Join.me vs LogMeIn Rescue Comparison

Overview

join.me is an online conferencing and meeting tool that lets multiple people from multiple locations connect with each other at the same time.

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$10.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$149.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

655

448

140

27

9

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

5

4

3

2

1

80

39

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

So easy to use; works great every time. It's great to have a program where you can share your screen.
It is a very good app with a really great idea where you can join a meeting on the Street, and invite people to join from there browser by sending a link.
Used to be amazing and our go-to. Since the pricing structure change, it is very limited software priced commensurate with much better and robust solutions.

Pros

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.
This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great.
Mobile support is amazing as I love being able to remote into my home computer from my phone.

Cons

Unfortunately, this is not the developer's fault, but the software is rarely adopted in our sector to where it is obsolete and wasting space in the hard drive.
Meeting quality is often terrible with lag, drop-offs, etc. The desktop app and plugin required fails miserably on windows and needs to be reinstalled at almost every meeting.
The only downside is it can be a little hard to explain to the other user who has never used it before when you are trying to get them to install what they need to in order to use it with you.

Cons

Ve seen some people complain that it's hard to explain to customers how to install.
It can be annoying when you are in the middle of a time sensitive issue and need a tech to connect to your computer.
Nothing, I use this software for the last 3 years. I don't think so i have any problem in 3 years.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features19
  • API
  • Attendance Management
  • Auditing
  • Automated Scheduling
  • Call Recording
  • Channel Management
  • Chat
  • Collaboration Tools
  • Conferencing
  • Customizable Branding
  • Email Invitations & Reminders
  • Meeting Management
  • Mobile Integration
  • Multi-Channel Communication
  • On-Demand Recording
  • Registration Management
  • Remote Access
  • Role Management
  • Role-Based Permissions
  • Security Auditing
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Support
  • Whiteboard
  • Total features9
  • API
  • Attendance Management
  • Auditing
  • Automated Scheduling
  • Call Recording
  • Channel Management
  • Chat
  • Collaboration Tools
  • Conferencing
  • Customizable Branding
  • Email Invitations & Reminders
  • Meeting Management
  • Mobile Integration
  • Multi-Channel Communication
  • On-Demand Recording
  • Registration Management
  • Remote Access
  • Role Management
  • Role-Based Permissions
  • Security Auditing
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Support
  • Whiteboard

Integrations

  • Total integrations38
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations27
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Join.me vs. LogMeIn Rescue

See how Join.me and LogMeIn Rescue stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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