Mailjet Features

Mailjet

Marketing Email, Transactional Email, Transactional SMS

4.34/5 (328 reviews)

Mailjet Feature Summary

  • Unlimited number of contacts
  • Real-time email tracking
  • Delivery and Analytics Dashboard
  • One-to-one personalization
  • Delivery optimization
  • RESTful API
  • Segmentation
  • A/B Testing
  • Campaign comparison
  • Email Automation
  • Integrations with over 75 platforms and apps
  • Personalization
  • Send API
  • Template Gallery
  • Advanced Statistics
  • SMTP Relay
  • Dedicated IP
  • Real-time transactional email monitoring
  • Templating language
  • Deliverability Experts
  • Parse API
  • Automated Worklows
  • Event API
  • Dedicated API Support
  • Real-Time Collaboration
  • Comments
  • Publication Request
  • Role Management

Competitor Feature Comparison

"What If" Scenarios
A/B Testing
API
Activity Tracking
Auto-Responders
Automatic Notifications
Behavior Tracking
CAN SPAM Compliance
CRM Integration
Campaign Analysis
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Click Tracking
Configurable Workflow
Contact Database
Contact Management
Content Management
Custom Fields
Custom Forms
Customer Accounts
Customer Segmentation
Customizable Branding
Customizable Templates
Data Extraction
Data Import
Data Import/Export
Database Integration
Delivery Tracking
Demographic Data Collection
Design Management
Drag & Drop Interface
Drip Marketing
Email Alerts
Email Distribution
Email Marketing Management
Email Notifications
Email Templates
Email Tracking
Engagement Analytics
Event Tracking
Event Triggered Actions
Geolocation
Knowledge Base Management
Lead Capture
Microsoft Outlook Integration
Monitoring
Multi-Campaign
Preview Functionality
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Reporting & Statistics
Rich Text Editor
Social Media Integration
Subscription Management
Summary Reports
Template Management
Third Party Integration
Unsubscribe Database
WYSIWYG Editor
Web Analytics
Website Integration
Workflow Management
eCommerce Integration
Visit WebsiteCompare App
"What If" Scenarios
A/B Testing
API
Activity Tracking
Auto-Responders
Automatic Notifications
Behavior Tracking
CAN SPAM Compliance
CRM Integration
Campaign Analysis
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Click Tracking
Configurable Workflow
Contact Database
Contact Management
Content Management
Custom Fields
Custom Forms
Customer Accounts
Customer Segmentation
Customizable Branding
Customizable Templates
Data Extraction
Data Import
Data Import/Export
Database Integration
Delivery Tracking
Demographic Data Collection
Design Management
Drag & Drop Interface
Drip Marketing
Email Alerts
Email Distribution
Email Marketing Management
Email Notifications
Email Templates
Email Tracking
Engagement Analytics
Event Tracking
Event Triggered Actions
Geolocation
Knowledge Base Management
Lead Capture
Microsoft Outlook Integration
Monitoring
Multi-Campaign
Preview Functionality
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Reporting & Statistics
Rich Text Editor
Social Media Integration
Subscription Management
Summary Reports
Template Management
Third Party Integration
Unsubscribe Database
WYSIWYG Editor
Web Analytics
Website Integration
Workflow Management
eCommerce Integration
Visit WebsiteCompare App
"What If" Scenarios
A/B Testing
API
Activity Tracking
Auto-Responders
Automatic Notifications
Behavior Tracking
CAN SPAM Compliance
CRM Integration
Campaign Analysis
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Click Tracking
Configurable Workflow
Contact Database
Contact Management
Content Management
Custom Fields
Custom Forms
Customer Accounts
Customer Segmentation
Customizable Branding
Customizable Templates
Data Extraction
Data Import
Data Import/Export
Database Integration
Delivery Tracking
Demographic Data Collection
Design Management
Drag & Drop Interface
Drip Marketing
Email Alerts
Email Distribution
Email Marketing Management
Email Notifications
Email Templates
Email Tracking
Engagement Analytics
Event Tracking
Event Triggered Actions
Geolocation
Knowledge Base Management
Lead Capture
Microsoft Outlook Integration
Monitoring
Multi-Campaign
Preview Functionality
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Reporting & Statistics
Rich Text Editor
Social Media Integration
Subscription Management
Summary Reports
Template Management
Third Party Integration
Unsubscribe Database
WYSIWYG Editor
Web Analytics
Website Integration
Workflow Management
eCommerce Integration
Visit WebsiteCompare App

Mailjet Feature Reviews

25 reviewers had the following to say about Mailjet's features:

Sergey Chuprina

Powerful service at an affordable price

2018-09-28

For all the time the service was used, there were no mistakes in its work, it stably sends email messages, presents comprehensible statistics in the form of reports, and the help desk helps to understand the intricacies of e-mail.

