MailClark Features

MailClark

MailClark, shared inbox in Slack & Microsoft Teams

4.89/5 (18 reviews)

MailClark Feature Summary

  • Chatbot
  • Multi-account management
  • Social media monitoring
  • Response management
  • Shared inboxes
  • Custom domain
  • Automatic sending
  • Slack integration
  • Microsoft Teams integration
  • Configurable workflow
  • Automatic import
  • Gmail integration
  • Indexing & archiving
  • Multi-channel messaging
  • Real-time updates
  • Rules-based automation
  • Facebook & Twitter integration
  • Multi-user collaboration

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MailClark Feature Reviews

16 reviewers had the following to say about MailClark's features:

Anthony Anyoti

Great!

2019-02-22

Its awesome and real value for money

Pros

Love that its so simple to integrate and use, especially that its on MS Teams and there is no need to login into the actual social media platform

Cons

Cannot use it currently to reply to Facebook Page posts....

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from MailClark


Thank you Anthony for your kind feedback!
We've taken good note of the Facebook post request, we'll see what we can do about this and let you know if we happen to release such an option :)

Read more
Pedro Henrique Demarche da Costa e Silva

The the easiest way to...

2019-08-24

We made many innovative notifications workflow for our tourism company.

Pros

And also the facebook messenger and mail response integration is very solid, maybe not as easy for every single user to understand immediately, but as it works people will get it and it will be nice tu use on slack if you have teams sharing responsibilities.

Cons

Not a big complaint but it is still not a user friendly power house. Works great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Wessel van Opstal

Simple, smart

2017-08-31

Pros

Plus you can react easily to incoming messages from all your social accounts

Cons

Mail function can be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from MailClark


Hi Wessel, thank you for your review!
Have you tried our new 'Connect an existing account' feature? The setup is much easier. Feel free to contact us via a Slack DM to MailClark if you need help.

Read more
charlie kleinheksel

Easy on-boarding, prompt response. Does what it says it does.

2017-08-31

quicker response times to customers, less need to ping other staff multiple times, since they see the incoming mails too.

Pros

Slack integration makes it easy to have multiple people participate in handling incoming queries.

Cons

Unable to initiate a general tweet - can only retweet or reply to others. That's the biggest opportunity for improvement IMHO.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from MailClark


Hi Charly, thank you for your feedback! We've added your suggestion to our feature requests' list¿we¿ll keep you updated of course.

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Paul Armbruster

One of the best Customer Service I've seen online, and boy have I tried a lot of services !

2017-09-07

No need to check dozens of different email adresses everyday : everything is in slack, and manageable by everyone on our team. Possibility to exchange with non slack people through email, without leaving slack.

Pros

It makes us save time, and we really appreciate the possibility to do the same with Facebook Messages / Twitter accounts.

Cons

For frequent conversations you can just leave a channel open, but for customer support it'd be great to be able to search for a contact and land directly in the slack channel dedicated to them, this way we'd have access to the chat history, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from MailClark


Hi Paul, thank you for your detailed feedback. You can give this feature a try: Type an email address in a DM to MailClark. MailClark will tell you whether you're written to this person and in which channel(s). Is it what you're looking for?
Thank you your suggestion on common channels for Messenger + Email (FYI we already offer this feature for Twitter + Email).

Read more
Andrew Palumbo

Fantastic Customer Service helped me configure for my needs.

2018-12-29

Apache projects should record any messages on their lists.

Pros

No need for a mail server to set up outgoing or incoming hooks.

Cons

Its a bit verbose, I' like for an option for the channel to just say eg. "bot" or "MailClark". other than that its great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from MailClark


Hi Andrew,
Thanks a lot for your feedback!
Happy to know you like MailClark.
Merci beaucoup.

Read more
Moe Munim

The product is easy to use, it has 100% success rate (no undelivered mail), also, there is no delay.

2017-08-31

Our client's send us work order through email, those work order related emails are automatically forwarded to a specific slack channel.

Pros

Ease of use, no undelivered mail so far, no lag in delivery.

Cons

Per month charge is little steep, especially when the email volume is limited, tiered pricing would be better

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from MailClark


Hi Moe, thank you for your feedback, this is really interesting since we¿re always looking to improve our pricing. If we make a change, you'll be among the first to know!

