FusionWorks Features

FusionWorks

Unified communications & hosted VoIP from any device

4.0/5 (2 reviews)

FusionWorks Feature Summary

  • Inbound reporting
  • Outbound reporting
  • Voice & data integration
  • VoIP
  • Unified communications
  • Call parking
  • SIP trunking
  • Encryption
  • Voice quality enhancement
  • Ring groups
  • Hosted PBX
  • Unified communications
  • Web & video conferencing
  • Hosted voice integration with business software
  • Fax Pro
  • Call center
  • Automated, intelligent call distribution
  • Full-featured queuing, routing, quality control, & training
  • Supervisor dashboard
  • Reporting
  • Extended call and call logging capabilities
  • CRM integration
  • Advanced call analytics
  • Click-to-dial capabilities
  • Automatic call logging
  • SIP Trunking
  • PRI & analog lines
  • Collaboration tools
  • Audio conferencing
  • Voicemail
  • Automated receptionist
  • Management portal
  • Call routing
  • SMS text messaging
  • Chat
  • HD video calling
  • IM chats

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Administrative Reporting
Alerts / Escalation
Alerts/Notifications
Audio / Video Conferencing
Automatic Call Distribution
CRM
Calendar Management
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Transfer
Caller ID
Caller Profiles
Campaign Management
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Contact Management
Electronic Signature
Employee Directory
Event Scheduling
Event Triggered Actions
Fax Management
File Sharing
HIPAA Compliant
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Live Chat
Manual Dialer
Meeting Management
Microsoft Outlook Integration
Mobile Access
Multi-Channel Communication
Multi-User Collaboration
Outbound Call Center
Phone Key Input
Progressive Dialer
Queue Management
Real-Time Chat
Reporting/Analytics
Request Assignment
Ring Groups
SIP Trunking
SMS Messaging
Task Management
Text to Speech
Third Party Integrations
Training Management
Unified Communications
Video Conferencing
Virtual Call Center
Virtual Extensions
VoIP
VoIP Connection
Voice Mail
Voicemail Transcription
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Administrative Reporting
Alerts / Escalation
Alerts/Notifications
Audio / Video Conferencing
Automatic Call Distribution
CRM
Calendar Management
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Transfer
Caller ID
Caller Profiles
Campaign Management
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Contact Management
Electronic Signature
Employee Directory
Event Scheduling
Event Triggered Actions
Fax Management
File Sharing
HIPAA Compliant
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Live Chat
Manual Dialer
Meeting Management
Microsoft Outlook Integration
Mobile Access
Multi-Channel Communication
Multi-User Collaboration
Outbound Call Center
Phone Key Input
Progressive Dialer
Queue Management
Real-Time Chat
Reporting/Analytics
Request Assignment
Ring Groups
SIP Trunking
SMS Messaging
Task Management
Text to Speech
Third Party Integrations
Training Management
Unified Communications
Video Conferencing
Virtual Call Center
Virtual Extensions
VoIP
VoIP Connection
Voice Mail
Voicemail Transcription
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Administrative Reporting
Alerts / Escalation
Alerts/Notifications
Audio / Video Conferencing
Automatic Call Distribution
CRM
Calendar Management
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Transfer
Caller ID
Caller Profiles
Campaign Management
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Contact Management
Electronic Signature
Employee Directory
Event Scheduling
Event Triggered Actions
Fax Management
File Sharing
HIPAA Compliant
Help Desk Management
IVR / Voice Recognition
Inbound Call Center
Knowledge Base Management
Live Chat
Manual Dialer
Meeting Management
Microsoft Outlook Integration
Mobile Access
Multi-Channel Communication
Multi-User Collaboration
Outbound Call Center
Phone Key Input
Progressive Dialer
Queue Management
Real-Time Chat
Reporting/Analytics
Request Assignment
Ring Groups
SIP Trunking
SMS Messaging
Task Management
Text to Speech
Third Party Integrations
Training Management
Unified Communications
Video Conferencing
Virtual Call Center
Virtual Extensions
VoIP
VoIP Connection
Voice Mail
Voicemail Transcription
Visit WebsiteCompare App

Mobile apps

iOS App


2 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


11 reviews

FusionWorks Feature Reviews

2 reviewers had the following to say about FusionWorks's features:

Michael G.

Megapath Business Internet, 5 Stars!

2017-06-05

With new Studio locations on the horizon, we know MegaPath will be there to help every step of the way.

Pros

Why you should give MegaPath a call We looked at several vendors and found that MegaPath was the best option because: Continuous open line of communication and the willingness to help of MegaPath Sales and Service Reps. 100% US Based Tech Support when I need it which is rare.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Hiro T.

Ok VoIP. Need improvement

2020-10-09

Pros

Great for big company. Multi features, but it requires cost for the features. It make sense. More features than the competitor. Quietly stable. Can bet other competitor price.

Cons

The website is interface is a nut, so complicated.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more