Pros

This is a very reliable service, in which several elements are combined at once - stable work of the message sending tools, an understandable help system, good technical support and an extensive API.

Cons

The interface of the Mailjet service can not be called a strong point.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan Baggaley

The best of several major email providers I tested & evaluated

2018-05-20

Excellent reporting, easy to use design tool for creating marketing emails.

Pros

MailJet were by far my favourite - initially because of the well thought out restful developer API. When I came to do a real life marketing email for my ComiCon the tracking reports, open rates and other information plus a really easy to use editor with A/B testing and segmented campaigns using a simple query process make this a product I highly recommend.

Cons

The handy signup form that you can use to add people directly to your campaign list doesn't score so well on my seo scores so I would like to see that improved. Ideally with a direct to list button post. That is pretty minor compared to how well the rest of the service operates though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lisa Ponder

Tried them all and Mailjet does it best!

2019-03-13

Pros

Mailjet is the first email marketing platform that I have found with updated email layouts, templates, and quick editing abilities for customizing to our brand. The user experience on the dashboard, campaign editor and template editor pages is very modern, clean, easy to use, and has every feature I need.

Cons

The list management could use a little updating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Monu Tripathi

fastest email solution

2019-01-26

we have implemented mailjet solution on our internal project for automation & response was great, api was integrated within deadline and downtime was minimal.

Pros

flexible smtp api best email statistics easy template building

Cons

automation feature should improve and other vendor integration module should be provided.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sergiy Salenko

Verified Reviewer

A powerful tool after you have mastered it

2017-05-01

Pros

Check how the message appears on the screen of your mobile device.

Cons

Slightly complex workflow to create and send the first letters (It takes time to learn the tool to use its power), Limited number of reports,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 11-50 employees)

Best One

2018-09-28

Pros

- smpt support - simple UI - easy to make new campaign template - transaction mail support

Cons

- reports are not enough - bounce mail problem. - for any reason if a mail address is pre-blocked, after unblocking you can not send it again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

very easy to develop

2017-10-25

Pros

i'm using Mailjet to give my system abilities to send scheduled emails through API calls. Mailjet makes it easy for me to send with more than one recipients (cc and bcc).

Cons

API docs may need more samples.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Banking company, 1-10 employees)

I finally found my ultimate mailing solution

2019-01-29

I don't have to write and design emails manually. 2.

Pros

This is the perfect solution for my needs: I define the email templates in a nice editor, get an ID, and then from my application i just call a command to send that email using the ID, along with my parameters.

Cons

But again, the tool gets A today, and I'm asking for A+.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 10001+ employees)

Easy and affordable mail server

2019-03-12

Pros

Easy plug into existing SMTP services and extensive API.

Cons

Would like more detailed reporting features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Online Media company, 1-10 employees)

Steer clear if you're looking to send a large volume of emails

2019-12-03

Overall, if you want to send a little bit of email with webhooks and api calls, this will work.

Pros

The sales people and customer support were very nice. If you were looking to use the free tier or send low volume of emails then MailJet will do the job (ie: in place of MailChimp) however, if you're looking at this v's constantcontact or sendgrid, selligent etc then I would definitely not go with MailJet.

Cons

MailJet do not want clients to use them as a databasing tool which means, if you have a segment of users who are engaged and opened 20 times in the last 30 days and you want to get those email addresses to push into facebook to find a look alike audience...you can't.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from Mailjet


Hi - thanks for your feedback. Please feel free to send us an email to contact@mailjet.com and we'd be happy to look into your account. In the meantime, we apologize for any inconvenience. Our platform and API is designed to handle higher volumes and as long as our Sending Policy is adhered to, we will be able to address any of your issues. Thanks again, the Mailjet team.

Read more
Elie Azar

A very easy learning curve towards good productivity and results

2017-12-04

Managed to reach potential clients

Pros

- Free option for low volume - Nice statistics on delivered and opened message - email validation from domain very useful - Nice editor for templates of email

Cons

- Contact list management requires too many loops to manage the lists - not very straightforward when choosing a distribution list for a campaign - editing in HTML is a one way street, you cannot go back to the editor to continue

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Health, Wellness and Fitness company, 1-10 employees)

Transactional / Triggered emails are so easy to setup

2019-05-09

Overall, it has been a positive experience. As a startup company, we initially went with a competitor and hit many roadblocks, so we wound up with MailJet and it has been smooth sailing.

