. This might be a little security concern in some cases.