Mandrill Features List

Mandrill Reviews

Mandrill

Delivery API for transactional emails

4.42/5 (24 reviews)
8,035

Mandrill Feature Summary

  • Globally distributed sending infrastructure
  • Custom SPF
  • Custom tracking domains
  • Multiple dedicated IPs
  • Multiple sending domains per account
  • Multiple transactional templates per account
  • Automatic CSS inlining
  • Spam filter testing
  • Detailed and searchable activity log
  • Searchable, user-defined metadata
  • Configurable email alerts
  • Split testing for transactional emails
  • Webhooks
  • Geolocation and email client tracking
  • Real-time analytics
  • Delivery reports

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Competitor Feature Comparison

Mobile apps

iOS App


17 reviews

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Requires iOS 7.1 or later. Compatible with iPhone, iPad, and iPod touch.

Mandrill Feature Reviews

13 reviewers had the following to say about Mandrill's features:

Anonymous
(Computer Software company, 51-200 employees)

Very convenient tool for mail management

2018-02-22

Pros

- Very user-friendly interface - Analytics is great to track customers activities on emails

Cons

This could be clearer in the application UI/UX.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Brandon Scivolette

Mr

2018-02-14

Pros

They offer an API, decent reporting and storage of track/click data for 30 days.

Cons

Secondly, in the 2-3 years that I have been using Mandrill I have not seen a single feature release.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Ginger Jones

I wish it were more like MailChimp

2018-05-08

Pros

The pricing is good. We have been using it for years and the only reason we are keeping it is because we don't the pain of switching over to another vendor.

Cons

The reporting features are very weak and we don't like that we have to access MailChimp to get over into the Mandrill dashboard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Internet company, 11-50 employees)

Very good transactional email API

2018-06-13

Pros

The API is easy to use and the setup is fast.

Cons

The archive of messages is way too limited!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Sports company, 11-50 employees)

We use this with a custom app.

2018-04-04

Quality reporting on email sends and insight on how effective campaigns were.

Pros

We were able to tie this in with a custom email app and used Mandrill for reporting purposes on sends, opens, and click rates.

Cons

It doesn't hold reporting data long term.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Steve Eakin

Great programmatic emails

2018-04-05

Pros

It's got a terrific api that can send programmatic emails (like transactional emails) with ease.

Cons

The UI is incredibly dated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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Brooke O'Brien

No Support Now That It's Part of MailChimp

2017-11-02

Pros

Mandrill is good for sending transactional emails and being able to set the emails up and forget them.

Cons

Mandrill used to have a more easy to use dashboard and interface and now that its rolled up under MailChimp, it's hard to find the things I used to be able to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
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Victor Ng

Simple email transaction

2016-11-10

If you are looking for simple email transaction integration with your app, Mandrill is one of the best.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Dylan Eikelenboom

Perfect client for managing and sending transactional emails

2018-05-17

It allows us to maintain perfect email delivery for all our companies' transactional emails and easily troubleshoot instances where emails were not delivered.

Pros

The best feature by far is the ability to view all emails that were sent or failed to arrive, including the contents of the emails and the reason it bounced.

Cons

It is more expensive than some competitors, but its pricing model is very fair and easy to interpret.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Lexx Fluder

Great way to track down rogue support tickets!

2018-06-14

It really helps us see where a problem is happening when an end user doesn't get an email

Pros

I like that it's easy to use and to learn more about what is holding up communications with customers.

Cons

I wish that I could have more history for rejected and failed messages. It doesn't keep them for very long.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Dan Offer

Cost effective transactional email

2018-03-22

Pros

The application provides - Graphs to show how many emails you're sending each day - What countries your sending the emails to - Open rates - Mail clients used (useful to optimise content) - Spam rates/unsubscribe rates - Great delivery rates Very cost effective.

Cons

A couple of years ago, Mandrill made it a requirement for you to have a Mailchimp subscription in order to use Mandrill. It would have been better in my opinion to keep the two applications independent, just like Sendgrid. Whilst it doesn't make the cost materially more expensive, it does mean that you have to log into Mandrill via Mailchimp which is annoying.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Food & Beverages company, 201-500 employees)

SUPER EASY TO USE!

2018-04-30

Pros

I can basically send the link to anyone on my team and I need very minimal time to train them and they can jump right into to troubleshoot what they need.

Cons

No complaints about this software at this time. With that being said, I'm not on the team who manages it financially so unsure of investment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Great, while we had it!

2018-05-09

Pros

Around 6,000 users total, and 300-400 online at any given time. Due to this, I needed a transactional email service that had great deliver-ability for invitations, verifications, password changes, etc.

Cons

While the service is great, the way the change was implemented was sudden, leaving companies little time or recourse to find other options quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: GetApp
Helpful?   Yes   No
Read more