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Motus Reviews

Overall rating

4.7

/5

292

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.71/10

Reviews by rating

Pros and cons

I've been using for several years now, great experience and the pros I mentioned above have become better ad more reliable over time.
The admin portal gives the greater amount of info and is more complex, but that is necessary. This was one of my favorite roll outs I’ve ever done because the process was so easy and painless.
Motus is so easy to use, nothing needs to be done. It’s great, and any time I have an issue or question it is resolved that day with killer customer support.
Many employees have struggled with reduced battery life when auto tracking miles, but also there has been a lot of employees uncomfortable with tracking apps in general.
My complaints are the same as virtually ever other users' complaints.
Only downside is it does not track the previous months mileage.
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292 reviews

Recommended

AR
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Verified reviewer

Hospital & Health Care, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Motus is a great tool to manage reimbursement

Reviewed 5 months ago
Pros

Motus is very easy to use and accurately tracks mileage, history, and routes taken. It takes the guesswork out of calculating your driving history. highly recommend.

Cons

There are not many cons that I can think of regarding this product.

MM
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Matthew M.

Food & Beverages, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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No-brainer

Reviewed 3 months ago
Pros

Motus is so easy to use, nothing needs to be done. It’s great, and any time I have an issue or question it is resolved that day with killer customer support!

Cons

Sometimes the shorter trips don’t save, but is resolved by just hitting the refresh button on those trips.

JB
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J Bryan T.

Pharmaceuticals, 51-200 employees

Used monthly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Useless Waste of Time

Reviewed a year ago

The associates I have interacted with at their "App Support" have all been very professional and nice and as helpful as they can be. Beyond those interactions, absolutely NOTHING positive to say about the app.

Pros

What I will like most about this software is not having to use it ever again. From the standpoint of a daily user, there is nothing positive to say about the software. The only entities benefitting from my use of this software are the company for which I work and Motus. I am LOSING significant money every month on gas.

Cons

Hmmm, let's see. My complaints are the same as virtually ever other users' complaints. The software is unreliable and inaccurate. I've been forced to use it for about six months now and it has never tracked mileage accurately. It is ALWAYS in the favor of the company and is always off by at least several hundred miles. Aside from this, if one reads the complaints, these are the exact same complaints that many others have expressed about this app for years. YEARS! And those complaints have never been addressed. There are only two possible conclusions here: 1-Motus is incapable of fixing their own app or 2-Motus just doesn't care. Either way, if you're using it to track and get reimbursed for your mileage, it is very likely you are getting screwed.

Vendor response

Thank you for sharing your feedback and letting us know about your experience. Issues like this can typically be resolved with a simple settings change on your mobile device. Please contact our member services team for assistance. We look forward to supporting you!

BC
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Brian C.

Construction, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Let's Go Boston Celtics - Would love to take my Son to his first game. :)

Reviewed 3 months ago

It is an easy platform to navigate, allowing you real-time information.

Pros

The ease to enter and track mileage. User can track mileage and usage.

Cons

Not really a "con", but wished my monthly stipend was more, to assist in paying more of my monthly car payment.

MC
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Michael C.

Restaurants, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Ease of use

Reviewed 3 months ago

It works well, it's easy to use and rarely has issues.

Pros

It's super easy to use. Even if you are not tech savvy, you can use this product.

Cons

Reviewing mileage before submitting. it takes a long time to go day by day/ trip by trip to make sure the data is accurate

JC
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Jim C.

Retail, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User Friendly Application

Reviewed 3 months ago

Fantastic

Pros

Everything about the app is very easy to use. The best part is the customer service. They handled my questions and took care of everything I needed the first time. Highly recommend for individuals and companies of all sizes to keep accurate mileage usage.

Cons

I don’t have anything at this time I didn’t like. There are times the address is off by a small distance.

JH
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Joel H.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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User Friendly

Reviewed 3 months ago
Pros

It’s very user friendly for the intended use of tracking and submitting monthly miles for company purposes. Ease of use

Cons

Sometimes if I forget to track trips it’s hard to search some addresses to enter manual trips

ED
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Esther D.

Retail, 10,001+ employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Motus App

Reviewed 3 months ago

Never had any issues with the app I always checked the whole month usage with my calendar to make sure it was correct.

Pros

I liked that it saved my past locations that I would visit weekly for easier tracking at the end of the month when it came time to submit milage very helpful.

Cons

dont think anything was missing for Motus I was happy with the way it was being used easier for tarcking and keeping that accountability on track and piece of mind.

EH
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Eric H.

Telecommunications, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MOTUS such a great tool for SalesReps

Reviewed 3 months ago

Motus is awesome! I use it daily.

Pros

The most impactful tools are mileage tracking and GPS that i use to do my Expense Reports.

Cons

There is nothing i dislike about Motus. I love this Product.

BB
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Brooks B.

Hospital & Health Care, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Seamless to use

Reviewed 3 months ago
Pros

Ease of use and accuracy make this a valuable tool in the field.

