MessageBird Features

MessageBird

Enterprise cloud communications platform

4.57/5 (121 reviews)

MessageBird Feature Summary

  • Voice messaging
  • Multilingual text-to-speech
  • Automated forwarding
  • Alert broadcasts
  • Anonymous communications
  • Call recording
  • Call transcription
  • Answering machine detection
  • Two-way messaging
  • Message routing
  • RCS
  • Suggested actions
  • Suggested replies
  • Rich media support
  • Message tracking
  • File sharing
  • Auto concatenation
  • Email to SMS
  • Chat
  • Omni-channel API
  • Delivery reports
  • Two factor authentication
  • Real time analytics
  • Custom Caller ID
  • Contact Database
  • Third Party Integration
  • Monitoring
  • Global Reach
  • Campaign Interface
  • Carrier Route Optimization
  • Custom Sender ID
  • Global Compliance Engine
  • Message Templates
  • Alphanumeric Sender ID
  • Two-Way SMS Messaging
  • OTP Generator
  • Call Controls
  • Cloud IVR
  • Number Masking
  • DTMF
  • OTP Integrations
  • Flow Builder
  • 24/7 Support
  • Cross-Channel functionalities

Competitor Feature Comparison

API
Activity Tracking
Answering Machine Detection
Anti Spam
Automatic Notifications
Bulk Send
CRM Integration
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Transfer
Campaign Scheduling
Chat
Chat Transcript
Communication Management
Computer Telephony Integration
Customizable Branding
Delivery Tracking
File Transfer
Geolocation
Geotargeting
Knowledge Base Management
Mobile Alerts
Multi-Channel Communication
Multi-Country
Multi-Language
Multimedia Support
Real Time Analytics
Real Time Data
Real Time Reporting
Receiving
Reminders
Reporting & Statistics
Route Optimization
SMS Integration
SMS Marketing Managment
Support Ticket Tracking
Text to Speech
Two-Factor Authentication
Learn moreCompare App
API
Activity Tracking
Answering Machine Detection
Anti Spam
Automatic Notifications
Bulk Send
CRM Integration
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Transfer
Campaign Scheduling
Chat
Chat Transcript
Communication Management
Computer Telephony Integration
Customizable Branding
Delivery Tracking
File Transfer
Geolocation
Geotargeting
Knowledge Base Management
Mobile Alerts
Multi-Channel Communication
Multi-Country
Multi-Language
Multimedia Support
Real Time Analytics
Real Time Data
Real Time Reporting
Receiving
Reminders
Reporting & Statistics
Route Optimization
SMS Integration
SMS Marketing Managment
Support Ticket Tracking
Text to Speech
Two-Factor Authentication
Visit WebsiteCompare App
API
Activity Tracking
Answering Machine Detection
Anti Spam
Automatic Notifications
Bulk Send
CRM Integration
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Transfer
Campaign Scheduling
Chat
Chat Transcript
Communication Management
Computer Telephony Integration
Customizable Branding
Delivery Tracking
File Transfer
Geolocation
Geotargeting
Knowledge Base Management
Mobile Alerts
Multi-Channel Communication
Multi-Country
Multi-Language
Multimedia Support
Real Time Analytics
Real Time Data
Real Time Reporting
Receiving
Reminders
Reporting & Statistics
Route Optimization
SMS Integration
SMS Marketing Managment
Support Ticket Tracking
Text to Speech
Two-Factor Authentication
Visit WebsiteCompare App

MessageBird Feature Reviews

25 reviewers had the following to say about MessageBird's features:

Stefan Groenewoud

Fast, clear and reliable.

2018-11-15

For both SMS and automatic calling!

Pros

The clear API programming language specific libraries.

Cons

SMS and calls are not separate from each other.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Daryll Malicsi

We used MessageBird SMS for real-time status updates and OTP

2018-11-20

We have implemented a real time status updates solution for our customers and also added a security feature for their accounts with an OTP verification through SMS

Pros

Ease of use and integration through their API, Cost-effective and has an almost real time delivery of messages to customers.

Cons

There are some minutes of delays with the messages sent to some customers (due to the mobile network provider?)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ruben Vilar

Better than twilio

2018-11-16

Good. We switched from twilio to mb and we're happy with the change, it was an improvement.

Pros

Easy api implementation Competitive prices Text to voice solution is awesome

Cons

Difficult for our continuos integration because new features like the new text to voice implementation we won't be sure they work until we go live on production Have been paying twice because of unicoide and plain formats but that was difficult to see because on dashboard appears always 1 message, should indicate something like 2 credits

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ritvars Radvilavics

MessageBird is an absolute 5-star virtual VOIP telephone service

2018-11-16

Searching for an API and an open-source solution we found MessageBird through IFTTT platform.

Pros

Analytics and automatic contact saving 8.

Cons

The only thing that we still have not grasped is how to link an API to a physical on-the-desk phone, or a WiFi phone so that inbound call can be both received, as well as diverted to mobile phones if there is no one to reply the main phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
František Hába

Great alternative to Twilio

2018-11-15

Pros

You can get numbers with both SMS & Voice capabilities.

