App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

mFax Logo

Write a review

Cloud-based solution for streamlining fax operations

(1)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

mFax Features

Features Summary

Functionality

4.8

/5

80

Total features

31

1 categories

mFax features

API
Access Controls/Permissions
Alerts/Notifications
Archiving & Retention
Automated Routing
Compliance Management
Contact Management
Delivery Tracking

Common features of Fax Server software

API
Access Controls/Permissions
Active Directory Integration
Activity Tracking
Alerts/Notifications
Archiving & Retention
Audit Trail
Automated Routing

Price starts from

75

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.8

/5

80

Price starts from

75

Per month

Total Features

31

Unique features

  • User Management

Functionality

4.8

/5

362

Price starts from

9.99

/user

Per month

Total Features

42

Features in Common

29

Unique features

  • Collaboration Tools

  • Email Management

  • Digital Signature

  • Activity Tracking

Functionality

4.7

/5

89

Price starts from

1

Per month

Total Features

23

Features in Common

7

Unique features

  • SIP Trunking

  • Call Tracking

  • Communication Management

  • Collaboration Tools

Common mFax comparisons

mFax logo
eFax logo
mFaxvseFax
mFax logo
FaxLogic logo
mFaxvsFaxLogic
mFax logo
CocoFax logo
mFaxvsCocoFax
mFax logo
iFax logo
mFaxvsiFax

Reviewers who mentioned features said:

SV
AvatarImg

Stephanie V.

Mental Health Care, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great for Work From Home Positions

Reviewed 3 years ago

When I first transitioned to working from home during the COVID pandemic, having quick access to incoming faxes was crucial to my job performance. This software was easy to use and quick to get setup. It has made working from home manageable by having a trusted fax system in place.

Pros

It's extremely easy to use and set up and I like that faxes come directly to my email in-box, I never have to search for them.

Cons

I feel like it's takes somewhat longer to send out a fax using this software than it does with a traditional in-office fax machine. It's not a major setback, just something I have noticed.

CA
AvatarImg

Chad A.

Events Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Fax Service!

Reviewed 4 years ago
Pros

Easy to use interface and robust API. Price is competitive with other services.

Cons

I wish there was an api reference for Adobe ColdFusion but we were able to figure it out.

MP
AvatarImg

Matthew P.

Automotive, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Works as requested

Reviewed 4 years ago
Pros

Easy interface and easy to use. Good reporting

Cons

I don't like that I have to login every time I use it.

AB
AvatarImg

Alex B.

Information Technology and Services, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to use virtual faxing - tailored to actual users

Reviewed 4 years ago

We tried a number of virtual fax systems before selecting this one. The price package was perfect for a blend of heavy and light users and allowed us to offer faxing as an extra to our home office teams without worrying about large costs if they didn't use it much. It handled our 50+ page contracts to legal and healthcare customers with ease.

Pros

All the common settings can be built into user templates - ranging from cover sheets to default call display info. Adding and deleteing users is easy and you can assign North American (or toll-free) fax numbers to one or even to several users, so that it can work as a distribution group. Faxes can be archived for 12 mths, with admin access to check completed delivery and run reports on errors and fax delivery. The users have a choice of faxing by email for the low-tech end of the spectrum or using teh web portal for full customization.

Cons

The porting process was the usual pain point, since our previous carrier was not cooperative, but the Documo team were able to provide work arounds of forwarding toll-free numbers until the local numebrs were all resolved.

SA
AvatarImg

Sam A.

Hospitality, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

mFax Review

Reviewed 4 years ago

My overall experience with mFax has been positive. Our organization is using it to facilitate the communication to doctors office and other service providers.

Pros

I liked that there are several options to send a fax (Web portal, print driver, and email). I am also very happy with the customer support when we are having any type of technical issue.

Cons

The only thing I don't like about the current software is not being able to send multiple documents using the print driver. That is a feature we had in our old system.

BH
AvatarImg

Byron H.

Insurance, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Faxing Service!

Reviewed 5 years ago
Pros

The product is easy to configure, the UI is very user-friendly and the support has been 10x better than anything I have experienced with HelloFax which we were using before we changed to mFax. The best feature is the "Log In As" button that allows administrators to access a user profile and do troubleshooting without bothering the user.

