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Mailjet Logo

Marketing Email, Transactional Email, Transactional SMS

Mailjet Reviews - Page 3

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423 reviews

Recommended

IB
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Isaac B.

Think Tanks, 1-10 employees

Used other for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A solid option for managing email lists.

Reviewed 5 years ago
Pros

Ease of use A plethora of features Messages arrive to inbox (not spam) Good analytics Overall value is good

Cons

Mailjet limits your sending rate at first Some features could be more customizable (e.g. subscriber forms/widgets) Can be a bit complicated to add sender addresses and verify URLs

SH
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Sander H.

Computer Software, 11-50 employees

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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I never experienced a worse quality of support then these guys deliver

Reviewed 24 days ago

They suspended our account without notice because they suspect spam is being sent. Already waiting 7 days to be helped. We are a SaaS application and our entire system uses mailjet as a backend. Very risky.

Pros

Api has good documentation When you dont need support and everything works its ok

Cons

Very bad support desk Make sure you do not fully rely on their service They do not notice and their internal mails are not always working - for example password reset or auth codes are delayed or not received at all

FC
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Frank C.

Fine Art, 1-10 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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MailJet Email Software is Best for Experienced Marketers

Reviewed a year ago

The delivery of emails and the stats is very detailed is their strong point so you get the complete picture of your campaigns.

Pros

The system they use to send and deliver your emails is well done, but can get quite detailed. Keep in mind this is how your mails get a high deliverablility.

Cons

This softward is strongly designed for team colaboration, and the learning curve is quite high. I also tried to contact support and it took them a long time to get back to me, and then several exchanges by email to get my inquiry solved.

FF
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Fabien F.

Internet, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Compte bloqué sans raison

Reviewed a year ago

Compte bloqué sans raison alors que nous sommes clients depuis un bout de temps. Nous n’avons reçu aucune alerte, ni aucun mail annonçant leur action.Le service client ne peut me donner aucune information pour des raisons de sécurité... Mais mon compte reste malgré tout bloqué. Avec tout ce que cela implique...

Pros

Facilité d'utilisation. (et encore, changement avec le temps).

Cons

Service inexistant.Réponses su service client pré enregistrées et ne correspondent pas aux demandes effectuées.

Showing original review in French. See translation

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Verified reviewer

Education Management, 1-10 employees

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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So horrible I had to create an account here just to write a review!

Reviewed a year ago

Horrible, horrible, horrible.

Pros

The design / looks were the only positive that I could take. While the product is extremely irritating due to the limited functionality and horrible product thinking, the UI/UX designers have done a good job.

Cons

Oh, so much. Here are a few things that it falls short in when compared to other mass emailers:1. Contacts management: You have very limited options in the way you want to upload / edit contacts. The multi-editing options are a joke, and there is no way you can send emails to some contacts in a list instead of all. Also, even to remove a contact from a list, you need to upload a freaking CSV file! I mean, did they never use their own product after creating it?2. The campaign editing options are extremely limited even in a paid version. Glad that I never paid them a buck.3. Creating contact properties is a big pain due to the functionality.4. Their email templates are a joke.5. Extremely limited options when designing emails.

pb
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philippe b.

Information Technology and Services, 1-10 employees

Used monthly for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Très mécontent des services de mailjet

Reviewed 5 months ago

Très difficile de les avoir par mail impossible de les avoir par téléphone impression très désagréable que le support est un chatbot de 1ère génération qui pose des questions qui n'ont rien a voir avec le problème impression d'avoir été pris pour un pigeon pour notre part, service inopérant donc mais que nous avons quand même payé initialement

Pros

Jusqu'à la mise en place du RGPD : le prix

Cons

le produit n'était pas aussi ergonomique que certains autres et il manquait des fonctionalités depuis une campagne en juillet 2023 que nous avons réalisée et dans laquelle, il y avait des contacts que nous n'avions pas validés suivant le double opt-in, mailjet ,nous a d'abord mis en erreur avec impossibilité d'envoyer et d'accéder à nos données. puis impossibilité de comprendre et d'avoir un support pour nous aider, malgré de nombreuses relances. j'ai d"épensé un abonnement et des heures de temps sans succès. je retente ma chance cette année en vérifiant bien notre fichier composé que de clients et je me heurte de nouveau à leur juriste qui me demande de prouver que ce sont bien des clients qui acceptent mes campagnes d'email (200 clients en tout...), et avec lequel j'échange par mail.

Showing original review in French. See translation

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Ronnie R.

