Nectar Desk Features

Nectar Desk

Call center software in the cloud

5.0/5 (2 reviews)

Nectar Desk Feature Summary

  • Call monitoring
  • Inbound reporting
  • Multi-part conferencing
  • Outbound reporting
  • Telemarketing management
  • Workforce management
  • Automatic message retrieval
  • Call path diagrams
  • Call logging
  • Archiving
  • Manual dialer
  • Live chat
  • Unlimited concurrent calls
  • Business hours configuration
  • Custom greetings
  • Call queues
  • Multi-queue real-time dashboard
  • Call disposition codes
  • Real-time call monitoring
  • Call whispering
  • Call barging
  • SMS & email channels
  • Custom agent statuses
  • Pop-outs
  • Skills-based routing
  • Caller ID masking
  • Desktop notifications
  • Cold/warm call transfers
  • Call history
  • Call control
  • Call analytics
  • Skills-based routing

Communications Feature Comparison

Most popular features of all Communications apps

API (113 other apps)
Activity Dashboard (49 other apps)
Automatic Notifications (39 other apps)
CRM Integration (54 other apps)
Call Monitoring (47 other apps)
Call Recording (71 other apps)
Call Reporting (45 other apps)
Call Routing (51 other apps)
Call Transfer (54 other apps)
Caller ID (51 other apps)
Chat (64 other apps)
Conferencing (61 other apps)
Instant Messaging (49 other apps)
Live / Video Conferencing (44 other apps)
Monitoring (44 other apps)
Receiving (40 other apps)
Reporting & Statistics (40 other apps)
SMS Integration (36 other apps)
Third Party Integration (58 other apps)
Voice Mail (47 other apps)

Nectar Desk Feature Reviews

1 reviewers had the following to say about Nectar Desk's features:

YURI SABANAL

Using NectarDesk to call our clients from overseas has been a fantastic experience to us!

2018-05-05

Pros

It's very user-friendly and very efficient. Calls are all recorded so you have the ability to review and listen to them for quality purposes.

Cons

Area of improvement: Maybe a little longer period of time to be set in the system before the user interface page gets expired when the user is idle?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
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