Mango Voice vs Fathom

Ringover

Convoso

DialedIn CCaaS

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Mango is a simple yet powerful VoIP, cloud based, phone system software.  Combine that with a mobile app, world class software integrations, competitive pricing, good old fashioned U.S. based customer service, and you've got the best VoIP phone software solution your office could have.

Activity Dashboard

Alerts/Notifications

Automated Attendant

Automatic Call Distribution

Callback Scheduling

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Tracking

Call Tracking Metrics

Call Transfer

Chat/Messaging

Communication Management

Computer Telephony Integration

Contact Database

Customizable Caller ID

Customizable Reports

Employee Directory

Fax Management

Live Chat

Mobile Access

On-Demand Recording

Online Voice Transmission

Recording

Reporting & Statistics

SMS Messaging

Third-Party Integrations

Voice Mail

VoIP

VoIP Connection

Mango Voice

Windows

Chromebook

Web-based

Android

iPhone

iPad

RingEX

Weave

Nextiva

800.com

CallHippo

Basic

Administrator

They offer AI services for transcription and/or virtual reception and amazing customer support!

They offer an easy to use, easy to customize portal that way you can design your phone system exactly how your business needs.

Mango Voice is the easiest to use, easy to integrate, and perfect all-in-one system for calls, texts, voicemails, faxing, etc.

Front Desk Representative

I like the pop up notifications and also the pop up screen whenever I receive a new call.

IT Project Managment

Mango Voice is still new and working on adding features like Security Groups for user management. When it comes to IT, these kinds of things are imperative.

Sometimes, I also experience some kind of delay with the inboud/outbound calls.

Medical Assistant

I don't always love the complexity of the switchboard and navigating different message options for after business hours.

OWNER

When it was time for renewal they doubled the price stating that upon review of the account there are 5 user but we were paying for 3 users.  

Also, after a year with them we realized they had a inaccurate caller ID for us.  

Analista de Sistemas

I personally found Mango Voice to be a very easy to use application, it has very good flexibility, advanced features and magnificent customer support.

They provided training and helped us set up the phone tree

Front Office Manager

Caller ID, Yapi integration, personalized phone settings, and call recording have really helped our dental practice evolve and given us more capabilities to better serve our patients.

Dentist/owner

It integrates well with our dental practice management software X-L Dent and when it works it allows us to dial out to patients with one click and opens our computer software to the patients chart by caller ID recognition.

The support person assigned to our office is less than superb - when contacting via the messenger online, it asks to enter an email and phone number so they can reach out to us (I don't have all day to monitor for a response on the website as we are a busy practice) and they NEVER call back.

Office Manager

I enjoy being able to send faxes without having to own a fax machine, and when the software works, the switchboard function of routing calls is also a great function.

I love the switchboard which allows us to reroute calls when team members are out, without patients having to navigate a tedious menu.

Front desk

We have multiple computers with the same system and minimum cables

Owner

I asked for correction of information on the invoice and the billing simply told me they can't do it, what nonsense, you can change an invoice in seconds with today's technology.  

Practice Manager

We want to be able to put someone on hold, have the line blink & the ability for another person to pick up the call.

Front Desk

We are not able to send images by SMS to patients nor receive messages from patients.

Office Mgr

It would be nice to have just a step down plan where we are not paying for features we are unable to use, or are redundant to the services offered in programs which Mango integrates.  

The things we like the most about Mango are the phones were easy to learn and use with this system, the software integrates with our other business products that we use, pricing was less than a similar product that we tried previously.  

We were hoping to get directions on how to maybe route our patients calls to our office cell phone or other options but we could and did not get a real person to talk to !  

The last 2 weeks on Monday  patients can't call in.   and we could not call out and mt staff could not call out.   Or, calls dropped when people called in.

I wish it was more automated with the ability for more local control of settings on the phone.  

Patient Care Coordinator

I tried calling the other day because the phone system in the office wasn't working (in and out of service) and I was directed to the status.mangovoice web page to check the current situation.

The recent frequency of degraded service, particularly on Mondays and the lack of an ETA on any type of fix.

Too many outages, and problems getting setup. When first implemented we were in the phone w support everyday for about two weeks working out kinks that were supposedly “resolved.”