Entertainment, 51-200 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Mailjet was challenging

Reviewed 5 years ago

Overall I left Mailjet. The cost involved was too high. Customer service was not great. The interface was nice but didn't out weight the cons.

Pros

Mailjet was a great resource for creating engaging emails. The creative tools for making emails were very easy to use. Creating powerful engaging emails was very quick and the end result was exactly what I was looking for on the creation side of the platform.

Cons

So unfortunately I was unable to continue using Mailjet. The cost involved is pretty competitive but still very expensive. I came into some problems with a few of my emails and the customer service was underwhelming. They made things very challenging. I missed a few planned emails with specific deadlines due to not being made aware of the problems going on. Unacceptable. So I switched.

Vendor response

Hi Ronnie - thanks for your feedback, and we are sorry to hear you had an underwhelming experience. In an effort to provide excellent service, could you share your Support Ticket number by email at contact@mailjet.com. We'd be happy to take a look at your account and if you're interested in potentially continuing with our service, see how we can improve your experience. Best, the Mailjet team.

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Verified reviewer

Financial Services, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Your interface is confusing, your user experience is terrible

Reviewed 6 years ago

Poor experience

Pros

Data centers in France, French company, gdpr compliant. We value this. Domain Authentication is easy. WYSIWYG editor is not bad for emails support guys (english) are polite and effective

Cons

UI is too slow. how did you manage to make this slow? I am using mailjet for years in various companies and the interface has always been spinning. I can't stand seeing you spinner anymore. please hire a bew PM and a new frontend dev team. this is not acceptable. UX is too confusing. red banners, warnings all over the place for a feature I did not even ask for (10K emails per day if I recall correctly) Navigation is terrible. why are you doing this to us ? template management is awkward glitches in the API your team is not willing to fix. API is very important, be developer friendly please. read the comments here to understand the suffering of users locked and forced to use your product (aka silent sufferers) https://github.com/mailjet/mailjet-apiv3-nodejs/issues/38

DR
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Dario R.

Computer Software, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Better value for money on the market

Reviewed 5 years ago
Pros

Mailjet has all funcionalities needed for sending transactional emails. Great backoffice application and EU based

Cons

Transactional confirmation API structure need some manual tricks to work with many domains and subaccount in an efficent way

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Mark M.

Market Research, 11-50 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great mailing platform

Reviewed 4 years ago

Easy to setup, I like how they instruct you to setup your mailing domain in an optimal way and guide you through the process.

Pros

The overall design of the platform as well as the email builder is one of the best i've seen. It makes it possible for even novice users to design templates and send email campaigns.

Cons

Price is a bit high compared to some open source and self hosted options like OemPro but for a SASS product its still pretty good.

mh
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mickae h.

Packaging and Containers, 201-500 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Super outil !

Reviewed a year ago
Pros

Cette outil nous a permis de mettre en place une campagne marketing auprès d'une forte clientèle en ajout de la campagne d'appel, nous assurant que chacun de nos client ont pu être contacté sans risque d'oubli.

Cons

Rien à signaler a ce niveau, cet outil nous a réellement permis d'atteindre nos objectifs.

Showing original review in French. See translation

AR
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Adolf R.

Computer Software, 1,001-5,000 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Mailjet the best current mailing tool.

Reviewed 5 years ago

My experience as a Mailjet client has been wonderful both personally and professionally, especially in the company where we have the need to send notifications, advertising campaigns and promotional emails whose processes are evaluated in real time and also have the advantage that These shipments will be customized.

Pros

Mailjet is a very easy to use platform with very striking features, where I can observe all the results of the campaigns that are carried out, which allows us to use all the past content that is stored securely, all this historical we analyze it and We use to optimize our future strategies. A very interesting feature of this system is that we can send transactional and marketing emails from the same platform without incurring additional expenses.  

Cons

I suggest that the customer support provided by Mailjet can be improved in the advisory aspect, however this does not prevent it from being considered a platform that is well structured.  

am
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amit m.

Marketing and Advertising, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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This Is Good For begineers

Reviewed 2 years ago
Pros

The service is good but they block accounts without intimation even we use list cleaning techniques so critical to recover accounts

Cons

Pricing is little high and application Layout is little critical.Some functions doesn't work on slow internet

SB
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Sarah B.

Market Research, self-employed

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Mail In A Hurry!

Reviewed a year ago
Pros

There is an extensive and wide variety of email templates that allow you to send and receive emails based around marketing campaigns and/or automated messages, I love that it allows you to add and remove people to the structure of your math emails. Also, you can lock the email itself and only allow certain permissions to certain people so it gives each person a role that you give access via the mail jet system

Cons

This is definitely a more fifth Decatur set up, this will work excellent with B2b but it’s not self owned start-up business focused.

