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Marchex Call Tracking vs TeleCapture Comparison

Overview

Marchex Marketing Edge: Create more revenue-generating conversations by making better media buys

TeleCapture is a phone call tracking & recording solution for businesses, with local & toll-free numbers for measuring marketing...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$5.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(29)

5

4

3

2

1

15

13

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.8

(6)

5

4

3

2

1

5

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

What i like the most about marchex is that it helps me recording my tracks. My calls are auto saved and the details like date, time, caller, status, place and others are there.
The software is easy to use and the customer support has been great. I also think there is a good array of toll free phone numbers.
I like how easy it is to listen to calls, filter and export reports for clients. Very Happy with the services that are provided for me.

Pros

Cons

Customer support for trouble shooting is a little difficult.
The organization filter can give strange results, but I suspect this is a question of how we've set it up instead of how the software is set up.
Pulling custom reports is difficult and hard to navigate through.

Cons

  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features14
  • API
  • Activity Tracking
  • Anti Spam
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Caller ID
  • Campaign Management
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Custom Landing Pages
  • Data Import/Export
  • Data Visualization
  • Email Integration
  • Engagement Analytics
  • IVR / Voice Recognition
  • Order Tracking
  • Performance Reports
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Referral Source Tracking
  • Social Advertising
  • Summary Reports
  • Third Party Integration
  • Visual Analytics
  • Total features19
  • API
  • Activity Tracking
  • Anti Spam
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Caller ID
  • Campaign Management
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Custom Landing Pages
  • Data Import/Export
  • Data Visualization
  • Email Integration
  • Engagement Analytics
  • IVR / Voice Recognition
  • Order Tracking
  • Performance Reports
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Referral Source Tracking
  • Social Advertising
  • Summary Reports
  • Third Party Integration
  • Visual Analytics

Integrations

  • Total integrations19
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Marchex Call Tracking vs. TeleCapture

See how Marchex Call Tracking and TeleCapture stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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