Cons

It would be helpful to be able to manually search for destinations by place name, in addition to address.

BM
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Brian M.

Real Estate, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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After many companies with other mileage tools, Motus is hands down the easiest and most intuitive

Reviewed 5 months ago
Pros

Its easy, intuitive, seamless, straightforward and simple to navigate

Cons

Sometimes I need to edit trips and thats not as straight forward

cc
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christine c.

Biotechnology, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Highly reccommend

Reviewed 5 months ago

overall i have had a very positive experience with motus and cant really think of anything that needs to be changed

Pros

Motus is very easy to use and it saves a lot of time and aggravation. Everything can be done directly from the app - even uploading documents. It is very accurate - the only time i've had to adjust my mileage before submitting is when i come back from vacation and that is very easy to do!

Cons

i really cant think of anything! Motus is very easy to use and it is very reliable

NB
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Nikki B.

Medical Devices, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Motus User - easy to track mileage

Reviewed 5 months ago

Ít makes tracking and reporting my business miles easy, as it is installed on my work cell. The largest problem that we as a sales team are currently experiencing is the valuation of an average vehicle to replace in the past couple of years during the vehicle shortage.

Pros

This product makes tracking my miles during the week very easy. I dont even need to think about it.

Cons

The software (app) seems to burn through my phone's battery quickly

ML
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Michael L.

Consumer Goods, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Motus

Reviewed 3 months ago

Very user friendly, easy to use. You do not have to be a techie to use.

Pros

It is so easy to use. Just open the app and off you GO!

Cons

I cannot find any features that I dislike.

JD
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Jennifer D.

Food & Beverages, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love the ease of Motus

Reviewed 3 months ago

Love it, have used for years!

Pros

Easy to track, love it. I have used it for years and makes tracking a breeze.

Cons

Only con is forgetting to turn it on periodically

DS
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Donald S.

Food & Beverages, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product and Great Service

Reviewed 3 months ago

Great experience using Motus and I'm a daily user of this app.

Pros

So easy to use and so useful for streamlining my business.

Cons

There is nothing I don't like about Motus.

SD
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Samuel D.

Information Technology and Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Satisfied Daily User

Reviewed 5 months ago

I have been using in daily for over 3 years and the accuracy, reliability, along with the ease of use is phenomenal.

Pros

The ease of use it top notch along with the intuitive interface

Cons

I would like for there to be a second prompt to confirm before deleting a trip. At time I have accidentally deleted a trip due to the placement of the prompt to delete.

PP
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Peter P.

Retail, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Motus review southern mass

Reviewed 3 months ago
Pros

Easy to use Tracks employees without paperwork

Cons

Dont use it that much only yracks mileage and haven't need other things from ut

jh
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jay h.

Food & Beverages, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Accurate

Reviewed 5 months ago

customer service has been amazing at getting me the info that I needed to problem solve

Pros

I like the feature of being able to pinpoint where I've been in case I need to look back at an address to repeat my visit.

Cons

I wish that you could monitor when its on by a simple large check mark to say good to go or something similar.

KH
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Kyle H.

Wireless, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Motus for the Win!

Reviewed 3 months ago
Pros

Automated mileage reporting and easy reimbursement

Cons

The ability to search addresses by business names

VB
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Vincent B.

Information Technology and Services, 10,001+ employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Horrible Customer Service

Reviewed 3 months ago

Horrible!!!!

Pros

Nothing. It takes month to be reimbursed, customer service does not have answers to my questions and does not reomiburse me the correct amount

Cons

Everything said above. It's a horrible product which does not reimburse what we are suppossed to receive

FG
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Frank G.

Biotechnology, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I utilize Motus for tracking weekly mileage.

Reviewed 5 months ago

I think there is an ease of use to Motus. My company has been using it for a few years and my colleagues really like using Motus. Thank you!

Pros

Ease of use, I try and complete my mileage entry into Motus everyday and it only takes moments to complete.

Cons

Very positive, I do not see any negatives to Motus.

WS
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William S.

Retail, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great way to track miles

Reviewed 3 months ago

Overall it has been a great experience. Expense reports are automatically populated and that saves time.

Pros

Just the ease of use and getting the most out of the miles I drive. Very accurate.

Cons

There isn’t anything I don’t like about it

EC
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Edwin C.

Environmental Services, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good Review

Reviewed 3 months ago

Good. Definitely recommend the app/software.

Pros

It's easy enough to use. Good mobile phone app.

Cons

Limited features on mobile phone app. Some "lag" in data entry. GPS location is not used when manually entering address.

NH
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Nicholas H.

Food & Beverages, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Motus Review Nick Hutchinson

Reviewed 5 months ago

My experience with motus has been enjoyable with no issues to report so far

Pros

I like the reporting and ease of use on both mobile and desktop versions

Cons

There isn't anythng negative I can say about motus it is easy to use and hasn't given me any issues