MightyCall vs Decisions on Demand Comparison

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Overview

MightyCall is a virtual phone system designed to help small businesses & entrepreneurs manage the customer experience efficiently...

Decisions on Demand is a Salesforce AppExchange app that automates complex Lead Assignment with Round Robin and Load Balancing....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$20.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.8

(77)

5

4

3

2

1

32

22

10

5

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
75%
would recommend this app

4.6

(8)

5

4

3

2

1

5

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

MightyCall is new, and you can tell in all the best ways. The apps and website are clean and easy to use, the pricing tiers are common sense, and the support team is responsive.
I like the portability and ease of administration. I am not locked into my office, and with their features it is comforting to know that the phone call is recorded allowing a higher level of CRM.
I like the clean interface and the look of the software dashboard. I liked that they had a promotion for a half price trial period for 3 months.

Pros

Cons

I never spend the time to write a review but the aggression I have went through with this company is crazy.
Then, they kept charging me after I cancelled and there wasn't even a phone number on the account. HORRIBLE SERVICE AND CUSTOMER SERVICE.
For the prime price that we were paying the support was terrible not to mention the service. We ended up just using this service through the computer for phone calls.

Cons

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features34
  • API
  • Activity Dashboard
  • Activity Tracking
  • Assignment Management
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Charting
  • Communication Management
  • Conferencing
  • Contact History
  • Customer History
  • Customer Segmentation
  • Email Integration
  • Email Notifications
  • Historical Analysis
  • IVR / Voice Recognition
  • Lead Assignment
  • Lead Distribution
  • Lead Management
  • Lead Scoring
  • Mobile Integration
  • Opportunity Management
  • Performance Management
  • Performance Reports
  • Queue Manager
  • Receiving
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • SMS Integration
  • Social Media Integration
  • Support Ticket Management
  • Task Management
  • Territory Management
  • Third Party Integration
  • Voice Mail
  • Widgets
  • Total features13
  • API
  • Activity Dashboard
  • Activity Tracking
  • Assignment Management
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Charting
  • Communication Management
  • Conferencing
  • Contact History
  • Customer History
  • Customer Segmentation
  • Email Integration
  • Email Notifications
  • Historical Analysis
  • IVR / Voice Recognition
  • Lead Assignment
  • Lead Distribution
  • Lead Management
  • Lead Scoring
  • Mobile Integration
  • Opportunity Management
  • Performance Management
  • Performance Reports
  • Queue Manager
  • Receiving
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • SMS Integration
  • Social Media Integration
  • Support Ticket Management
  • Task Management
  • Territory Management
  • Third Party Integration
  • Voice Mail
  • Widgets

Integrations

  • Total integrations3
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Workspace
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

MightyCall vs. Decisions on Demand

See how MightyCall and Decisions on Demand stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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