Jive Voice Features

Jive Voice

All-Inclusive Cloud Powered Business Communication

4.62/5 (530 reviews)

Jive Voice Feature Summary

  • Call center management
  • Call monitoring
  • Contact management
  • Inbound reporting
  • IVR / Voice recognition
  • VoIP
  • Auto-Attendants
  • Custom messages
  • Dial by name
  • Fax to email
  • LDAP integration
  • Ring groups
  • Speed dial
  • Agent login/log out
  • Cloud PBX
  • Multi-site compatible
  • Corporate directory on phone
  • Custom schedules
  • Fax to email
  • Multi-site compatible

Communications Feature Comparison

Most popular features of all Communications apps

API (116 other apps)
Activity Dashboard (51 other apps)
Automatic Notifications (42 other apps)
CRM Integration (54 other apps)
Call Monitoring (49 other apps)
Call Recording (71 other apps)
Call Reporting (46 other apps)
Call Routing (51 other apps)
Call Transfer (54 other apps)
Caller ID (51 other apps)
Chat (65 other apps)
Conferencing (63 other apps)
Instant Messaging (50 other apps)
Live / Video Conferencing (43 other apps)
Monitoring (45 other apps)
Receiving (43 other apps)
Reporting & Statistics (44 other apps)
SMS Integration (40 other apps)
Third Party Integration (63 other apps)
Voice Mail (48 other apps)

Mobile apps

iOS App


99 reviews

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Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

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Jive Voice Feature Reviews

25 reviewers had the following to say about Jive Voice's features:

Nikki Silva

Always improving and innovative

2018-09-21

Make sure you have enough bandwidth and you are good to go!

Pros

This system has IVR voice recognition, call monitoring, recording, logging and routing. There is also a neat employee directory feature.

Cons

The mobile app version is not as up to par as it can be but is a work in progress.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Russ Blahetka

Excellent Service with Great Support

2017-02-21

Voice quality is excellent, if I am out of the office the line rings through to my cell, and as far as the caller is concerned, I am in my office.

Pros

Excellent sound quality Easy to port existing numbers Excellent support Integrates with Redtail CRM Graphic oriented call routing Click to dial Unified communications

Cons

Fax system is not very user friendly Jive desktop still in Beta

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Jive Voice

You owe it to yourself to try out this VOIP provider It is very business friendly. While it may not be as polished as some of the more.... seasoned offerings, it has a wonderful call routing set up interface. Voice quality is excellent, and their support center is very responsive.

Source: Software Advice
Helpful?   Yes   No
Read more
Kevin Gonzalez

It does the job well

2017-06-20

We can call and make calls for our company without the need of a hardline.

Pros

Call quality sounds good.

Cons

I want to be able to better track how we are doing while showing the live calls on the same dashboard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Brophy

Excellent service, CRM integration, user portal, customer support and value.

2018-06-14

Ease of logging call history with CRM integration.

Pros

Once set up, with wonderful onboarding assistance, the system has been on autopilot! The few times I have needed support, the assistance was great!

Cons

Our only issue has been with our router which is owned by our internet service provider.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bruce Werber

good system

2018-06-07

nothing other vendors have

Pros

phones are okay to use needs video group conferencing

Cons

a bit complex to set up, need to allow users more options and easier method for fowarding calls and changing this on the fly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott French

Jive VOIP great product for money

2018-05-07

We received the CRM integrations that allows us to track every call in and out of our office.

Pros

Easy Integration with CRM and web click to call.

Cons

I was told that call confirm could not be done on a wide scale, our staff would have to use the android app to answer the calls when no one is in the office, it would not be able to ring everyone cell phones and press one to accept the call so the person answering would know that the call was a n office call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
MIMI ZATARAIN

Friendly and prompt service

2017-08-01

Being able to block/black list spam callers. Setting up options for where the calls will ring.

Pros

The ease of use. The various options and features that enables us to incorporate the options into our business needs.

Cons

Having to login to make changes into the phone system rather than being able to select on the phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Finley

Excellent support and ability to grow with a growing company

2018-06-07

Long list of features and customization options including call trees and branching calls from the VoIP system to cellular to Jive app on mobile devices.

Pros

Full feature list for call center and business phone tree setup.

Cons

We use SalesForce Lightning for support and sales - Having an integration option would dramatically increase the value of Jive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sara Rice

Review on Jive

2018-07-20

The system is great if you have reliable cell or internet service, but sometimes beings in rural areas hard to stay in touch. It seems at times if we are having issues with the local internet provider it can be critical down time for us.

Pros

Easy call routing 98% reliable Mobile App

Cons

Logging in and out of a group would like a visual if logged in No hard line access for internet issues

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
J.R. Top

Has enabled staff to work from home, easy to use, and support staff are excellent!

2018-06-07

The ability to work from home, control conference calls, and use many different avenues for communication.

Pros

The ease of use when changing schedules, adding voice prompts, and the conference bridges.

Cons

The app is sometimes problematic, will hang up randomly, gets strange when connecting to bluetooth in the car. Sometimes I have to restart my phone to get the app to work properly. Also, don't like the "Access my Contacts" screen being difficult to stop asking. Unfortunately I have to use my personal phone for work and do not want that to mingle with my work information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 1-10 employees)

Happy with service, but could easily be even better

2018-08-28

As with any VOIP, lots of customizing is possible.

