MessageBird Pricing Plan & Cost Guide

MessageBird

Enterprise cloud communications platform

4.57/5 (121 reviews)

MessageBird Pricing

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Pay-as-you-go.
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MessageBird Pricing Reviews

Pros
  • Fantastic pricing when purchasing in bulk with a very easy to use interface. Reporting is excellent and it's easy to find out the status of messages sent.Chris S.Read the full review
  • Their product works, it's easy to understand and their service is is amazing. Awesome people working there.Verified ReviewerRead the full review
  • Very easy solution to implement and the support team is fantastic. Very responsive whenever I have a question.Verified ReviewerRead the full review
Cons
97%
recommended this to a friend or a colleague

25 reviewers had the following to say about MessageBird's pricing:

Sebastian Søndergaard

Perfect service

Used weekly for less than 6 months
Reviewed 2018-11-15
Review Source: Capterra

We are using it for a voting platform and it works perfectly.

Pros
I like the cheap price and the flow feature. It’s the easiest service I’ve ever integrated.

Cons
I simply have no cons at the moment. It’s that easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Messagebird - a simple and useful text messaging system

Used monthly for 2+ years
Reviewed 2018-11-15
Review Source: Capterra

This has served our organisation well for several years, though I think the changes that were made recently made the product more limited in some ways. Even so, it is cheap and effective.

Pros
This is reasonably priced and easy to use software.

Cons
Messagebird removed the functionality that allowed you to target sub groups, without spending time individually joining numbers to it. This was disappointing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Helen Sharma

Great for sending SMS to customers

Used weekly for less than 6 months
Reviewed 2018-11-29
Review Source: Capterra

Pros
Great peace of kit havent has any problems with the service. Pricing means it is relatively cheap per SMS. Good customer service.

Cons
Sometimes we have undelivered messages plus sending bulk messages can have some issues, but overall its a great servce.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jake Langridge

The perfect SMS platform.

Used weekly for 6-12 months
Reviewed 2018-11-15
Review Source: Capterra

Message bird easily enables me to message my clients professionally, easily, quickly and cheaply. It is important for me to have such software as reliable as message bird is to keep my business going.

Pros
The functionality of the software has to be the best I’ve seen. The amount of functionality you get for the price point can’t be beaten. MessageBird is definitely the the easiest software to use.

Cons
The way there support is done isn’t the best. I don’t like the fact when I go to the live chat it tells me “we will be back soon”. The live chat shouldn’t even appear if it’s not available. Other options should. There support system is all in one. I personally prefer a seperate ticketing system as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Leanne Hadala

The Best Value For Money

Used daily for less than 6 months
Reviewed 2018-11-16
Review Source: Capterra

Overall, the platform is great. The price is cost effective and customer service always endeavour to resolve all issues promptly

Pros
I have used a lot of SMS services and MessageBird is the best value for money we have come across. The user interface is very easy to use. We can segment lists, created automated drip sequences and much more. The fact that MessageBird also integrates with Facebook Messenger and WhatsApp is another reason we chose them over the competition. Delivery rates are much better and faster than some of the other we tried.

Cons
The QuickSend feature needs to be updated. It's great for sending a quick SMS to somebody, but not so great when I need to send a quick response from an exiting template. Yo have to first add the contact if you want to send them a message from a template.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Roel Verdonschot

MessageBird

Used daily for 6-12 months
Reviewed 2018-11-15
Review Source: Capterra

Overall experience is really good, easy to start, cheap and almost zero maintainability.

Pros
It's really easy to setup and start sending messages via the API.

Cons
You guys do what you say you do, so no complains here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ali Xihuny

Best Bulk SMS service

Used daily for 6-12 months
Reviewed 2018-11-15
Review Source: Capterra

Providing bulk sms service in our country

Pros
- Well built api - Cheap rates globally - Great customer service - Well documented help / tutorials - analysis / statistics available

Cons
There isn't anything I don't like so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Himanshu Sharma

Great for sending SMS to customers

Used daily for less than 6 months
Reviewed 2018-12-05
Review Source: Capterra

Pros
We use this to send SMS invoice reminders. Nice simple interface, cheap rates and fast delivery.

