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Mailjet vs timetoreply Comparison

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Overview

Category Leaders

Send, track and deliver both marketing and transactional emails with Mailjet. Our cloud-based infrastructure is unique and...

timetoreply is a cloud-based email management solution that allows customer service agents to enhance email response rates...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

8.69

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

15

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

206

78

20

10

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.4

5

4

3

2

1

16

20

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love the the easy n smooth mail sending quality of this software the most but rest of functions and services also awesome like customer support ,Templates,SMTP etc.
It is easy to use, it just works, it's easy to set up, it provides awesome verification of my mail reaching its destination, I will continue to be a happy Mailjet user for years to come.
Mailjet is easy to set up and comes with a good delivery system. It also helps in achieving good open click through rates.

Pros

I love the ability to see how quickly we're responding to customers, the email volumes, and the ability to filter internal/external.
The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can.
We are happy with the tool and strive to perfect our services by monitoring that all emails are handled within their KPI's. The support service of TTR is exquisite.

Cons

This is the reason why I didn't expect charges for the next 12 month but I was charged twice already. This is a bug, issue, error in MailJet billing system.
Their attitude of doing nothing is the worst and the rudest I’ve ever seen in my years of working with several email service companies. And I see that they blame this to the pandemic.
Some problems in the implementation with api system. The errors were not totally clear.

Cons

I think the default visualizations and the verbiage for their filters and key indicators are a bit confusing.
Adding filter " show emails where messages were more than 20" , because I can almost guarantee that something is wrong there.
TimetoReply - the Information I Want and the Information I'm Confused By.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features73
  • "What If" Scenarios
  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Archiving & Retention
  • Audience Targeting
  • Auto-Responders
  • Behavior Tracking
  • Benchmarking
  • CAN SPAM Compliance
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Channel Management
  • Churn Management
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Accounts
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Data Recovery
  • Data Visualization
  • Database Support
  • Demographic Data
  • Design Management
  • Diagnostic Tools
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Alerts
  • Email Campaign Management
  • Email Distribution
  • Email Invitations & Reminders
  • Email Marketing
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Time Tracking
  • Event Tracking
  • Event Triggered Actions
  • Filtering
  • Geolocation
  • Knowledge Base Management
  • Lead Capture
  • List Management
  • Mailing List Management
  • Microsoft Outlook Integration
  • Mobile Optimized Emails
  • Multi-Campaign
  • Performance Management
  • Performance Metrics
  • Preview Functionality
  • Productivity Analysis
  • Project Time Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Social Media Integration
  • Spam Blocker
  • Summary Reports
  • Team Management
  • Template Management
  • Third Party Integrations
  • Unsubscribe Database
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Website Analytics
  • Website Integration
  • Workflow Management
  • eCommerce Management
  • Total features41
  • "What If" Scenarios
  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Archiving & Retention
  • Audience Targeting
  • Auto-Responders
  • Behavior Tracking
  • Benchmarking
  • CAN SPAM Compliance
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Channel Management
  • Churn Management
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Accounts
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Data Recovery
  • Data Visualization
  • Database Support
  • Demographic Data
  • Design Management
  • Diagnostic Tools
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Alerts
  • Email Campaign Management
  • Email Distribution
  • Email Invitations & Reminders
  • Email Marketing
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Time Tracking
  • Event Tracking
  • Event Triggered Actions
  • Filtering
  • Geolocation
  • Knowledge Base Management
  • Lead Capture
  • List Management
  • Mailing List Management
  • Microsoft Outlook Integration
  • Mobile Optimized Emails
  • Multi-Campaign
  • Performance Management
  • Performance Metrics
  • Preview Functionality
  • Productivity Analysis
  • Project Time Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Social Media Integration
  • Spam Blocker
  • Summary Reports
  • Team Management
  • Template Management
  • Third Party Integrations
  • Unsubscribe Database
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Website Analytics
  • Website Integration
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations107
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations3
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Mailjet vs. timetoreply

See how Mailjet and timetoreply stack up against each other by comparing features, pricing, ratings, integrations, security & more.