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Kiamo
Centralized & Aumented Customer Relationship
Last updated: January 2025
Kiamo Reviews
10 reviews
Recommended
Nicolas D.
Real Estate, 501-1,000 employees
Used daily for 2+ years
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Good experience, this one allows me to achieve most often what I imagined in terms of customer relations.
The fact of being able to be largely autonomous. The interface. The omnichannel side.
Some functions missing to make my work easier.
This review was translated from French. Read original review
Philippe L.
Government Administration, 5,001-10,000 employees
Used daily for 2+ years
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As a Kiamo customer for many years, I have been able to very easily implement numerous call centers that meet the needs of our community. The simplicity of administration and use allows for high responsiveness. For example, we were able to deploy a service in the middle of covid in just a few days with agents working 100% remotely. The product evolves very regularly, and its opening up to an ecosystem of partner solutions (SMS, instant messaging, AI, etc.) will allow us to meet current and future needs.
Omnichannel software (voice, chat, mail, messaging, video), the basic functions are easy to set up. For advanced needs, the openness to many third-party products (SMS, video support, chat, AI, etc.), or the possibility of developing additional functions means that you are never stuck in your uses. On the agent side, getting started with the Kiwi tool for processing interactions (calls, emails, chats) is very quick.
Implementing advanced functions (interfacing with third-party tools in particular) sometimes requires certain development skills. Being supported by a good Kiamo distributor partner is then essential. While the many basic statistical reports can meet most needs, to go further you will have to use a third-party tool such as PowerBI.
This review was translated from French. Read original review