Nectar Desk Pricing, Features, Reviews & Comparison of Alternatives

Nectar Desk

Call center software in the cloud

4.0/5 (4 reviews)

Nectar Desk overview

What is Nectar Desk?

Nectar Desk is a cloud-based call center solution for inbound, outbound, and blended call centers. The software offers a range of basic and advanced call center functionality, including call recording, queue management, real-time monitoring, interactive voice response (IVR), automated call distribution (ACD), call transfer, custom agent statuses, call analytics, and more.

Nectar Desk’s tools for inbound call centers include ACD, ring groups, and skills-based routing, to direct callers to the most suitable department or agent. Unlimited length call queues ensure that no caller will receive a ‘busy’ signal, and callers can request callbacks from within the queue. Automated pop-outs give agents instant access to caller information including company information, names, and phone numbers, while on a call. Users can create custom agent statuses to suit a range of business needs, and use these to manage call queues. Agent statuses can also be monitored, and status change activity can be tracked.

Outbound and inbound calls can be recorded in Nectar Desk, with users able to start and stop recording for sensitive conversations. Recordings are automatically saved in clients’ activity logs, and users can listen back to stored recordings at any time. Nectar Desk also includes an automated voicemail system which automatically generates computer-readable audio extensions from voicemail notifications, and sends these to specified email addresses or lists, along with written transcripts of the voicemail message.
www.nectardesk.com

Pricing

Starting from
$29/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English, French, German, Japanese, Polish and 5 other languages, Portuguese, Russian, Spanish, Turkish, Ukrainian
Nectar Desk screenshot: Contacts' activity is logged in Nectar DeskNectar Desk - introductionNectar Desk screenshot: Users can access real-time analytics for inbound and outbound callsNectar Desk screenshot: Data can be filtered by agents, ring groups, call types, and moreNectar Desk screenshot: Inbound and outbound calls can be recorded and storedNectar Desk screenshot: Callbacks can be enabled in the call queue, allowing callers to request a callback rather than waitingNectar Desk screenshot: Custom business hours can be setNectar Desk screenshot: Multiple IVR systems can be set up in Nectar DeskNectar Desk screenshot: Custom call disposition codes can be definedNectar Desk screenshot: Custom agent statuses are supported, and users can track status activity changesNectar Desk screenshot: Nectar Desk can be integrated with Pipedrive and a range of other applicationsNectar Desk screenshot: Agent activity and performance metrics are recordedNectar Desk screenshot: The dashboard gives users an overview of call center metrics

Nectar Desk reviews

Excellent
3

Very good
0
Average
0
Poor
0
Terrible
1

Value for money
Features
Ease of use
Customer support
  3.7
  3.7
  4.0
  4.0
YURI SABANAL

Using NectarDesk to call our clients from overseas has been a fantastic experience to us!

Used daily for 1-2 years
Reviewed 2018-05-05
Review Source: Capterra

Pros
It's very user-friendly and very efficient. Calls are all recorded so you have the ability to review and listen to them for quality purposes.

Cons
Nothing significant at the moment. Area of improvement: Maybe a little longer period of time to be set in the system before the user interface page gets expired when the user is idle? Just my thought. :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nikos Dimopoulos

The best call center software I have ever used

Used daily for 6-12 months
Reviewed 2018-10-10
Review Source: Capterra

Pros
I can easily set working hours, separate queues and music tones. The environment is intuitive and easy to use and make adjustments. Also, the prices are affordable.

