Natterbox Features

Natterbox

The Voice Experts for Salesforce

4.33/5 (3 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts / Escalation
Alerts/Notifications
Analytics/ROI Tracking
Auto-Dialer
Automated Routing
Automated Scheduling
Automatic Call Distribution
CRM
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Screening
Call Scripting
Call Tracking
Call Tracking Metrics
Call Transcription
Call Transfer
Callback Scheduling
Caller ID
Caller Profiles
Campaign Analytics
Campaign Management
Chat/Messaging
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
Conversion Tracking
Customer History
Customizable Caller ID
Customizable Reports
Data Import/Export
Email Alerts
Employee Directory
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Keyword Tracking
Knowledge Base Management
Lead Capture
Live Chat
Manual Dialer
Mobile Access
Mobile Alerts
Monitoring
Multi-Campaign
Multi-Channel Communication
Multiple Parties
Multiple Scripts
On-Demand Recording
Outbound Call Center
PCI Compliance
Performance Management
Phone Key Input
Predictive Dialer
Prioritization
Purchasing & Receiving
Quality Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Ring Groups
Role-Based Permissions
SIP Trunking
SMS Messaging
Survey/Poll Management
Surveys & Feedback
Telemarketing Management
Text to Speech
Third Party Integrations
Video Conferencing
Virtual Call Center
Virtual Extensions
VoIP
VoIP Connection
Voice Customization
Voice Mail
Voicemail Transcription
Workflow Management
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts / Escalation
Alerts/Notifications
Analytics/ROI Tracking
Auto-Dialer
Automated Routing
Automated Scheduling
Automatic Call Distribution
CRM
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Screening
Call Scripting
Call Tracking
Call Tracking Metrics
Call Transcription
Call Transfer
Callback Scheduling
Caller ID
Caller Profiles
Campaign Analytics
Campaign Management
Chat/Messaging
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
Conversion Tracking
Customer History
Customizable Caller ID
Customizable Reports
Data Import/Export
Email Alerts
Employee Directory
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Keyword Tracking
Knowledge Base Management
Lead Capture
Live Chat
Manual Dialer
Mobile Access
Mobile Alerts
Monitoring
Multi-Campaign
Multi-Channel Communication
Multiple Parties
Multiple Scripts
On-Demand Recording
Outbound Call Center
PCI Compliance
Performance Management
Phone Key Input
Predictive Dialer
Prioritization
Purchasing & Receiving
Quality Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Ring Groups
Role-Based Permissions
SIP Trunking
SMS Messaging
Survey/Poll Management
Surveys & Feedback
Telemarketing Management
Text to Speech
Third Party Integrations
Video Conferencing
Virtual Call Center
Virtual Extensions
VoIP
VoIP Connection
Voice Customization
Voice Mail
Voicemail Transcription
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts / Escalation
Alerts/Notifications
Analytics/ROI Tracking
Auto-Dialer
Automated Routing
Automated Scheduling
Automatic Call Distribution
CRM
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Screening
Call Scripting
Call Tracking
Call Tracking Metrics
Call Transcription
Call Transfer
Callback Scheduling
Caller ID
Caller Profiles
Campaign Analytics
Campaign Management
Chat/Messaging
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
Conversion Tracking
Customer History
Customizable Caller ID
Customizable Reports
Data Import/Export
Email Alerts
Employee Directory
Help Desk Management
Hotkeys
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Keyword Tracking
Knowledge Base Management
Lead Capture
Live Chat
Manual Dialer
Mobile Access
Mobile Alerts
Monitoring
Multi-Campaign
Multi-Channel Communication
Multiple Parties
Multiple Scripts
On-Demand Recording
Outbound Call Center
PCI Compliance
Performance Management
Phone Key Input
Predictive Dialer
Prioritization
Purchasing & Receiving
Quality Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Ring Groups
Role-Based Permissions
SIP Trunking
SMS Messaging
Survey/Poll Management
Surveys & Feedback
Telemarketing Management
Text to Speech
Third Party Integrations
Video Conferencing
Virtual Call Center
Virtual Extensions
VoIP
VoIP Connection
Voice Customization
Voice Mail
Voicemail Transcription
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


5 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

Natterbox Feature Reviews

3 reviewers had the following to say about Natterbox's features:

Tom M.

Simplifies the Day-To-Day

2019-02-15

Overall, natterbox has made an improvement in our work place and would happily say that it is the right choice for growing businesses

Pros

It truly makes it simple to take calls and keep up with a demanding schedule

Cons

It sometimes distorts the audio on calls

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Leisure, Travel & Tourism company, 201-500 employees)

Recently transitioned to Natterbox

2019-02-15

Pros

Natterbox streamlines day to day tasks and is very simple to use. The dashboard is awesome!

Cons

I really cannot think of anything negative to report. We have been really pleased with our decision to move to Naterbox.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew R.

Best of Breed Technology

2020-06-24

They both had a strong background in telephony and also really understood the salesforce product and best practices within it. On go-live day, our old phone system was a seamless transition to using Natterbox for our entire company.

Pros

The system is extremely flexible and is able to integrate extremely well with salesforce.

Cons

The improvement I would like to see in the future would be the ability to have voice recognition as part of the IVR, allowing someone to say or enter the number for their selection in an IVR menu.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more