NP
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Nicolas P.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good mailing solution but not the best

Reviewed 2 years ago

Support are really good (but not abnswering quickly...). Job are nearly done : mail delivered but some go to SPAM folder because Mailjet server is know as mass mailing solution... Could be used for marketing but probably not interested to transactional email

Pros

this make the job we used for : send mail throught smtp and delivery ASAP

Cons

some mails are tagged as spam and so never read by receiver. We can go on next level on MailJet to have private IP but price is no more interesting compared on other competitors with more reputation

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Jaime E.

Information Technology and Services, 11-50 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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MailJet, you get what you pay for.

Reviewed 9 years ago

All I can say, is try and fine a phone number of email address for technical support ANYWHERE. Your only contact is through the support form, which would be great if they didn't take 2 days to get back to you. 2 days is two days too long if you send out 12,000 emails and all of the links don't work as happened to us. When you use MailJet, they do some kind of redirecting, probably so they can capture analytics. At 10:44 we ran our final test and it worked. At 11:00 we launched 12,000 and every hyperlink was broke. First thing the next morning I ran a test again and the links worked on that. Been trying to get a hold of Mail Jet all morning while my customer if fielding angry emails and calls from the recipients. It's a huge embarrassment and frustration for all of us. Now ask me if the $7.50 per month price is a good deal or not? Oh, and this is not the first time we've needed help and gotten into this bind. We will be switching once we manage this emergency.

Pros

Very cheap tool. $7.50 per month for up to 30,000 emails.

Cons

Cheap. Tech support is a minimum of a day from responding and you probably won't get much out of them. Outsourcing or cloud doesn't work if the vendors don't respond to your urgent issues on a timely basis. How about a tech support phone number, chat, email address????? Bump the price up to $10/month and actually provide something.

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Pierre-Yves R.

Computer & Network Security, 1-10 employees

Used daily for 2+ years

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Aucun support, aucun moyenb de contact

Reviewed 4 years ago
Pros

Facile d'accès, interface intuitive et fluide

Cons

Comme de nombreuses autres personnes nous rencontrons des problèmes avec Mailjet : compte bloqué sans raison apparente et aucun support malgré l'ouverture d'un ticket. Extrêmement déçu par cette société et ces services qui se disent réactif mais ne met rien en œuvre pour vous aider lorsque vous rencontrez des problèmes. Nous ne pouvons pas utiliser le service d'envoi de mail (que nous avons payé) depuis 48h et c'est extrêmement problématique pour notre business. Cette société est à bannir !

Showing original review in French. See translation

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Verified reviewer

Civic & Social Organization, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Mailjet : un service d'e-mails en masse puissant pour les associations

Reviewed 2 years ago

Dans l'ensemble, mon expérience d'utilisation de Mailjet a été très positive. J'ai trouvé que l'outil était facile à utiliser et que les fonctionnalités de personnalisation étaient particulièrement utiles pour créer des campagnes d'e-mails professionnelles et engageantes. De plus, la capacité à suivre les résultats des campagnes et à générer des rapports détaillés a aidé à améliorer notre stratégie de marketing par e-mail. Enfin, le support client a été rapide et efficace pour répondre à toutes nos questions.

Pros

J'ai été très impressionné par la facilité d'utilisation de Mailjet, en particulier sa fonctionnalité de création de modèles d'e-mails personnalisables. De plus, la possibilité de personnaliser les listes de diffusion et d'automatiser les envois a rendu l'envoi d'e-mails en masse beaucoup plus simple et efficace. Enfin, j'ai apprécié le suivi des campagnes d'e-mails grâce à des statistiques détaillées et des rapports.

Cons

Bien que j'aie apprécié l'ensemble de l'expérience Mailjet, j'ai trouvé que l'interface utilisateur pouvait être un peu plus intuitive et conviviale, en particulier pour les débutants. Certaines fonctionnalités avancées, comme la création de flux de travail automatisés, peuvent également sembler un peu complexes pour les utilisateurs moins expérimentés en marketing par e-mail. Enfin, j'aurais aimé avoir plus d'options de personnalisation pour les rapports et les analyses.

Showing original review in French. See translation

CM
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Claudio M.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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tieni traccia delle email importanti

Reviewed 2 years ago
Pros

Mailjet è un ottima piattaforma per l'invio di email. Personalmente lo utilzzo per l'invio di email transazionali. L'invio delle email viene garantito praticamente al 100% ed è possibile tenere traccia di ogni singolo invio controllandone lo stato e l'avvenuta ricezione e apertura.Otiima anche la possibilità della creazione di sub-account.