Cons
There is nothing negative for this great software according my opinion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Damaris Lajara

Awful experience

Used daily for 6-12 months
Reviewed 2020-07-06
Review Source: Capterra

Horrible 1.We are unable to contact each other internally, we receive busy signals, when we try from outside numbers we cant get through. We tested this many times standing next to users that were not on calls. When this is reported they cant come up with solutions. 2.Support cant figure out what causes any of the technical issues. Sadly, they blame connectivity issues on all our users regardless of office, home locations and despite having different internet providers. 3.They don't offer refunds, the first 2 months we had more connectivity issues than ever, regardless of us being unable to successfully use their service and it affecting our business greatly. 4.When you call they only transfer you to the sales agent, if he/she isn't available no one helped, I had to wait for call backs. 5.They begged us to transfer our toll free number, they promised to match the Vonage price of $20.00 unlimited toll free a month. We agreed with this condition. Then they charged us over $500.00 dollars a month! We had to go through the trouble of porting it just to port it out again. When we asked why they unexpectedly did this they just repeated "why do you have problem, its in the agreement", after our phone and email conversations?! 6.They are charging over $500.00 to give us our call recordings in one download.

Pros
The sign up transition was fairly easy. They are quick at communicating. Afterwords its a nightmare. Their support team attempts to help resolve the issues, however they don't provide solutions.

Cons
Their VOIP system times out every 5 seconds, even during calls therefore dropping ours calls. When trying to make the next call we have to refresh their website. Callers cant reach you, we have to constantly refresh the website every 5 seconds, daily. The connectivity is very bad, at times we cant hear the callers or they cant hear us. There are days are unable to use their service, the calls drop one after another when we try to make outbound calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Kathie Germaine

Way better than expected

Reviewed 2016-02-09
Review Source: Capterra

Altogether I am happy that I found these guys. I've been burned before but they knew what they were doing and helped me through the process. At first it was a little bit hard for me to figure out and I had some issues but the support I got from these guys was second to none. Within minutes I was talking to a human and they actually solved my issue without making me feel stupid. I would recommend checking them out to anyone.

Response from Nectar Desk


Thanks Kathie for your review. We appreciate your business :)

Rating breakdown

Ease of use
Customer support

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Nectar Desk pricing

Starting from
$29/month
Pricing options
Subscription
Free trial
View Pricing Plans

14-day free trial, no credit card required.
Basic Voice: $29/user/month.
Multi-Channel: $49/user/month.
Unlimited: $99/user/month.

Nectar Desk features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Transfer
Caller ID
Chat

CRM Integration (82 other apps)
Call Recording (144 other apps)
Call Routing (106 other apps)
Communication Management (102 other apps)
Conferencing (107 other apps)
Contact Management (94 other apps)
Customizable Branding (81 other apps)
Instant Messaging (112 other apps)
Real Time Reporting (85 other apps)
Reporting & Statistics (138 other apps)
Third Party Integration (165 other apps)
Video Conferencing (99 other apps)
Voice Mail (88 other apps)

Videos and tutorials

Additional information for Nectar Desk

Key features of Nectar Desk

  • Inbound reporting
  • Multi-part conferencing
  • Outbound reporting
  • Telemarketing management
  • Workforce management
  • Automatic message retrieval
  • Call path diagrams
  • Call logging
  • Archiving
  • Manual dialer
  • Unlimited concurrent calls
  • Business hours configuration
  • Custom greetings
  • Call whispering
  • Call barging
  • Pop-outs
  • Skills-based routing
  • Caller ID masking
  • Call history
  • Call control
  • Cold/warm call transfers
  • Real-time call monitoring
  • SMS & email channels
  • Custom agent statuses
  • Multi-queue real-time dashboard
  • Call monitoring
  • Call disposition codes
  • Live chat
  • Call queues
  • Call analytics
  • Desktop notifications
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Benefits

Custom agent statuses can be created to suit different business needs, and users can monitor agent statuses, manage call queues based on agent status, and track status change activity.

As part of Nectar Desk’s call queue, callers can request a callback from an agent, removing the need for callers to wait in queues, and allowing agents the time to answer questions or complaints thoroughly.

The real-time multi-queue dashboard enables the monitoring of multiple queues through a single screen, routing of calls to specific agents, cancelling of calls, and assignment of agents to ring groups.

Inbound and outbound calls can be recorded, with the option to pause and resume live call recordings, and automatic saving of call recording in clients’ activity logs.

The automated voicemail system automatically converts voicemail notifications into computer-readable audio extensions which are sent to a designated email address, with details of voicemail length, caller ID, and frequency of calls.