Cons

So far I cannot state any con of this product. Everything about it has been a Pro so far!

KD
AvatarImg

Karen D.

Mental Health Care, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Efficient, Safe, and Easy to Use Fax Service

Reviewed 4 years ago

Please see above on likes.

Pros

What I appreciate most: it is reasonably-priced, easy to use, fast and efficient, HIPPA-compliant (they are able to provide a BAA if needed), allows me to easily meet the professional requirements I have for exchanging certain types of information for my business, without having to have a dedicated land-line and the bulk and mess of a fax machine. It's also easy to look up old faxes if needed for reference. I like how it alerts me when something arrives or is successfully sent via my forwarded email as well.

Cons

I can't think of anything I don't like, actually.

JF
AvatarImg

Jason F.

Hospital & Health Care, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fantastic Saas and Support

Reviewed 4 years ago

We replaced a seperate vendor with mfax and immediately began to reap the benefits of that decision. In the healthcare industry, it is essential for us to have reliable and consistent performance with regard to incoming faxes from our providers. Not only do they have amazingly capable and rapid customer service that offers a live chat support feature, but since making the switch to them, we have reduced costs and improved our revenue directly from the incoming faxes.

Pros

The fact that the software retains partially received faxes and delivers them is crucial to our business.

Cons

Originally it had fewer features, but the platform continues to be improved and the previous issues I experienced have all been resolved or removed.

KS
AvatarImg

Ken S.

Nonprofit Organization Management, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

No nonsense workhorse

Reviewed 5 years ago

Solved reporting issues from the ‘field’ to keep track of written incoming requests, disbursements, and facilitate internal communications. Service questions, and even some ‘dumb’ questions were all dealt with in less than 5 minutes!

Pros

The ease of operation and clarity. For my very small operation I have found this to be not only the best value, but also the most intuitive package that I have used.

Cons

My issues with customizing my cover sheet. But I got it done ...

AR
AvatarImg

Verified reviewer

Hospital & Health Care, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

mFax Has Saved me

Reviewed 5 years ago

was looking for a good fax platform to get all my clients that was easy to use and even that, the program need to be HIPPA Complaint and cost effective. I thinks I hit the lotto when I found this company.

Pros

- The most I have liked is the console management, the ease of use of the interface. The ease of management of multiple accounts and the excellent support.

Cons

- The error resolutions book is a lil bit tricky to get used to.

AR
AvatarImg

Verified reviewer

Medical Devices, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Product for e-fax service

Reviewed 3 years ago

It has been a great experience, from the initial demo call to implementation, training, and now utilizing the software. Very intuitive and user friendly platform and great customer support

Pros

The user interface is very easy to navigate and the porting process took just a few minutes to convert our old fax line to e-fax. Hippa compliance was also important. It was nice that everything we needed was included in one low price package.

Cons

That everyone can view the history if they have access to that fax line.

CM
AvatarImg

Carla M.

Hospital & Health Care, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

MFax

Reviewed 5 years ago
Pros

I love that everything is electronic about it. You pick and choose what you need to print, save, or ignore. The greatest thing is the customer service. A live person will chat with you and answer any questions. All customer service reps I have encountered have been knowledgeable and friendly.

Cons

There might be a little glich when you add files. Sometimes the file isn't added if you used the drag file option. You have to select the file.

KH
AvatarImg

Katie H.

Insurance, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

mFax Feedback

Reviewed 5 years ago

I am able to send faxes easier than before and I can search faster as well.

Pros

Aesthetically it is pleasing, user friendly when sending or receiving a fax and I like the notifications that I receive when there is an issue or when I receive.

Cons

Sometimes there is a delay when receiving inbound faxes from customers.

SP
AvatarImg

Sumit P.

Computer Software, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

mFax has great features set, flexible APIs and great customer service.

Reviewed 3 years ago
Pros

The simplicity of integrating the fax API with an existing fax application and the great customer service and support.

Cons

None as of now, would be great if it supported faxes to more international destinations.