Cons

Bisogna fare molta attensio che le mail non siano inviate ad utenti sbagliati perchè si rischia che l'account venga bloccato.

Showing original review in Italian. See translation

BC
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Bernardo C.

Internet, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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For use beyond transactional email, leaves questions

Reviewed 6 years ago

Low cust

Pros

It is a service with Low cost, Easy API and best Doc. The value pays off if you are a startup. But you will have to revisit your choice when you grow up.

Cons

For simple email sending, Mailjet works as a charm, But from the moment you started using other features like Mail Automation, you started the problems, and the support ticket openings. I have two ticket open, and one without solution yet. If I start a new business, probably Mailjet will not be my choice. Unfortunately changing now, is not ideal, because I prefer to dedicate myself to other subjects. The service is not bad at all. Only this Email Automation that does not seem to be ideal for production.

PS
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Prathiksha S.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Amazing and powerful email marketing tool!

Reviewed 2 years ago

With Mailjet email marketing has become very easy for us. The newsletter editor is amazing and helps us build the best ones for our prospects. We are able to track and observe our clients which helps us reach them in a better way. It has also reduced our spam rates. Maintaining contact lists has never been easier. Overall a great experience with the platform.

Pros

The platform is very easy to use and I can build email campaigns quickly and efficiently. It allows multiple team members collaborate which makes it convenient. It's drag and drop feature helps make the email templates better to work with. One of the best feature is that we can track and monitor all the emails sent.

Cons

The platform lacks email templates options which could be increased. The pricing is a little expensive compared to other platforms, but the free plan also works pretty good.

AC
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Alain C.

Internet, 1-10 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Rien de va plus

Reviewed a year ago
Pros

Les possibilités et facilités d'utilisation sont largement gâchés par les blocage et non envois de campagne de façon inopinée depuis 1,5 mois.

Cons

Client fidèle depuis plus de 10 ans, la situation n'est plus jouable : 3 blocages ou non envoi de ma newsletter hebdo de 50000 mails en 40 jours, sans explication. Un service client par tickets aux délais de réponse incompatibles avec un service pro, jamais le même interlocuteur. Une très forte dégradation de la qualité et des délais d'envoi (quand c'est envoyé), alors que les tarifs avaient fortement augmenté tout en restant compétitifs. Je jette l'éponge.

Showing original review in French. See translation

AB
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Adeline B.

Real Estate, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Un outil de marketing pratique

Reviewed a year ago

Globalement un bon outil de communication et pratique dans une organisation. Cependant, il nécessite un travail supplémentaire au niveau des fonctionnalités de design.

Pros

Un outil de Marketing et de commerce très pratique pour communiquer à grande échelle et pour programmer des campagnes commerciales ou informatives.

Cons

Les fonctionnalités de design qui sont limitées. Le fait que l'on ne puisse intégrer trop de photos pour éviter de tomber dans les spams sans pouvoir éditer des designs élaborés via les fonctionnalité de l'application, cela limite les possibilités et on se retrouve vite à faire des campagnes très classiques.

Showing original review in French. See translation

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Jen L.

Sporting Goods, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MailJet better than Most

Reviewed 6 years ago

Overall, it changed my life for the better. I have a newsletter that I send out to almost 5,000 weekly. Mailjet has earned me new business, makes it EASY to create my newsletter. I haven't mastered segmentation yet, but, out of all the other platforms. Mailjet took me to a higher level with better "reach". I would recommend this to anyone that truly wants to increase their marketing exposure.

Pros

For me, mailjet came in right on time. I had tried Mailchimp, Sendgrid and a few others. I like that you can do more in a quick period of time. The "template maker" is relatively easy to use, to those that are familiar with making on line newsletters. If this is our first time to this rodeo, it will have a slight learning curve, but nothing that will take you out the game. I like that you can add MANY MORE subscribers for a lot less money than the other places

Cons

I HATE the "Subscription Boxes", they are NOT user friendly, and you can only do HTML. Someone needs to do these over. They are kinda sucky. Just the entire "subscriber addition" platform needs a do over

JW
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Jennifer W.

Entertainment, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Mailjet review by Jen

Reviewed 2 years ago
Pros

Email marketing has become more important and actually a necessity. This product works and is easy to use. Customer service dept has knowledgeable people.The Template-based emails are eye catching and eye pleasing.

Cons

If there were a rating for mobile compatibility I would rate this product 3/5. The screen display adjusts with every click as if it can't decide on which size to choose. An improper size wouldn't bother me as much as the constant adjustment.