Pros

Our developer found this solution and it integrated with our platfrom through the API very smooth.

Cons

The reporting is a bit confusing compared to other email tools I have used.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
David Dornbusch

Excellent overall experience,

2017-12-04

Good customer relationship

Pros

Extremely easy to design very nice newsletters Good reports Easy to upload reports

Cons

Customer support and special restrictions The internal search engine is really too limited. You must spell the exact email. We should be able to serahc with just a part of the name Too complex to remove bounced and blocked

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jesús Ibáñez

Good sending emails via smtp

2018-04-16

Sending notifications via email

Pros

It'i very easy to configure and send emails via SMTP and easy integration to with API in order to send emails via API

Cons

At this moment i can not see any disadvantage because i have only sent a few of emails via SMTP as notifications

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tom Olsen

I send b-to-b campaigns using mailjet, and find the experience to be very successful.

2018-03-29

Ease of use, good reporting, better results.

Pros

I like the ease of sending mailings. I can launch a campaign in less than 1 hour and see immediate results.

Cons

Would like easier storage of templates I create for use next time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mailjet


Hello Tom,
thank you for your review and for your precise remarks that we are taking into consideration!

Have a nice week and see you soon on Mailjet :)
The Mailjet Crew

Read more
Samantha Capello

Great EDM platform for small businesses

2019-12-12

It has become the base for all of our EDM mail outs, for both B2C and B2B customers.

Pros

The power and simplicity of the editor, which made it easy to create what I needed very quickly without being bogged down by fancy wizard editors or complicated functions.

Cons

Integration with Shopify would be great, so that contacts are automatically imported

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Neat, clean and trouble free.

2018-05-17

Easier marketing to a potentially large number of potential customers.

Pros

The choice of templates lets you send better-looking mailers. The reporting is excellent, allowing you to drill down into the response data and see where you have been most successful.

Cons

In the reporting it would be useful to know more about the nature of the bounces, or even the detail of the message.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer & Network Security company, myself only employees)

Good

2019-03-12

I’ve not used any of the e-mail marketing functions so I’m unable to comment on those services but it certainly serves for me as a message relay service and I’m not sure what more it could offer.

Pros

DKIM / DMARC Recording checking.

Cons

Some of messages relayed appear in the 'forum' tabs of gmail but that's possibly due to misconfiguraiton on my part somehwere.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jane Filing

I'm very glad we moved to Mailjet

2019-01-25

Worth the switch - importing lists is easy.

Pros

Ease of importing existing lists Ease of setup Ease of use

Cons

Mailjet needs to be more proactive with their third party integrations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle C

Mailjet- great value for email marketing requirements

2019-03-26

Statistics is particularly useful.

Pros

It meets all basic needs, like being able to track stats for emails sent, maintaining a global exclusion list (for all your contact list) to prevent you from sending to invalid email addresses or unsubscribers.

Cons

The user interface could definitely be improved, but I'm not complaining.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dario Omerdic

Solid SMTP for Emailing

2018-09-10

I use Mailjet specificaly when I need the free autoresponder feature . Also the reporting is the cleanest and best out of all free SMTP's.

Pros

I love the statistics reporting page which is displayed very well.

Cons

A bit more expensive than the competition.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kenneth Anthony

Best Value Out There

2019-09-20

Pros

The software is easy to use and I can prepare a "mailing" fairly quickly with templates that I've set up for various types of occasions.

Cons

I wish that there could be more templates for the emails to give me more "looks" when I do "mailings"

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jules Verhoeven

Verified Reviewer

Professional tool - value for money

2017-04-25

Pros

Usefull statistics and reports to download.

Cons

Blocked emails are not always easy to detect what the real reason is.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Thomas Luquet

Verified Reviewer

Robust emailing system

2016-11-29

The API is easy to use.

Pros

Mailjet is quite fair in price, good technically, good API, good and easy to use admin interface.

Cons

Support only by email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Mailjet

I could recommand Mailjet mainly for the same usage as we do, I mean for operating an app that requires to deliver emails safely.

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Information Services company, 51-200 employees)

One of the best solution to organize your outgoing e-mails

2018-09-27

We use mailjet for sending transactional mails and newsletters.

Pros

Mailjet provides various features for e-mail specialists like reviewing outgoing messages, checking the actual status of e-mails (sent/opened/clicked/spam/etc.).

Cons

I miss mobile application, nowadays its quicker to check your messages via smartphone.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more