Cons
Support can sometimes take while to respond via live chat but nothing much to complain about.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Onboarding and API usage is nice and easy. Quality of Delivery is high over multiple countries

Used daily for 6-12 months
Reviewed 2017-12-13
Review Source: Capterra

Pros
Easy of use and pricing. We've migrated over from a different provider and the development effort was fairly low. We've had no major issues, no performance problems and support was always helpful.

Cons
As we deliver messages on a global scale with multiple fees I would love to get price for deliver on a per message basis, which we don't have yet.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Samuel Colvin

Nothing makes up for awful support and an unreliable API

Used daily for 1-2 years
Reviewed 2018-11-20
Review Source: Capterra

Frustration. Spent a lot of time wondering whether we should have just gone with Twileo

Pros
* They're cheap * when you really push them (email the CEO or CTO and shout) they have occasionally gone out of their way to help us. * Despite other problems with their API we haven't experienced downtime * They seem to have fairly good international coverage * They've improved a lot since we started working with them (mid 2017).

Cons
* They're deliverability doesn't seem to be as good as other services like Twilio * The support is generally very ill-informed and patronising * We've waited ages for responses to fairly simple questions * Their API occasionally gives unexpected responses with no plausible explanation * They lack (or lacked last time we checked) important feature such as getting the cost of the message you've just sent.

Response from MessageBird


Hi Samuel,

Thank you for your review and feedback. We take all responses (whether good or bad) very seriously so we can improve our overall service from this. We'd love to see if we can still connect with you directly to elaborate on your feedback. If you'd be open to this, please let us know and we'll connect with you via email.

Best from Amsterdam,
Alex Dorweiler
Head of Support @ MessageBird

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Anonymous

Powerful sms service

Used monthly for 6-12 months
Reviewed 2018-11-22
Review Source: Capterra

Nice & Hip & Easy to managing

Pros
Convenient top-up and one-stop view about status

Cons
competitive price / compare with local service provider, price was bit higher

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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koral elisha

Easy to understand

Used daily for 1-2 years
Reviewed 2018-11-20
Review Source: Capterra

good support team, always here to help

Pros
easy api good pricing system stability good support

Cons
better to have more testing environment from the portal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Manuel Pombo

Great communications service

Used daily for less than 6 months
Reviewed 2018-11-15
Review Source: Capterra

Pros
Good Uptime Very Stable Nice API Good support Great pricing

Cons
Feature set should be broader Flow builder is too simple

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ruben Vilar

Better than twilio

Used daily for 6-12 months
Reviewed 2018-11-16
Review Source: Capterra

Good. We switched from twilio to mb and we're happy with the change, it was an improvement.

Pros
Easy api implementation Competitive prices Text to voice solution is awesome

Cons
Development api cannot track or debug on dashboard. Difficult for our continuos integration because new features like the new text to voice implementation we won't be sure they work until we go live on production Have been paying twice because of unicoide and plain formats but that was difficult to see because on dashboard appears always 1 message, should indicate something like 2 credits

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ravi Chandarana

Great service

Used daily for 1-2 years
Reviewed 2018-12-05
Review Source: Capterra

Pros
Easy to use, well priced. Would highly recommend to my colleagues.

Cons
No problems as of yet. Easy to use and reliable

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Great service and price

Used daily for 1-2 years
Reviewed 2018-11-21
Review Source: Capterra

Pros
It’s easy to use and have great prices to send SMS.

Cons
We have some deliveravility problems with some phone numbers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Fábio Oliveira

Great company

Used daily for free trial
Reviewed 2018-12-10
Review Source: Capterra

Pros
The design is awesome! The price/quality is perfectly balanced. Great job guys!

Cons
The 24h for verification of the payment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alexandru Troponete

Message Bird

Used occasionally for less than 6 months
Reviewed 2018-11-20
Review Source: Capterra

Pros
Ease of use when setting up a number. One feature that seemed very interesting was the SMS to email for inbound messages.

