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Marchex Call Tracking Comparison

Overview

Marchex Marketing Edge: Create more revenue-generating conversations by making better media buys

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
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No info available
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  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(29)

5

4

3

2

1

15

13

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

What i like the most about marchex is that it helps me recording my tracks. My calls are auto saved and the details like date, time, caller, status, place and others are there.
The software is easy to use and the customer support has been great. I also think there is a good array of toll free phone numbers.
I like how easy it is to listen to calls, filter and export reports for clients. Very Happy with the services that are provided for me.

Cons

Customer support for trouble shooting is a little difficult.
The organization filter can give strange results, but I suspect this is a question of how we've set it up instead of how the software is set up.
Pulling custom reports is difficult and hard to navigate through.
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features14
  • API
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Caller ID
  • Campaign Management
  • Conversion Rate Optimization
  • Custom Landing Pages
  • Engagement Analytics
  • IVR / Voice Recognition
  • Real Time Analytics
  • Referral Source Tracking
  • Third Party Integration
  • Visual Analytics

Integrations

  • Total integrations19
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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