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Franz-Robert Van Vugt

It just works, and it keeps getting better

2017-08-31

All communications in one channel : slack!

Pros

Also love seeing the improvements coming along during the time we've been using it (most memorable are the intro of threaded replies, smtp support).

Cons

Also sometimes we get a bit too much mail and lose track of what we've replied to already (use it mostly for support request)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from MailClark


Hey Franz, thank you from the whole team!

About attachments, if you're using our new 'conversation threading' option, you'll see a new "Attach a file" button which makes things much easier.

Also, we hope you'll enjoy the new feature we just released (if you've turned on 'conversation threading'): MailClark now alerts you when new messages are left unanswered.

Finally, did you know you can mark your emails as done ¿ ? So you can easily see the ones still waiting for action.

Read more
Simon Toussaint

Best MS Teams App!

2019-06-13

I highly recommend MailClark for anyone considering integration with MS Teams!

Pros

Really like the additional email capabilities and tidy interface, we were also very pleasantly surprised to find that the emails sent from Teams are synced in our mailboxes by default and can meet our internal compliance requirements.

Cons

None, I wish that we found MailClark earlier!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from MailClark


Thanks a lot Simon for your feedback!
If you ever have questions about MailClark, we'd be happy to help!

Read more
Tracey MacKenzie

Very positive

2017-08-31

save time

Pros

This means I can easily just let it run and do its thing to save me time every day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from MailClark


Hi Tracey, Thank you for your support! Remember you can join our team whenever you need support or to share your suggestions to make MailClark even better!

Read more
Barbara Rogers

Great way to respond to emails via Slack, I love it

2018-10-30

My team is more productive using MailClark to track responses to users on our application.

Pros

I love being able to respond to emails in Slack.

Cons

I only wish the customized signature feature had some more formatting options.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from MailClark


Hi Barbara, thanks a lot for your support, we are glad to hear that MailClark is helping you and your team!

Have you noticed the formatting options that come with the signature settings?
You'll find more details here: https://mailclark.ai/help/article/99yrf10dxl
and feel free to drop us a message at support@mailclark.ai if you need further help :)

Have a nice day!

Read more
Aaron Schafer

We have been using MailClark to notify us of email messages generated from our webform

2017-08-31

Pros

We are able to deliver specific email messages received to our Slack users without the need to login to gmail.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from MailClark


Hi Aaron, thank you for your review! Feel free to reach us via a Slack DM to MailClark if you ever need support!

Read more
Andy Rostad

Mailclark gets my clients who won't adopt slack, onto Slack. And that keeps me out of my inbox.

2018-03-14

Pros

I used to miss e-mails from important clients occasionally - but Mailclark's got a better eye on my inbox than I do - and since Slack is my home base, I don't have to task-switch to read (I don't respond from Slack, but I could.)

Cons

I would say that I don't like the pricing - but they recently updated it - the only reason I don't upgrade to a paid version is that I don't have enough communication to justify it - but the price is reasonable for a service that is awesome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from MailClark


Hi Andy, Thank you for your review! If you need help to start answering from Slack, let us know, we'd be happy to share some tips :)

Read more
Adam Ra¿niewski

I'm using mailclark for forwarding mail, like a big mail box

2017-09-01

Easy to receive and use mailboxes.

Pros

Nice theme, easy to use.

Cons

I didn't found a good tutorial how to use it, and community is too small for now. But after they will grow up, this product will be great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from MailClark


Hi Adam, you¿re right, we should create more tutorials for our users. Have you seen our quick start guides e.g. https://mailclark.ai/help/quick-start-guide or https://mailclark.ai/help/email-groups-in-slack?

Read more
Omar Yaqub

Indispensable

2019-06-18

MailClark helps reduce the hunting around on different platforms and makes it easy to collaborate.

Pros

This is a vital product for our workflow and makes life so much simpler.

Cons

I wish it could capture comments left on my facebook page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from MailClark


Thanks a lot Omar!
We are happy to help you.

Read more
Phil Druce

Great slack app

2017-09-03

Emails in one place

Pros

Mailclark is easy to use, setup is as simple as creating email addresses and then chasing your apps to send to these email addresses instead.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from MailClark


Hi Phil, Thank you for your review! If you ever have questions about MailClark, we'd be happy to help!

Read more