Cons
Probably the pricing twisted to the country I live in.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Chinnadurai S

Superb

Used occasionally for free trial
Reviewed 2018-11-15
Review Source: Capterra

Pros
Its very useful to integrate any system.

Cons
I dont see anything. Region based pricing will help people much more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Winfred Peereboom

Easy integration and clean API

Used daily for 6-12 months
Reviewed 2018-11-20
Review Source: Capterra

Due to pricing changes at our former SMS provider we were able to switch within a day to use MessageBird. The easyness of implementation really stands out

Pros
The API is really clear and easy to implement.

Cons
When sending high volumes it would be nice to get recommendations on pricing benefits.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

This is for the large companies out there, but not for the little man right here

Used daily for free trial
Reviewed 2019-02-02
Review Source: Capterra

I think this software is good for large companies looking to have support numbers, but as an individual, there is much better offers out there.

Pros
It’s simple and neat looking. It allows easy integration that just becomes downright convenient.

Cons
It can sometimes be unavailable in some countries. The pricing can be unclear at times

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Chris Stankus

Great service, great price

Used daily for 2+ years
Reviewed 2018-11-29
Review Source: Capterra

Very polite customer service, very easy to deal with. Very pleased after moving away from our previous provider.

Pros
Fantastic pricing when purchasing in bulk with a very easy to use interface. Reporting is excellent and it's easy to find out the status of messages sent.

Cons
Perhaps provide more 'plugins' to various different pieces of software to widen availability.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Powerful API for SMS messages

Used occasionally for 6-12 months
Reviewed 2019-04-12
Review Source: Capterra

Pros
MessageBird nailed it: they built the perfect tool for sending SMS messages through their API, allowing us to integrate their platform into ours and automate the whole process. 10/10!

Cons
I'm sorry but can only think of great things, as everything workes as expected and also very reasonably priced.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Ivor Brands

Simple and smart

Used daily for 2+ years
Reviewed 2018-12-06
Review Source: Capterra

Been using them since they started, very happy!

Pros
Automatic invoices on low credit, simple API

Cons
Nothing, using it for over a decade and never had issues

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ritvars Radvilavics

MessageBird is an absolute 5-star virtual VOIP telephone service

Used daily for 6-12 months
Reviewed 2018-11-16
Review Source: Capterra

When we moved our warehouse to a new location, our former provider promised to both keep our existing phone number, that our business had used for 3-years, as well as have a fiber-optic connection in place. In reality, we got neither. At the new location, telecom companies quoted 5k to install a fiber-optic line, and the phone was a low-quality copper line with no option to keep our previous number. We had to take full control of our inbound calls and become independent from telecom companies that failed at the core of their services and customer promise deliverability. Searching for an API and an open-source solution we found MessageBird through IFTTT platform. At first, we were sceptical about MessageBird ability to offer its services to UK clients, however, after the initial inquiry, we were advised that not only MessageBird was able to source a UK, London-based landline number, as we are a London based business, but also provided an option to choose a preferred number. All at a fraction of cost that traditional telephone service companies will never be able to price match. On the day of connection, we geared up to update our phone number in all places possible, established an inbound call flow, linked inbound calls to extensions relevant to our business, and gradually got our inbound phone call business back. Team LEDUS UK is personally thankful and grateful for the opportunity to be with MessageBird and recommends other businesses to follow worldwide.

Pros
1. Cost, cost, cost 2. Phone call-flow flexibility 3. Availability - services just what you needed 4. Fulfilment of custom number requests 5. Ease of use - literally a monkey could do it! 6. Reliability 24/7/365 7. Analytics and automatic contact saving 8. Team friendliness and helpfulness 9. Service expansion opportunity e.g. using SMS marketing 10. MessageBird concept helping businesses

Cons
1. The only thing that we still have not grasped is how to link an API to a physical on-the-desk phone, or a WiFi phone so that inbound call can be both received, as well as diverted to mobile phones if there is no one to reply the main phone. No tutorials or guidance of wifi phone models provided, yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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