Pros

Setup had plenty of customization ability and is very user friendly. Never had a downtime issue.

Cons

We switched to enable couch to call from the web as well as tight integration with Redtail CRM (our CRM software).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Wayne Dowdle

I am very happy with jive but would like to see call transfer feature

2017-06-25

Call recording

Pros

Being able to sign online and change settings then add or delete cell phone or change to cell phone or cell user extension

Cons

Not being able to transfer from ext to ext when forwarded to cell phones this feature was and is available on vonage

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Bruce Avery

NOT a robot - Thank you JIVE

2016-11-01

In a world of text support, and dialing through the numbers for far too long before getting a live voice; JIVE stands above many.

Pros

What make the software WORK, is the live customer support!

Cons

Setting up voice messages for the different phone lines isn't so easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Jive Voice

You'd have to talk to our Director of Operations

Source: Capterra
Helpful?   Yes   No
Read more
Michael Ciolino

Gets the job done

2018-06-20

Pros

The dashboard is user-friendly, and customer service has always walked me through anything I've asked to be set up for me, ultimately allowing me to utilize the software how I need to without going through somebody else.

Cons

I am very disappointed in the limited reporting options, where I cannot see # of missed calls, average call times, and other very basic information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Stephen Lalla, LMNOP

The Voip solution that integrates with Zoho

2018-07-31

Started using it with one of my businesses and recently added my second business so I'm sold.

Pros

It integrates with Zoho so that I can click to call and have a log of calls as well as take an incoming call and create a task on the fly.

Cons

It is so fully featured it took some tech support to get it set up but I consider that a plus in the event I need some tricked out features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason Martinez

Jive has been the best VOIP solution we have implemented.

2018-06-07

Cost savings, ability to use our existing VOIP phones, Call recording feature.

Pros

Call recording and the ability to have the recordings go directly to our AWS S3 bucket.

Cons

There is not much that I do not like. Maybe that the soft phone feature's connectivity is sparse, but that could be because of my cell phone provider or the WiFi connection.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shane Peden

Great SaaS solution for VoIP! Less Stress!

2014-06-05

Pros

I like the virtual fax features. Routing calls to different numbers is easy too.

Cons

Setting up call recording requires some sort of special configuration that I've not quite nailed down yet.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering Jive Voice

Check out the call mapping feature. It uses a neat graphical interface that I've not seen elsewhere. The Find Me feature is cool, since it lets you direct calls to groups of people for a nice 'On Call' or 'On Demand' feature.

Source: Software Advice
Helpful?   Yes   No
Read more
Noshad Ali

This is one of the best cloud phone service available in the market with full feature PBX functions

2018-06-07

Pros

I like the dial plan feature its just like drag and drop thing. Call blocking feature, Location based cell app activation, group calling and many other features are top notch

Cons

desktop application is missing, i'm using web interface to make and receive calls. Outlook integration should be part of this deal so we can simply click the number and make call to email sender instead of copy pasting the number to webphone

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Lisa Barr

We just started using the Jive Communications VoIP system and so far it's great!

2017-08-15

Tracking and reporting calls along with the VoIP capabilities.

Pros

Ease of phone installation and use Messages sent to email Call quality Reporting and tracking capabilities

Cons

Still learning the systems capabilities Initial setup may have been difficult without our consultant's assistance

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Reid Betz

Jive for a Small Office

2016-11-15

We have had Jive in our office since our IT provider recommended them several years ago. We have consistently been happy with the services from Jive.

Pros

A feature we particularly like is being able to host conference calls in house.

Cons

As with any VOIP product, you are dependent on uninterrupted internet service, which can be an issue at times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard Riemer

Excellent features for a great price.

2017-06-13

Easy setup, automation, conference calls, multiple directories....just many, many benefits.

Pros

Many features right out of the gate, plus Jive is always adding features and making the solution even better. The pricing is great, granted I am a Not for Profit, but even with that considered, price it yourself as I know you will find it a great value.

Cons

Honestly I had to think about a "Con" because the solution is really great, however, I feel moving a User and reassigning the phone could be a little easier or "cleaner" if you will.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David Ma

not bad product for the price!

2018-06-14

Pros

price vs available features. preety simple interface and customer support easy to reach and get things done.

Cons

own storage for voice recordnings rather than using a separate cloud services. some calls are being dropped on the mobile app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Joan Fedor

It has been satisfactory.

2018-06-11

I am able to work out of the office and still receive and transfer my calls.

Pros

I like that it isn't too hard to set up voicemails and different options for call transfers on the computer.

Cons

Transferring calls could be a little easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Tina Garcia

Every time I call Customer service they are always helpful and nice.

2018-06-07

Pros

It is a good software it is easy to use, I like the fact that I can forward my office calls to a cell phone while I will be out of the office.

Cons

The way the voice mail is you never hear a number to get old messages if you have a new message you can get old messages if you have no new messages

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Melynda Johnson

Always very responsive

2018-06-15

Landline, call recording

Pros

Provides great service and very timely. Does not take a long time to respond. Takes time to explain and train.

Cons

Nothing really that I dislike. I wish I was able to dial more quickly from desktop to phone spread of online.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more