GoToConnect Features

GoToConnect

The first-ever truly unified voice and video solution.

4.52/5 (583 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Active Directory Integration
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Audio / Video Conferencing
Audio Calls
Audio/Video Recording
Automatic Call Distribution
Blended Call Center
CRM
Calendar Management
Call Center Integration
Call Center Management
Call Conferencing
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Routing
Call Scheduling
Call Screening
Call Scripting
Call Tagging
Call Transfer
Caller ID
Caller Profiles
Campaign Management
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Management
Custom Greetings/Messages
Electronic Signature
Employee Activity Monitoring
Employee Directory
Event Scheduling
Event Triggered Actions
Fax Management
File Sharing
File Transfer
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
International Calling
Knowledge Base Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Multi-Channel Communication
Multi-User Collaboration
Multiple Parties
Multiple Scripts
On-Demand Recording
Open Database Design
Outbound Call Center
Phone Key Input
Predictive Dialer
Presentation Streaming
Progressive Dialer
Purchasing & Receiving
Queue Management
Real Time Reporting
Real-Time Chat
Recording
Remote Access/Control
Remote Support
Reporting/Analytics
Ring Groups
SIP Trunking
Scheduled Recording
Screen Sharing
Softphone
Survey/Poll Management
Task Management
Text to Speech
Third Party Integrations
Time Zone Tracking
Unified Communications
Video Chat
Video Conferencing
Virtual Call Center
Virtual Extensions
Virtual Voicemail
VoIP
VoIP Connection
Voice Customization
Voice Mail
Voicemail Transcription
Visit WebsiteCompare App
API
Access Controls/Permissions
Active Directory Integration
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Audio / Video Conferencing
Audio Calls
Audio/Video Recording
Automatic Call Distribution
Blended Call Center
CRM
Calendar Management
Call Center Integration
Call Center Management
Call Conferencing
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Routing
Call Scheduling
Call Screening
Call Scripting
Call Tagging
Call Transfer
Caller ID
Caller Profiles
Campaign Management
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Management
Custom Greetings/Messages
Electronic Signature
Employee Activity Monitoring
Employee Directory
Event Scheduling
Event Triggered Actions
Fax Management
File Sharing
File Transfer
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
International Calling
Knowledge Base Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Multi-Channel Communication
Multi-User Collaboration
Multiple Parties
Multiple Scripts
On-Demand Recording
Open Database Design
Outbound Call Center
Phone Key Input
Predictive Dialer
Presentation Streaming
Progressive Dialer
Purchasing & Receiving
Queue Management
Real Time Reporting
Real-Time Chat
Recording
Remote Access/Control
Remote Support
Reporting/Analytics
Ring Groups
SIP Trunking
Scheduled Recording
Screen Sharing
Softphone
Survey/Poll Management
Task Management
Text to Speech
Third Party Integrations
Time Zone Tracking
Unified Communications
Video Chat
Video Conferencing
Virtual Call Center
Virtual Extensions
Virtual Voicemail
VoIP
VoIP Connection
Voice Customization
Voice Mail
Voicemail Transcription
Visit WebsiteCompare App
API
Access Controls/Permissions
Active Directory Integration
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Audio / Video Conferencing
Audio Calls
Audio/Video Recording
Automatic Call Distribution
Blended Call Center
CRM
Calendar Management
Call Center Integration
Call Center Management
Call Conferencing
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Routing
Call Scheduling
Call Screening
Call Scripting
Call Tagging
Call Transfer
Caller ID
Caller Profiles
Campaign Management
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Management
Custom Greetings/Messages
Electronic Signature
Employee Activity Monitoring
Employee Directory
Event Scheduling
Event Triggered Actions
Fax Management
File Sharing
File Transfer
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
International Calling
Knowledge Base Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Multi-Channel Communication
Multi-User Collaboration
Multiple Parties
Multiple Scripts
On-Demand Recording
Open Database Design
Outbound Call Center
Phone Key Input
Predictive Dialer
Presentation Streaming
Progressive Dialer
Purchasing & Receiving
Queue Management
Real Time Reporting
Real-Time Chat
Recording
Remote Access/Control
Remote Support
Reporting/Analytics
Ring Groups
SIP Trunking
Scheduled Recording
Screen Sharing
Softphone
Survey/Poll Management
Task Management
Text to Speech
Third Party Integrations
Time Zone Tracking
Unified Communications
Video Chat
Video Conferencing
Virtual Call Center
Virtual Extensions
Virtual Voicemail
VoIP
VoIP Connection
Voice Customization
Voice Mail
Voicemail Transcription
Visit WebsiteCompare App

Mobile apps

iOS App


170 reviews

Requires iOS 10.3 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


453 reviews

GoToConnect Feature Reviews

25 reviewers had the following to say about GoToConnect's features:

Allie S.