Cons

We got a few outages, but they were resolved fairly quickly by the support team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris Stankus

Great service, great price

2018-11-29

Very polite customer service, very easy to deal with.

Pros

Reporting is excellent and it's easy to find out the status of messages sent.

Cons

Perhaps provide more 'plugins' to various different pieces of software to widen availability.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lucian Boldu

Very good

2018-11-15

Pros

Is very affordable for sending notification sms messages.

Cons

I don't have any cons. Everything works very smooth.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 51-200 employees)

Hard to track lots of messages

2017-12-13

Easier communication with the team of over 100 officers.

Pros

You can send messages effectively.

Cons

I want to see what time officers text to book on and off.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 501-1000 employees)

Easy-to-use service, great for testing texting outreach

2018-11-15

Some of their feature challenges are being addressed.

Pros

We use it in conjunction with our CRM platform, Zendesk, because we were looking for a system that would integrate with Zendesk easily without involving complicated engineering involvement.

Cons

Their integration with Zendesk (perhaps other CRM platforms, too?)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ash Reynolds

Great Service with Excellent Reporting

2018-12-10

Our system is used for further education admissions in order remind students about interviews and the application process.

Pros

The per message cost was lower than other providers.

Cons

I really can't think of any cons as our experience has been faultless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 1-10 employees)

Powerful API for SMS messages

2019-04-12

Pros

MessageBird nailed it: they built the perfect tool for sending SMS messages through their API, allowing us to integrate their platform into ours and automate the whole process. 10/10!

Cons

I'm sorry but can only think of great things, as everything workes as expected and also very reasonably priced.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Leanne Hadala

The Best Value For Money

2018-11-16

Overall, the platform is great. The price is cost effective and customer service always endeavour to resolve all issues promptly

Pros

The user interface is very easy to use.

Cons

Yo have to first add the contact if you want to send them a message from a template.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
William Bentley-Hawkins

Easy service to use

2018-11-19

We use MessageBird to confirm orders using the sms messaging api.

Pros

Great product, very easy to implement, good delivery rates, and responsive support team!

Cons

can not fault the service. No negative to be found

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ben Norton

MessageBird review

2018-11-15

Great

Pros

easy to implement API, great service, dashboard visibility

Cons

Access to deliverability stats, not a lot else!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike Roelofs

Messagebird is very stable and easy to use

2018-11-15

We use SMS as voicemail notification service to our customers that expects real time delivery with very good results via Messagebird

Pros

Very easy to connect the SMS service to our applications Stable service level on SMS delivery

Cons

No cons at the moment about Messagebird.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Roel Verdonschot

MessageBird

2018-11-15

Overall experience is really good, easy to start, cheap and almost zero maintainability.

Pros

It's really easy to setup and start sending messages via the API.

Cons

You guys do what you say you do, so no complains here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Shen Chen

Messagebird moderate user

2018-12-15

I only use it to send out notifications that does not require user reply but apparently it is able to be done should I need it.

Pros

The web pages responds quickly and balance display is real-time. Supports Chinese characters and supposedly other languages encoded in UTF-8.

Cons

Not too many user permission control (all users are administrators) First-time recharge takes a day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ali Xihuny

Best Bulk SMS service

2018-11-15

Providing bulk sms service in our country

Pros

- Well built api - Cheap rates globally - Great customer service - Well documented help / tutorials - analysis / statistics available

Cons

There isn't anything I don't like so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sajith Tharaka Perera

100% Deliverable

2018-11-21

Pros

And easy to use everything with userfriendly dashboard.

Cons

No instant funds add option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lucas Viesel

reliable service for automated messaging

2018-11-22

We are sending sms triggered by different sensors mainly as alarm function

Pros

The variaty in APIs allowing the integration with multiple programming languages the competent service

Cons

in the beginning it was a bit challenging to fully understand and implement the API into our software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Linda Crowl

Easy to use !

2018-11-21

We have recommended this product to our Customers requiring Notifications quickly.

Pros

Ease of use. Easy to set up and initiate.

Cons

I have no complaints about the Message Bird.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ivaylo Mitev

Thank you

2018-11-15

Pros

Really Easy for use .

Cons

Simple good api. Nice interface and user friendly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike Sharpe

Simple way to communicate with field staff

2018-11-15

Very easily created a reminder system using the API to send texts to field staff about upcoming work from internal system

Pros

Ease of use - simple setup Used by a team with technical expertise Easily to create and manage contacts and groups Responsive support team Good value

Cons

Nothing in particular

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ivor Brands

Simple and smart

2018-12-06

Been using them since they started, very happy!

Pros

Automatic invoices on low credit, simple API

Cons

Nothing, using it for over a decade and never had issues

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andre Barbero

Really simple to use for non-technical users.

2019-01-03

It's fast and easy to integrate, you can get started right away with any barriers.

Pros

It works out of the box with IFTTT and it's really easy to integrate with your native app or workflow and the SMS feature is more affordable and reliable than other services.

Cons

So far everything has been great. No issues at the moment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more