Nectar Desk Pricing, Features, Reviews & Comparison of Alternatives

Nectar Desk

Call center software in the cloud

5.0/5 (3 reviews)

Nectar Desk overview

Nectar Desk is a cloud-based call center solution for inbound, outbound, and blended call centers. The software offers a range of basic and advanced call center functionality, including call recording, queue management, real-time monitoring, interactive voice response (IVR), automated call distribution (ACD), call transfer, custom agent statuses, call analytics, and more.

Nectar Desk’s tools for inbound call centers include ACD, ring groups, and skills-based routing, to direct callers to the most suitable department or agent. Unlimited length call queues ensure that no caller will receive a ‘busy’ signal, and callers can request callbacks from within the queue. Automated pop-outs give agents instant access to caller information including company information, names, and phone numbers, while on a call. Users can create custom agent statuses to suit a range of business needs, and use these to manage call queues. Agent statuses can also be monitored, and status change activity can be tracked.

Outbound and inbound calls can be recorded in Nectar Desk, with users able to start and stop recording for sensitive conversations. Recordings are automatically saved in clients’ activity logs, and users can listen back to stored recordings at any time. Nectar Desk also includes an automated voicemail system which automatically generates computer-readable audio extensions from voicemail notifications, and sends these to specified email addresses or lists, along with written transcripts of the voicemail message.
www.nectardesk.com

Pricing

Starting from
$29/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English, French, German, Japanese, Polish and 5 other languages, Portuguese, Russian, Spanish, Turkish, Ukrainian
Nectar Desk screenshot: Contacts' activity is logged in Nectar DeskNectar Desk - introductionNectar Desk screenshot: Users can access real-time analytics for inbound and outbound callsNectar Desk screenshot: Data can be filtered by agents, ring groups, call types, and moreNectar Desk screenshot: Inbound and outbound calls can be recorded and storedNectar Desk screenshot: Callbacks can be enabled in the call queue, allowing callers to request a callback rather than waitingNectar Desk screenshot: Custom business hours can be setNectar Desk screenshot: Multiple IVR systems can be set up in Nectar DeskNectar Desk screenshot: Custom call disposition codes can be definedNectar Desk screenshot: Custom agent statuses are supported, and users can track status activity changesNectar Desk screenshot: Nectar Desk can be integrated with Pipedrive and a range of other applicationsNectar Desk screenshot: Agent activity and performance metrics are recordedNectar Desk screenshot: The dashboard gives users an overview of call center metrics

Nectar Desk reviews

Excellent
3

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  5.0
YURI SABANAL

Using NectarDesk to call our clients from overseas has been a fantastic experience to us!

Used daily for 1-2 years
Reviewed 2018-05-05
Review Source: Capterra

It's very user-friendly and very efficient. Calls are all recorded so you have the ability to review and listen to them for quality purposes.

Read the full review

Nikos Dimopoulos

The best call center software I have ever used

Used daily for 6-12 months
Reviewed 2018-10-10
Review Source: Capterra

I can easily set working hours, separate queues and music tones. The environment is intuitive and easy to use and make adjustments. Also, the prices are affordable.

Read the full review

Kathie Germaine

Way better than expected

Reviewed 2016-02-09
Review Source: Capterra

Altogether I am happy that I found these guys. I've been burned before but they knew what they were doing and helped me through the process. At first it was a little bit hard for me to figure out and I had some issues but the support I got from these guys was second to none. Within minutes I was talking to a human and they actually solved my issue without making me feel stupid. I would recommend checking them out to anyone.

Read the full review

Nectar Desk pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
View Pricing Plans

14-day free trial, no credit card required.
Basic Voice: $29/user/month.
Multi-Channel: $49/user/month.
Unlimited: $99/user/month.

Nectar Desk features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Transfer
Caller ID
Chat
Monitoring
SMS Integration

CRM Integration (59 other apps)
Call Recording (76 other apps)
Call Reporting (49 other apps)
Call Routing (59 other apps)
Conferencing (67 other apps)
Instant Messaging (53 other apps)
Live / Video Conferencing (47 other apps)
Receiving (51 other apps)
Reporting & Statistics (53 other apps)
Third Party Integration (72 other apps)
Voice Mail (49 other apps)

Additional information for Nectar Desk

Key features of Nectar Desk

  • Call monitoring
  • Inbound reporting
  • Multi-part conferencing
  • Outbound reporting
  • Telemarketing management
  • Workforce management
  • Automatic message retrieval
  • Call path diagrams
  • Call logging
  • Archiving
  • Manual dialer
  • Live chat
  • Unlimited concurrent calls
  • Business hours configuration
  • Custom greetings
  • Call queues
  • Multi-queue real-time dashboard
  • Call disposition codes
  • Real-time call monitoring
  • Call whispering
  • Call barging
  • SMS & email channels
  • Custom agent statuses
  • Pop-outs
  • Skills-based routing
  • Caller ID masking
  • Desktop notifications
  • Cold/warm call transfers
  • Call history
  • Call control
  • Call analytics
  • Skills-based routing
View All Features

Benefits

Custom agent statuses can be created to suit different business needs, and users can monitor agent statuses, manage call queues based on agent status, and track status change activity.

As part of Nectar Desk’s call queue, callers can request a callback from an agent, removing the need for callers to wait in queues, and allowing agents the time to answer questions or complaints thoroughly.

The real-time multi-queue dashboard enables the monitoring of multiple queues through a single screen, routing of calls to specific agents, cancelling of calls, and assignment of agents to ring groups.

Inbound and outbound calls can be recorded, with the option to pause and resume live call recordings, and automatic saving of call recording in clients’ activity logs.

The automated voicemail system automatically converts voicemail notifications into computer-readable audio extensions which are sent to a designated email address, with details of voicemail length, caller ID, and frequency of calls.