Love Jive!!

2019-02-08

overall we are satisfied, however if the contact center doesn't allow us to be able to have agents log in independently from the device for desk sharing we may be looking at alternate options.

Pros

love that its web based, full access to the PBX where I can control call routing at a minutes time.

Cons

Contact center needs developing it is not agent centric at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nikki S.

Always improving and innovative

2018-09-21

Make sure you have enough bandwidth and you are good to go!

Pros

This system has IVR voice recognition, call monitoring, recording, logging and routing. There is also a neat employee directory feature.

Cons

The mobile app version is not as up to par as it can be but is a work in progress.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sara R.

Review on Jive

2018-07-20

It seems at times if we are having issues with the local internet provider it can be critical down time for us.

Pros

Easy call routing 98% reliable Mobile App

Cons

Logging in and out of a group would like a visual if logged in No hard line access for internet issues

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rex S.

Best VoIP!

2019-10-12

integration with their video conferencing solution is currently free.

Pros

Also the call routing. wide range of options.

Cons

No real cons. Could have more walk through setup wizards that could setup things for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan S.

Jive Online PBX Systrm

2019-03-20

Jive Voice is a very solid product for use with our company.

Pros

Ease of use is a big part of why we chose Jive.

Cons

Missing reporting functionality and issues with call recording files being corrupt.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Shanna K.

GoTo Connect to Your Clientele

2021-03-29

GoToConnect is easy enough to integrate and use that I feel almost anyone can use it.

Pros

It was also easy for our leads and supervisors to monitor activity and follow up on our teams performance.

Cons

Make it easier to transfer calls so that 3-way calls can be done and any party can drop off without the call ending.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
kristine c.

Great phone solution!

2019-04-19

Jive's programming is simple, I can make changes, add lines, reprogram call paths within a few minutes.

Pros

Easy to set-up, make changes and use.

Cons

Loved the chat line but now it has been removed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ellen S.

very nice

2019-04-06

good quality service and support, handy reports for tracking calls, easy monthly billing

Pros

good quality service and support, handy reports for tracking calls, easy monthly billing

Cons

email followups after contacting customer support - too many, too often, not enough time to work through the issue

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Russell H.

Telecommunications Done Right, Even in the Worst of Situations

2018-11-19

We did not have to be concerned that we would lose that connection even if our offices were destroyed (fortunately not), as everything was controlled offsite by Jive.

Pros

Complete control of how calls are routed to meet our needs through a simple interface, one that makes it easy to understand how those calls will be routed.

Cons

My only complaint is the inability to set a distinct ringtone for calls coming in from the Jive mobile apps so that I know when a call is coming from "my desk" or direct to my cell phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
J.R. T.

Has enabled staff to work from home, easy to use, and support staff are excellent!

2018-06-07

The ability to work from home, control conference calls, and use many different avenues for communication.

Pros

The ease of use when changing schedules, adding voice prompts, and the conference bridges.

Cons

Also, don't like the "Access my Contacts" screen being difficult to stop asking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Retail company, 11-50 employees)

Take your business wherever you go!

2018-06-12

Our staff can work from home in many different states.

Pros

Dial Plans Ability to change messages and turn phone on and off easily Competitive Available technical support

Cons

Report features are not practical, too much analysis needed to use the information Hold times are factored into an employee's extension (giving false information on how long they are on a call. Also, if calls are made internally, only minutes are recorded to the initiator.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Shane P.

Great SaaS solution for VoIP! Less Stress!

2014-06-05

Pros

I like the virtual fax features. Routing calls to different numbers is easy too.

Cons

Setting up call recording requires some sort of special configuration that I've not quite nailed down yet.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering GoToConnect

Check out the call mapping feature. It uses a neat graphical interface that I've not seen elsewhere. The Find Me feature is cool, since it lets you direct calls to groups of people for a nice 'On Call' or 'On Demand' feature.

