MessageBird Features List

MessageBird Reviews

MessageBird

Enterprise cloud communications platform

4.25/5 (8 reviews)
1,980

MessageBird Feature Summary

  • Voice messaging
  • Multilingual text-to-speech
  • Automated forwarding
  • Alert broadcasts
  • Anonymous communications
  • Call recording
  • Call transcription
  • Answering machine detection
  • Two-way messaging
  • Message routing
  • RCS
  • Suggested actions
  • Suggested replies
  • Rich media support
  • Message tracking
  • File sharing
  • Auto concatenation
  • Email to SMS
  • Chat
  • Omni-channel API
  • Delivery reports
  • Two factor authentication
  • Real time analytics
  • Caller ID
  • Contact Database
  • Third Party Integration
  • Monitoring

Communications Feature Comparison

Most popular features of all Communications apps

API (110 other apps)
Activity Dashboard (44 other apps)
Automatic Notifications (36 other apps)
CRM Integration (49 other apps)
Call Monitoring (45 other apps)
Call Recording (68 other apps)
Call Reporting (42 other apps)
Call Routing (46 other apps)
Call Transfer (51 other apps)
Caller ID (49 other apps)
Chat (62 other apps)
Conferencing (57 other apps)
Instant Messaging (45 other apps)
Live / Video Conferencing (40 other apps)
Monitoring (41 other apps)
Real Time Analytics (34 other apps)
Receiving (37 other apps)
Reporting & Statistics (35 other apps)
Third Party Integration (50 other apps)
Voice Mail (44 other apps)

Competitor Feature Comparison

MessageBird Feature Reviews

8 reviewers had the following to say about MessageBird's features:

Anonymous
( company, 51-200 employees)

Hard to track lots of messages

2017-12-13

Easier communication with the team of over 100 officers.

Pros

You can send messages effectively.

Cons

I want to see what time officers text to book on and off.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
( company, 201-500 employees)

A good service

2017-12-13

Pros

Easy to send bulk messages to all of my contacts.

Cons

In particular not being able to select which groups a contact is in from the contact card is a real nuisance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Akash Payne

Easy, professional and high quality service

2017-12-13

Pros

It covers an important scope and thus the in-house team have performed well to cover the reliability, security and thus quality of its routing/communication.

Cons

It seems that some people have had delayed experiences or have experienced a lack of promotion or communication from the CEO, personally the only improvement I can see is developing more features. -- there's also an issue with the form not submitting due to a lack of linkedin data pulled through (job title and organisation).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Steve Swift

System does the job very well and gets us leads fast

2017-12-13

It enabled us to send out time sensitive offers with ease.

Pros

The ease of setting up a new message and then scheduling it to be sent out is very straight forward and easy to teach other members of the team.

Cons

It's very difficult to be able to calculate these figures without spending a lot of time. It is a bit of a nightmare.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 11-50 employees)

Onboarding and API usage is nice and easy. Quality of Delivery is high over multiple countries

2017-12-13

Pros

Easy of use and pricing.

Cons

As we deliver messages on a global scale with multiple fees I would love to get price for deliver on a per message basis, which we don't have yet.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Benjamin Curtis

Messagebird has been great for notifications to customers around order statuses

2017-12-15

Pros

Ease of use once all is in place and integration with our Magento based website was an absolute breeze

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bruce Coates

Easy to use once you get used to it

2018-02-24

Pros

Logging in our clients contact numbers so we can keep them informed of there booking. The support you get is first class and prompt

Cons

The only set back we find is sometime the dates breakdown does not correspond with amount of text messages sent

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jason Bedell

Used this at the tattoo studio I worked at, pretty solid

2018-03-21

Pros

I liked how easy it was to set up.

Cons

I didn't like the pay per use. We looked for a subscription service and found one that fully furnished everything for a fraction of the cost. So we went that direction.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Read more