Mandrill Features

Mandrill

Delivery API for transactional emails

4.37/5 (27 reviews)

Mandrill Feature Summary

  • Globally distributed sending infrastructure
  • Custom SPF
  • Custom tracking domains
  • Multiple dedicated IPs
  • Multiple sending domains per account
  • Multiple transactional templates per account
  • Automatic CSS inlining
  • Spam filter testing
  • Detailed and searchable activity log
  • Searchable, user-defined metadata
  • Configurable email alerts
  • Split testing for transactional emails
  • Webhooks
  • Geolocation and email client tracking
  • Real-time analytics
  • Delivery reports

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Competitor Feature Comparison

Mobile apps

iOS App


17 reviews

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Requires iOS 7.1 or later. Compatible with iPhone, iPad, and iPod touch.

Mandrill Feature Reviews

15 reviewers had the following to say about Mandrill's features:

Anonymous
(Computer Software company, 51-200 employees)

Very convenient tool for mail management

2018-02-22

Pros

- Very user-friendly interface - Analytics is great to track customers activities on emails

Cons

This could be clearer in the application UI/UX.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
VP Development (Information Technology and Services company, 1-10 employees)
Verified Reviewer

Simple way to send email with good reputation

2018-07-19

Pros

Easy to use dashboard for administration Easy to integrate with any existing code Straight forward implementation

Cons

Logs are only kept for a few weeks The dashboard looks outdated Hard to perform advance searches over logs

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
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Brandon Scivolette

Mr

2018-02-14

Pros

They offer an API, decent reporting and storage of track/click data for 30 days.

Cons

Secondly, in the 2-3 years that I have been using Mandrill I have not seen a single feature release.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Tomas Kolafa

Verified Reviewer

Nice addition to MailChimp for transactional emails

2018-09-06

Pros

Mandrill has been very cost effective API solution to facilitate transactional emails.

Cons

Its analytics module is basic. I would enjoy more depth when it comes to user segmentation and email performance.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
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Ginger Jones

I wish it were more like MailChimp

2018-05-08

Pros

The pricing is good. We have been using it for years and the only reason we are keeping it is because we don't the pain of switching over to another vendor.

Cons

The reporting features are very weak and we don't like that we have to access MailChimp to get over into the Mandrill dashboard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 11-50 employees)

Very good transactional email API

2018-06-13

Pros

The API is easy to use and the setup is fast.

Cons

The archive of messages is way too limited!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Sports company, 11-50 employees)

We use this with a custom app.

2018-04-04

Quality reporting on email sends and insight on how effective campaigns were.

Pros

We were able to tie this in with a custom email app and used Mandrill for reporting purposes on sends, opens, and click rates.

Cons

It doesn't hold reporting data long term.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Steve Eakin

Great programmatic emails

2018-04-05

Pros

It's got a terrific api that can send programmatic emails (like transactional emails) with ease.

Cons

The UI is incredibly dated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Brooke O'Brien

No Support Now That It's Part of MailChimp

2017-11-02

Pros

Mandrill is good for sending transactional emails and being able to set the emails up and forget them.

Cons

Mandrill used to have a more easy to use dashboard and interface and now that its rolled up under MailChimp, it's hard to find the things I used to be able to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
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Victor Ng

Simple email transaction

2016-11-10

If you are looking for simple email transaction integration with your app, Mandrill is one of the best.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Printing company, 201-500 employees)

Trustworthy tool for delivering emails to your customers

2018-07-14

Pros

Has a nice statistics page to see how your emails are doing overall.

Cons

The PHP SDK I used was kinda outdated and it had little options to change the behaviour without manually changing the source. They should update the library to standards that are more current. GUI where you can view emails, etc. sometimes is a but slow. The search filters could use a face-lift.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Ramona Eikelenboom

Nice Mailchimp addon for transactional emails

2018-06-30

We use it for sending transactional emails to our customers.

Pros

You can view you email history and contents and reasons for rejection of emails. API keys can be used for limiting IP addresses.

Cons

You need a paid Mailchimp subscription to be able to purchase this addon, so it ca be quite expensive if you don't really need Mailchimp.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Dylan Eikelenboom

Perfect client for managing and sending transactional emails

2018-05-17

It allows us to maintain perfect email delivery for all our companies' transactional emails and easily troubleshoot instances where emails were not delivered.

Pros

The best feature by far is the ability to view all emails that were sent or failed to arrive, including the contents of the emails and the reason it bounced.

Cons

It is more expensive than some competitors, but its pricing model is very fair and easy to interpret.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Lexx Fluder

Great way to track down rogue support tickets!

2018-06-14

It really helps us see where a problem is happening when an end user doesn't get an email

Pros

I like that it's easy to use and to learn more about what is holding up communications with customers.

Cons

I wish that I could have more history for rejected and failed messages. It doesn't keep them for very long.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Dan Offer

Cost effective transactional email

2018-03-22

Pros

The application provides - Graphs to show how many emails you're sending each day - What countries your sending the emails to - Open rates - Mail clients used (useful to optimise content) - Spam rates/unsubscribe rates - Great delivery rates Very cost effective.

Cons

A couple of years ago, Mandrill made it a requirement for you to have a Mailchimp subscription in order to use Mandrill. It would have been better in my opinion to keep the two applications independent, just like Sendgrid. Whilst it doesn't make the cost materially more expensive, it does mean that you have to log into Mandrill via Mailchimp which is annoying.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more