Source: Software Advice
Helpful?   Yes   No
Read more
Bruce W.

good system

2018-06-07

nothing other vendors have

Pros

Easy to access, voice quality is good, consistent.

Cons

a bit complex to set up, need to allow users more options and easier method for fowarding calls and changing this on the fly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 1-10 employees)

Professional, Easy to use service

2019-04-02

The easy to use interface makes it simple to change and add anything that you need.

Pros

The main things that makes Jive attractive for a small office is the adaptation of essentially unlimited conference call lines as we host and manage various committees, boards, etc and the available mobile phone app that allows us to make and pick up calls out side of the office.

Cons

Though the available mobile app is handy and arguably the most utilized feature we use, it often kicks us out without notice and forces us to login over and over.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Susan M C.

Never Missing A Call

2019-04-02

If one office is extremely busy we can route the calls to another office without having to add another employee which allows us to have better control over our payroll.

Pros

you can set for do not disturb, or choose to have instant notifications. The best feature is that when I call back from my cell phone caller ID shows the business number instead of my cell number.

Cons

Jive also has great tutorial videos available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 51-200 employees)

Perfect

2019-09-11

We are able to take calls remotely.

Pros

Calls from clients can easily be routed to my mobile phone.

Cons

Even my co-workers are easily accessible on the Jive interface.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kris S.

Jive VOIP

2016-10-14

We are a school with 4 locations and Jive gave us a very competitive quote for 50 phones and devices. There were a few surprises (needing additional equipment for fax machine and security system) but other than that, Jive was great to work with and the support has been excellent. https://spatech.edu gives you a better idea of the environment we are operating in.

Pros

The clarity and ease of management with the dashboard gives me easy control of re-configuring the system when we make changes.

Cons

Some of my users find it more difficult to transfer calls to other extensions since they can't pick up the user on hold from another extension.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering GoToConnect

You are probably better off keeping a phone line for your POS, Security and fax interface rather than trying to us the internet.

Source: Software Advice
Helpful?   Yes   No
Read more
Matt F.

Excellent support and ability to grow with a growing company

2018-06-07

Long list of features and customization options including call trees and branching calls from the VoIP system to cellular to Jive app on mobile devices.

Pros

Full feature list for call center and business phone tree setup.

Cons

We use SalesForce Lightning for support and sales - Having an integration option would dramatically increase the value of Jive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicolle T.

Good platform, not without fault

2019-04-03

There are many things I would hope to improve about their mobile/app option, as it isn't always reliable.

Pros

I appreciate that the app is easy to use for the people on my team.

Cons

I've had multiple days that calls began going directly to voicemail and I was only alerted to it by the voicemail notifications I received through email, otherwise I would have assumed it a slow call day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Nonprofit Organization Management company, 201-500 employees)

Great Service!

2019-12-10

This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze!

Pros

The possibilities are endless when it comes to fulfilling your needs and routing your calls.

Cons

There is a bit of a learning curve in setting things up and navigating the management tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason M.

Jive has been the best VOIP solution we have implemented.

2018-06-07

Cost savings, ability to use our existing VOIP phones, Call recording feature.

Pros

Call recording and the ability to have the recordings go directly to our AWS S3 bucket.

Cons

There is not much that I do not like. Maybe that the soft phone feature's connectivity is sparse, but that could be because of my cell phone provider or the WiFi connection.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Melynda J.

Always very responsive

2018-06-15

Landline, call recording

Pros

Does not take a long time to respond.

Cons

Nothing really that I dislike. I wish I was able to dial more quickly from desktop to phone spread of online.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Glenda M.

Great customer service. A few bugs at the beginning, but has been sorted out pretty well.

2018-06-07

Great call quality and unlimited incoming calls.

Pros

There is easy access to our account and information.

Cons

Took a long time to get things sorted out with the phones and set-up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Bob L.

Easy setup, great quality

2019-02-08

Starting a new business and we needed numbers, service, IVR, conference bridge, voicemail, after hours call routing, find me follow me, mobile app, etc.

Pros

Intuitive UI on admin portal and the voice quality has been great!

Cons

Nothing, I had no trouble getting up and running quickly and the system performance has been perfect.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nick M.

Great company

2018-06-14

Pros

Love its flexibility and ease of use on editing the dial plans and setting up users, phone numbers, where they go and routing calls.

Cons

The phone mobile app needs work and improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more