Dentist

However, after several failed attempts at porting, I ended up canceling service and switching back to a large phone provider in my area.

Office Manager / IT Administrator

They rely a lot on AWS and don't have proper failovers in case an AWS zone goes down.

The website is out of date, the calls and hardware supplied consistently have issues, there is no desire to improve the product.

Guest Relations Manager

I have used Mango Voice in multiple industries now and the ease & execution of the dashboard makes it the right choice for my team.

Office manager 

I like that they get an auto text when they call and I'm not able to answer the phone.

Customization and flexible set up - ability to change switchboard frequently.

Practice Coordinator

WE had to call and reschedule multiple times to obtain more training and ask more questions, especially about the dashboard.

I am sure some of it has to do with internet on our side, but there are a notable amount of dropped/unconnected calls.  

Mango Voice is VoIP, so if your internet provider is down, then the software is down as well.

Every once in a while the phones go down for no reasons and require the phones to be rebooted.  

Sound quality on call recording for the other participant plays back very quietly, hard to hear at times.

Forwarded calls cannot be answered from the cell phone nor transferred.  

Customer service is the worst.   If you can ever get someone to answer, most likely they will have to switch you to one of two people who can actually help.  

I'd like to be able to block numbers (spam) from texting.

sometimes calls drop or lines will not all receive the calls at once

The service is spotty we had periods of time where we would experience dropped calls.  

Associate

The iphone app is essentially nonfunctional for anything other than placing calls.  

I also l love that we can send and receive text messages through the software.

Tx coordinator

I love the FAX option, it saves us paper and toner.

I informed the person who responded to my negative review of why it was left, however, the issue has occurred multiple times since then.

Dentist 

The phone system dies out every so often call comes but we can’t answer

Doctor

We have to use our phones to make money at our practice so i was a huge loss for us.

Phone Support

Call Management

Call Drop

Text Messaging

Features

Pricing

Patient Communication

User Interface

Connection and Internet

Report and Staff

Small Business

Zoom Workplace

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Slack

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Modjo

Gain valuable insights into field activities at scale using our advanced conversational intelligence platform and supercharge your sales team's performance.

Coach and Mentor

The customer support is really quick, this helps alot especially when you're in need of help/ technical issues

Director

Customer support is excellent - provided feedback and they got back to me quickly, referring to my question and helping me.

Fathom is the free AI meeting assistant that records, transcribes, and summarizes your Zoom, Google Meet or Microsoft Team meetings so you can focus on the conversations instead of taking notes. 

Access Controls/Permissions

Action Item Tracking

AI/Machine Learning

Alerts/Escalation

Annotations

Automatic Transcription

Call Transcription

Chatbot

Chat Transcript

Code-free Development

Collaboration Tools

Conferencing

Configurable Workflow

Conversation Intelligence

Customizable Branding

Data Entry

File Sharing

For Sales Teams/Organizations

Meeting Management

Meeting Notes

Multi-Language

Natural Language Processing

Notes Management

Playback Controls

Predictive Analytics

Real-Time Analytics

Real-Time Data

Reminders

Reporting/Analytics

Search/Filter

Sentiment Analysis

Single Sign On

Speech Recognition

Speech-to-Text Analysis

Task Management

Templates

Timecoding

User Management

Video Conferencing

Reviews for Fathom come from a wide variety of industries, including marketing and advertising (14% of reviewers), computer software (11%), and information technology and services (8%). The most frequent use case for Fathom cited by reviewers is call recording (68% of reviewers).

Users and use cases

Most reviewers consider Fathom to deliver strong value for money, as they appreciate the generous free plan and useful integrations. Some reviewers feel premium plans are expensive or want more flexible payment options.

Value for money

The Fathom integrations most frequently cited by reviewers are: Zoom Workplace (a video conferencing product rated 4.9 out of 5 for its integration with Fathom), Google Meet (a meeting product, 4.9), and HubSpot CRM (a CRM product, 4.6).

Integrations

Fathom is a transcription solution with key features that include meeting notes, automatic transcription, call transcription, speech recognition, recording, meeting management, and more.

Mango Voice vs Fathom Comparison (2026)

Mango Voice

Fathom

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives